Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

1287 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5rating 4.0000025
Original
Overall Rating 1.5000025/5rating 1.5000025rating 1.5000025rating 1.5000025rating 1.5000025
98% Would Recommend
Latest Review 5 days ago

Reviews


TS
Thomas S.
California
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
Thomas said Justin, the service writer, attended to his issue and Thomas said Justin was fantastic in resolving the issue to his satisfaction.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/07/2019 Category: Service
Thomas said this is the worst business ever for service. The service advisor and the writer lied to him and were very unprofessional. They said his vehicle would be done at a certain time and he sat for an additional 45 minutes when his vehicle was actually done. They tried to oversell him a part and he will never do business or recommend them ever for the reasons already stated.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 05/14/2019

Thomas, Thank you for coming back. We are sorry that you were not completely satisfied and we hope that your experience was better and needs car's needs were met. Thanks again

Tom Morrell
Service Manager
760-436-3337

CV
Colleen V.
Cardiff By The Sea, CA
Toyota Camry
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/02/2015
Clarification of smog problem
Thanks for your response. There are several points that I want to emphasize. I am not taking issue with the fact that my my car (20 years old, not 30 years old that you stated) failed the test. I agree that there was a legitimate problem with the smog check. My point is with your statement that you do your best to help a customer pass. The only thing that failed on the test was the smog intake hose (it had a huge tear in it which was clearly visible just by looking at it.) It was immediately clear that it would not pass. The car passed all the emissions even with the tear. Why did you even bother to test it when the visual inspection would fail the test? If you had pointed that out to me, I would have fixed it first and then have the emission test done. This is not "doing your best to help a vehicle pass." I am sticking to my assessment of the steep price for the part. Napa auto parts sold that genuine part to me for half the cost of what you were charging. The other garage installed it and didn't charge me. It took less than five minutes to insert it.

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/02/2015
Smog test experience
Problem with smog test not handled well, estimate for repair way overpriced (I had repair done elsewhere for one third the cost), and didn't offer free retest even if I had repair done through them and was told that it would definitely pass on the second time.
Brad and C., President/Owner from Furgerson's Garage responded on 07/09/2015

Furgerson's Garage regrets that you feel disappointed in your smog check experience. It is unfortunate, but not uncommon for a 30 year old Camry to have a fault resulting in a emissions inspection failure. Furgerson's Garage has offered inexpensive Smog Check inspections for 32 years. With a 90%+ vehicle pass rate, we will always do our best to help a customers vehicle pass legally. Furgerson's has successfully smog checked several of this customers vehicles in the past with no issues, in our opinion this review seems like an unreasonable response to a legitimate failure. We obtained estimates from two other local STAR Smog Check certified AAA approved repair facilities for the same repairs we quoted, and our pricing was slightly lower than both of our competitors. Due to our discounted Smog Check pricing, we can not offer free re-inspections, nor are we required to by the State of California. Furgerson's Garage has built a reputation for the highest quality repairs using the best parts available at a competitive price since 1981. We look forward to meeting your expectations in the future.


Sincerely,

Bradley L. Dow II
President/Owner
(760) 436-3337


RR
Ron R.
Carlsbad, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2015
Re-Score
Complaints resolved - communication problem.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/22/2015
usually gotten good service
Picked up my car after hrs: 1) no key left in the glove compartment as I had asked, 2) no receipt of service performed, etc 3) parts replaced were not left in the vehicle as I had indicated on the envelope when I left the car before opening and 4) two large (.25 in dia) grease spots on the floor of drivers side.
Brad and C., President/Owner from Furgerson's Garage responded on 06/25/2015

After it was brought to our attention that the customer left our business unhappy, our Service Manager contacted the customer to discuss the situation. We were unable to give the old parts back to the customer due to the fact that they had to be returned to the manufacturer or else the customer would be charged and additional CORE fee. Furgerson's Garage offered the customer a complimentary oil and filter service to make up for the miscommunication between customer and the shop.

Bradley L. Dow II
President/Owner
(760) 436-3337

SW
Scott W.
Carlsbad, CA
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2015
Furgerson's corrected the situation
After understanding the situation the folks at Furgerson's contacted me an made the situation right. They replaced the tailgate window motor at no charge.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/22/2015
Should have fixed your prior work....
So i have 7 cars in the family that we take routinely to Furgeson's. Tom is great he knows us (and should by the volume of work we give the establishment). A little over 2 years ago we paid an awful price to have a window motor replaced in the tailgate of our Sequioa. This week we took the Sequioa in because the engine light, track off, and stability track light, came on in addition to the fact the window in the tailgate had stopped working again. So we paid to replace TWO sensors (unrelated but which happen to spontaneous trip the check engine light) in excess of $1,800. As for the window in the tailgate we were told it was again the motor which was over the warrantee period...even though we had paid you guys to replace it within the last three years. I said no to the guy when he told me it was going to be some crazy amount ($800 or $900) I can't remember. Tom then called back having heard the conversation and said he thought it a shame to just close it up without fixing and would split the cost with me for the window motor...some $550! This is for a motor and labor I paid for jus t2 years ago! And don't tell me it is the salt air by the beach! All of Japan is by salt water....And I bet the managers at Toyota would cringe to hear you say that.....which made my wife ask "where did Furgeson's get the old motor in the first place?...good question.....probably not Toyota or you would have made a stink to them on our behalf and got the thing corrected for free! I realize it was over the period you warranted the motor...but sometimes you step up and do what is right on behalf of your good customers. I would venture to guess that I am among your top retail cutomers (excluding commercial fleets). I would think you would go a bit out of your way to make right the work we already paid you to do.
Brad and C., President/Owner from Furgerson's Garage responded on 04/24/2015

Furgerson's Garage is committed to providing the highest quality repairs at a competitive price. We offer an industry leading 24 month/ 24,000 mile parts & labor warranty. Almost three years ago our ASE Certified Master Technician installed a new factory Toyota rear window motor to ensure a quality repair was accomplished. Unfortunately the factory Toyota rear window motor failed after our 24 month warranty expired. After discussing the matter further with our very loyal customer, Furgerson's Garage replaced the rear window motor under a customer satisfaction warranty at no charge. The Check engine light, Traction off, and Vehicle Skid Control lamps were caused by two unrelated items: a bank 1 oxygen sensor heater element failure (the bank 2 oxygen sensor was replaced three years ago at our facility, which is still functioning normally) & a brake power booster stroke sensor (which requires the entire brake power booster unit to be replaced). Both parts were replaced with original equipment parts,  which fixed all three warning lamps illuminated. At Furgerson's Garage we employ ASE Certified Master Technicians with the most experience in the county who strive to perform exceptionally, and install only the best quality replacement parts available. Customer satisfaction is our highest priority and we look forward to continuing our business relationship with this customer.


JM
Julia M.
Encinitas, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2019
I trust Furgerson's.
I have been coming to Furgerson's for years and I trust them to keep my vehicles running efficiently without adding unnecessary costs to my bill.
Brad and C., President/Owner from Furgerson's Garage responded on 09/17/2019

Thank you for the great review and continued loyalty. We really appreciate your business.

Bradley L. Dow II
President/Owner
(760) 436-3337

Verified Customer
Carlsbad, CA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019
Solves the problem and has me back on the road fast every time
Each time I came here my car wouldn't start and I couldn't figure out what happened, both times I've come they found out the problem quickly and solved it for a reasonable price. More than satisfied on each visit.
Brad and C., President/Owner from Furgerson's Garage responded on 09/17/2019

Thank you! We're so happy you are pleased with our service.

Bradley L. Dow II
President/Owner
(760) 436-3337

Verified Customer
Vista, CA
FIAT 500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/08/2019
Towed Car
Had to have my car towed to Ferguson’s over a holiday weekend and they immediately found the problem and corrected it. I’d give then a 4.9 rating. Have to leave room for the next visit. Thank you!
Brad and C., President/Owner from Furgerson's Garage responded on 09/09/2019

Thanks for the great review! We really appreciate the positive feedback!

Bradley L. Dow II
President/Owner
(760) 436-3337

DS
Donna S.
Encinitas, CA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019
The people
I always go here for my smog check. Everyone is so nice. They never push additional services and today topped off my coolant for free. Thinking about switching my current maintenance provider for Furgerson's.

BUT mechanics vape -- heads in clouds of vapor -- which fills the service office and garage area. Would rather not breathe or smell.
Brad and C., President/Owner from Furgerson's Garage responded on 09/09/2019

Thank you for the feedback. This is something we will be addressing.

Bradley L. Dow II
President/Owner
(760) 436-3337

KZ
Kim Z.
Encinitas, CA
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Kim said the service was good.
This review was collected via phone interview by Customer Research Inc.
Brad and C., President/Owner from Furgerson's Garage responded on 09/09/2019

Thank you!

Bradley L. Dow II
President/Owner
(760) 436-3337

WW
Walter W.
Encinitas, CA
Honda S2000
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019
Great service
Great service, staff and workers. Prompt courteous service.
Brad and C., President/Owner from Furgerson's Garage responded on 09/09/2019

Thank you for the positive feedback, we appreciate it!

Bradley L. Dow II
President/Owner
(760) 436-3337

KB
Kathy B.
Encinitas, CA
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2019
Kathy barry
Great employees and knowledgeable ! I wouldn’t go anywhere else!
Tom M., Service Manager from Furgerson's Garage responded on 09/05/2019

Thank you Kathy! we appreciate your business

Tom Morrell
Service Manager
760-436-3337

Verified Customer
Carlsbad, CA
Volkswagen New Beetle Coupe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/31/2019
Not the usual service
I brought my car in on Tuesday, because the check engine light came on. It was on for a while and off again. Other than that, my car was running well before I brought it to your shop. You kept my car for 2 1/2 days for diagnostics and you could not give a definitive diagnosis of the problem. When I finally picked up my car, the low coolant light came on (flashing red temp light) after driving it for some distance. I called the service adviser to give him an update of this event. He advised me to tow it in the shop and not drive it at all. I let the car sit in my garage for a day. The next day, I checked the coolant reservoir and found it empty. I added coolant a few days before and was puzzled why it was empty. I added coolant into the reservoir today (Saturday) and test drove it for a few miles. The flashing red coolant light came on again. When I got home, I checked the reservoir and all the coolant I just put in had leaked out. Perhaps the hose was disconnected by the person working on the car in your shop and didn't reconnect it. This could have caused major damage to my car had it overheated. I paid $135 for the diagnostic and left your shop with my car worse than before, my reason for taking it in was not resolved. Now I have the disconnected, possibly damaged connection to the coolant reservoir to worry about...more issues for me to get fixed. I'm so sorry I took my poor car to your shop.
Tom M., Service Manager from Furgerson's Garage responded on 09/06/2019

Dear Customer,

We apologize for any issues that you have experienced with your 2004 Volkswagen Beetle since your visit to our facility. As always if there are any concerns with any work performed at Furgerson's Garage, we ask our customers to please return the vehicle to our facility as soon as possible to remedy the situation. The technician made every effort to effectively diagnose the Check Engine lamp concern that you initially brought it in for. We were able to extract the diagnostic trouble codes for the internal transmission solenoid valve fault, but the fault is intermittent in nature. Unfortunately, after numerous attempts, we were unable to duplicate any symptoms or capture any irregular data pertaining to the transmission systems. We stated that there were several pontential causes for this diagnostic trouble code and that they were likely internal components requiring major disassembly of the transmission and/or total replacement with a remanufactured transmission. All in all it would be premature to take action before symptoms were identifiable and positive test results were achieved. We are always careful to note down any existing conditions that would be potential issues, including cooling system problems and there were none at the time of our inspection. We would be happy to inspect the cooling system for faults and/or further the diagnostic inspection of the Transmission diagnostic trouble codes should the fault become less intermittent and diagnosable. Thank you, the staff at Furgerson's.

Tom Morrell
Service Manager
760-436-3337

Verified Customer
Cardiff By The Sea, CA
Jeep Grand Cherokee
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/31/2019
Upsell?
I have used Furgerson's Garage for about 15 years and have always had good service. When I first began taking my vehicles to them, I was always impressed that they dealt with the major issue at hand and advised about things that might need attention. However, there was no push or no feeling of pressure to address the other items. We would have a conversation about taking care of those in the long run. On my last two visits, I have come away with the distinct feeling that Furgerson's is engaging in upsell...trying to get me to do more work than necessary on my vehicle. I'm fairly mechanical and I understand automobile mechanics. I was told of several issues on my vehicle and I am uncomfortable that they suggested work that may not actually be necessary. I was told I have leaking rear shocks. I can't see any evidence of leaks one the shocks myself. I had complained about a shimmy when braking from high speeds after driving for an extended distance. I was told that the front brake pads had been replaced, but the rotors had not been resurfaced. I was fairly certain that I had not replaced the front brake pads and confirmed that with my service records. I realize that there is still a brake problem, but to assume the brake pads had been replaced and suggest a previous repair was inadequate concerns me since I hadn't had any type of previous brake service. The vehicle has only 53,500 miles. I was told there is a coolant leak and would need a coolant leak pressure test. I have not seen any evidence of a coolant leak on the vehicle either on my garage floor. That is not to say that these issues may not need attention. In retrospect, I should have asked to speak to the technician so the technician could point out specifically where he found problems. I feel as though I need to go to another auto service business to confirm the need for the suggested repairs. I now don't have the normal confidence that I once had in Furgerson's. I have recommended Furgerson's to friends and neighbors, especially on Nextdoor Neighbor blog. Now I have a question in my mind about continuing that practice.

MM
Matt M.
Encinitas, CA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019
Excellent Service as Usual
Took care of me at the very last minute without an appointment. I go to Furgerson’s because they are also polite and professional, but most importantly I trust they do quality, honest work.

JM
Jay M.
Cardiff By The Sea, CA
Toyota Prius v
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019
Great service
Prices are good and they keep me informed during the whole process.

CB
Cynthia B.
Encinitas, CA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Cythia said that everyone is professional and nice. She likes them and will definitely be back.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 08/28/2019

Thanks very much for your kind review Cynthia!

Tom Morrell
Service Manager
760-436-3337

Verified Customer
Escondido, CA
Mitsubishi Mirage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019
Good, straightforward service.
Justin took good care of me coming in. Everything about the service was clearly explained.

KF
Kerry F.
Encinitas, CA
Ram 2500
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/20/2019
Belt change
The garage did their usual fantastic job diagnosing and fixing the problem. Even fixed some door hardware for free. But even with all that, the initial $130 or so dollars just to look at it... Ok, fine, but in that time you found out it was a missing $22 belt. Then charged me over $250 more to replace a single belt. I feel cheated. Why did you charge me so much for what was likely less than a 20 min job with 10 mins of follow up to make sure it was charging correctly? We're regular return customers. I should've said something at the time...
Tom M., Service Manager from Furgerson's Garage responded on 08/26/2019

Dear Kerry,
Thank you for taking time on the phone to allow me to explain why replacing the broken auxiliary charging belt was more difficult than it would seem. We appreciate your business and value your trust. Please call me if you have any questions or comments. Thank You

Tom Morrell
Service Manager
760-436-3337

BS
Bart S.
Encinitas, CA
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019
Regular Service
Once again excellent service!
Tom M., Service Manager from Furgerson's Garage responded on 08/19/2019

Thank you Bart, we appreciate your business

Tom Morrell
Service Manager
760-436-3337

TC
Tom C.
Cardiff By The Sea, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019
Great service! 150K service in a one day turnaround.
I really like the real time e-linked inspection report. I could review what was found with the issues I knew about. An in depth knowledge report.
Keep up the good work!
Tom M., Service Manager from Furgerson's Garage responded on 08/19/2019

As always, thank you Tom

Tom Morrell
Service Manager
760-436-3337