Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

1272 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5rating 4.0000025
Original
Overall Rating 1.5000025/5rating 1.5000025rating 1.5000025rating 1.5000025rating 1.5000025
98% Would Recommend
Latest Review 1 day ago

Reviews


NC
Nancy C.
La Jolla, CA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019
prices and friendliness
great job!
Tom M., Service Manager from Furgerson's Garage responded on 03/29/2019

Thank you very much

Tom Morrell
Service Manager
760-436-3337

KS
Kurt S.
Encinitas, CA
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Kurt said he has had a long experience of fair treatment at the business.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 03/20/2019

Thank you Kurt, we are glad you came in!

Tom Morrell
Service Manager
760-436-3337

PO
Pat O.
Carlsbad, CA
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019
Quick n Easy
Went in for a smog check and it was quicker than I expected. Friendly and courteous service and gave me recommendations for my truck (after I passed smog test). Thank you!
Tom M., Service Manager from Furgerson's Garage responded on 03/20/2019

Thanks Pat!

Tom Morrell
Service Manager
760-436-3337

SL
Steve L.
Encinitas, CA
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019
Good honest service
Good fast honest LOCAL service recommended by AAA during my initial call while broke down on the highway.
Tom M., Service Manager from Furgerson's Garage responded on 03/20/2019

Glad to be of service! Thank you Steve

Tom Morrell
Service Manager
760-436-3337

BM
Billy M.
Carlsbad, CA
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Billy said the staff is precise, and seem fair. He likes their technology and the way they do the checks. It also tells a summary of the work they did, which tells him the priorities and the urgency of each job recommendation with the colors of red green and yellow.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 03/20/2019

Thank you Billy! We are glad that you find our reports helpful.

Tom Morrell
Service Manager
760-436-3337

Verified Customer
Encinitas, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019
Great service
Fast service, fair pricing!
Tom M., Service Manager from Furgerson's Garage responded on 03/13/2019

Thank you very much.

Tom Morrell
Service Manager
760-436-3337

DC
Dee C.
CA
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2019
Good company
they always do good work, are quick and are honest
Tom M., Service Manager from Furgerson's Garage responded on 03/13/2019

Thanks Dee!

Tom Morrell
Service Manager
760-436-3337

PH
Paul H.
Cardiff By The Sea, CA
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Paul said the business had fair prices, were thorough and professional.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 03/13/2019

Thank you Paul, We appreciate you coming in!

Tom Morrell
Service Manager
760-436-3337

BD
Bradley L. D.
Encinitas, CA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019
Great Service!
Thanks to everyone at Furgerson’s! They keep my family fleet of cars in top shape
Tom M., Service Manager from Furgerson's Garage responded on 03/13/2019

Thanks Brad!

Tom Morrell
Service Manager
760-436-3337

RR
Robin R.
Cardiff By The Sea, CA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019
Friendliest customer service!
I was pleasantly surprised by my first visit here for a smog check. Walked in off the street, was greeted warmly, appt scheduled quickly, and service was speedy. I appreciated the call as soon as my car was ready- far sooner than I expected! I will definitely be back for future service. Thank you!
Tom M., Service Manager from Furgerson's Garage responded on 03/04/2019

Thanks Robin, hope to see you soon.

Tom Morrell
Service Manager
760-436-3337

TK
Todd K.
Cardiff By The Sea, CA
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019
Fast and good
I always have a good experience at Furgursons garage. They know me and my car and are able to quickly help to get me back on the road. They also help me between visits diagnosing or just answering questions about my issue. thanks much guys.
Tom M., Service Manager from Furgerson's Garage responded on 03/04/2019

Thank you Todd

Tom Morrell
Service Manager
760-436-3337

GB
George B.
Cardiff By The Sea, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019
Professionalism
In the last 5 years I've taken our family vehicles to Ferguson's & they have always demonstrated a high level of professionalism.
A little over a month ago, I had requested a AAA 40 pt vehicle inspection on my daughter's 2004 (235,000 + miles)Toyota. Besides the inspection, some gasket & wheel bearings/hub replacements, the rear brakes needed replacement. A month later I noticed a clicking noise on the brakes & took it in for another inspection, thinking that it needed an adjustment. Long story short, Ferguson's was very thorough and replaced the complete rear brakes at no charge. They are the best and my confidence with their high level of professionalism is shared with my friends & neighbors. I highly recommend them.
Tom M., Service Manager from Furgerson's Garage responded on 03/04/2019

Thank you so much George, we appreciate your great review and appreciate your business!

Tom Morrell
Service Manager
760-436-3337

CC
Carol C.
Encinitas, CA
Acura 3.2TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019
Good Job Guys
Driving a 19 yr old car, I always feel confident that the mechanics at Fergerson's will take care to make sure the car is in top condition. They make suggestions for preventive maintenance and remind me when items are due to be replaced. I am happy with the service at Fergersons.
Tom M., Service Manager from Furgerson's Garage responded on 03/04/2019

Thank you Carol! Glad to be of service!

Tom Morrell
Service Manager
760-436-3337

CE
Cindi E.
Escondido, CA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019
Great and Fast Service!
Went down for a smog check around noon. I was able to use a coupon just fine. There was a lot of cars before me, however the service was fast and effective! Everyone was super helpful!
Tom M., Service Manager from Furgerson's Garage responded on 03/04/2019

Thank you so much!

Tom Morrell
Service Manager
760-436-3337

JG
Jaswinder G.
Del Mar, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019
Excellent service.
I have gotten my smog done on all my cars for several years now and this is one shop where I always feel the service is excellent, they explain things well and very reasonable. I have recommended all my friends to come to Fergusons and they loved the experience. Thank you.
Tom M., Service Manager from Furgerson's Garage responded on 03/04/2019

Thank you Jaswinder, we appreciate your referrals.

Tom Morrell
Service Manager
760-436-3337

LL
Lucinda L.
Cardiff By The Sea, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019
They were great
They got us in on time and out in 15 minutes. I had brought a book to read while I was waiting and only read 2 pages before they were done. With a coupon, I paid a much lower price than other smog places - by $10! Nice people and a clean office, too.
Tom M., Service Manager from Furgerson's Garage responded on 03/04/2019

Thanks for coming in Lucinda!

Tom Morrell
Service Manager
760-436-3337

ET
Erik T.
Encinitas, CA
Lexus RX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019
Great staff
Excellent service and happy with the work done on vehicle.
Tom M., Service Manager from Furgerson's Garage responded on 03/04/2019

Thanks Erik, gald to be of service!

Tom Morrell
Service Manager
760-436-3337

Verified Customer
Solana Beach, CA
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019
Great service
Thanks for the great service again. I need a quick turnaround on service for my denali and i was able to get in first thing in yhe morning and was finished in about an hour. I also was given an additional service recomensation that made sense because of the timing and ability to save on labor cost by doing it with the current repair. I trust the service advice and work. I’ll continue to bring my vehicles here.
Tom M., Service Manager from Furgerson's Garage responded on 03/04/2019

Thank you very much

Tom Morrell
Service Manager
760-436-3337

AW
Anne W.
Encinitas, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019
Furgeson's is the bes...
As a long time customer of Furgeson"s I think they are the best. I trust them to do what they say needs to be done and I like the way they show what it is and whether it is urgent . My old Camry appreciates their care, as do i.
Tom M., Service Manager from Furgerson's Garage responded on 03/04/2019

Thanks Anne, we really value your opinion!

Tom Morrell
Service Manager
760-436-3337

MV
Michele V.
Encinitas, CA
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019
Efficient, fast and Justin
My experience yesterday was excellent. Jason was gracious and prompt in serving me. From check in to pick up was under an hour. I was also impressed with the technology that allows Fergussons to electronically submit my smog check.
Tom M., Service Manager from Furgerson's Garage responded on 03/04/2019

Thanks for the great review Michele!

Tom Morrell
Service Manager
760-436-3337