Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

1287 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5rating 4.0000025
Original
Overall Rating 1.5000025/5rating 1.5000025rating 1.5000025rating 1.5000025rating 1.5000025
98% Would Recommend
Latest Review 5 days ago

Reviews


BB
Bill B.
Encinitas, CA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019
Great service from Justin and the guys
Good to see Brad
Tom M., Service Manager from Furgerson's Garage responded on 06/19/2019

Thanks Bil!

Tom Morrell
Service Manager
760-436-3337

TD
Tim D.
Carlsbad, CA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
Routine Oil Change
I trust Furgerson’s with my three vehicles- Toyota 4Runner, Honda Ridgeline, and Audi TT. I am a frequent customer, as I do 5,000 miles in about 2 months. They make it easy to get an appointment, times that I wait for it I pick up a coffee at Java Hut and walk down to Swamis to watch the surfers. You cannot find their genuine integrity or the spectacular waiting room anywhere else. They have done alignments, major servings, and even weird things like replacement of the convertible top motor (on Audi). They can do it all at a fair price and give you honest advice.
Tom M., Service Manager from Furgerson's Garage responded on 06/19/2019

Thank you Tim! we are so glad you came in and really appreciate your business.

Tom Morrell
Service Manager
760-436-3337

AD
Adam D.
Encinitas, CA
Mercedes-Benz C-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Adam said the staff does quality work, and everything is transparent. They gave him the prices after they did diagnostics and made things simple with everything they did that day.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 06/19/2019

Thanks for the great review Adam!

Tom Morrell
Service Manager
760-436-3337

GD
Greg D.
Carlsbad, CA
FIAT Spider
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Always the best for Service
As always, Furgerson’s is spot on... They got my classic Fiat in for a smog check immediately, the price was right, they were right on the time required, and everyone from service desk to mechanic was upbeat. I’ve recommended them to other Fiat owners as the “best”. And they are!
Tom M., Service Manager from Furgerson's Garage responded on 06/19/2019

Thanks Greg, that is a beauitful car and we are very glad you come to us and refer us to your friends.

Tom Morrell
Service Manager
760-436-3337

BG
Barbara G.
Carlsbad, CA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
Great service
The prompt, excellent service makes going to Furgerson's a pleasure. The gentleman at the Front Desk was also terrific!
Tom M., Service Manager from Furgerson's Garage responded on 06/19/2019

Thanks Barbara! It was our pleasure to serve you.

Tom Morrell
Service Manager
760-436-3337

KB
Kathy B.
Encinitas, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019
Kathy Barry
I had the most positive experience at this family owned garage. I actually had the owners children in my preschool many years ago and they are adults now! The friendliness and content staff shows that they are happy working there. Tom and Tony who diagnosed my mini coopers problem were well informed. They knew their stuf! They kept the price down and I truly appreciate all of their service!
Tom M., Service Manager from Furgerson's Garage responded on 06/19/2019

Thanks so much Kathy, we really appreciate your review

Tom Morrell
Service Manager
760-436-3337

KB
Kathy B.
Encinitas, CA
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019
Kathy Barry
This family owned business employs the best, most honest people I’ve had the pleasure to
Meet. Tom the manager and To y who worked on my Mini Cooper we’re knowledgeable, helpful and saved me money! I am grateful to them. I have used them for many of my cars. And they are now my home town mechanics!
Tom M., Service Manager from Furgerson's Garage responded on 06/19/2019

Thank you so much Kathy! We really appreciate your business and good words.

Tom Morrell
Service Manager
760-436-3337

DM
Dionna M.
Encinitas, CA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019
Great service!
Had a great experience at the shop. Quick and easy smog check with great service!
Tom M., Service Manager from Furgerson's Garage responded on 06/19/2019

Thank you Dionna, glad to be of service.

Tom Morrell
Service Manager
760-436-3337

BD
Bradley L. D.
Encinitas, CA
Mercedes-Benz SL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019
Great Service!
The Mastertech’s at Furgersons have taken care of my family’s vehicles forever. They offer high quality service at a fair price.
Tom M., Service Manager from Furgerson's Garage responded on 06/19/2019

Thanks Brad!

Tom Morrell
Service Manager
760-436-3337

DC
Derron C.
Carlsbad, CA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019
Brake And Light Inspection
I had a great experience with Fergerson's team, from the front desk to the Brake Light Inspector. I am very knowledgable of cars and mechanics, and ofter dislike meeting other mechanics because they make it known how much more they know than me. Rich was very polite and accommodating, and and very knowledgable if the Brake Light process and about many cars the we share the same passion. My experience was very positive, and I will always keep Fergersons top of mind for future services.
Tom M., Service Manager from Furgerson's Garage responded on 06/18/2019

Thank You Derron!

Tom Morrell
Service Manager
760-436-3337

KM
Kristie M.
Carlsbad, CA
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2019
great, as always
Ferguson's does not disappoint. AS usual, I was in and out in 30 min or so. They have awesome record-keeping, so even though my car was bought used, they had records from previous owner! Love the discount too, even though I didn't have a coupon!
Tom M., Service Manager from Furgerson's Garage responded on 06/03/2019

Thanks Kristie! Glad to be of service.

Tom Morrell
Service Manager
760-436-3337

GG
Gabriel J. G.
Solana Beach, CA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2019
Evan was very courteous and patient with me with the explanations.
They do a very good job and reasonable and timely.
Tom M., Service Manager from Furgerson's Garage responded on 06/03/2019

Thanks for coming in Gabriel, we appreciate your business

Tom Morrell
Service Manager
760-436-3337

PG
Paul G.
San Diego, CA
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019
Professional, Courteous and Most Friendly staff
comments
Tom M., Service Manager from Furgerson's Garage responded on 06/03/2019

Thanks Paul

Tom Morrell
Service Manager
760-436-3337

Verified Customer
San Marcos, CA
Mitsubishi Montero Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019
Fast service
Yeah service was very fast and professional. My experience was very positive. I will be back as needed.
Tom M., Service Manager from Furgerson's Garage responded on 05/23/2019

Thank you very much!

Tom Morrell
Service Manager
760-436-3337

JO
Jim O.
Rancho Cucamonga, CA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019
Great shop
This is a great place to have your auto worked on. Staff is great the mechanics there are good. The are prompt with their scheduling.
Tom M., Service Manager from Furgerson's Garage responded on 05/23/2019

Thanks Jim!

Tom Morrell
Service Manager
760-436-3337

TC
Tom C.
Cardiff By The Sea, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019
Love the web-enabled inspection report!!
The web-enabled inspection report allowed me to review findings, arrange for new tires and saved me 25 bucks by skipping the tire rotation. Thanks Ferg!
Tom M., Service Manager from Furgerson's Garage responded on 05/21/2019

Thank you Tom!

Tom Morrell
Service Manager
760-436-3337

ET
Evelyn T.
Carlsbad, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019
Top service from every staff member!
Over the last 1 ½ years I was first introduced to Furgerson’s excellent service with a smog check and oil change. That experience sold me! And I heard only good reports while speaking to their long-time loyal customers in the waiting room. In May ’19, Service Advisor Evan Todd provided a detailed review of my ’99 Camry’s auto inspection report: he used understandable language and he prioritized maintenance suggestions for my safety and my vehicle’s smooth running. He showed respect for my budget. Without any pressure, he suggested 3 possible service plans, each with a different cost and ideal timeline to complete. My choice of plans, including installation of new tires, was expected to take a full day, possibly 1 ½ days. By mid-afternoon of the first day’s work, Evan phoned to ask if the car could be kept overnight to allow a full post-maintenance inspection the next morning. I have complete confidence in Evan Todd’s integrity and recommendations. And I’m happy to have all future auto work done by any one of the ASE Certified Technicians. Thank you!
Evan T., Service Advisor from Furgerson's Garage responded on 05/21/2019

We greatly appreciate the thoughtful review Evelyn! We strive for this type of satisfaction on a daily basis, and are proud to do so. We look forward to seeing you next time!

Evan Todd
Service Advisor, ASE Master Certified Technician
(760) 436-3337 


MK
Maria K.
Carlsbad, CA
FIAT 500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019
Excellent Service and Reminders of Future Service needed
I personally recommend Furgerson’s Garage. They are excellent in keeping track of my cars maintenance. This is most helpful for a career professional. Once less thing to worry about. Just leave it to the men who know.
Tom M., Service Manager from Furgerson's Garage responded on 05/21/2019

Thank you Maria! Glad to be of service

Tom Morrell
Service Manager
760-436-3337

GA
Gina A.
Encinitas, CA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019
Fast service
Convenient, in the neighborhood. After work reports are thorough and complete.
Tom M., Service Manager from Furgerson's Garage responded on 05/21/2019

Thank You Gina! We appreciate your business

Tom Morrell
Service Manager
760-436-3337

HM
Heidi M.
Encinitas, CA
Mercedes-Benz S450
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019
I already left 5 star yelp.......
If I could give them 10 stars I would! Best automotive In Encinitas been coming here for years! Got me in and out with appt for smog in 15 minutes! And when I came back they were checking my air in my tires Just Because!! Thank you David for going beyond BEST CUSTOMER SERVICE
Tom M., Service Manager from Furgerson's Garage responded on 05/21/2019

Thanks you Heidi!

Tom Morrell
Service Manager
760-436-3337