Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

1259 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5rating 4.0000025
Original
Overall Rating 1.5000025/5rating 1.5000025rating 1.5000025rating 1.5000025rating 1.5000025
98% Would Recommend
Latest Review 6 days ago

Reviews


TS
Thomas S.
California
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
Thomas said Justin, the service writer, attended to his issue and Thomas said Justin was fantastic in resolving the issue to his satisfaction.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/07/2019 Category: Service
Thomas said this is the worst business ever for service. The service advisor and the writer lied to him and were very unprofessional. They said his vehicle would be done at a certain time and he sat for an additional 45 minutes when his vehicle was actually done. They tried to oversell him a part and he will never do business or recommend them ever for the reasons already stated.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 05/14/2019

Thomas, Thank you for coming back. We are sorry that you were not completely satisfied and we hope that your experience was better and needs car's needs were met. Thanks again

Tom Morrell
Service Manager
760-436-3337

CV
Colleen V.
Cardiff By The Sea, CA
Toyota Camry
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/02/2015
Clarification of smog problem
Thanks for your response. There are several points that I want to emphasize. I am not taking issue with the fact that my my car (20 years old, not 30 years old that you stated) failed the test. I agree that there was a legitimate problem with the smog check. My point is with your statement that you do your best to help a customer pass. The only thing that failed on the test was the smog intake hose (it had a huge tear in it which was clearly visible just by looking at it.) It was immediately clear that it would not pass. The car passed all the emissions even with the tear. Why did you even bother to test it when the visual inspection would fail the test? If you had pointed that out to me, I would have fixed it first and then have the emission test done. This is not "doing your best to help a vehicle pass." I am sticking to my assessment of the steep price for the part. Napa auto parts sold that genuine part to me for half the cost of what you were charging. The other garage installed it and didn't charge me. It took less than five minutes to insert it.

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/02/2015
Smog test experience
Problem with smog test not handled well, estimate for repair way overpriced (I had repair done elsewhere for one third the cost), and didn't offer free retest even if I had repair done through them and was told that it would definitely pass on the second time.
Brad and C., President/Owner from Furgerson's Garage responded on 07/09/2015

Furgerson's Garage regrets that you feel disappointed in your smog check experience. It is unfortunate, but not uncommon for a 30 year old Camry to have a fault resulting in a emissions inspection failure. Furgerson's Garage has offered inexpensive Smog Check inspections for 32 years. With a 90%+ vehicle pass rate, we will always do our best to help a customers vehicle pass legally. Furgerson's has successfully smog checked several of this customers vehicles in the past with no issues, in our opinion this review seems like an unreasonable response to a legitimate failure. We obtained estimates from two other local STAR Smog Check certified AAA approved repair facilities for the same repairs we quoted, and our pricing was slightly lower than both of our competitors. Due to our discounted Smog Check pricing, we can not offer free re-inspections, nor are we required to by the State of California. Furgerson's Garage has built a reputation for the highest quality repairs using the best parts available at a competitive price since 1981. We look forward to meeting your expectations in the future.


Sincerely,

Bradley L. Dow II
President/Owner
(760) 436-3337


RR
Ron R.
Carlsbad, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2015
Re-Score
Complaints resolved - communication problem.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/22/2015
usually gotten good service
Picked up my car after hrs: 1) no key left in the glove compartment as I had asked, 2) no receipt of service performed, etc 3) parts replaced were not left in the vehicle as I had indicated on the envelope when I left the car before opening and 4) two large (.25 in dia) grease spots on the floor of drivers side.
Brad and C., President/Owner from Furgerson's Garage responded on 06/25/2015

After it was brought to our attention that the customer left our business unhappy, our Service Manager contacted the customer to discuss the situation. We were unable to give the old parts back to the customer due to the fact that they had to be returned to the manufacturer or else the customer would be charged and additional CORE fee. Furgerson's Garage offered the customer a complimentary oil and filter service to make up for the miscommunication between customer and the shop.

Bradley L. Dow II
President/Owner
(760) 436-3337

SW
Scott W.
Carlsbad, CA
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2015
Furgerson's corrected the situation
After understanding the situation the folks at Furgerson's contacted me an made the situation right. They replaced the tailgate window motor at no charge.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/22/2015
Should have fixed your prior work....
So i have 7 cars in the family that we take routinely to Furgeson's. Tom is great he knows us (and should by the volume of work we give the establishment). A little over 2 years ago we paid an awful price to have a window motor replaced in the tailgate of our Sequioa. This week we took the Sequioa in because the engine light, track off, and stability track light, came on in addition to the fact the window in the tailgate had stopped working again. So we paid to replace TWO sensors (unrelated but which happen to spontaneous trip the check engine light) in excess of $1,800. As for the window in the tailgate we were told it was again the motor which was over the warrantee period...even though we had paid you guys to replace it within the last three years. I said no to the guy when he told me it was going to be some crazy amount ($800 or $900) I can't remember. Tom then called back having heard the conversation and said he thought it a shame to just close it up without fixing and would split the cost with me for the window motor...some $550! This is for a motor and labor I paid for jus t2 years ago! And don't tell me it is the salt air by the beach! All of Japan is by salt water....And I bet the managers at Toyota would cringe to hear you say that.....which made my wife ask "where did Furgeson's get the old motor in the first place?...good question.....probably not Toyota or you would have made a stink to them on our behalf and got the thing corrected for free! I realize it was over the period you warranted the motor...but sometimes you step up and do what is right on behalf of your good customers. I would venture to guess that I am among your top retail cutomers (excluding commercial fleets). I would think you would go a bit out of your way to make right the work we already paid you to do.
Brad and C., President/Owner from Furgerson's Garage responded on 04/24/2015

Furgerson's Garage is committed to providing the highest quality repairs at a competitive price. We offer an industry leading 24 month/ 24,000 mile parts & labor warranty. Almost three years ago our ASE Certified Master Technician installed a new factory Toyota rear window motor to ensure a quality repair was accomplished. Unfortunately the factory Toyota rear window motor failed after our 24 month warranty expired. After discussing the matter further with our very loyal customer, Furgerson's Garage replaced the rear window motor under a customer satisfaction warranty at no charge. The Check engine light, Traction off, and Vehicle Skid Control lamps were caused by two unrelated items: a bank 1 oxygen sensor heater element failure (the bank 2 oxygen sensor was replaced three years ago at our facility, which is still functioning normally) & a brake power booster stroke sensor (which requires the entire brake power booster unit to be replaced). Both parts were replaced with original equipment parts,  which fixed all three warning lamps illuminated. At Furgerson's Garage we employ ASE Certified Master Technicians with the most experience in the county who strive to perform exceptionally, and install only the best quality replacement parts available. Customer satisfaction is our highest priority and we look forward to continuing our business relationship with this customer.


CC
Camile C.
Encinitas, CA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019
Smog at Fergusons Garage
Easy to make an appointment. I was in and out in 40 minutes.
Tom M., Service Manager from Furgerson's Garage responded on 07/16/2019

Glad to be of service Camile! Thanks

Tom Morrell
Service Manager
760-436-3337

EF
Eileen F.
Encinitas, CA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019
Eileen F
Friendly staff; convenience of a ride to/from home; update on work that needs to be done and recommendations.
Tom M., Service Manager from Furgerson's Garage responded on 07/16/2019

Always a pleasure Eileen!

Tom Morrell
Service Manager
760-436-3337

JN
Julianna N.
San Diego, CA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019
Fabulous service
Furgerson’s is the only place I will go for anything car related. They are super knowledgeable, friendly and trustworthy. I highly recommend them!!
Tom M., Service Manager from Furgerson's Garage responded on 07/16/2019

Julianna! thanks so much!!!

Tom Morrell
Service Manager
760-436-3337

MF
Mike F.
Encinitas, CA
Ford Econoline Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Mike said the business did good work.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 07/16/2019

Always a pleasure Mike!

Tom Morrell
Service Manager
760-436-3337

SA
Sydelle A.
Carlsbad, CA
Lexus NX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019
Quick efficient service
Quick efficient service. Had a California smog test and was in and out in 1/2 hour.
Tom M., Service Manager from Furgerson's Garage responded on 07/16/2019

Thanks for coming in Sydelle!

Tom Morrell
Service Manager
760-436-3337

JM
Jack M.
Encinitas, CA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019
Service is great
Great service as usual
Tom M., Service Manager from Furgerson's Garage responded on 07/16/2019

Thanks Jack!

Tom Morrell
Service Manager
760-436-3337

SK
Sam K.
Carlsbad, CA
Volkswagen GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Spoke with Sam's mom. She said the business was great. She also wanted to add that it overall was a great experience.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 07/16/2019

Thanks Sam!

Tom Morrell
Service Manager
760-436-3337

AM
Andy M.
Cardiff By The Sea, CA
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Andy said the employees were friendly. They provided efficient service.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 07/16/2019

Thanks Andy, we appreciate you business

Tom Morrell
Service Manager
760-436-3337

SF
Steven F.
Solana Beach, CA
Volvo 240
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2019
Foxy,my 1990 Volvo
My 1990 Volvo named Foxy needed some attention before I drove her up to San Francisco.Justin was informative,honest,attentive and accommodating.Ive brought other cars in to Fergusens over the years and they've always done a great job.Thanks Guys!
Tom M., Service Manager from Furgerson's Garage responded on 07/16/2019

Thanks Steven! we consider it an honor to work on Foxy

Tom Morrell
Service Manager
760-436-3337

DF
Dolores F.
Solana Beach, CA
INFINITI G35 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Dolores said the service was good and on time. The employees were very good, did what they said at the price they said, were polite and very good to her. She's been very satisfied with this business over a number of years.
This review was collected via phone interview by Customer Research Inc.
Tom M., Service Manager from Furgerson's Garage responded on 07/16/2019

Thank You so very much Delores! We really appreciate your loyalty and patronage.

Tom Morrell
Service Manager
760-436-3337

MS
Maureen S.
Rancho Santa Fe, CA
Mercedes-Benz C240
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019
Maureen s
Efficient polite service. Reasonably priced
Tom M., Service Manager from Furgerson's Garage responded on 07/05/2019

Thanks Maureen!

Tom Morrell
Service Manager
760-436-3337

BD
Bradley L. D.
Encinitas, CA
Mercedes-Benz SL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019
Always great customer service!
Thanks Tom and Rich for fixing my wife’s Mercedes!
Tom M., Service Manager from Furgerson's Garage responded on 07/05/2019

Thanks Brad!

Tom Morrell
Service Manager
760-436-3337

GG
Gabriel J. G.
Solana Beach, CA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019
My appointment at Furgersons
Easy to get an appointment. I was in and out in no time at all.
Tom M., Service Manager from Furgerson's Garage responded on 07/05/2019

It was our pleasure Gabriel!

Tom Morrell
Service Manager
760-436-3337

BB
Betse B.
Oceanside, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019
great service
Great service I trust them with my car and have for the life of my car.
Tom M., Service Manager from Furgerson's Garage responded on 07/05/2019

Thank you Betse!

Tom Morrell
Service Manager
760-436-3337

TS
Tiffany S.
Cardiff By The Sea, CA
Ford Freestyle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019
Love my mechanics!
These guys are just awesome. Every single person at Furgerson‘s garage is friendly, professional and has excellent follow-through. Everyone hate spending money on car repair but it hurts a lot less when you feel like you’re being treated fairly and your business is appreciated!
Tom M., Service Manager from Furgerson's Garage responded on 07/05/2019

Thanks Tiffany, We appreciate your loyalty and kind words, we are glad to have you as a customer!

Tom Morrell
Service Manager
760-436-3337

Verified Customer
Encinitas, CA
Honda Accord Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2019
Thank you!
Tom is such pleasure to work with...always professional, knowledgeable and friendly!
Thank you.
Tom M., Service Manager from Furgerson's Garage responded on 07/05/2019

Thank you very much!

Tom Morrell
Service Manager
760-436-3337