Alabama Precision Transmission

Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

159 Reviews

97% Would Recommend
Latest Review about 2 months ago

Reviews


BB
Brian B.
Smiths Station, AL
Dodge Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/28/2017 Category: Service
Brian said he went to the business to have his rear end fixed. They bought a kit for his emergency brakes, without telling him and it cost him $130. The work they did, didn't resolve the issue so he had to return. When he returned, they said they could not get him in. His vehicle was there for 2 weeks and it's not working properly.
This review was collected via phone interview by Customer Research Inc.
Michael M., owner from Alabama Precision Transmission responded on 03/02/2017

THANK YOU FOR TAKING THE TIME TO GIVE THIS REVIEW.HOWEVER, I WISH YOU WOULD HAVE BEEN JUST A LITTLE MORE HONEST WITH YOUR STATEMENTS. LETS ADDRESS YOUR COMPLAINTS ONE AT A TIME.
1-YOU HAD THE VEHICLE DROPPED OFF FOR A TRANSMISSION CONCERN,WE FOUND THAT YOUR REAR END WAS DAMAGED,THEN WE NOTIFIED YOUR WARRANTY CO. AND WAITED 2 DAYS BEFORE THEY GOT BACK WITH US AND APPROVED YOUR CLAIM.
2 - YOUR WARRANTY CO. SENT THE REAR END FOR YOUR TRUCK,WE HAVE NO CONTROL OVER HOW LONG IT TAKES FOR SOMEONE TO SEND A PART TO US. WE STARTED WORK ON YOUR VEHICLE AS SOON AS WE GOT THE REAR END.
3-THE EMERGENCY BRAKE SHOES AND HARDWEAR KIT ON YOUR OLD REAR END WERE NO GOOD. SHOES WERE WORN OUT AND HARD WEAR WAS RUSTED AND CORRODED SO BADLY THEY FELL APART ON REMOVAL,YOUR WARRANTY CO.WOULD NOT PAY FOR THE EMERGENCY BRAKES BECAUSE IT WAS A NON COVERED ITEM,HOWEVER IF YOU DONT INSTALL THEM AT THE TIME OF INSTALLATION YOU HAVE TO DISSASSEMBLE THE REAR DIFFERENTIAL AGAIN TO INSTALL.
4- PRICE THE 130.00 DOLLARS YOU WERE CHARGED WAS OUR COST NO MARKUP AS WE WERE TRYING TO HELP YOU.
5-IM SORRY WHEN YOU DROPPED IN UN ANNOUNCED 30 MIN. BEFORE WE CLOSED ON A FRIDAY WITH ALL OF OUR LIFTS FULL THAT WE COULD NOT GET THE EMERGENCY BRAKES RE ADJUSTED FOR YOU WHEN YOU DEMANDED.I TOLD YOU I WOULD BE GLAD TO DO IT FOR YOU MONDAY THEN YOU GOT MAD AND STORMED OFF LIKE A CHILD THAT DID NOT GET HIS WAY EXACTLY WHEN HE WANTED IT.WE APRECIATE YOUR INPUT AND WE DONT MIND A BAD REVIEW IF ITS WARRANTED BUT YOUR REVIEW WAS NOT. THANKYOU MICHAEL MCDONALD OWNER.


DR
David R.
Prattville, AL
Chevrolet Silverado
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/17/2016 Category: Service
David said he is very upset with this business. He could not get through by phone and when he did, they would give him the brush off. After $3,500 worth of work, the job is still not done right. The staff has left grease all over his vehicle and he said he feels as though they rushed through the job.
This review was collected via phone interview by Customer Research Inc.
Michael M., owner from Alabama Precision Transmission responded on 02/19/2016

DEAR DAVID,I APOLOGIZE FOR US NOT BEING AS NEAT AS YOU WOULD LIKE,AS MUCH AS WE TRY SOMETIMES ONE DOES SLIP TROUGH,IF YOU WOULD LIKE I WOULD BE GLAD TO HAVE MY DETAIL MAN CLEAN IT UP AT NO CHARGE FOR YOU.ON ANOTHER NOTE,AS YOU KNOW WE HAD TO INSTALL A TRANSMISSION FROM THE DEALER IN YOUR TRUCK DUE TO THE AMOUNT OF DAMAGE IN YOUR ORIGINAL TRANSMISSION,WE ALSO INSTALLED A NEW CLUTCH ASSEMBLY AS YOU REQUESTED AT NO EXTRA LABOR ,YOUR INVOICE WAS 3547.37 BUT 2800.00 WAS PARTS AND 237.95 WAS TAX WE DO VALUE EACH CUSTOMER BUT WE CANNOT ALWAYS CONTROL COST AS WE OR THE CUSTOMER WOULD LIKE,HOWEVER IF YOU HAVE A PROBLEM WITH YOUR VEHICLE PLEASE DONT HESITATE TO CALL OR BRING IT IN TO US SO WE CAN CHECK IT,AND JUST FOR THE RECORD I DONT BRUSHOFF ANY CUSTOMERS, YOU CAN READ MY REVIEWS TO PROVE THAT.


BB
Buddy B.
Alabama
Dodge Grand Caravan
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/27/2015 Category: Service
Buddy said he could never get anyone to answer the phone. The staff answering the phone knew nothing about his vehicle. They never called him back and he thinks they see his number on the caller identification and refuse to answer it. His transmission is still leaking and they did not fix the front seal. He asked the staff to throw the boxes of the parts in the back of his vehicle and they did not show him the parts.
This review was collected via phone interview by Customer Research Inc.

RW
Rahine W.
Montgomery, AL
Chevrolet Malibu
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/27/2015 Category: Service
Rahine said it took the business two weeks to repair his vehicle but he was not given a reason for the delay. They did a good job but it just took too long.
This review was collected via phone interview by Customer Research Inc.

TW
Timothy W.
Wetumpka, AL
Ford Ranger
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/29/2016 Category: Service
Timothy said they handled the job in a timely manner but the overall experience was average.
This review was collected via phone interview by Customer Research Inc.

RH
Roberto H.
Union Springs, AL
Chevrolet Silverado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/28/2016 Category: Service
Roberto said he called the business but no one returned his call. He mentioned he will be replacing his transfer case himself.
This review was collected via phone interview by Customer Research Inc.
Michael M., owner from Alabama Precision Transmission responded on 10/31/2016

 DUE TO A FAMILY EMERGENCY I WAS OUT OF THE OFFICE FOR THE BETTER PART OF LAST WEEK THATS WHY I WAS UNABLE TO RETURN YOUR CALL I DO APOLOGIZE,IF I CAN BE OF ANY ASSISTANCE TO YOU JUST GIVE ME A CALL THANKS MIKE.


H
Hillard
Lowndesboro, AL
Dodge Durango
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/15/2016 Category: Service
Hillard said this business has great customer service. Unfortunately, they could not fix his vehicle. He does recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RR
Robert R.
Montgomery, AL
Dodge Nitro
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/28/2015 Category: Service
Robert said he felt the business tried to beat him on the price and they ordered his parts without his permission. They told him he could only get parts from the dealership, but later he found the parts online was for half what he was charged by the business. He would not recommend this business based on this experience.
This review was collected via phone interview by Customer Research Inc.

DN
Derrick N.
Tallassee, AL
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/31/2016 Category: Service
Derrick said the service was fine. The employees did a good job and were quick.
This review was collected via phone interview by Customer Research Inc.

LW
Lorenzo W.
Tuskegee, AL
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2016 Category: Service
Lorenzo said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

KS
Ken S.
Wetumpka, AL
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2016 Category: Service
Ken said he had issues with his vehicle after service, but it is doing fine so far.
This review was collected via phone interview by Customer Research Inc.

BW
Beverly W.
Selma, AL
Nissan Rogue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2016 Category: Service
Beverly said she was without her vehicle for 4 weeks. She was told by this business that they were waiting on parts. Mike was very pleasant and professional. He is very customer oriented and customer friendly, which made it a good experience for her.
This review was collected via phone interview by Customer Research Inc.

RL
Russell L.
Wetumpka, AL
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2016 Category: Service
Russell said everything went smoothly but the service took longer than he expected.
This review was collected via phone interview by Customer Research Inc.

CW
Carl W.
Alabama
Chevrolet Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2016 Category: Service
Carl said he liked the way the employees explained everything and he is satisfied.
This review was collected via phone interview by Customer Research Inc.

BS
Brenda S.
Troy, AL
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2016 Category: Service
Brenda said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

MH
Mark H.
Montgomery, AL
GMC Sierra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2016 Category: Service
Mark said he had no problems with this business.
This review was collected via phone interview by Customer Research Inc.

RS
Richard S.
Milwaukee, WI
Chrysler Sebring
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2016 Category: Service
Spoke with Trentyn. He said this business did a really good job and for the most part in a reasonable amount of time.
This review was collected via phone interview by Customer Research Inc.

TS
Terrance S.
Troy, AL
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/30/2016 Category: Service
Spoke with Shanquika. She said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

WQ
WILLIAM Q.
Montgomery, AL
Nissan Frontier
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/20/2016
Nissan Truck Troubles
The staff was very friendly and helpful. The problem was explained in terms i understood. They even told me about future problems i might encounter. The only problem i had was that i was not contacted about any estimated price and was not contacted until the truck was fixed. It would have been nice for me to have an idea of cost and why it was taking a few days before hearing that the problem was fixed.

WW
Wade W.
Alexander City, AL
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2016 Category: Service
Wade said the staff at this business was nice. Immediately after receiving the vehicle back, there were some issues and he is unsure why but another business is servicing the vehicle. At this time he is less likely to recommend them.
This review was collected via phone interview by Customer Research Inc.

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