Alabama Precision Transmission


Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

157 Reviews

97% Would Recommend
Latest Review 10 months ago

Brian B. on 02/28/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Brian said he went to the business to have his rear end fixed. They bought a kit for his emergency brakes, without telling him and it cost him $130. The work they did, didn't resolve the issue so he had to return. When he returned, they said they could not get him in. His vehicle was there for 2 weeks and it's not working properly.
Vehicle: Dodge Pickup
Category: Service
Service Date: 02/10/2017
Review Created: 02/28/2017
This review was collected via phone interview by Customer Research Inc.
Michael M., owner at Alabama Precision Transmission responded on 03/02/2017

THANK YOU FOR TAKING THE TIME TO GIVE THIS REVIEW.HOWEVER, I WISH YOU WOULD HAVE BEEN JUST A LITTLE MORE HONEST WITH YOUR STATEMENTS. LETS ADDRESS YOUR COMPLAINTS ONE AT A TIME.
1-YOU HAD THE VEHICLE DROPPED OFF FOR A TRANSMISSION CONCERN,WE FOUND THAT YOUR REAR END WAS DAMAGED,THEN WE NOTIFIED YOUR WARRANTY CO. AND WAITED 2 DAYS BEFORE THEY GOT BACK WITH US AND APPROVED YOUR CLAIM.
2 - YOUR WARRANTY CO. SENT THE REAR END FOR YOUR TRUCK,WE HAVE NO CONTROL OVER HOW LONG IT TAKES FOR SOMEONE TO SEND A PART TO US. WE STARTED WORK ON YOUR VEHICLE AS SOON AS WE GOT THE REAR END.
3-THE EMERGENCY BRAKE SHOES AND HARDWEAR KIT ON YOUR OLD REAR END WERE NO GOOD. SHOES WERE WORN OUT AND HARD WEAR WAS RUSTED AND CORRODED SO BADLY THEY FELL APART ON REMOVAL,YOUR WARRANTY CO.WOULD NOT PAY FOR THE EMERGENCY BRAKES BECAUSE IT WAS A NON COVERED ITEM,HOWEVER IF YOU DONT INSTALL THEM AT THE TIME OF INSTALLATION YOU HAVE TO DISSASSEMBLE THE REAR DIFFERENTIAL AGAIN TO INSTALL.
4- PRICE THE 130.00 DOLLARS YOU WERE CHARGED WAS OUR COST NO MARKUP AS WE WERE TRYING TO HELP YOU.
5-IM SORRY WHEN YOU DROPPED IN UN ANNOUNCED 30 MIN. BEFORE WE CLOSED ON A FRIDAY WITH ALL OF OUR LIFTS FULL THAT WE COULD NOT GET THE EMERGENCY BRAKES RE ADJUSTED FOR YOU WHEN YOU DEMANDED.I TOLD YOU I WOULD BE GLAD TO DO IT FOR YOU MONDAY THEN YOU GOT MAD AND STORMED OFF LIKE A CHILD THAT DID NOT GET HIS WAY EXACTLY WHEN HE WANTED IT.WE APRECIATE YOUR INPUT AND WE DONT MIND A BAD REVIEW IF ITS WARRANTED BUT YOUR REVIEW WAS NOT. THANKYOU MICHAEL MCDONALD OWNER.

David R. on 02/17/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
David said he is very upset with this business. He could not get through by phone and when he did, they would give him the brush off. After $3,500 worth of work, the job is still not done right. The staff has left grease all over his vehicle and he said he feels as though they rushed through the job.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 01/26/2016
Review Created: 02/17/2016
This review was collected via phone interview by Customer Research Inc.
Michael M., owner at Alabama Precision Transmission responded on 02/19/2016

DEAR DAVID,I APOLOGIZE FOR US NOT BEING AS NEAT AS YOU WOULD LIKE,AS MUCH AS WE TRY SOMETIMES ONE DOES SLIP TROUGH,IF YOU WOULD LIKE I WOULD BE GLAD TO HAVE MY DETAIL MAN CLEAN IT UP AT NO CHARGE FOR YOU.ON ANOTHER NOTE,AS YOU KNOW WE HAD TO INSTALL A TRANSMISSION FROM THE DEALER IN YOUR TRUCK DUE TO THE AMOUNT OF DAMAGE IN YOUR ORIGINAL TRANSMISSION,WE ALSO INSTALLED A NEW CLUTCH ASSEMBLY AS YOU REQUESTED AT NO EXTRA LABOR ,YOUR INVOICE WAS 3547.37 BUT 2800.00 WAS PARTS AND 237.95 WAS TAX WE DO VALUE EACH CUSTOMER BUT WE CANNOT ALWAYS CONTROL COST AS WE OR THE CUSTOMER WOULD LIKE,HOWEVER IF YOU HAVE A PROBLEM WITH YOUR VEHICLE PLEASE DONT HESITATE TO CALL OR BRING IT IN TO US SO WE CAN CHECK IT,AND JUST FOR THE RECORD I DONT BRUSHOFF ANY CUSTOMERS, YOU CAN READ MY REVIEWS TO PROVE THAT.

Buddy B. on 07/27/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Buddy said he could never get anyone to answer the phone. The staff answering the phone knew nothing about his vehicle. They never called him back and he thinks they see his number on the caller identification and refuse to answer it. His transmission is still leaking and they did not fix the front seal. He asked the staff to throw the boxes of the parts in the back of his vehicle and they did not show him the parts.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 07/24/2015
Review Created: 07/27/2015
This review was collected via phone interview by Customer Research Inc.
Rahine W. on 02/27/2015
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Rahine said it took the business two weeks to repair his vehicle but he was not given a reason for the delay. They did a good job but it just took too long.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 02/06/2015
Review Created: 02/27/2015
This review was collected via phone interview by Customer Research Inc.
Timothy W. on 10/29/2016
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Timothy said they handled the job in a timely manner but the overall experience was average.
Vehicle: Ford Ranger
Category: Service
Service Date: 10/25/2016
Review Created: 10/29/2016
This review was collected via phone interview by Customer Research Inc.
Roberto H. on 10/28/2016
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Roberto said he called the business but no one returned his call. He mentioned he will be replacing his transfer case himself.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 10/25/2016
Review Created: 10/28/2016
This review was collected via phone interview by Customer Research Inc.
Michael M., owner at Alabama Precision Transmission responded on 10/31/2016

 DUE TO A FAMILY EMERGENCY I WAS OUT OF THE OFFICE FOR THE BETTER PART OF LAST WEEK THATS WHY I WAS UNABLE TO RETURN YOUR CALL I DO APOLOGIZE,IF I CAN BE OF ANY ASSISTANCE TO YOU JUST GIVE ME A CALL THANKS MIKE.

Hillard on 03/15/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Hillard said this business has great customer service. Unfortunately, they could not fix his vehicle. He does recommend this business for service.
Vehicle: Dodge Durango
Category: Service
Service Date: 03/11/2016
Review Created: 03/15/2016
This review was collected via phone interview by Customer Research Inc.
Robert R. on 03/28/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Robert said he felt the business tried to beat him on the price and they ordered his parts without his permission. They told him he could only get parts from the dealership, but later he found the parts online was for half what he was charged by the business. He would not recommend this business based on this experience.
Vehicle: Dodge Nitro
Category: Service
Service Date: 03/09/2015
Review Created: 03/28/2015
This review was collected via phone interview by Customer Research Inc.
Derrick N. on 12/31/2016
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Derrick said the service was fine. The employees did a good job and were quick.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 12/30/2016
Review Created: 12/31/2016
This review was collected via phone interview by Customer Research Inc.
Lorenzo W. on 11/17/2016
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Lorenzo said this business did a good job.
Vehicle: Ford Explorer
Category: Service
Service Date: 11/02/2016
Review Created: 11/17/2016
This review was collected via phone interview by Customer Research Inc.
Ken S. on 08/29/2016
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Ken said he had issues with his vehicle after service, but it is doing fine so far.
Vehicle: Ford Ranger
Category: Service
Service Date: 08/08/2016
Review Created: 08/29/2016
This review was collected via phone interview by Customer Research Inc.
Beverly W. on 08/12/2016
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Beverly said she was without her vehicle for 4 weeks. She was told by this business that they were waiting on parts. Mike was very pleasant and professional. He is very customer oriented and customer friendly, which made it a good experience for her.
Vehicle: Nissan Rogue
Category: Service
Service Date: 08/05/2016
Review Created: 08/12/2016
This review was collected via phone interview by Customer Research Inc.
Russell L. on 05/21/2016
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Russell said everything went smoothly but the service took longer than he expected.
Vehicle: Dodge Pickup
Category: Service
Service Date: 05/16/2016
Review Created: 05/21/2016
This review was collected via phone interview by Customer Research Inc.
Carl W. on 04/23/2016
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Carl said he liked the way the employees explained everything and he is satisfied.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 04/11/2016
Review Created: 04/23/2016
This review was collected via phone interview by Customer Research Inc.
Brenda S. on 04/16/2016
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Brenda said he would recommend this business.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 04/14/2016
Review Created: 04/16/2016
This review was collected via phone interview by Customer Research Inc.
Mark H. on 04/14/2016
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Mark said he had no problems with this business.
Vehicle: GMC Sierra
Category: Service
Service Date: 04/07/2016
Review Created: 04/14/2016
This review was collected via phone interview by Customer Research Inc.
Richard S. on 02/21/2016
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Spoke with Trentyn. He said this business did a really good job and for the most part in a reasonable amount of time.
Vehicle: Chrysler Sebring
Category: Service
Service Date: 02/19/2016
Review Created: 02/21/2016
This review was collected via phone interview by Customer Research Inc.
Terrance S. on 01/30/2016
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Spoke with Shanquika. She said she would recommend this business for service.
Vehicle: Dodge Pickup
Category: Service
Service Date: 01/28/2016
Review Created: 01/30/2016
This review was collected via phone interview by Customer Research Inc.
WILLIAM Q. on 01/20/2016
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"Nissan Truck Troubles"
The staff was very friendly and helpful. The problem was explained in terms i understood. They even told me about future problems i might encounter. The only problem i had was that i was not contacted about any estimated price and was not contacted until the truck was fixed. It would have been nice for me to have an idea of cost and why it was taking a few days before hearing that the problem was fixed.
Vehicle: Nissan Frontier
Service Date: 01/19/2016
Review Created: 01/20/2016 06:33 AM
Wade W. on 01/18/2016
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Wade said the staff at this business was nice. Immediately after receiving the vehicle back, there were some issues and he is unsure why but another business is servicing the vehicle. At this time he is less likely to recommend them.
Vehicle: Ford Pickup
Category: Service
Service Date: 01/08/2016
Review Created: 01/18/2016
This review was collected via phone interview by Customer Research Inc.
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