Alabama Precision Transmission


Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

157 Reviews

97% Would Recommend
Latest Review 10 months ago

Brian B. on 02/28/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Brian said he went to the business to have his rear end fixed. They bought a kit for his emergency brakes, without telling him and it cost him $130. The work they did, didn't resolve the issue so he had to return. When he returned, they said they could not get him in. His vehicle was there for 2 weeks and it's not working properly.
Vehicle: Dodge Pickup
Category: Service
Service Date: 02/10/2017
Review Created: 02/28/2017
This review was collected via phone interview by Customer Research Inc.
Michael M., owner at Alabama Precision Transmission responded on 03/02/2017

THANK YOU FOR TAKING THE TIME TO GIVE THIS REVIEW.HOWEVER, I WISH YOU WOULD HAVE BEEN JUST A LITTLE MORE HONEST WITH YOUR STATEMENTS. LETS ADDRESS YOUR COMPLAINTS ONE AT A TIME.
1-YOU HAD THE VEHICLE DROPPED OFF FOR A TRANSMISSION CONCERN,WE FOUND THAT YOUR REAR END WAS DAMAGED,THEN WE NOTIFIED YOUR WARRANTY CO. AND WAITED 2 DAYS BEFORE THEY GOT BACK WITH US AND APPROVED YOUR CLAIM.
2 - YOUR WARRANTY CO. SENT THE REAR END FOR YOUR TRUCK,WE HAVE NO CONTROL OVER HOW LONG IT TAKES FOR SOMEONE TO SEND A PART TO US. WE STARTED WORK ON YOUR VEHICLE AS SOON AS WE GOT THE REAR END.
3-THE EMERGENCY BRAKE SHOES AND HARDWEAR KIT ON YOUR OLD REAR END WERE NO GOOD. SHOES WERE WORN OUT AND HARD WEAR WAS RUSTED AND CORRODED SO BADLY THEY FELL APART ON REMOVAL,YOUR WARRANTY CO.WOULD NOT PAY FOR THE EMERGENCY BRAKES BECAUSE IT WAS A NON COVERED ITEM,HOWEVER IF YOU DONT INSTALL THEM AT THE TIME OF INSTALLATION YOU HAVE TO DISSASSEMBLE THE REAR DIFFERENTIAL AGAIN TO INSTALL.
4- PRICE THE 130.00 DOLLARS YOU WERE CHARGED WAS OUR COST NO MARKUP AS WE WERE TRYING TO HELP YOU.
5-IM SORRY WHEN YOU DROPPED IN UN ANNOUNCED 30 MIN. BEFORE WE CLOSED ON A FRIDAY WITH ALL OF OUR LIFTS FULL THAT WE COULD NOT GET THE EMERGENCY BRAKES RE ADJUSTED FOR YOU WHEN YOU DEMANDED.I TOLD YOU I WOULD BE GLAD TO DO IT FOR YOU MONDAY THEN YOU GOT MAD AND STORMED OFF LIKE A CHILD THAT DID NOT GET HIS WAY EXACTLY WHEN HE WANTED IT.WE APRECIATE YOUR INPUT AND WE DONT MIND A BAD REVIEW IF ITS WARRANTED BUT YOUR REVIEW WAS NOT. THANKYOU MICHAEL MCDONALD OWNER.

David R. on 02/17/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
David said he is very upset with this business. He could not get through by phone and when he did, they would give him the brush off. After $3,500 worth of work, the job is still not done right. The staff has left grease all over his vehicle and he said he feels as though they rushed through the job.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 01/26/2016
Review Created: 02/17/2016
This review was collected via phone interview by Customer Research Inc.
Michael M., owner at Alabama Precision Transmission responded on 02/19/2016

DEAR DAVID,I APOLOGIZE FOR US NOT BEING AS NEAT AS YOU WOULD LIKE,AS MUCH AS WE TRY SOMETIMES ONE DOES SLIP TROUGH,IF YOU WOULD LIKE I WOULD BE GLAD TO HAVE MY DETAIL MAN CLEAN IT UP AT NO CHARGE FOR YOU.ON ANOTHER NOTE,AS YOU KNOW WE HAD TO INSTALL A TRANSMISSION FROM THE DEALER IN YOUR TRUCK DUE TO THE AMOUNT OF DAMAGE IN YOUR ORIGINAL TRANSMISSION,WE ALSO INSTALLED A NEW CLUTCH ASSEMBLY AS YOU REQUESTED AT NO EXTRA LABOR ,YOUR INVOICE WAS 3547.37 BUT 2800.00 WAS PARTS AND 237.95 WAS TAX WE DO VALUE EACH CUSTOMER BUT WE CANNOT ALWAYS CONTROL COST AS WE OR THE CUSTOMER WOULD LIKE,HOWEVER IF YOU HAVE A PROBLEM WITH YOUR VEHICLE PLEASE DONT HESITATE TO CALL OR BRING IT IN TO US SO WE CAN CHECK IT,AND JUST FOR THE RECORD I DONT BRUSHOFF ANY CUSTOMERS, YOU CAN READ MY REVIEWS TO PROVE THAT.

Wade W. on 01/18/2016
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Wade said the staff at this business was nice. Immediately after receiving the vehicle back, there were some issues and he is unsure why but another business is servicing the vehicle. At this time he is less likely to recommend them.
Vehicle: Ford Pickup
Category: Service
Service Date: 01/08/2016
Review Created: 01/18/2016
This review was collected via phone interview by Customer Research Inc.
Buddy B. on 07/27/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Buddy said he could never get anyone to answer the phone. The staff answering the phone knew nothing about his vehicle. They never called him back and he thinks they see his number on the caller identification and refuse to answer it. His transmission is still leaking and they did not fix the front seal. He asked the staff to throw the boxes of the parts in the back of his vehicle and they did not show him the parts.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 07/24/2015
Review Created: 07/27/2015
This review was collected via phone interview by Customer Research Inc.
Robert R. on 03/28/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Robert said he felt the business tried to beat him on the price and they ordered his parts without his permission. They told him he could only get parts from the dealership, but later he found the parts online was for half what he was charged by the business. He would not recommend this business based on this experience.
Vehicle: Dodge Nitro
Category: Service
Service Date: 03/09/2015
Review Created: 03/28/2015
This review was collected via phone interview by Customer Research Inc.
Ashton S. on 04/28/2017
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Ashton said the staff at the business are nice people, they do a good job, and she appreciates them.
Vehicle: Chevrolet Camaro
Category: Service
Service Date: 04/20/2017
Review Created: 04/28/2017
This review was collected via phone interview by Customer Research Inc.
Sam W. on 04/21/2017
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Sam said they did a good job.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 03/16/2017
Review Created: 04/21/2017
This review was collected via phone interview by Customer Research Inc.
Stan K. on 04/08/2017
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Stan said ever since he picked up his vehicle he has had no problems.
Vehicle: Ford Pickup
Category: Service
Service Date: 03/16/2017
Review Created: 04/08/2017
This review was collected via phone interview by Customer Research Inc.
Reed B. on 04/08/2017
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Reed said they were pretty good.
Vehicle: GMC Savana Special
Category: Service
Service Date: 03/31/2017
Review Created: 04/08/2017
This review was collected via phone interview by Customer Research Inc.
Mike G. on 04/08/2017
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Mike said the experience with this business was great. They delivered the vehicle to his daughter after the repair. They are more than nice at this business.
Vehicle: Nissan Altima
Category: Service
Service Date: 03/31/2017
Review Created: 04/08/2017
This review was collected via phone interview by Customer Research Inc.
Michael C. on 03/25/2017
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Michael said he was very satisfied with this business.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 02/13/2017
Review Created: 03/25/2017
This review was collected via phone interview by Customer Research Inc.
Glenn P. on 03/11/2017
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Glenn said he didn't have any problems with this business.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 03/07/2017
Review Created: 03/11/2017
This review was collected via phone interview by Customer Research Inc.
Mike M. on 02/28/2017
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Mike said they are a good business. The price and service was good as well.
Vehicle: Hyundai Tucson
Category: Service
Service Date: 02/27/2017
Review Created: 02/28/2017
This review was collected via phone interview by Customer Research Inc.
Skakipa M. on 02/17/2017
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Skakipa said the business did a good job repairing her vehicle.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 01/25/2017
Review Created: 02/17/2017
This review was collected via phone interview by Customer Research Inc.
Kerry H. on 02/17/2017
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Kerry said the business did an excellent job, they took the vehicle and drove it to make sure everything went well.
Vehicle: Ford Pickup
Category: Service
Service Date: 02/02/2017
Review Created: 02/17/2017
This review was collected via phone interview by Customer Research Inc.
Mike S. on 02/17/2017
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Mike said the Mike is very professional and he went out of his way to make sure his son got his vehicle back. He also said they stayed late to make sure they got the vehicle back.
Vehicle: Chevrolet Colorado
Category: Service
Service Date: 02/06/2017
Review Created: 02/17/2017
This review was collected via phone interview by Customer Research Inc.
Reed B. on 02/13/2017
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Reed said his overall experience at this business is good and he would recommend them for service.
Vehicle: GMC Savana Special
Category: Service
Service Date: 01/30/2017
Review Created: 02/13/2017
This review was collected via phone interview by Customer Research Inc.
Cynthia A. on 02/08/2017
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Cynthia said Mike is very good.
Vehicle: Chrysler Pacifica
Category: Service
Service Date: 02/06/2017
Review Created: 02/08/2017
This review was collected via phone interview by Customer Research Inc.
Tyler C. on 01/25/2017
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Tyler said the experience and the service is the best.
Vehicle: Ford Pickup
Category: Service
Service Date: 01/18/2017
Review Created: 01/25/2017
This review was collected via phone interview by Customer Research Inc.
GEORGE B. on 01/05/2017
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"Friendly and great service!"
Honest and dependable work as always!
Vehicle: Chrysler PT Cruiser
Service Date: 01/04/2017
Review Created: 01/05/2017 09:01 PM
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