Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

549 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


AS
Abhijit S.
Schenectady, NY
Nissan Versa
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/21/2015 Category: Service
Abhijit said he took his vehicle in for a state inspection and twice they missed that the brake light was not working and he was charged for this.
This review was collected via phone interview by Customer Research Inc.

EW
Eric W.
New York
Volkswagen Jetta
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/19/2015 Category: Service
Eric said the business did not finish the repair and left more work for him to do. They broke a part that was not related to the issue he was having. The repairs took six days and it was really expensive. He thought the business lied about parts needing to be replaced. He would not recommend them for the reasons previously mentioned.
This review was collected via phone interview by Customer Research Inc.

RF
Robert F.
Schenectady, NY
Dodge Charger
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/09/2018 Category: Service
Robert said he did not have a good experience with the business. He discovered that the hood latch was broken, and they did not tell him. He found the piece under the seat later.
This review was collected via phone interview by Customer Research Inc.

PN
Prad N.
Albany, NY
Honda Accord
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/16/2016 Category: Service
Prad said the issue wasn't fixed and his engine light is still on. He would appreciate a follow up and hopes that they will be able to correct the issue.
This review was collected via phone interview by Customer Research Inc.

JA
Justin A.
Schenectady, NY
Toyota Camry
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/19/2016 Category: Service
Justin said it was suppose to be done in 4 hours. They kept his vehicle overnight and it was completed in about a day and a half. He was charged for a new gas cap, the check engine light came on and they didn't do the job completely. He did not know until he got gas the next day that his vehicle had the old gas cap on. He ended up having to return to the facility.
This review was collected via phone interview by Customer Research Inc.

JM
Jamal M.
Schenectady, NY
Honda Odyssey
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/24/2018 Category: Service
Jamal said the driver's door will not open and there is a scratch as well. He said he was expecting something much better and they should treat their customers better.
This review was collected via phone interview by Customer Research Inc.
Denise F. from Schenectady Auto Service responded on 06/07/2018

Spoke to Jamal. He didn’t know the call was from us. He thought was a used car place in new jersey


MM
Madison M.
Schenectady, NY
Ford Escape
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/06/2018 Category: Service
Madison said this business was overpriced.
This review was collected via phone interview by Customer Research Inc.

LC
Loyda C.
New York
Chevrolet Corvette
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/23/2017 Category: Service
Loyda said she went for an inspection and had a light out. The business wanted to charge $30.00 to replace a light she bought for $5.00 elsewhere.
This review was collected via phone interview by Customer Research Inc.

RH
Rudolpho H.
Schenectady, NY
Jeep Grand Cherokee
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/18/2016 Category: Service
Rudolpho said he has to keep calling this business to get updates on his vehicle.
This review was collected via phone interview by Customer Research Inc.

CO
Charles O.
Schenectady, NY
Audi A4
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/15/2015 Category: Service
Charles said service provided by the business was fine. They could not warranty the labor though, only the part.
This review was collected via phone interview by Customer Research Inc.

JF
Jim F.
Clifton Park, NY
Volvo S80
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/05/2019 Category: Service
Jim said the service and the people were great and overall, his experience was good. He did have to go back a second time for them to get the sensors to work and it just took a little longer.
This review was collected via phone interview by Customer Research Inc.

MM
Mike M.
Schenectady, NY
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2018 Category: Service
Mike said the service was pretty good.
This review was collected via phone interview by Customer Research Inc.

MR
Michael R.
Schenectady, NY
Scion xA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2018 Category: Service
Michael said the employees got the work done in a good amount of time. The price wasn't too high.
This review was collected via phone interview by Customer Research Inc.

BS
BRIAN S.
Schenectady, NY
Honda Civic Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2018
Honesty
They could have easily sold me anything because my car was squeaking, but I was only changed the diagnosis fee. They saved me a lot of money.

SK
Stacey K.
Schenectady, NY
Kia Soul
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2018 Category: Service
Stacey said that she had a good experience at the place.
This review was collected via phone interview by Customer Research Inc.

SM
Stella M.
Schenectady, NY
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2018 Category: Service
Stella said the business provides her with good quality vehicle service.
This review was collected via phone interview by Customer Research Inc.

TC
Theresa C.
Schenectady, NY
Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2018 Category: Service
Theresa said the staff did a good job, but they took too long to finish.
This review was collected via phone interview by Customer Research Inc.

SG
Sayan G.
Schenectady, NY
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/28/2017 Category: Service
Sayan said everything seems to be good, but it took longer than he expected.
This review was collected via phone interview by Customer Research Inc.

DB
DEBORAH B.
Ballston Lake, NY
Kia Forte
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/29/2017
Work is done correctly and efficiently.
I have my vehicle worked on here it is reasonably priced and done in a timely manner.

LM
Lewis M.
New York
Ford Mustang
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2017 Category: Service
Lewis said they were very conscientious. They called to let him know every step of the way. They did not unauthorized work and he would have no hesitation in using them again.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 549 in total