Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

550 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


PN
Prad N.
Albany, NY
Honda Accord
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/16/2016 Category: Service
Prad said the issue wasn't fixed and his engine light is still on. He would appreciate a follow up and hopes that they will be able to correct the issue.
This review was collected via phone interview by Customer Research Inc.

JA
Justin A.
Schenectady, NY
Toyota Camry
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/19/2016 Category: Service
Justin said it was suppose to be done in 4 hours. They kept his vehicle overnight and it was completed in about a day and a half. He was charged for a new gas cap, the check engine light came on and they didn't do the job completely. He did not know until he got gas the next day that his vehicle had the old gas cap on. He ended up having to return to the facility.
This review was collected via phone interview by Customer Research Inc.

AS
Abhijit S.
Schenectady, NY
Nissan Versa
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/21/2015 Category: Service
Abhijit said he took his vehicle in for a state inspection and twice they missed that the brake light was not working and he was charged for this.
This review was collected via phone interview by Customer Research Inc.

EW
Eric W.
New York
Volkswagen Jetta
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/19/2015 Category: Service
Eric said the business did not finish the repair and left more work for him to do. They broke a part that was not related to the issue he was having. The repairs took six days and it was really expensive. He thought the business lied about parts needing to be replaced. He would not recommend them for the reasons previously mentioned.
This review was collected via phone interview by Customer Research Inc.

SH
STEVE H.
Schenectady, NY
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019
THE AMAZING CUSTOMER SERVICE
Finding an Automotive Shop that you can trust these days is very challenging. We have been with Nick and his guys for over 10 years. His team is professional, efficient, timely, and the services are reasonably priced. They always communicate with the customer so you always know what is going on and are quick to alert you on what their recommendations are. They came highly recommended to us and we highly recommend them to others.

SP
SARAH P.
Schenectady, NY
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019
I'd never go anyplace else
Friendly, trustworthy service, as always.

PE
Palo E.
New York
Toyota Land Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Palo said this businesses quality of work is excellent. The prices were reasonable and the time frame was excellent.
This review was collected via phone interview by Customer Research Inc.

MO
Mary O.
Schenectady, NY
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Mary said the employees were honest. They were efficient. They provided reasonable service. The work was wonderful.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Guilderland, NY
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
David said the business provided good service and he also said he will be a repeat customer.
This review was collected via phone interview by Customer Research Inc.

TC
TOM C.
Glenville, NY
Mazda CX-9
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2019
A mechanic you can trust
Nick and his team take pride in their work and personal service. You can trust that the work they do needs to be done. All businesses should be this trustworthy.

TC
TIM C.
Schenectady, NY
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2019
Highly recommend
Schenectady Auto always provides great service with a friendly and sincere approach. They are extremely knowledgeable and take the time to explain everything to you.

GM
Gene M.
New York
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Gene said the price was reasonable and everything was done on time and they explained clearly and had good service.
This review was collected via phone interview by Customer Research Inc.

TC
Theresa C.
Schenectady, NY
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Theresa said they're really good. She stated they are all fabulous people, she absolutely adores them, and she is happy to give them her business.
This review was collected via phone interview by Customer Research Inc.

BS
Brenda S.
Schenectady, NY
Chevrolet Aveo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Brenda said the vehicle is driving good.
This review was collected via phone interview by Customer Research Inc.

EB
Elmer B.
Schenectady, NY
Buick Encore
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Elmer said he has used this business for twenty years. He was satisfied with his service.
This review was collected via phone interview by Customer Research Inc.

LK
Lillian K.
Schenectady, NY
Volvo S40
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019 Category: Service
Spoke with Lillian's son. He said everything was great about his most recent visit. The staff worked with them, everything was like he said it would be, and the vehicle was ready sooner than expected. He has already brought 2 people here, and he looks forward to continue using this business in the future. He added they have had 4 vehicles at this facility before and he is very happy.
This review was collected via phone interview by Customer Research Inc.

RS
RIT S.
Schenectady, NY
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019
The professionalism, friendliness and craftsmanship
Nick Falvo and his workers are truly the best mechanics in the area. Aside from that, Nick is always honest and cordial. He is personable and dedicated to giving the customer the very best service.

BM
BARBARA M.
Schenectady, NY
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019
They always do a fantastic job.
I am always pleased with the service and work they do. I only wish I had not damaged the loaner car!

BL
BOB L.
Schenectady, NY
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019
Nick
Great service honest and friendly

AC
ANGELA M C.
Clifton Park, NY
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019
Quick, efficient and friendly service. What more could you ask for?
See above.

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