Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

241 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review about 2 years ago

Reviews


WJ
Wayne J.
Georgia
BMW 330Ci
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/14/2016 Category: Service
Wayne said this business had his vehicle for 3 days and the only thing that they did was reset the air pressure censor switch. They could have done that in 5 minutes. He said maybe he needs to go and speak with them because they shouldn't of had his vehicle for that long. He would not recommend this business for reasons already stated.
This review was collected via phone interview by Customer Research Inc.
Daniel W. from West Georgia Auto responded on 05/17/2016

We truly appologize for having your car so long. The shop will be addressing this problem as soon as possible. I would like to offer you a free oil change to make up for this issue.


JW
Jerome W.
Georgia
Nissan Maxima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/31/2017 Category: Service
Jerome said it was a different payment agreement, but this business did a good job.
This review was collected via phone interview by Customer Research Inc.

CG
Constance G.
Georgia
Hummer H3
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/23/2016 Category: Service
Constance said the business rebuilt her transmission about 2 months ago and so far she has gone back 3 times. It keeps slipping out of drive. If they are unable to repair the transmission, she will not return. However, at this time she would not recommend them.
This review was collected via phone interview by Customer Research Inc.
Daniel W. from West Georgia Auto responded on 12/24/2016

I'm so sorry for your experience at our facility. I promise to correct your problem with your transmission. For your inconvenience please let me know if there is anything I can do to make this situation better.


TW
Tristan W.
Georgia
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/26/2016 Category: Service
Tristan said his vehicle still needed work after being serviced at this business, but he ended up trading it anyways. He noted he had to wait over a week for them to finish servicing his vehicle. Though, someone recommended him to them and he would recommend them as well.
This review was collected via phone interview by Customer Research Inc.

RG
Renee G.
Georgia
Honda Odyssey
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/30/2015 Category: Service
Renee said the vehicle started to leak and it seems like they did not tighten up some screws.
This review was collected via phone interview by Customer Research Inc.

EC
Emanuel C.
Georgia
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/18/2015 Category: Service
Emanuel said his service was nice but they did not clean the corrosion off the old battery.
This review was collected via phone interview by Customer Research Inc.

PL
Patience L.
Georgia
Mazda MPV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2015 Category: Service
Patience said the business sent her to another business to correct her alignment problems and they fixed her vehicle to her satisfaction.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/30/2015 Category: Service
Patience said the business was not the best place to go for what she needed. She said they did something to affect her alignment and they would not fix it. She had to buy new tires and get an alignment somewhere else. She said she would recommend them for transmission work but not for alignment.
This review was collected via phone interview by Customer Research Inc.
Daniel W. from West Georgia Auto responded on 07/02/2015

We are glad you let us repair your wheel bearing. I'm sorry the place we referred you to for alignment wasn't able to fix your complaint. If there is anything we can do to help fix your problem just let us know.


SF
Scott F.
Georgia
Mazda CX-7
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/03/2015 Category: Service
Scott said the business changed his oil but they did not check any of his other fluids and his battery was dead when he picked up his vehicle. They recharged his battery because they kept his headlights on.
This review was collected via phone interview by Customer Research Inc.

RM
Rick M.
Georgia
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2017 Category: Service
Rick said this business performed great transmission work. He was very pleased with them.
This review was collected via phone interview by Customer Research Inc.

PC
Phil C.
Georgia
Chevrolet Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2016 Category: Service
Phil said they called and told him his vehicle was ready, when it was not.
This review was collected via phone interview by Customer Research Inc.

BM
Britt M.
Georgia
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/26/2016 Category: Service
Britt said he is still having problems with his transmission so he will need to return for follow-up work, after the holidays. He is not concerned because he knows the employees and they provide great service.
This review was collected via phone interview by Customer Research Inc.

RS
Rick S.
Georgia
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2016 Category: Service
Rick said this business was pretty good.
This review was collected via phone interview by Customer Research Inc.

JW
Jason W.
Bowdon, GA
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2016 Category: Service
Jason said his experience was fair.
This review was collected via phone interview by Customer Research Inc.

TT
Tony T.
Georgia
Chevrolet Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/23/2015 Category: Service
Tony said this business did a good job, but he noticed his transmission was still leaking. He took it back to the business and Daniel informed him. They did a great job repairing it.
This review was collected via phone interview by Customer Research Inc.

ER
Eva R.
Roopville, GA
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2015 Category: Service
Eva said they broke a mirror on her vehicle, but they fixed it.
This review was collected via phone interview by Customer Research Inc.

MC
Melvin C.
Georgia
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2015 Category: Service
Melvin said his overall experience was good, but very expensive.
This review was collected via phone interview by Customer Research Inc.

JD
Johnathon D.
Georgia
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2015 Category: Service
Johnathon said this business provided good service but they missed the little details, like forgetting to contact him as promised during the service.
This review was collected via phone interview by Customer Research Inc.

SC
Steven C.
Georgia
Chevrolet Corvette
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2015 Category: Service
Steven said there was some damage done to his vehicle during this visit but he already spoke with the business about it. They do what they promise.
This review was collected via phone interview by Customer Research Inc.

LS
Louis S.
Georgia
Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2015 Category: Service
Louis said the first time he was charged $148.89 so this business could fix the oil leak, but it continued. The second time he was charged $223.78 because they had to order a new axle and they fixed the oil leak. The employee did not fix the leak the first time, but they are professional and very nice.
This review was collected via phone interview by Customer Research Inc.

JH
James H.
Carrollton, GA
Mitsubishi Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/22/2015 Category: Service
James said this business did not fix the problem with his vehicle. They overcharged him for a rigged job and he is not pleased with them. He would not recommend them over the reasons already mentioned.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 241 in total