Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

631 Reviews

98% Would Recommend
Latest Review about 20 hours ago

Reviews


EW
Ed W.
Darien Center, NY
Ford Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/19/2017
poor service
wont be back!!!!

KD
Kurtis D.
Darien Center, NY
Ford Club Wagon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/17/2016
DISHONEST SHOP MECHANIC MANAGER.
After being told my vehicle was completed we went to pick it up. We were Told by shop manager "Mechanic" that it needed a catalatic converter replaced and a full tune up when it was diagnosed. We pulled up to our van hanging half out of the shop bay door hood up!! The shop manager mechanic was asked by my wife if "everything's ok"?? He replied just topping off the fluids your all set. HE ALSO KNEW THAT WE WERE TAKING OUR 8 CHILDREN IN THE VAN ALL THE WAY TO VIRGINIA BEACH!!! We live About 4 miles away from the shop it barely made it home. Took it back and was assured after some heated discussion it would be fixed right. Needless to say it wasnt !!!!!! We left for our trip and the service engine light came on a few miles into the drive. ((((WHICH WASNT ON WHEN WE TOOK IT IN TO BE REPAIRED))))

"FORMER CUSTOMER" Of over TEN YEARS. AND WILL NOT RETURN!!!!!

CM
Charlie M.
Alden, NY
Ford Explorer
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/16/2016
Tire Rotation
I brought my truck in for an oil change and tire rotation. We heard a clunk when making a turn and we stopped to find all 4 tires were loose! Needless to say, I am not happy with the service received.

LD
Linda D.
Darien Center, NY
Jeep Patriot
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/06/2016
car repair
not so friendly only one thats nice is the young lady my other windshield wiper was falling off they could have pushed it back down for me before it flew off. older staff before these young people were much nicer. took better care of us. much better at being a family like friendly place. Zoladz is turning into just another place. would have recommended about 3 years ago not so sure now

JM
John M.
Elma, NY
Dodge Grand Caravan
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/18/2016 Category: Service
John said the estimate was $50 less than what they charged him, and they never kept him undated on the status of his vehicle like they told him they would. When he called for an update he was on hold for 8 minutes so he hung up, thinking he was forgotten. He waited 5 minutes then called again. It rang a few times, the line was picked up, then the line was disconnected. He does not know if that was on purpose or an accident. On his third try he was able to reach someone. He said he has used this business many times. Sometimes the service is good, sometimes not so much. He said this is his last visit because he was not happy.
This review was collected via phone interview by Customer Research Inc.
Laura D. from Zoladz Auto Center responded on 06/22/2016

John I am happy we came in under the estimated cost.  As far as the phone goes we have internet based phones and have been experiencing problems with the service.  We are working to resolve this issue.  We apologize for any inconvenience and appreciate your business.


RS
Rick S.
Alden, NY
Dodge Pickup
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/01/2015 Category: Service
Rick said he went to the business to have a tire rod put on they did not do an alignment. The vehicle pulls to one side now. He did not bring it back to the business and he took it somewhere else to be fixed.
This review was collected via phone interview by Customer Research Inc.

JW
Justin W.
Alden, NY
Saturn Ion
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/07/2018 Category: Service
Justin said the business's price was too high but overall they did a good job.
This review was collected via phone interview by Customer Research Inc.

JW
Justin W.
Alden, NY
Honda Pilot
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/08/2018 Category: Service
Justin said they forgot to do the inspection and that is why he took his vehicle there.
This review was collected via phone interview by Customer Research Inc.

GD
Gayle D.
Alden, NY
Honda Civic
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/30/2016
Alternator
My husband Robert needed his alternator replaced, Zoladz put in a smaller type then what was in there. NOW the light is constantly on despite the fact it was checked and charging. My husband went back the next day and they wanted it left over the weekend which we could not do again. WE have never had any issues with the company till now. UPSETTING, my husband was concerned that we would have an additional bill that we can not afford roght now.

LK
Larry K.
Alden, NY
Chevrolet Silverado
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/16/2015 Category: Service
Larry said there was a problem with his vehicle's sensor, but this business took his vehicle without knowing what the problem was. He had to go to them to tell them about the problem.
This review was collected via phone interview by Customer Research Inc.

JT
Jim T.
Gainesville, NY
Ford Explorer
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/31/2015
not happy
had my car for a wk and drove it home making a r or l turn the front wheels chuke and it never done that at all. so it has to go back but first have to wait until husband truck it fix.

GD
Gayle D.
Alden, NY
Honda CR-V
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/11/2015
close to home
They replaced the timing belt but now my radio does not work. I have to go back again to have that checked out!

KM
KAREN M.
Alden, NY
Ford Escape
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/29/2015
Scammed??
I was the second of three owners who were told their cars would not pass state inspection without repairs in the hour or so I waited for my car. Coincidence? Or is something not right going on?
Laura D. from Zoladz Auto Center responded on 04/29/2015

Zoladz has enjoyed servicing the people of alden for the past five decades. We have always prided ourselves on integrety and honesty. You are correct, three people did fail their NYS inspection during that period. The first was a inoperable emergency brake,  the second vehicle's brakes and rotors needed to be replaced and the last vehicle was a steering sway bar. We understand that may seem coincidental, however NYS is very strict on inspection standards. There are severe penalties and fines up to and including revoking our NYS inspectors license. The bygone days of going to the local garage and getting your car inspected with a wink are long gone. We value all our customers and appreciate their business immensly and we believe that we have enjoyed operating here for so long because we maintain our integrity and honesty.  


RM
Ron M.
Lancaster, NY
Toyota Matrix
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/10/2015 Category: Service
Ron said the service took longer than he thought it should have. The business seemed to be sorting through the changes in their personnel and management. He thinks they are trying but he can not recommend them right now. If he goes back and has another bad experience, he will definitely not be able to recommend them at all.
This review was collected via phone interview by Customer Research Inc.

MF
Mike F.
Corfu, NY
Ford Taurus
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/14/2015 Category: Service
Mike said this business let their head mechanic go, who has been working there for 20 years and has worked with him for 15 years. He would not recommend this business due to the reason mentioned.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Attica, NY
Chevrolet Silverado 1500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/07/2018
Inspection..
i was a ASE tech with Chevrolet for 4 years and myself did numerous NYS inspections and i would never leave Inspection sticker decal on the customer dashboard. When a customer spends 60,000 on a auto they for sure doesn't want the sticker glue or scrapping left on the dash. Scrap the sticker using a new scrapper blade and after removing scrap again to remove the glue. New to the area i was recommended by a friend to get service at Zoladz and i will come back for more service and please look at this as a sign to improve the little things we might miss.

CB
Craig B.
Alden, NY
Toyota Avalon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2018
Good service
Very helpful in selecting needed tires

SG
Steven G.
Alden, NY
Toyota Sienna
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2018 Category: Service
Steven said everything was fine at the business. The service was fine, and they told him everything they were doing.
This review was collected via phone interview by Customer Research Inc.

HA
Holly A.
Alden, NY
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2018 Category: Service
Holly said the service took longer than she expected.
This review was collected via phone interview by Customer Research Inc.

MA
Mike A.
Attica, NY
Chevrolet Impala
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2018 Category: Service
Mike said the service was pretty good. The work was a little expensive.
This review was collected via phone interview by Customer Research Inc.