Reviews
DH
DAVE H.
Alden, NY
Subaru Forester
Verified
Appointment made very fast
Very satisfied with service
EW
Ed W.
Darien Center, NY
Ford Pickup
Verified
poor service
wont be back!!!!
KD
Kurtis D.
Darien Center, NY
Ford Club Wagon
Verified
DISHONEST SHOP MECHANIC MANAGER.
After being told my vehicle was completed we went to pick it up. We were Told by shop manager "Mechanic" that it needed a catalatic converter replaced and a full tune up when it was diagnosed. We pulled up to our van hanging half out of the shop bay door hood up!! The shop manager mechanic was asked by my wife if "everything's ok"?? He replied just topping off the fluids your all set. HE ALSO KNEW THAT WE WERE TAKING OUR 8 CHILDREN IN THE VAN ALL THE WAY TO VIRGINIA BEACH!!! We live About 4 miles away from the shop it barely made it home. Took it back and was assured after some heated discussion it would be fixed right. Needless to say it wasnt !!!!!! We left for our trip and the service engine light came on a few miles into the drive. ((((WHICH WASNT ON WHEN WE TOOK IT IN TO BE REPAIRED))))
"FORMER CUSTOMER" Of over TEN YEARS. AND WILL NOT RETURN!!!!!
"FORMER CUSTOMER" Of over TEN YEARS. AND WILL NOT RETURN!!!!!
CM
Charlie M.
Alden, NY
Ford Explorer
Verified
Tire Rotation
I brought my truck in for an oil change and tire rotation. We heard a clunk when making a turn and we stopped to find all 4 tires were loose! Needless to say, I am not happy with the service received.
JM
John M.
Elma, NY
Dodge Grand Caravan
Verified
John said the estimate was $50 less than what they charged him, and they never kept him undated on the status of his vehicle like they told him they would. When he called for an update he was on hold for 8 minutes so he hung up, thinking he was forgotten. He waited 5 minutes then called again. It rang a few times, the line was picked up, then the line was disconnected. He does not know if that was on purpose or an accident. On his third try he was able to reach someone. He said he has used this business many times. Sometimes the service is good, sometimes not so much. He said this is his last visit because he was not happy.
This review was collected via phone interview by Customer Research Inc.
Laura D. from Zoladz Auto Center responded on 06/22/2016
John I am happy we came in under the estimated cost. As far as the phone goes we have internet based phones and have been experiencing problems with the service. We are working to resolve this issue. We apologize for any inconvenience and appreciate your business.
LD
Linda D.
Darien Center, NY
Jeep Patriot
Verified
car repair
not so friendly only one thats nice is the young lady my other windshield wiper was falling off they could have pushed it back down for me before it flew off. older staff before these young people were much nicer. took better care of us. much better at being a family like friendly place. Zoladz is turning into just another place. would have recommended about 3 years ago not so sure now
RS
Rick S.
Alden, NY
Dodge Pickup
Verified
Rick said he went to the business to have a tire rod put on they did not do an alignment. The vehicle pulls to one side now. He did not bring it back to the business and he took it somewhere else to be fixed.
This review was collected via phone interview by Customer Research Inc.
KM
KAREN M.
Alden, NY
Ford Escape
Verified
Scammed??
I was the second of three owners who were told their cars would not pass state inspection without repairs in the hour or so I waited for my car. Coincidence? Or is something not right going on?
Laura D. from Zoladz Auto Center responded on 04/29/2015
Zoladz has enjoyed servicing the people of alden for the past five decades. We have always prided ourselves on integrety and honesty. You are correct, three people did fail their NYS inspection during that period. The first was a inoperable emergency brake, the second vehicle's brakes and rotors needed to be replaced and the last vehicle was a steering sway bar. We understand that may seem coincidental, however NYS is very strict on inspection standards. There are severe penalties and fines up to and including revoking our NYS inspectors license. The bygone days of going to the local garage and getting your car inspected with a wink are long gone. We value all our customers and appreciate their business immensly and we believe that we have enjoyed operating here for so long because we maintain our integrity and honesty.
RM
Ron M.
Lancaster, NY
Toyota Matrix
Verified
Ron said the service took longer than he thought it should have. The business seemed to be sorting through the changes in their personnel and management. He thinks they are trying but he can not recommend them right now. If he goes back and has another bad experience, he will definitely not be able to recommend them at all.
This review was collected via phone interview by Customer Research Inc.
MF
Mike F.
Corfu, NY
Ford Taurus
Verified
Mike said this business let their head mechanic go, who has been working there for 20 years and has worked with him for 15 years. He would not recommend this business due to the reason mentioned.
This review was collected via phone interview by Customer Research Inc.
GI
Greg I.
Alden, NY
Verified
Greg said the business got his tires mounted on and everything went fine.
Recommended
This review was collected via phone interview by Customer Research Inc.
DW
Dennis W.
Alden, NY
Ford
Verified
Dennis said the staff did what he expected them to do, and it was done in a timely manner.
Recommended
This review was collected via phone interview by Customer Research Inc.
GW
Gary W.
Alden, NY
Hyundai Santa Fe Sport
Verified
Gary said he had quick service. He was in and out.
Recommended
This review was collected via phone interview by Customer Research Inc.
MB
Michael B.
Alden, NY
Chevrolet Impala
Verified
Michael said the staff treated him well and they explained what he will need done in the future.
Recommended
This review was collected via phone interview by Customer Research Inc.
AG
Aaron G.
Alden, NY
Subaru Impreza Sedan
Verified
Aaron said the service was quick, easy and timely.
Recommended
This review was collected via phone interview by Customer Research Inc.
DM
David M.
Elma, NY
Chevrolet Silverado 1500
Verified
David said the business was good and fine.
Recommended
This review was collected via phone interview by Customer Research Inc.
RF
Roger F.
East Aurora, NY
Verified
Roger said he would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
PT
Paul T.
Corfu, NY
Dodge Pickup
Verified
Great people
Great service and great people
Recommended
JL
Jerry L.
Depew, NY
Dodge Pickup
Verified
Jerry said everything was really good. The employees took care of everything. He had no problems with this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
JM
Jim M.
Alden, NY
Chevrolet Cruze
Verified
Jim said the staff members were very professional, they took him at a moment's notice, and took care of any issues with the vehicles he brought to them.
Recommended
This review was collected via phone interview by Customer Research Inc.