DAVE H. on 11/01/2017
Recommended
"Appointment made very fast"
Very satisfied with service
Vehicle:
Subaru Forester
Service Date:
10/31/2017
Review Created:
11/01/2017 08:35 PM
Ed W. on 03/19/2017
Recommended
"poor service"
wont be back!!!!
Vehicle:
Ford Pickup
Service Date:
03/11/2017
Review Created:
03/19/2017 11:32 AM
Kurtis D. on 09/17/2016
Recommended
"DISHONEST SHOP MECHANIC MANAGER. "
After being told my vehicle was completed we went to pick it up. We were Told by shop manager "Mechanic" that it needed a catalatic converter replaced and a full tune up when it was diagnosed. We pulled up to our van hanging half out of the shop bay door hood up!! The shop manager mechanic was asked by my wife if "everything's ok"?? He replied just topping off the fluids your all set. HE ALSO KNEW THAT WE WERE TAKING OUR 8 CHILDREN IN THE VAN ALL THE WAY TO VIRGINIA BEACH!!! We live About 4 miles away from the shop it barely made it home. Took it back and was assured after some heated discussion it would be fixed right. Needless to say it wasnt !!!!!! We left for our trip and the service engine light came on a few miles into the drive. ((((WHICH WASNT ON WHEN WE TOOK IT IN TO BE REPAIRED))))
"FORMER CUSTOMER" Of over TEN YEARS. AND WILL NOT RETURN!!!!!
"FORMER CUSTOMER" Of over TEN YEARS. AND WILL NOT RETURN!!!!!
Vehicle:
Ford Club Wagon
Service Date:
09/09/2016
Review Created:
09/17/2016 09:28 AM
Charlie M. on 09/16/2016
Recommended
"Tire Rotation"
I brought my truck in for an oil change and tire rotation. We heard a clunk when making a turn and we stopped to find all 4 tires were loose! Needless to say, I am not happy with the service received.
Vehicle:
Ford Explorer
Service Date:
09/14/2016
Review Created:
09/16/2016 02:26 PM
John M. on 06/18/2016
Recommended
John said the estimate was $50 less than what they charged him, and they never kept him undated on the status of his vehicle like they told him they would. When he called for an update he was on hold for 8 minutes so he hung up, thinking he was forgotten. He waited 5 minutes then called again. It rang a few times, the line was picked up, then the line was disconnected. He does not know if that was on purpose or an accident. On his third try he was able to reach someone. He said he has used this business many times. Sometimes the service is good, sometimes not so much. He said this is his last visit because he was not happy.
Vehicle:
Dodge Grand Caravan
Category:
Service
Service Date:
06/14/2016
Review Created:
06/18/2016
This review was collected via phone interview by Customer Research Inc.
Laura D. at Zoladz Auto Center responded on 06/22/2016
John I am happy we came in under the estimated cost. Â As far as the phone goes we have internet based phones and have been experiencing problems with the service. Â We are working to resolve this issue. Â We apologize for any inconvenience and appreciate your business.
Linda D. on 02/06/2016
Recommended
"car repair"
not so friendly only one thats nice is the young lady my other windshield wiper was falling off they could have pushed it back down for me before it flew off. older staff before these young people were much nicer. took better care of us. much better at being a family like friendly place. Zoladz is turning into just another place. would have recommended about 3 years ago not so sure now
Vehicle:
Jeep Patriot
Service Date:
01/14/2016
Review Created:
02/06/2016 09:40 AM
Rick S. on 10/01/2015
Recommended
Rick said he went to the business to have a tire rod put on they did not do an alignment. The vehicle pulls to one side now. He did not bring it back to the business and he took it somewhere else to be fixed.
Vehicle:
Dodge Pickup
Category:
Service
Service Date:
09/28/2015
Review Created:
10/01/2015
This review was collected via phone interview by Customer Research Inc.
KAREN M. on 04/29/2015
Recommended
"Scammed??"
I was the second of three owners who were told their cars would not pass state inspection without repairs in the hour or so I waited for my car. Coincidence? Or is something not right going on?
Vehicle:
Ford Escape
Service Date:
04/27/2015
Review Created:
04/29/2015 06:16 AM
Laura D. at Zoladz Auto Center responded on 04/29/2015
Zoladz has enjoyed servicing the people of alden for the past five decades. We have always prided ourselves on integrety and honesty. You are correct, three people did fail their NYS inspection during that period. The first was a inoperable emergency brake, the second vehicle's brakes and rotors needed to be replaced and the last vehicle was a steering sway bar. We understand that may seem coincidental, however NYS is very strict on inspection standards. There are severe penalties and fines up to and including revoking our NYS inspectors license. The bygone days of going to the local garage and getting your car inspected with a wink are long gone. We value all our customers and appreciate their business immensly and we believe that we have enjoyed operating here for so long because we maintain our integrity and honesty. Â
Ron M. on 03/10/2015
Recommended
Ron said the service took longer than he thought it should have. The business seemed to be sorting through the changes in their personnel and management. He thinks they are trying but he can not recommend them right now. If he goes back and has another bad experience, he will definitely not be able to recommend them at all.
Vehicle:
Toyota Matrix
Category:
Service
Service Date:
02/23/2015
Review Created:
03/10/2015
This review was collected via phone interview by Customer Research Inc.
Mike F. on 01/14/2015
Recommended
Mike said this business let their head mechanic go, who has been working there for 20 years and has worked with him for 15 years. He would not recommend this business due to the reason mentioned.
Vehicle:
Ford Taurus
Category:
Service
Service Date:
01/02/2015
Review Created:
01/14/2015
This review was collected via phone interview by Customer Research Inc.
Nancy D. on 04/20/2018
"."
Great service. Very friendly.
Vehicle:
Chevrolet Impala
Service Date:
04/11/2018
Review Created:
04/20/2018 12:54 PM
Robin H. on 04/19/2018
Robin said they were excellent . They were friendly, took care of her problem and did a little extra for her.
Vehicle:
Nissan Frontier
Category:
Service
Service Date:
04/11/2018
Review Created:
04/19/2018
This review was collected via phone interview by Customer Research Inc.
James W. on 04/16/2018
James said they always provide good service.
Vehicle:
Mercury Grand Marquis
Category:
Service
Service Date:
04/10/2018
Review Created:
04/16/2018
This review was collected via phone interview by Customer Research Inc.
Junior A. on 04/16/2018
Junior said he was very happy with his service.
Vehicle:
Ford F-150
Category:
Service
Service Date:
04/11/2018
Review Created:
04/16/2018
This review was collected via phone interview by Customer Research Inc.
Scott R. on 04/16/2018
Scott said the staff were very helpful.
Vehicle:
GMC Pickup
Category:
Service
Service Date:
04/13/2018
Review Created:
04/16/2018
This review was collected via phone interview by Customer Research Inc.
Dolores M. on 04/10/2018
Dolores said the business was very helpful and very courteous. She said she was treated right, they were very informative and she will also be a repeat customer.
Vehicle:
Chevrolet Equinox
Category:
Service
Service Date:
03/19/2018
Review Created:
04/10/2018
This review was collected via phone interview by Customer Research Inc.
Chris D. on 04/06/2018
Spoke with Kathy. She said everything was good and there were no problems.
Vehicle:
Ford Escape
Category:
Service
Service Date:
04/02/2018
Review Created:
04/06/2018
This review was collected via phone interview by Customer Research Inc.
Kristine L. on 04/06/2018
Kristine said they were fast and everything went well.
Vehicle:
Volkswagen New Beetle Coupe
Category:
Service
Service Date:
04/04/2018
Review Created:
04/06/2018
This review was collected via phone interview by Customer Research Inc.
Mark A. on 04/02/2018
Mark said the staff always do everything that's needed. They are friendly, nice, and they do good work. The service worked out well and it was fairly priced.
Vehicle:
Chevrolet Silverado 1500
Category:
Service
Service Date:
03/24/2018
Review Created:
04/02/2018
This review was collected via phone interview by Customer Research Inc.
Junior A. on 03/21/2018
Junior said the staff takes good care of his vehicle.
Vehicle:
Ford F-150
Category:
Service
Service Date:
02/20/2018
Review Created:
03/21/2018
This review was collected via phone interview by Customer Research Inc.
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