Pleasantly surprised several times!
I'm relatively new to the area, and on the recommendation of others on Facebook chose Wilmington Motor Works to investigate an electrical problem in my BMW that was draining the battery when the car wasn't running. I used their website to explain the issue and schedule an appointment. They offered to have me drop the car off at my convenience and leave it for a couple of days so they could investigate. I replied that I needed to arrange a rental car first, and was pleasantly surprised to be offered a loaner, a truly unexpected benefit! A couple of days later they contacted me explaining the issue had been traced to the radio which continued to draw various amounts of current when is was turned off, and when the car wasn't running. When I returned to pick up the car, the owner Tim (also the mechanic that worked on it) thoroughly explained what he had found and that he had pulled the fuse to prevent further draw until I decide what to do about the radio. He also provided me with a very reasonable labor amount to swap out the radio should I decide to get a replacement unit myself. The bill? Another very very reasonable, and pleasant surprise! This might be the first time I've ever left a repair facility with a smile on my face :) and it makes me happy to have a knowledgeable and fair mechanic to take my car to. A++ to you and your staff Tim. Great job all around! Thanks.