Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

873 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 7 days ago

Reviews


BS
Bill S.
Wilmington, NC
BMW 525i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2017
Great customer care!
Tim, the owner, heard my concerns loud and clear. He reached out to me personally And resolved all the issues with the car. Not all businesses are willing to accept feedback from their customers. Tim does. He runs a great business that is why I will continue to take our cars to Wilmington Motor Works

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/18/2017
I've never been this disappointed
It took all day for inspection and basic service. As a result, I didn't pick-up the car until the next morning. However, what is more disappointing is that a couple of days later, the coolant light came on. When I opened the hood and went to add antifreeze I found that the interior engine compartment had a considerable amount of leaves everywhere. (This car is garage keep.) I question whether the worked I paid for was even performed. If so, why wasn't the engine compartment vacuumed? In addition, my invoice says that all fluids were topped off. I would assume that means coolant. Having "maintenance" service performed is suppose to "prevent" issues.
Tim G. from Wilmington Motor Works responded on 06/28/2017

We are very sorry for the trouble we caused Mrs. Sharbaugh, after reaching out to her she was gracious enough to give us a second chance, at which time we were able to correct all of her concerns.  

Tim George

MK
Mary K.
North Carolina
Nissan Murano
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2017 Category: Service
Mary said business rectified her initial dissatisfaction with them. They gave her a refund for the inspection fee because they were unable to help her with that. They are honest and helpful.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/09/2017 Category: Service
Mary said they were unable to read her vehicles computer to perform an inspection but she was still charged.
This review was collected via phone interview by Customer Research Inc.
Tim G. from Wilmington Motor Works responded on 03/14/2017

Mary we are required by NC law to charge for any vehicle that fails inspection, sorry for any confusion and thank you for your patience.

Tim George


DA
David A.
Wilmington, NC
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
David said the service was good all the way around.
This review was collected via phone interview by Customer Research Inc.

JF
Jim F.
North Carolina
BMW 128i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Jim said the staff are friendly and the service was quick and the price was reasonable.
This review was collected via phone interview by Customer Research Inc.

KT
Karla T.
Leland, NC
BMW 128i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Karla said the staff were nice and provided prompt service.
This review was collected via phone interview by Customer Research Inc.

PC
Peter C.
North Carolina
BMW X5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Peter said the staff is very thorough and honest.
This review was collected via phone interview by Customer Research Inc.

TV
Terry V.
Winnabow, NC
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018
No pressure
It’s no pressure they tell you what’s wrong and they fix it no overkill no problems

Anonymous avatar
Verified Customer
Wilmington, NC
BMW X3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018
BMW X3 repair
Always a pleasure to work with Wilmington Motor Works. Great team

DB
Don B.
Holly Ridge, NC
BMW X5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Don said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2018
BMW 325 i
Very reasonable pricing, good communication, they did what they said they were going to

FA
Fred A.
North Carolina
BMW 5 Series
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018 Category: Service
Fred said he would recommend this business for service. Customer chose not to answer all questions.
This review was collected via phone interview by Customer Research Inc.

NH
Nancy H.
Wilmington, NC
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Service
I lost gas cap and WMW quoted price was 20.00 less then competitors. Prompt, reliable, and trust worthy service

JS
Joseph S.
North Carolina
BMW X5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Joseph said the staff was thorough and communicated well. They did good work and they cleaned his vehicle.
This review was collected via phone interview by Customer Research Inc.

JO
Justin O.
Wilmington, NC
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Justin said Tim provided great service.
This review was collected via phone interview by Customer Research Inc.

CJ
Chad J.
Wilmington, NC
BMW X5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Chad said the employees were able to get his vehicle in and fix the problem quickly. There was good communication and he was confident in their diagnosis.
This review was collected via phone interview by Customer Research Inc.

WB
William B.
Wilmington, NC
MINI Cooper Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
William said the staff provided efficient and effective service. The cost was appropriate for the service provided..
This review was collected via phone interview by Customer Research Inc.

EM
Eddy M.
Wrightsville Beach, NC
BMW 328is
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Eddy said he was pleased the business could work him in at the last minute. The reception lady was nice and helpful.
This review was collected via phone interview by Customer Research Inc.

SW
SCOTT W.
Wilmington, NC
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
Trusted service
These guys are awesome. Been bringing my cars here for a while and just brought my Bmw in for an oil change and brakes. Upon inspection they said hold off on the brakes they aren’t needed yet. I love the honesty of good service. 5 stars.

JL
James L.
North Carolina
BMW 5 Series
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
James said he took his vehicle to get his radio programmed and when he got it back the staff hadn't set the clock correctly. Overall he was satisfied with the experience.
This review was collected via phone interview by Customer Research Inc.

NL
Nicolas L.
North Carolina
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Nicolas said he liked the service at the business and the price was fair.
This review was collected via phone interview by Customer Research Inc.