Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

982 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 5 days ago

Reviews


BS
Bill S.
Wilmington, NC
BMW 525i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2017
Great customer care!
Tim, the owner, heard my concerns loud and clear. He reached out to me personally And resolved all the issues with the car. Not all businesses are willing to accept feedback from their customers. Tim does. He runs a great business that is why I will continue to take our cars to Wilmington Motor Works

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/18/2017
I've never been this disappointed
It took all day for inspection and basic service. As a result, I didn't pick-up the car until the next morning. However, what is more disappointing is that a couple of days later, the coolant light came on. When I opened the hood and went to add antifreeze I found that the interior engine compartment had a considerable amount of leaves everywhere. (This car is garage keep.) I question whether the worked I paid for was even performed. If so, why wasn't the engine compartment vacuumed? In addition, my invoice says that all fluids were topped off. I would assume that means coolant. Having "maintenance" service performed is suppose to "prevent" issues.
Tim G. from Wilmington Motor Works responded on 06/28/2017

We are very sorry for the trouble we caused Mrs. Sharbaugh, after reaching out to her she was gracious enough to give us a second chance, at which time we were able to correct all of her concerns.  

Tim George

MK
Mary K.
North Carolina
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2017 Category: Service
Mary said business rectified her initial dissatisfaction with them. They gave her a refund for the inspection fee because they were unable to help her with that. They are honest and helpful.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/09/2017 Category: Service
Mary said they were unable to read her vehicles computer to perform an inspection but she was still charged.
This review was collected via phone interview by Customer Research Inc.
Tim G. from Wilmington Motor Works responded on 03/14/2017

Mary we are required by NC law to charge for any vehicle that fails inspection, sorry for any confusion and thank you for your patience.

Tim George


BM
Barbara M.
Hampstead, NC
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
Great service
I'm glad WMW was recommended to me by a local family member who also has a BMW. it's hard to find a place you can trust to do what's needed and provide advice for proper maintenance. Thank you!

JR
John R.
Leland, NC
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
Safety Inspection
We scheduled our Mini Cooper for its annual Safety Inspection, and when we arrived at the scheduled time WMW was ready for us. The inspection was done in no time and we were on our way. WMW employees were friendly and efficient. We are always pleased with their work.

Verified Customer
Winnabow, NC
Mercedes-Benz GL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019
Very Accommodating and follows through with the service and diagnostic to the end!
Can't say enough about the professionalism of the their staff in dealing with my recently purchased used Mercedes Benz GL450 in working through a complete diagnostic and making the necessary repairs to the extent possible all the while working with the extended warranty service provider in getting the needed repairs covered..., also in coordinating with the dealership and getting the vehicle to their location so they could continue the effort was extremely helpful!

Verified Customer
Wilmington, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019
Excellent Service
As always, WMW did excellent work and took the time to explain what they did. They are helpful and have an expert understanding of the car's systems. I wouldn't trust my anywhere else.

BH
Becky H.
Wilmington, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019
Customer service is A+!
From making the appointment to picking up my vehicle, I give an A+. The job is completed when they say it will be and they keep you posted electronically of what has been done and what may need to be done in the future. I have a 2013 BMW 328i.
I really appreciate the personal touch. Thank you!

BV
Brenda V.
Wilmington, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Brenda said they were awesome.
This review was collected via phone interview by Customer Research Inc.

KD
Kala D.
Hampstead, NC
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019
They can fix it
The staff at Wilmington Motor Works are are fair and honest people. When they say they’ll call, they do just that. Wilmington Motor Works is our go to car place!!! Thanks Hannah and the awesome mechanics who work at WMW!

ML
Maureen L.
Hampstead, NC
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019
Customer service
Waiting room is comfortable and clean, the service is on time and the explanations of the service is understandable.

TK
Teresa K.
Wilmington, NC
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019
Excellent Service
I was greeted with a friendly can do attitude and it just got better. I drove to the Shop early since I didn’t have an appointment. 8:15 on a busy Monday. They were able to get a new battery replaced quickly and professionally.
A bolt was found loose and they also fixed that. I will bring all future automotive problems here. Highly recommend this business.

Verified Customer
Bolivia, NC
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2019
Great Work
Called for appointment and carried car over same day for them to verify issue. They took me into the bay and showed me what the problem was. Work was scheduled very quickly and was completed in a prompt manner. Very satisfied with work completed. I will definitely return for any future work needed.

KW
Keith W.
Carolina Beach, NC
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2019 Category: Service
Keith said as far as he knows everything is okay, he hasn't had the vehicle back for that long.
This review was collected via phone interview by Customer Research Inc.

JA
Jim A.
Wilmington, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019
Friendly people
Fair price and quality work.

JL
John L.
Hampstead, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
John said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

FM
Frederick M.
Riegelwood, NC
Mercedes-Benz S550
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Frederick said the business took him right in, and it got him in and out in a timely manner.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Mercedes-Benz C-Class
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/14/2019
Review
Service was thorough, but took longer than expected.

JD
Julie D.
Wilmington, NC
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019
Awesome
I love Wilmington Motor Works! Super helpful and very well priced!
Tim G. from Wilmington Motor Works responded on 01/10/2019

Thanks Julie we appreciate it.

Tim George

AJ
Amanda J.
Wrightsville Beach, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019
Thanks for taking care of my ride!
Y'all always come through for my old BMW and keep her running. I don't ever feel like I'm being overcharged or pushed for things that are absolutely necessary. Your service is also quick. I appreciate your hard work and integrity. Thanks!
Tim G. from Wilmington Motor Works responded on 01/10/2019

Thanks Amanda, we are glad to take care of you for all these years, thanks for being a great customer. 

Tim George

CL
Chris L.
Hampstead, NC
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019
This company makes me happy. They do their very best to service your vehicle around your schedule and will great pricing.
They do their very best to service your vehicle around your schedule and will great pricing.