Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

873 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 7 days ago

Reviews


DA
David A.
Wilmington, NC
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
David said the service was good all the way around.
This review was collected via phone interview by Customer Research Inc.

JF
Jim F.
North Carolina
BMW 128i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Jim said the staff are friendly and the service was quick and the price was reasonable.
This review was collected via phone interview by Customer Research Inc.

KT
Karla T.
Leland, NC
BMW 128i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Karla said the staff were nice and provided prompt service.
This review was collected via phone interview by Customer Research Inc.

PC
Peter C.
North Carolina
BMW X5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Peter said the staff is very thorough and honest.
This review was collected via phone interview by Customer Research Inc.

TV
Terry V.
Winnabow, NC
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018
No pressure
It’s no pressure they tell you what’s wrong and they fix it no overkill no problems

Anonymous avatar
Verified Customer
Wilmington, NC
BMW X3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018
BMW X3 repair
Always a pleasure to work with Wilmington Motor Works. Great team

DB
Don B.
Holly Ridge, NC
BMW X5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Don said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2018
BMW 325 i
Very reasonable pricing, good communication, they did what they said they were going to

FA
Fred A.
North Carolina
BMW 5 Series
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018 Category: Service
Fred said he would recommend this business for service. Customer chose not to answer all questions.
This review was collected via phone interview by Customer Research Inc.

NH
Nancy H.
Wilmington, NC
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Service
I lost gas cap and WMW quoted price was 20.00 less then competitors. Prompt, reliable, and trust worthy service

JS
Joseph S.
North Carolina
BMW X5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Joseph said the staff was thorough and communicated well. They did good work and they cleaned his vehicle.
This review was collected via phone interview by Customer Research Inc.

JO
Justin O.
Wilmington, NC
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Justin said Tim provided great service.
This review was collected via phone interview by Customer Research Inc.

CJ
Chad J.
Wilmington, NC
BMW X5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Chad said the employees were able to get his vehicle in and fix the problem quickly. There was good communication and he was confident in their diagnosis.
This review was collected via phone interview by Customer Research Inc.

WB
William B.
Wilmington, NC
MINI Cooper Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
William said the staff provided efficient and effective service. The cost was appropriate for the service provided..
This review was collected via phone interview by Customer Research Inc.

EM
Eddy M.
Wrightsville Beach, NC
BMW 328is
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Eddy said he was pleased the business could work him in at the last minute. The reception lady was nice and helpful.
This review was collected via phone interview by Customer Research Inc.

SW
SCOTT W.
Wilmington, NC
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
Trusted service
These guys are awesome. Been bringing my cars here for a while and just brought my Bmw in for an oil change and brakes. Upon inspection they said hold off on the brakes they aren’t needed yet. I love the honesty of good service. 5 stars.

JL
James L.
North Carolina
BMW 5 Series
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
James said he took his vehicle to get his radio programmed and when he got it back the staff hadn't set the clock correctly. Overall he was satisfied with the experience.
This review was collected via phone interview by Customer Research Inc.

NL
Nicolas L.
North Carolina
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Nicolas said he liked the service at the business and the price was fair.
This review was collected via phone interview by Customer Research Inc.

BB
Brian B.
BMW X3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2018
Vdhivle Baseline Health Report
I appreciate the baseline vehicle health report provided that included pics. I use this to plan for future repair work when needed.

JM
Joe M.
Wilmington, NC
Mercedes-Benz E350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018
Customer service
Great follow-up. Hannah is a great addition to team!