Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

895 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 8 days ago

Reviews


BS
Bill S.
Wilmington, NC
BMW 525i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2017
Great customer care!
Tim, the owner, heard my concerns loud and clear. He reached out to me personally And resolved all the issues with the car. Not all businesses are willing to accept feedback from their customers. Tim does. He runs a great business that is why I will continue to take our cars to Wilmington Motor Works

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/18/2017
I've never been this disappointed
It took all day for inspection and basic service. As a result, I didn't pick-up the car until the next morning. However, what is more disappointing is that a couple of days later, the coolant light came on. When I opened the hood and went to add antifreeze I found that the interior engine compartment had a considerable amount of leaves everywhere. (This car is garage keep.) I question whether the worked I paid for was even performed. If so, why wasn't the engine compartment vacuumed? In addition, my invoice says that all fluids were topped off. I would assume that means coolant. Having "maintenance" service performed is suppose to "prevent" issues.
Tim G. from Wilmington Motor Works responded on 06/28/2017

We are very sorry for the trouble we caused Mrs. Sharbaugh, after reaching out to her she was gracious enough to give us a second chance, at which time we were able to correct all of her concerns.  

Tim George

AB
Andrew B.
North Carolina
BMW X3
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/17/2015 Category: Service
Andrew said this business did not diagnose his vehicle properly before he purchased it when they told him they did and it cost him $600. He will never recommend this business to anyone. They are not good and they sucked money out of his wallet.
This review was collected via phone interview by Customer Research Inc.

KP
Kelly P.
Southport, NC
BMW X5
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/03/2015
Added the wrong Fluid
Was asked to do an oil change with our oil. In addition they added Peak brand windshield fluid which now I have to drain the entire system to rid it of this foreign material. We only use genuine BMW parts or BMW approved parts. Peak brand is far from that.
Tim G. from Wilmington Motor Works responded on 07/06/2015

Kelly, I apologize we did not meet your expectations.  Please let us know how we can make this right for you.

Tim George

JP
Judy P.
Rocky Point, NC
Mercedes-Benz E300
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/01/2016
Disappointed in Service!
I'm disappointed because I had my car in for an oil filter change and that didn't happen. A month later my oil light came on and my oil was 2 1/2 quarts low. I was furious because I paid for that service and someone decided to not do it and charge me anyway. I don't know if it was intentional or just over look by err. Prior to this event, I had all my trust in Wilmington Motor Works but I'm afraid you will have to earn my trust all over again.
Tim G. from Wilmington Motor Works responded on 08/19/2016

Hi Judy, Im glad we were able to speak and get back on the same page.  Will be happy to help with the Mercedes in the future!


Dan Vinson


JW
Janet W.
Wilmington, NC
BMW X5
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/14/2016 Category: Service
Spoke with Glenn. He said this business was very expensive.
This review was collected via phone interview by Customer Research Inc.

MA
Mahmoub A.
Whiteville, NC
BMW 335xi
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/30/2015 Category: Service
Mahmoub said this business was not able to fixed his vehicle for the first time. He took his vehicle there and the problem came back so he took it back and the employees at this business said it was something else.
This review was collected via phone interview by Customer Research Inc.

WJ
Wayne J.
Wilmington, NC
BMW 750Li
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/05/2015
its Okay.I didnt get what I want..You get what you pay for.
To high

MT
Michael T.
Wilmington, NC
BMW 6 Series
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/19/2017
A little disappointed
I usually get top service when I get service at Wilmington Motor Works but this visit was very disappointing because my fluids were not topped off as indicated on my bill...I have recommended this business to friends in the past but now I am not sure...

SS
Steve S.
Wilmington, NC
BMW X5
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/18/2017 Category: Service
Steve said their price was too high.
This review was collected via phone interview by Customer Research Inc.

SJ
Sam J.
Wilmington, NC
BMW 528i
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/23/2017 Category: Service
Sam said everyone was very nice and the mechanic is phenomenal at the business. They were having a problem with another customer and he went outside because it made him uncomfortable.
This review was collected via phone interview by Customer Research Inc.

MK
Mary K.
North Carolina
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2017 Category: Service
Mary said business rectified her initial dissatisfaction with them. They gave her a refund for the inspection fee because they were unable to help her with that. They are honest and helpful.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/09/2017 Category: Service
Mary said they were unable to read her vehicles computer to perform an inspection but she was still charged.
This review was collected via phone interview by Customer Research Inc.
Tim G. from Wilmington Motor Works responded on 03/14/2017

Mary we are required by NC law to charge for any vehicle that fails inspection, sorry for any confusion and thank you for your patience.

Tim George


MA
Mark A.
Wilmington, NC
BMW X5
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/03/2017 Category: Service
Mark said the service took a long time and they are aware of his concern.
This review was collected via phone interview by Customer Research Inc.

TC
Tim C.
Wilmington, NC
BMW X5
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/09/2016
Mechanical Work Great - Service Settings Reset could use a little more attention...
Had Brake Fluid flush which was very fine, fast and car seemed fine. This is 7 July 2016. Day after I picked up car, just looking through iDrive Service reports, Next Brake fluid flush date is now Feb-2017. Huh? BMW recommends change every 2 years not 6M. Looking a little closer I notice the clock has been set to 07-Feb-2015. Hmmm, not sure how that happens but clearly the tech just reset the light w/o paying attention to the current date.
FIxed myself, as it's faster than returning to shop...first time I've had something like this happen with them. Generally find them top-notch.

CS
CARL S.
Wilmington, NC
Mercedes-Benz S430
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/04/2015
professional staff, nice establishment. // Charge for finding issues. Most shops evaluate vehicles, list issues, then charge to repair. They do not offset repair cost with inspection cost like other shops.
Good shop and people. I ask office assistant to check ac blower on s430 and cigarette lighter fuse on my 650i and he wanted to charge me for looking at it. 1 hour ($95) each car. When I asked did it come off the repair cost, he stated no. Looking for new shop!

FA
Fred A.
North Carolina
BMW 5 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018 Category: Service
Fred said he would recommend this business for service. Customer chose not to answer all questions.
This review was collected via phone interview by Customer Research Inc.

JL
James L.
North Carolina
BMW 5 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
James said he took his vehicle to get his radio programmed and when he got it back the staff hadn't set the clock correctly. Overall he was satisfied with the experience.
This review was collected via phone interview by Customer Research Inc.

KN
KIM N.
Rose Hill, NC
BMW 5 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/30/2018
Great Job
The Staff and Crew does a great job. Would recommend Wilmington Motor Work to anyone.

SD
Stephen D.
Wilmington, NC
BMW 3 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/25/2018
Timely service
My car was diagnosed right away with fix recommendation. Little co at My but it was convincing. Hope my little Bummer found good hands in Wilmington at last. Hope I don't have to visit this place too often but service was pleasant

VT
Vincent T.
Wilmington, NC
BMW X5
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/23/2017
First Time Customer
This was my first time using their services after a recommendation from a friend. I dropped off at night after closing hours and found the facility to be pretty dark outside. A light in the parking lot would be helpful. I was coming to this facility as my current repair person was inconvenient for me. I was impressed with them telling me a procedure the other repairman had suggested was not necessary, saving me several hundred dollars. They completed the work on time and for a reasonable amount. Very pleasant people and I will definitely return.

DJ
Donovan J.
Wilmington, NC
Mercedes-Benz E350
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/11/2017
The staff are very professional
I took my Mercedes there for Alternator and other issues and they were resolved in two days. Staff gave constant updates on progress which was helpful in planning my day.