Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

1090 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 1 day ago

Reviews


KB
Kenzie B.
North Carolina
BMW 3 Series
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/19/2019 Category: Service
Kenzie said the staff was rude and unkind.
This review was collected via phone interview by Customer Research Inc.

JR
john r.
Wilmington, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/05/2018
not happy any more
did not test drive my car after work on it . I went to pick it up after hours becouse she said my car was good to go, well nope not good and I never got a call back to tell me what is wrong . she said she would ask the guy and call me back . I don't want a bunch of emails and text . call and tell me in words whats going on . from the first day I went thear I said pleas call me and don't email me . wish I went some wear else , no love from this very unhappy mini owner .
Tim G. from Wilmington Motor Works responded on 12/06/2018

One star review deserved, customer dropped off the vehicle and added a complaint about a vibration that we neglected to put on the repair order and it never was addressed. We are sorry for our mistake and will take steps to ensure this doesn't happen again.  

Tim George

MD
Melissa D.
Wilmington, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2018
BMW 328i repairs
Friendly, polite, helpful, professional. I have definitely found the place for service and repair of my car!

MT
Michael T.
Wilmington, NC
BMW 6 Series
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/19/2017
A little disappointed
I usually get top service when I get service at Wilmington Motor Works but this visit was very disappointing because my fluids were not topped off as indicated on my bill...I have recommended this business to friends in the past but now I am not sure...

BS
Bill S.
Wilmington, NC
BMW 525i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2017
Great customer care!
Tim, the owner, heard my concerns loud and clear. He reached out to me personally And resolved all the issues with the car. Not all businesses are willing to accept feedback from their customers. Tim does. He runs a great business that is why I will continue to take our cars to Wilmington Motor Works

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/18/2017
I've never been this disappointed
It took all day for inspection and basic service. As a result, I didn't pick-up the car until the next morning. However, what is more disappointing is that a couple of days later, the coolant light came on. When I opened the hood and went to add antifreeze I found that the interior engine compartment had a considerable amount of leaves everywhere. (This car is garage keep.) I question whether the worked I paid for was even performed. If so, why wasn't the engine compartment vacuumed? In addition, my invoice says that all fluids were topped off. I would assume that means coolant. Having "maintenance" service performed is suppose to "prevent" issues.
Tim G. from Wilmington Motor Works responded on 06/28/2017

We are very sorry for the trouble we caused Mrs. Sharbaugh, after reaching out to her she was gracious enough to give us a second chance, at which time we were able to correct all of her concerns.  

Tim George

MK
Mary K.
North Carolina
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2017 Category: Service
Mary said business rectified her initial dissatisfaction with them. They gave her a refund for the inspection fee because they were unable to help her with that. They are honest and helpful.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/09/2017 Category: Service
Mary said they were unable to read her vehicles computer to perform an inspection but she was still charged.
This review was collected via phone interview by Customer Research Inc.
Tim G. from Wilmington Motor Works responded on 03/14/2017

Mary we are required by NC law to charge for any vehicle that fails inspection, sorry for any confusion and thank you for your patience.

Tim George


JP
Judy P.
Rocky Point, NC
Mercedes-Benz E300
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/01/2016
Disappointed in Service!
I'm disappointed because I had my car in for an oil filter change and that didn't happen. A month later my oil light came on and my oil was 2 1/2 quarts low. I was furious because I paid for that service and someone decided to not do it and charge me anyway. I don't know if it was intentional or just over look by err. Prior to this event, I had all my trust in Wilmington Motor Works but I'm afraid you will have to earn my trust all over again.
Tim G. from Wilmington Motor Works responded on 08/19/2016

Hi Judy, Im glad we were able to speak and get back on the same page.  Will be happy to help with the Mercedes in the future!


Dan Vinson


EW
Ella W.
Mercedes-Benz C320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2016
The staff is GREAT
They are really caring

JW
Janet W.
Wilmington, NC
BMW X5
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/14/2016 Category: Service
Spoke with Glenn. He said this business was very expensive.
This review was collected via phone interview by Customer Research Inc.

MA
Mahmoub A.
Whiteville, NC
BMW 335xi
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/30/2015 Category: Service
Mahmoub said this business was not able to fixed his vehicle for the first time. He took his vehicle there and the problem came back so he took it back and the employees at this business said it was something else.
This review was collected via phone interview by Customer Research Inc.

CS
CARL S.
Wilmington, NC
Mercedes-Benz S430
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/04/2015
professional staff, nice establishment. // Charge for finding issues. Most shops evaluate vehicles, list issues, then charge to repair. They do not offset repair cost with inspection cost like other shops.
Good shop and people. I ask office assistant to check ac blower on s430 and cigarette lighter fuse on my 650i and he wanted to charge me for looking at it. 1 hour ($95) each car. When I asked did it come off the repair cost, he stated no. Looking for new shop!

AB
Andrew B.
North Carolina
BMW X3
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/17/2015 Category: Service
Andrew said this business did not diagnose his vehicle properly before he purchased it when they told him they did and it cost him $600. He will never recommend this business to anyone. They are not good and they sucked money out of his wallet.
This review was collected via phone interview by Customer Research Inc.

IS
Ida S.
Wilmington, NC
BMW 525i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2015
Customer service
A very rewarding experience

KP
Kelly P.
Southport, NC
BMW X5
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/03/2015
Added the wrong Fluid
Was asked to do an oil change with our oil. In addition they added Peak brand windshield fluid which now I have to drain the entire system to rid it of this foreign material. We only use genuine BMW parts or BMW approved parts. Peak brand is far from that.
Tim G. from Wilmington Motor Works responded on 07/06/2015

Kelly, I apologize we did not meet your expectations.  Please let us know how we can make this right for you.

Tim George

SO
Sarah O.
Wilmington, NC
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019
Excelente
Excelente customer service and they make you feel comfortable and confident . I personally don’t have a extend knowledge about auto motors and I feel Very confident with them

DB
David B.
Hampstead, NC
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019
Once again exceeding expectations
Was happy again with work performed. Able to keep my car on the road for me.

SC
Sandy C.
Wilmington, NC
BMW 128i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019
The best service business I’ve ever dealt with
I so hated dealing with the local BMW dealership that I was considering giving up my convertible 128i. Fortunately, I found these guys. They are knowledgeable, honest, fair, and incredibly accommodating - it’s the auto service you’ve always wished for but couldn’t find. The folks at WMW know how to run a business and run it well.

Verified Customer
Wilmington, NC
Mercedes-Benz S550
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019
New to town and referred here
We are new to town and was referred here for service for our 2010 550S. From the moment I contacted them and spoke with Chris they have been honest , accommodating and through in the service thru this whole process. I am so glad we found them.

DM
Doug M.
Wilmington, NC
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019
Best, as always
Friendly, accurate, on time, and courtesy confirmations

SL
Susan L.
Wilmington, NC
Mercedes-Benz GLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019
Wonderful customer care and service!
I was recommended to Wilmington Motor Works when I purchased my Mercedes. Everyone is so friendly and helpful. I am extremely pleased with the service I have received and they have been so accommodating. I trust this service company and will continue to use them.