Wilmington Motor Works


Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

802 Reviews

ReScore Reviews™ (2)

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Original
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99% Would Recommend
Latest Review 6 days ago
Michael T. on 09/19/2017
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"A little disappointed"
I usually get top service when I get service at Wilmington Motor Works but this visit was very disappointing because my fluids were not topped off as indicated on my bill...I have recommended this business to friends in the past but now I am not sure...
Vehicle: BMW 6 Series
Service Date: 09/06/2017
Review Created: 09/19/2017 04:49 AM
Bill S. ReScore Review on 07/13/2017
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Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
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"Great customer care!"
Tim, the owner, heard my concerns loud and clear. He reached out to me personally And resolved all the issues with the car. Not all businesses are willing to accept feedback from their customers. Tim does. He runs a great business that is why I will continue to take our cars to Wilmington Motor Works
Vehicle: BMW 525i
Service Date: 06/13/2017
Review Created: 06/18/2017 11:59 AM

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Overall Rating 1/5rating 1rating 1rating 1rating 1
"I've never been this disappointed"
It took all day for inspection and basic service. As a result, I didn't pick-up the car until the next morning. However, what is more disappointing is that a couple of days later, the coolant light came on. When I opened the hood and went to add antifreeze I found that the interior engine compartment had a considerable amount of leaves everywhere. (This car is garage keep.) I question whether the worked I paid for was even performed. If so, why wasn't the engine compartment vacuumed? In addition, my invoice says that all fluids were topped off. I would assume that means coolant. Having "maintenance" service performed is suppose to "prevent" issues.
Vehicle: BMW 525i
Service Date: 06/13/2017
Review Created: 06/18/2017 11:59 AM
Tim G. at Wilmington Motor Works responded on 06/28/2017

We are very sorry for the trouble we caused Mrs. Sharbaugh, after reaching out to her she was gracious enough to give us a second chance, at which time we were able to correct all of her concerns.  

Tim George
Mary K. ReScore Review on 03/17/2017
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Original
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Recommended? Yes
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Mary said business rectified her initial dissatisfaction with them. They gave her a refund for the inspection fee because they were unable to help her with that. They are honest and helpful.
Vehicle: Nissan Murano
Category: Service
Service Date: 03/08/2017
Review Created: 03/09/2017
This review was collected via phone interview by Customer Research Inc.

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Mary said they were unable to read her vehicles computer to perform an inspection but she was still charged.
Vehicle: Nissan Murano
Category: Service
Service Date: 03/08/2017
Review Created: 03/09/2017
This review was collected via phone interview by Customer Research Inc.
Tim G. at Wilmington Motor Works responded on 03/14/2017

Mary we are required by NC law to charge for any vehicle that fails inspection, sorry for any confusion and thank you for your patience.

Tim George

Judy P. on 08/01/2016
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"Disappointed in Service!"
I'm disappointed because I had my car in for an oil filter change and that didn't happen. A month later my oil light came on and my oil was 2 1/2 quarts low. I was furious because I paid for that service and someone decided to not do it and charge me anyway. I don't know if it was intentional or just over look by err. Prior to this event, I had all my trust in Wilmington Motor Works but I'm afraid you will have to earn my trust all over again.
Vehicle: Mercedes-Benz E300
Service Date: 06/27/2016
Review Created: 08/01/2016 10:48 AM
Tim G. at Wilmington Motor Works responded on 08/19/2016

Hi Judy, Im glad we were able to speak and get back on the same page.  Will be happy to help with the Mercedes in the future!


Dan Vinson

Ella W. on 06/29/2016
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"The staff is GREAT"
They are really caring
Vehicle: Mercedes-Benz C320
Service Date: 06/28/2016
Review Created: 06/29/2016 05:49 AM
Janet W. on 04/14/2016
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Spoke with Glenn. He said this business was very expensive.
Vehicle: BMW X5
Category: Service
Service Date: 04/07/2016
Review Created: 04/14/2016
This review was collected via phone interview by Customer Research Inc.
Mahmoub A. on 11/30/2015
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Mahmoub said this business was not able to fixed his vehicle for the first time. He took his vehicle there and the problem came back so he took it back and the employees at this business said it was something else.
Vehicle: BMW 335xi
Category: Service
Service Date: 11/10/2015
Review Created: 11/30/2015
This review was collected via phone interview by Customer Research Inc.
CARL S. on 09/04/2015
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"professional staff, nice establishment. // Charge for finding issues. Most shops evaluate vehicles, list issues, then charge to repair. They do not offset repair cost with inspection cost like other shops."
Good shop and people. I ask office assistant to check ac blower on s430 and cigarette lighter fuse on my 650i and he wanted to charge me for looking at it. 1 hour ($95) each car. When I asked did it come off the repair cost, he stated no. Looking for new shop!
Vehicle: Mercedes-Benz S430
Service Date: 09/03/2015
Review Created: 09/04/2015 06:09 AM
Andrew B. on 08/17/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Andrew said this business did not diagnose his vehicle properly before he purchased it when they told him they did and it cost him $600. He will never recommend this business to anyone. They are not good and they sucked money out of his wallet.
Vehicle: BMW X3
Category: Service
Service Date: 07/28/2015
Review Created: 08/17/2015
This review was collected via phone interview by Customer Research Inc.
Ida S. on 07/28/2015
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"Customer service"
A very rewarding experience
Vehicle: BMW 525i
Service Date: 07/27/2015
Review Created: 07/28/2015 07:21 AM
Kelly P. on 07/03/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Added the wrong Fluid"
Was asked to do an oil change with our oil. In addition they added Peak brand windshield fluid which now I have to drain the entire system to rid it of this foreign material. We only use genuine BMW parts or BMW approved parts. Peak brand is far from that.
Vehicle: BMW X5
Service Date: 07/02/2015
Review Created: 07/03/2015 05:35 AM
Tim G. at Wilmington Motor Works responded on 07/06/2015

Kelly, I apologize we did not meet your expectations.  Please let us know how we can make this right for you.

Tim George
Rob S. on 01/12/2018
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"Honest work "
Honest and affordable work
Vehicle: MINI Cooper Hardtop
Service Date: 01/12/2018
Review Created: 01/12/2018 07:56 PM
Terry V. on 01/09/2018
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"The Friendly and Fast Service "
The gas and friendly service at a reasonable price
Vehicle: BMW 3 Series
Service Date: 01/08/2018
Review Created: 01/09/2018 05:38 AM
Jason S. on 01/06/2018
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"Trustworthy and fair. "
Only place in Wilmington you should take your bimmer.
Vehicle: BMW M3
Service Date: 01/05/2018
Review Created: 01/06/2018 09:16 AM
William B. on 01/05/2018
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"Exemptional Care"
Coming from having our BMW serviced faithfully at a local dealership to meeting Tim & his team at Wilmington Motor Works we found them to be Professional, Fair & Honest. A much better choice than any dealership!!
Vehicle: BMW 3 Series
Service Date: 12/19/2017
Review Created: 01/05/2018 05:08 AM
Jake F. on 01/03/2018
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"Customer Service "
My 09 BMW 335i twin turbo has close to 100,000 miles and was burning a little oil so they recommended 20w-50, which I guess will help to burn less oil.
Vehicle: BMW 3 Series
Service Date: 01/03/2018
Review Created: 01/03/2018 08:15 PM
DEBORAH O. on 12/30/2017
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"Awesome service! The BEST auto maintenance shop in Wilmington!"
Awesome service! The BEST auto maintenance shop in Wilmington!
Vehicle: BMW X3
Service Date: 12/29/2017
Review Created: 12/30/2017 05:25 AM
Terry D. on 12/27/2017
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Terry said he would recommend this business for service.
Vehicle: BMW 5 Series
Category: Service
Service Date: 12/19/2017
Review Created: 12/27/2017
This review was collected via phone interview by Customer Research Inc.
Vincent T. on 12/23/2017
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"First Time Customer"
This was my first time using their services after a recommendation from a friend. I dropped off at night after closing hours and found the facility to be pretty dark outside. A light in the parking lot would be helpful. I was coming to this facility as my current repair person was inconvenient for me. I was impressed with them telling me a procedure the other repairman had suggested was not necessary, saving me several hundred dollars. They completed the work on time and for a reasonable amount. Very pleasant people and I will definitely return.
Vehicle: BMW X5
Service Date: 12/22/2017
Review Created: 12/23/2017 08:02 AM
Mark A. on 12/23/2017
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Spoke with Mark's wife. She said she has been taking her vehicle to Tim for over 15 years. She has never had any problems with the service he provides.
Vehicle: Honda CR-V
Category: Service
Service Date: 12/21/2017
Review Created: 12/23/2017
This review was collected via phone interview by Customer Research Inc.
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