Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

1090 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 1 day ago

Reviews


SO
Sarah O.
Wilmington, NC
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019
Excelente
Excelente customer service and they make you feel comfortable and confident . I personally don’t have a extend knowledge about auto motors and I feel Very confident with them

DB
David B.
Hampstead, NC
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019
Once again exceeding expectations
Was happy again with work performed. Able to keep my car on the road for me.

SC
Sandy C.
Wilmington, NC
BMW 128i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019
The best service business I’ve ever dealt with
I so hated dealing with the local BMW dealership that I was considering giving up my convertible 128i. Fortunately, I found these guys. They are knowledgeable, honest, fair, and incredibly accommodating - it’s the auto service you’ve always wished for but couldn’t find. The folks at WMW know how to run a business and run it well.

Verified Customer
Wilmington, NC
Mercedes-Benz S550
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019
New to town and referred here
We are new to town and was referred here for service for our 2010 550S. From the moment I contacted them and spoke with Chris they have been honest , accommodating and through in the service thru this whole process. I am so glad we found them.

DM
Doug M.
Wilmington, NC
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019
Best, as always
Friendly, accurate, on time, and courtesy confirmations

SL
Susan L.
Wilmington, NC
Mercedes-Benz GLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019
Wonderful customer care and service!
I was recommended to Wilmington Motor Works when I purchased my Mercedes. Everyone is so friendly and helpful. I am extremely pleased with the service I have received and they have been so accommodating. I trust this service company and will continue to use them.

BP
Brenda P.
Wilmington, NC
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019
Customer service is fantastic!!!
I will never take my mini anywhere else!!! Tim and his staff know what they are doing. I can't say enough good things about them, thank you all !!

BC
Bill C.
Leland, NC
BMW Z4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019
Fair, honest and good work.
Honest assessment of work to be done and fair and reasonable cost. Very thorough!

BH
Bruce H.
Wilmington, NC
Mercedes-Benz GLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019
Friendly, fair and knowledgeable
Who could ask for more. Always a pleasure to deal with.

JF
Jake F.
Wilmington, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019
SERVICE
Very satisfied with service performed, and the friendly staff. I think for continuing customers, service coupons would be a great idea!

BB
Barbara B.
Wilmington, NC
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019
Technician
Excellent customer service

DH
David H.
Wilmington, NC
BMW Z4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2019
AS always excellent service
They have taken care of all my needs for my 2003 Z4 for the last 5 years. I have always been 100 percent satisfied. I cannot imagine going any where else.

DB
Doug B.
Bolivia, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019
Hannah was very helpful
Air conditioning did not work and it is hot. You fixed it in one hour. Thank you

Verified Customer
Hampstead, NC
BMW Z3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019
Friendly Staff and Prompt
The receptionist and service manager were very friendly and eager to help get my wife's Z3 repaired. I appreciate the good service and how quickly the mechanic was able to do the repair. This was my first visit and am sure I will return when I need to. I would highly recommend the business.

JL
Jeff L.
Wilmington, NC
Mercedes-Benz GLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019
Great Service as always!!
Only place to go.

SW
Steve W.
Wilmington, NC
BMW 128i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019
All Around Great Experience.
Easy to make an appointment. Fast service. Courteous and Professional.

JR
Joseph R.
Leland, NC
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2019
Professional Tech's did a great job.
Professional Tech's did a great job. No extra sale work.

JG
JW G.
Leland, NC
Mercedes-Benz GLK-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2019
First Time
I was pleased with the appointment process as well as the diagnostics on my Mercedes. Wait time was communicated to me accurately. Staff was friendly and knowledgeable. I will use them again. The drive from Leland was not as issue.

BB
Ben B.
Rocky Point, NC
BMW 325i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Ben said the service provided by this business was fantastic.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Bolivia, NC
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019
Unscheduled repair
Did not have a repair appointment scheduled. Carried car to their shop asked them to get to it whenever they could work it in. I’m sure the repair work took at least a half day work or better. Dropped off on Tues was ready Thurs afternoon. Good Honest Work.