Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

967 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 11 days ago

Reviews


JD
Julie D.
Wilmington, NC
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019
Awesome
I love Wilmington Motor Works! Super helpful and very well priced!
Tim G. from Wilmington Motor Works responded on 01/10/2019

Thanks Julie we appreciate it.

Tim George

AJ
Amanda J.
Wrightsville Beach, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019
Thanks for taking care of my ride!
Y'all always come through for my old BMW and keep her running. I don't ever feel like I'm being overcharged or pushed for things that are absolutely necessary. Your service is also quick. I appreciate your hard work and integrity. Thanks!
Tim G. from Wilmington Motor Works responded on 01/10/2019

Thanks Amanda, we are glad to take care of you for all these years, thanks for being a great customer. 

Tim George

CL
Chris L.
Hampstead, NC
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019
This company makes me happy. They do their very best to service your vehicle around your schedule and will great pricing.
They do their very best to service your vehicle around your schedule and will great pricing.

HS
Hannah S.
Hampstead, NC
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Hannah said they did a good job.
This review was collected via phone interview by Customer Research Inc.

BP
Britt P.
Leland, NC
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2018
Prompt & curtious service
My daughters 2009 Mini started acting up over the holidays. I sent an email stating I would like to drop off the car on Sunday for service on Monday. They responded on their day off and got me booked for service. They called almost first thing Monday morning with a quote for repairs. Repairs were made and the car was ready for pickup the same day. The car runs great now and we are pleased.

Verified Customer
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018
Excellent Customer Service
Hannah is very professional and went the extra mile to get our car done on time.

KV
Keryn V.
Leland, NC
Mercedes-Benz GL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018
The Best
WMW’s is the best at delivering prime time customer service and their work on my vehicles is always outstanding and second to none! I wouldn’t take my vehicle anywhere else.

SM
Steven M.
Wilmington, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018
another super job by the WMW team
Thanks for the fast service in replacing the rear window on my 2001 BMW 300i.

GS
Geoffrey S.
Leland, NC
BMW 4 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018
Good service at fair price
Done when promised, carefully explained

AS
Aron S.
Sneads Ferry, NC
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018
Always a pleasure
As always, I leave here feeling confident my vehicles were repaired/serviced correctly and efficiently. Professional and personable staff, expert service, and very accomodating to customers. Thanks again everyone!

CC
Catherine C.
Wilmington, NC
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Catherine said the staff was helpful.
This review was collected via phone interview by Customer Research Inc.

BP
Beth P.
Wilmington, NC
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018
Great service!
WMW continues to provide both great customer service as well as professional and knowledgeable technical services. I will not take my Mini anywhere else.

PB
Patrica B.
Holly Ridge, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
What makes WMW so great:
What makes WMW so great is a combination of two things - excellent service by mechanics that I trust and now with Hannah at the front desk - excellent customer service. Hannah is a wonderful addition to the team!

CM
Cindy M.
Wilmington, NC
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
All-Star Team
Professionalism and knowledge of the young lady at the front desk.
Great work by service team.

EB
Emmanuel B.
Wilmington, NC
BMW 750i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
The best
Great crew knowledgeable about your car
Reasonable pricing

PT
Pat T.
North Carolina
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Spoke with Thomas. He said he has dealt with the business before and is always satisfied. Their prices are better than the Mercedes dealerships price with the same service.
This review was collected via phone interview by Customer Research Inc.

MF
Martha F.
Wilmington, NC
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Martha said the employees provided thorough service. They provided fair work. She trusts the service they provided.
This review was collected via phone interview by Customer Research Inc.

CN
Carl N.
Hampstead, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
Battery replacement
Would definitely use again for services.

Verified Customer
Wilmington, NC
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
Easy
I appreciate the ability to make appts. online and then receive updates via text. Car was done ahead of expectations and staff if very courteous. Used over night drop off. Whole experience was easy!

RL
Ray L.
Wilmington, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
outstanding service
Always fast efficient and the highest quality