Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

917 Reviews

100% Would Recommend
Latest Review 18 days ago

Reviews


TE
TERRY E.
Olathe, KS
Ford Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/22/2016
Great guys but charged me $140 to tell me exactly what I told them was wrong.
Great guys but charged me $140 to tell me exactly what I told them was wrong. I wanted pricing on what I knew was wrong with my truck and when I took it in they wanted to do "diagnostic" checks. Well those "dianostic" checks told them exactly what I told them was wrong then proceeded to charge me $140.00 for the checks. I was done and never ask for the price to fix those problems just took truck else where to be fix.
Alan H. from Joco Auto Repair responded on 11/22/2016

Terry, I tried to call but you have chosen not to return my call. I am sorry you did not understand our diagnostic check. I am sure you must not have understood because it was not what you told us was wrong. Actually it was something entirely different. You thought your oxygen sensors needed to be replaced. We found a rusted hole in your brake booster causing a massive vacuum leak that in turn caused a lean code for the oxygen sensors to be set. I assure you you would have been much more upset had we followed your diagnosis and after spending hundreds, if not thousands, it did not fix the problem, which it would not have. We did confirm your diagnosis of broken exhaust manifold bolts and leaking manifold gaskets. If you would like to talk further I am always available.


RH
RICHARD H.
Shawnee, KS
Toyota Avalon
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/02/2018
Customer waiting area smelled like smoke
The work was great as always. However, for the first time ever the the reception area smelled like smoke.
Alan H. from Joco Auto Repair responded on 04/02/2018

Richard, 

Thanks so much for your business. I think you may have smelled some incense that I was trying to use to cover up a bad fuel smell this afternoon from a car in the garage. Smoking is not allowed in the office. I do apologize if it made your visit uncomfortable.


JH
Jim H.
Kansas City, KS
Chevrolet S10 Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/14/2017 Category: Service
Jim said the business was fine, but they were expensive.
This review was collected via phone interview by Customer Research Inc.

DC
DEBBI C.
Lenexa, KS
Chevrolet Chevy Express
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/10/2016
Better communication
Your service to my van is good as always, its why i return time after time. Everyone is very nice and accomadating. Last time i was told i needed a filter o2? I was told it would be about 200.00. I told them then if it holds out i will replace it when i come back for the next oil change. There was some confusion about co2 or the o2 filter needed replaced when we were all on the same page. I was told the test would be 104.00 and i said fine. That was done and i guess both o2's had to be changed but price wasnt discussed. I was surprised at the 600.00 bill. Yes it needed done but a heads up would have been appreciated. I will still come back but better conversation on prices need to take place. Thank you
Alan H. from Joco Auto Repair responded on 09/12/2016

I am sorry to hear your review Debbie. Obviously the communication was an issue here. I called and left a message. Please give me a call when you have a few minutes to talk about it.


TO
Timothy And Sandy O.
Shawnee, KS
Honda Accord
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/21/2016 Category: Service
Sandy said the service was provided to her sons vehicle and feel like he was talked into a very expensive maintenance. The vehicle has not really been causing any problems, it was just a timing belt and it was time for it to be redone. He is a young man with first vehicle repairs ever and it cost him $2300 when he was done. She said maybe if it was an experiencing person with vehicles, they would have not done that.
This review was collected via phone interview by Customer Research Inc.
Alan H. from Joco Auto Repair responded on 06/23/2016

Sandy, I am very sorry that you feel this way. Our recommendation along with the industry standard for this timing belt replacement is every 105,000 miles. At nearly 140,000 miles on the car it was past due by over 30,000 miles. The timing belt replacement is expensive, but the damage that can be done when a timing belt breaks is far more expensive and sometimes can even be so expensive that the car is not worth fixing. With proper maintenance this Honda should run several hundred thousand miles more which will save much more money in the long run. The car would not start so the starter had to be replaced, the spark plugs were overdue for replacement so a tune up was done, a broken motor mount was replaced, the coolant serviced, and an oil and oil filter service performed. These are all very typical repairs for the age and mileage on this Honda. Our service writer provided estimates for each item individually as well as all together with tax total. That is our policy. When I interviewed our service writer he said he would of recommended these services to every customer alike, even one of his own family members. I did catch a mistake in reviewing the invoice that there was an honest error on the labor charge as the charge was for a 4 cylinder engine and your Honda is a V6 which should have been less. I have offered a full credit or refund for that error along with our sincere apology. I pride this business and our employees on providing honest service and recommendations to all of our customers, no matter age, race, or gender. If I ever found proof that this was happening that person would be terminated immediately. Obviously we must have not done a good enough job communicating all of this to your son and for that I am deeply sorry. If you would like to have any further discussions please contact me any time. You and all of your family are very important to me. I thank you for your honest review and comments so that this came to my attention and we are able to address it.

Sincerely,

Alan


BK
BRUCE K.
Lenexa, KS
Toyota RAV4
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/05/2016
The friend-est place
Need to work on details
Alan H. from Joco Auto Repair responded on 04/05/2016

Ernie informed me of the problems yesterday. You are absolutely correct on the detail. I apologize for the inconvenience and assure you this will make a fantastic topic for our shop discussion. Thanks for bringing it to my attention and as always I appreciate you!


DJ
Dan J.
Olathe, KS
Ford Mustang
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/15/2016 Category: Service
Dan said he was happy with the service but not happy with the price.
This review was collected via phone interview by Customer Research Inc.
Alan H. from Joco Auto Repair responded on 03/31/2016

Thanks Dan for your review! I understand that alignments on a 50 year old vehicle can be expensive. We did discuss the price prior to doing it and we only charged for half of the time we spent on it. We are glad it was able to come together! 


CS
Camilla S.
Shawnee, KS
Pontiac Sunfire
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/18/2015 Category: Service
Camilla said this business was a bit too expensive but overall it was a good experience.
This review was collected via phone interview by Customer Research Inc.
Alan H. from Joco Auto Repair responded on 02/24/2015
Thank you for your review. We appreciate you and your opinion!!!!!

RM
Remata M.
Shawnee, KS
Chevrolet Equinox
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2019 Category: Service
Remata said she had to take her vehicles back several times but everything is fine now.
This review was collected via phone interview by Customer Research Inc.

RH
Ryan H.
Lenexa, KS
Ford Crown Victoria
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2019 Category: Service
Ryan said this business did a good job. He was in and out quickly. He wished they would have had a shuttle service available. They advertised a shuttle service when he set his appointment up online over the weekend. He didn't know the shuttle service was not available until he showed up for his appointment.
This review was collected via phone interview by Customer Research Inc.
Alan H. from Joco Auto Repair responded on 04/08/2019

Ryan, I apologize for the problem with the shuttle service. I was unaware of the issue. I will look into the siituation and make sure it is corrrected. Thanks for trusting us with your automotive needs.

Sincerely,

Alan


HM
HAL M.
Lenexa, KS
Mercury Grand Marquis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2019
Window world
I guess I have been cursed by the electric window gods... or something. My car has had window issues since it was fairly new. Joco Auto has replaced my LF window regulator 4 times now and my LR once. They always are very courteous and friendly and the work is always done promptly. I could not be happier with the service I have received at Joco Auto. Hopefully these parts will hold up better and for longer that the previous ones.

LM
Lyman M.
Shawnee, KS
GMC Terrain
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/05/2019 Category: Service
Lyman said this was her 1st time using them. They were wonderful, they were very pleased and they were very informative.
This review was collected via phone interview by Customer Research Inc.

LM
LARRY M.
Overland Park, KS
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/28/2019
Itemized statement, friendly staff, prompt service. I think the price is a little bit high.
I am disappointed with my charge.

SG
Sue G.
Shawnee, KS
Ford Freestar Wagon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2018 Category: Service
Sue said the business was somewhat helpful. She does recommend them to others.
This review was collected via phone interview by Customer Research Inc.

NH
NEIDA H.
Olathe, KS
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/10/2018
Brake job on 2015 Honda Pilot
Driving switchbacks in the CO mountains let me know all was not normal anymore with my braking system. Thanks to JOCO Auto repair for quickly getting me in for repair of rotors and replacement of brake pads before serious winter sets in. Thanks also for the loaner car for the day- it was even warmed up when I got in it with my favorite station NPR on the radio on!

RS
Robert S.
Shawnee, KS
Nissan Pathfinder
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Robert said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

DM
Donald M.
Overland Park, KS
Chevrolet Classic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2018 Category: Service
Donald said the service was wonderful at this business. Robbie and Alan they have been very good to him.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Shawnee, KS
Saturn Ion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2018
The staff always have great attitudes
The front office staff are always polite and welcoming. I've chosen to be a long time customer because I believe I get good service here.

LD
Lorene D.
Shawnee, KS
Hyundai Elantra Touring
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2018 Category: Service
Lorene said she had to make 2 trips because they were sent the wrong part and she couldn't get everything done in 1 day. She said they always do a good job.
This review was collected via phone interview by Customer Research Inc.

AO
Anna O.
Shawnee, KS
Dodge Grand Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/06/2018 Category: Service
Spoke with Johann. He said the vehicle was towed in to the business on Tuesday afternoon. The diagnostic was not run until Thursday, due to the holiday. The staff did a good job.
This review was collected via phone interview by Customer Research Inc.