Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

1128 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 4.1666647/5Overall Rating 4.1666647/5Overall Rating 4.1666647/5Overall Rating 4.1666647/5rating 4.1666647
Original
Overall Rating 2.066671/5Overall Rating 2.066671/5rating 2.066671rating 2.066671rating 2.066671
92% Would Recommend
Latest Review 2 days ago

Reviews


EP
Eric P.
Brookville, OH
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
Customer service
Great team, fast service made me feel comfortable during my last two service visits

Verified Customer
Dayton, OH
2016 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/10/2019 Category: Service
Communication is lacking.
I just want to start off by saying Anthony is great. He always ends up taking care of my issues and listens to my concerns. With that being said, I have had my vehicle serviced here multiple times and have had a consistent issue with the lack of communication. They had my vehicle for 3 months at one point, and 3 weeks for another issue... with little to no communication on what was happening. It’s very frustrating as a consumer and I shouldn’t have constantly reach out to see what the progress is on my car. The lady at Hertz actually gave me more of an update than my service advisor. The advisors are nice and can be helpful when I reach out for something, I just wish there was more of an sense of urgency for service updates on a visit that takes longer than a few days. It’s a little disappointing because this dealership is much closer to me, but I think I will start taking my car to the fairfield location for all of my future services.. given some of the experiences that I have had at this location.
ANTHONY T. from Superior Hyundai Of Beavercreek responded on 04/10/2019

Valued Customer,

     I am so sorry that the status oif your vehicle was not communicated to you well. I do appreciate you saying that I was great and I will continue to be great for you, if you give me the chance. We are making big changes in order to better serve you and I will be giving you a call to explain that better.

Thank you so much,

Anthony Tremaglio
Service Manager
Superior Hyundai Beavercreek


Verified Customer
Dayton, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Happy
Happy

WS
Walter S.
Dayton, OH
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Always Great service
I took my Ioniq in for its regular service as well as a factory recall. After checking the car without delay they gave me a rental to drive till my car was fixed. Driving a rental comes with hidden risks such as over mileage etc......When i suggested this to the salesperson he told me to drive as much as i like there would be no questions asked, just fill the tank up on return.

GJ
Gary J.
Xenia, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/08/2019 Category: Service
Everything went smooth. Just a couple little issues.
The service went as planned. We dropped the vehicle off the day before and they called me the next morning saying it was ready. The service writers are always very easy to work with and seem to stay on top of things.

The only complaint I have is that the car had a foul order when we got into it. We aired the car out and it seems ok now. We also have a small grease spot on the drivers seat, that I am hoping we will be able to get out with some scrubbing.

Verified Customer
Xenia, OH
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Service
oil change and tire rotation
excellent facility

JP
Jeffrey P.
Dayton, OH
2011 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2019 Category: Service
Professionalism and putting the customer first
Everyone in the Service department are extraordinarily courteous, and they go out of their way to put the customer first.

Verified Customer
Dayton, OH
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019 Category: Service
Very good customer service
Consistently good customer service

Verified Customer
Yellow Springs, OH
2013 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/06/2019 Category: Service
Overall Good, But Needs Improved Communication
I like this dealership for service. At most recent visit, no one communicated with me that my car had additional needs. Rather, saw it once I was home looking over inspection report.
ANTHONY T. from Superior Hyundai Of Beavercreek responded on 04/06/2019

Valued Customer,

     I am very sorry that the Multipoint Inspection was not explained to you at the time of your service. I appreciate your feedback and will take steps to improve your service experience immediately. I will be looking into the situation and attempting to contact you on Monday to discuss the issue.

Thank you,

Anthony Tremaglio
Service Manager
Superior Hyundai Beavercreek


SK
Sarah K.
Dayton, OH
2013 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2019 Category: Service
Nice staff and availability same day for oil change
I called on a whim to see if I could get in same day for an oil change and it worked out. Had to wait quite awhile but no worries since they worked me in.

DW
Deborah W.
Huber Heights, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/02/2019 Category: Service
Read previous comments
Upset with new service department!! There is no excuse for lying to a customer!! When I bring my car in I expect it to be serviced as I am told. I have a copy of service that said it was completed and it wasn't!! What more can I say!!!
ANTHONY T. from Superior Hyundai Of Beavercreek responded on 04/03/2019

Ms. West, 

     I cannot apologize enough for how your service visit went last time. I know we already spoke once, but I am going to look into whether there is something more we can do to lessen your inconvenience.

Thank you, 
Anthony Tremaglio 
Service Manager
Superior Hyundai Beavercreek 


Verified Customer
Lebanon, OH
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
First Service
Done in a timely manner. Asked if I would like my car washed since the weather was nice.

Verified Customer
Centerville, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/29/2019 Category: Service
Nice people and service, long wait time
The quality of work seems good, but the wait time was extremely long.
ANTHONY T. from Superior Hyundai Of Beavercreek responded on 03/30/2019

Valued Customer,

     I am very sorry to hear about the extended amount of time you were waiting in our service department. Every customer deserves service that is as quick and thorough as possible. I will be reviewing the details of your service visit and reaching out to you on Monday to discuss it.

Thank you,

Anthony Tremaglio
Service Manager
Superior Hyundai Beavercreek


Verified Customer
Fairborn, OH
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019 Category: Service
Vehicle services
First-rate service and customer support. The waiting lounge is awesome and the best that I've ever seen. They washed both of my vehicles too. Thank you for a great experience.

DB
Darrell B.
Dayton, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/28/2019 Category: Service
Service needed corrected. Everything else ignored
Some how my tail lights were not put in place
ANTHONY T. from Superior Hyundai Of Beavercreek responded on 03/28/2019

Mr. Burns, 

     I am sorry to hear that you did not have a great experience at our dealership  I will be looking into your service visit and reaching out to you to discuss how we can rectify the situation for you. 

Thank you, 

Anthony Tremaglio 
Service Manager 
Superior Hyundai Beavercreek 


JC
James C.
Xenia, OH
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Great Service
I went in and really appreciated the clean facilities. Since the service was going to take most of the morning, they offered to drive me to work. The driver, Malcolm, was very friendly. I was called when my car was ready - no surprises. The bill is what they told me it was going to be. I really appreciate the service department.
Thank you.

Verified Customer
Huber Heights, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Prompt, Courteous Service
Took my Sonata Sport in for software update and scheduled service. I was met at the door and processed within two minutes. Waiting room is clean and well stocked with coffee and snacks.

TO
Thomas O.
Dayton, OH
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Fast friendly service
John helped me navigate my car through the service jungle to my complete satisfaction.

TR
Terry R.
Wpafb, OH
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Print courteous service
Very professional staff, timely repair

SA
Sarah A.
Dayton, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Friendly and efficient
I purchased my car with superior and continue to get all of my work needed for my car completed there. They are always fast, friendly, and efficient. They know me by name and I love coming here!