Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

1098 Reviews

ReScore Reviews™ (29)

ReScore
Overall Rating 4.1379331/5Overall Rating 4.1379331/5Overall Rating 4.1379331/5Overall Rating 4.1379331/5rating 4.1379331
Original
Overall Rating 2.0344786/5Overall Rating 2.0344786/5rating 2.0344786rating 2.0344786rating 2.0344786
92% Would Recommend
Latest Review about 19 hours ago

Reviews


Verified Customer
Xenia, OH
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Service
made it right
They made it right

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/01/2019 Category: Service
normally good service
but this time after my oil change, I had an oil spill on my driveway
ANTHONY T. from Superior Hyundai Of Beavercreek responded on 08/02/2019

Valued CUstomer,

     I am sorry to hear this. I will attempt to contact you later today to discuss the situation with you.

Thank you for the feedback,

Anthony Tremaglio
Service Manager
Superior Hyundai Beavercreek


BS
Bruce S.
Eaton, OH
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019
resolution in progress
I was contacted by service manager and GM. Resolution is in the works. Just waiting for the back ordered part. They will call and make arrangements for picking up my car when the part becomes available.
Thanks for the quick response.
Being fully informed is much better than guessing what is going on.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/18/2019
Communication? Vehicle Knowledge.
Bought the car that I wanted with the package and color I wanted. Rolled off the lot with 157 miles and an airbag warning light. I had an excuse, I did not know what lights really indicated until I looked in the manual and at the bluelink vehicle health. Warning light was on at mile 8 and 5 months before my purchase. Also found that there was a small chip in the paint on the windshield side edge of the hood. Was told that a paint stick would be ordered.
Took the car in to service department and was told it would take several hours to trouble shoot so they provided me with a 2018 Sonata as a rental/loaner car. Had enough gas to get me home (40 miles) but had to put gas in it to get back. I returned it with more gas than when I left with it.
When I came in next day I was told that the problem was the airbags were not plugged in ( I unknowingly drove over 400 miles without working airbags). Oh, and there is a recall on the hatchback handle and the paint stick was still not ordered. So that means another trip back for this. (again they had vehicle for over 5 months).
Now I am not blaming the sales guy for this but they should ALL know more about the cars they are selling and what indicator lights are a safety concern.
As for management I left voice mail with the Sales Manager, no reply. I emailed the GM, no reply. I am now testing the service department communication skills to see how long it takes to call me that the parts are in and schedule the repairs. I have made all the calls I am gonna make.
ANTHONY T. from Superior Hyundai Of Beavercreek responded on 01/18/2019

Mr Shaffer,

     I an very sorry that you are not having a great experience. I spoke with you earlier and I am in the process of resolving this issue for you per our conversation. I will be contacting you again this morning with more information.

Thank you,

Anthony Tremaglio
Service Manager
Superior Hyundai Beavercreek


Verified Customer
Dayton, OH
2009 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Vehicle fixed
I am pleased with the work completed on my Genesis, car is running like a champ. Appreciate the customer service and follow up with concerns.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/06/2018 Category: Service
Vehicle fixed...No Documentation
When I went to pick up my vehicle they could not find my paperwork. I was told it will be mailed to me. As of this review I still have not received paperwork on what services were completed on my vehicle. Overall, I am satisfied with my vehicle however It would be nice to have the documentation to verify what work was completed.
ANTHONY T. from Superior Hyundai Of Beavercreek responded on 12/07/2018

Valued Customer,

     I apologize that there was an issue with providing you the paperwork when you picked up your vehicle. We have taken steps to ensure that type of situation does not occur in the future. As per our conversation, I have emailed your paperwork to you. Again, I am sorry for the mistake and I look forward to servicing your vehicle in the future.

Thank you,

Anthony Tremaglio
Service Manager
Superior Hyunda Beavercreek


Verified Customer
Washington Court House, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Air Filter
My issue was resolved in record time seems that the air filter they referred to was the cabin air filter. So glad this was resolved and this shows how dedicated Superior Hyundai of Beavercreek is to great customer service.

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/13/2018 Category: Service
Money Hungry
My wife took my car in for service and they told her it needed a new air filter ($55) and showed her a dirty one from a different t car. I bought a K&N washable filter shortly after I got the car. I was floored they would try such a stunt considering I have had only great service there in the past. Very disappointed.
NATHAN D M. from Superior Hyundai Of Beavercreek responded on 08/14/2018

Mr C, I would very much like to speak with you in regards to your last visit as I believe there has been a misunderstanding. The filter that was presented to your wife was your incabin filter, which is in your dash behind the glovebox for  your HVAC system. Your K&N engine air filter was noted at the time of the service and it looked OK at the time. Ive left you a message but if you could, please give me a call back here at the dealership as I would hate to loose your business over a misscommunication and missunderstanding.
Thank you,
Nathan Marcum
Service Manager
Superior Hyundai of Beavercreek
9374290380


Verified Customer
Dayton, OH
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/12/2018 Category: Service
Superior - meh
Same as above. Underwhelmed as a customer.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/12/2018 Category: Service
Superior? Maybe not...
My first experience at this dealership had me waiting in the lounge area for an hour and a half. My second experience at this dealership also left me feeling underwhelmed by the lack of communication with the customer. To be clear, services performed were completed with no issues. However, if you don't mind a service desk that says very little to you as a customer, then great. It's just not for me.
NATHAN D M. from Superior Hyundai Of Beavercreek responded on 04/13/2018

Hello, My name is Nathan and I am the sevice manager here at Superior Hyundai in Beavercreek. I just wanted to reach out to you in regards to your last service. I wanted to try and speak with you monday at some point if that is okay with you. If you could, please give me a call back here at the dealership.
Thank you,
Nathan Marcum
Service Manager
Superior Hyundai of Beavercreek


Verified Customer
Dayton, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/10/2018 Category: Service
General Manager ignored my request
I left a message to have Jared, the General Manager, call me to discuss an issue with the Service Department. He has not called me back at it’s been over 1 week.

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/10/2018 Category: Service
Where only your money matters.
Going elsewhere for service next time.
Jared F., General Manager from Superior Hyundai Of Beavercreek responded on 04/11/2018



We understand that unexpected repairs can be frustrating, especially on an almost new car. An investment of a new car is one that is supposed to keep you hassle free for a long time. Unfortunately unexpected items do come up and we hate that you had this accident happen so soon to your new vehicle. Regardless of the miles or age of the car, items like tires can be damaged due to many factors. The current road conditions do not help matters any. I personally know your frustration, less than a week ago I had to replace a tire on my car after hitting a pothole and blowing out the sidewall.  This incident is not the fault of you, the dealership or the tire manufacturer. It's not our intent to ever upset any client and if this was a manufacturer defect I promise we would have backed you 100%. The cost of losing a client is much greater than the cost of an upset tire manufacturer. Please feel free to reach out to me with any further questions.

Jared Fox
General Manager


Verified Customer
Xenia, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018 Category: Service
Awesome !
I recently had concerns about my tire pressure light coming on and off and so Nathan reached out to me and gave me basic information on temperature and tire pressure in general and another guy helped fill my tires! I was in and out quickly and had good service. 🙂

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/13/2018 Category: Service
The guys who work here are awesome
They do a ok job everytime I come here.
NATHAN D M. from Superior Hyundai Of Beavercreek responded on 03/13/2018

Hello Ms. Greenwood, I left you a voicemale a little while ago, if you could, please reach out to me at your convenience.
Thank you,
Nathan Marcum
Service Manager
Superior Hyundai Beavercreek
9374290380


Verified Customer
Greenfield, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/17/2018 Category: Service
Incredibly Overpriced
Even after the breakdown of why repairs were overpriced, the explanation was still overpriced.

Overall Rating 1/5rating 1rating 1rating 1rating 1
01/17/2018 Category: Service
Incredibly Overpriced
Tire rotation and oil change was overpriced and they tried to charge $800+ to replace my breaks
NATHAN D M. from Superior Hyundai Of Beavercreek responded on 01/18/2018

Sir, the quoted price to replace your front brakes and machine the rotors is $283.59. The reason the rears were quoted at $447.51 is because the rotors were rusted beyond repair and would need to be replaced as opposed to machining them. We do have coupons on our website to help out with expensive repairs and a financing option as well. Please let me know if there is any way I can help you out.
Thank you,
Nathan Marcum
Service Manager
Superior Hyundai Beavercreek
9374290380


Verified Customer
Dayton, OH
2011 Hyundai Genesis Co
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/14/2018 Category: Service
Hanging your head and saying sorry deosnt help.
After seeing this review, the dealer NEVER CALLED, NEVER WROTE. Whatever happened to customer service? They NEVER addressed the fact that they released my car and keys to an unknown person, let alone the other issues. Want late incorrect service? This is the place for you. Want your car given away to anyone? This is your place.

Overall Rating 1/5rating 1rating 1rating 1rating 1
01/14/2018 Category: Service
Hyundai Should be ashamed
Please see my write up in previous section.
Points
Didn't make promised repair time.
Refused to discuss price negotiation
Car was a mess inside
Car was released to someone without my knowledge or permission. You had NO clue to whom you released my car and keys!!
Dealer seems to be unable or unwilling to deal fairly with the female consumer
NATHAN D M. from Superior Hyundai Of Beavercreek responded on 01/16/2018

I am sorry you feel you were unfairly treated. We will do better in the future.


RD
Robin D.
Dayton, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2017 Category: Service
Response to the work done on my car
The fact that the Service Manger took the time to read my survey and then look into what was done to my car and respond back is great customer service.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/28/2017 Category: Service
Oil Change
People are always really nice, but our oil change took to long
NATHAN D M. from Superior Hyundai Of Beavercreek responded on 06/28/2017

Hello Mrs Dewine, I wanted to thank you for filling out our survey as it helps us to better serve you and our other customers. Regarding your last visit you had with our service department, the reason it took an hour is we performed an oil change, tire rotation, completed a recall/update to the ECM of the vehicle and had the vehicle washed in our clean up department. I sincerly apologize that you feel it took to long for these things and I can assure you that we will do better by you and your husband in the future. If you have any other questions or concerns please feel free to reach out to me directly via email or by giving me a call. 
Thank you
Nathan Marcum
Service Manager
Superior Hyundai Beavercreek
9374290380


MF
Mark F.
Fairborn, OH
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2017 Category: Service
Superior Hyundai was able to clean off whatever was covering the side of my car
They showed me how the color of the undercoating they applied did not match whatever was splattered all over the side of my car and the wheel wells. Neither of us have any idea what the source of it was, but their detail department was able to get most of it off and then they suggested a place that could help me get the rest of it off since they did not have the tools to do it there.

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/31/2017 Category: Service
You have potentially damaged my pain job, the undercoating you applied is also on the side of my car
I took my vehicle in to get a protective coating applied to the underbody of my vehicle. Well, the protective coating was also splashed onto the right door and side panels of my car. It looks terrible and may have permanently damaged my paint job. This is unacceptable.
NATHAN D M. from Superior Hyundai Of Beavercreek responded on 03/31/2017

Hello, my name is Nathan and I am the service manager here at Superior Hyundai in Beavercreek. I would like to get your vehicle in here as soon as possible so that we can correct this. If you could, would you please give me a call here at service so we can set this up.

Nathan Marcum
Service Manager
Superior Hyundai Beavercreek
9374290380


TP
Thomas P.
Waynesville, OH
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/03/2017 Category: Service
Stuff happens
Look, I am not trying to cast a bad light on your overall service department, but in this particular case I spent a very long time waiting for a 1 hour job. I know I hated doing recalls when I had a good paying job to be done, but I knew that I had to do them in a timely manner. I spent 11 years as a car mech. and I know that you can always run in to unexpected problems, but in this case the job was 1 I had done myself in my garage with simple hand tools and without the aid of a lift.

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/03/2017 Category: Service
Long day
2 things. Your prices for regular maint. are outrageous. And the 5 1/2 hour wait for a 1 hour job sucked.
NATHAN D M. from Superior Hyundai Of Beavercreek responded on 03/03/2017

Hello
I am the service manager here at superior hyundai of beavercreek and i wanted to thank you for taking the time to fill out our survey. I do apologize that your vehicles repair took longer than expected but these things do happen from time to time. I understand that the technician was having difficulty with the spare tire release mechanism and I would never allow him to claim a job was finished if it was not done to ours and Hyundai Motors of Americas standards. You are most welcome for the loaner vehicle we let you use for the inconvience. If there is anything else we can assist you with please do not hesitate to call.
Thank you,
Nathan Marcum
Service manager
Superior Hyundai Beavercreek


Verified Customer
Beavercreek, OH
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2017 Category: Service
Customer satisfaction
The service department's concern for quality of work and customer satisfaction has changed by overall opinion. I will definitely continue to service my vehicle at this location.

Overall Rating 1/5rating 1rating 1rating 1rating 1
01/16/2017 Category: Service
Doubt if work was performed.
Can not be trusted. I don't believe oil change and tire rotation were performed. Only the recall work was performed. The tires were not properly inflated and the service light on the panel was not reset.
NATHAN D M. from Superior Hyundai Of Beavercreek responded on 01/17/2017

Mr Steele,
I wanted to thank you for your recent feed back of our service department. I wanted to get in touch with you and ask you why you feel as if your vehicle did not recieve and oil change or a tire rotation. I do however understand the tires were not properly inflated and the maintenance light was not reset. I have since delt with that issue with my technicians. If there is anything we can do to improve your experience with us or anything we can help you with please do not hesitate to give us a call.
Thank You
Nathan Marcum
Service Manager Superior Hyundai Beavercreek
937-429-0380


KW
Kevin W.
Fairborn, OH
2010 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2016 Category: Service
Great job
You guys did a great job getting my car fixed

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/21/2016 Category: Service
Great job
The staff and techs did a great job however, parts availability is poor at best!
Greg work very hard to get the car back on the road. The car has never ran this good!

Thanks


Kevin
Greg O., Service Manager from Superior Hyundai Of Beavercreek responded on 07/22/2016

K. W.

Thank you for taking the time to respond, I am surprised after all of our conversations that you would have scored our staff and technicians with a 3 star rating. When the issues that caused everything to your repair were result of your extended service company. I would like to invite you to re-score the survey that will come to you in a separate email on the performance of the staff and technicians here at Superior that worked so hard to resolve your situation.

Greg Orlett
Service Manager
Superior Hyundai Beavercreek
937-429-0380
grego@superiorcars.com
Greg O., Service Manager from Superior Hyundai Of Beavercreek responded on 07/26/2016

Kevin,

The score you post directly reflects your satisfaction with the performance of the Service Department and how well we worked to take care of you. Would you please re-consider the score you gave our department.

Greg Orlett
Service Manager
Superior Hyundai Beavercreek
937-429-0380
grego@superiorcars.com
Greg O., Service Manager from Superior Hyundai Of Beavercreek responded on 07/27/2016

Kevin,

Thank you for the feedback.

Greg Orlett
Service Manager
Superior Hyundai Beavercreek
937-429-0380
grego@superiorcars.com

DH
Debra H.
Dayton, OH
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2016 Category: Service
Service Department
Greg rescued me from a weird situation. My husband spoke to him the day after we picked up the car. And my frown turned into a smile.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/21/2016 Category: Service
We loved our salesperson.
I hope the service department crew get on the same page. Greg was good about our situation.
Greg O., Service Manager from Superior Hyundai Of Beavercreek responded on 05/21/2016

D. H-L.

Thank you for taking the time to respond, I appreciate your feedback and comments. We strive to provide top quality service in a timely manner. In this case there were several delays waiting for the insurance company to authorize and communicate with the dealership.
I would like to invite you to re score the survey on how well I took care of the situation and got you taken care of. If you have any questions please feel free to contact me.
Thank you for your business.

Greg Orlett
Service Manager
Superior Hyundai Beavercreek
937-429-0380
grego@superiorcars.com
Greg O., Service Manager from Superior Hyundai Of Beavercreek responded on 05/21/2016

D. H-L.

Thank you for the vote of confidence. Looking forward to being here for you in the future.

Greg Orlett
Service Manager
Superior Hyundai Beavercreek
937-429-0380
grego@superiorcars.com

RB
ROBERT B.
Beavercreek, OH
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2015 Category: Service
Response to customer
The dealer resolved my service concerns

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/04/2015 Category: Service
Tire price
Trice for one tire was outrageous
Kelly B J., General Manager from Superior Hyundai Of Beavercreek responded on 02/05/2015

Your vehicle has P215/40R18 , price quoted was $158 which is  normal for a performance tire in that size. we would be happy to help cover the mounting and balancing cost.

Kelly Jackson
General Manager
Superior Hyundai of Beavercreek
937-429-0380
kjackson@superiorcars.com

Verified Customer
Dayton, OH
2015 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2019 Category: Service
Stud
A tire stud was cross threaded on a previous tire rotation. Not sure if it was the dealership or an independent house. Only noticed the issue because of a flat tire that I changed. Service mgr quoted me on parts and labor. When I picked up the car they told me Hyundai covered the cost. This was more than I could expect since I never accused them of causing the problem. This dealership has always treated me right!

CF
Cory F.
Dayton, OH
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2019 Category: Service
John is Great!
John, the service manager, goes out of his way to ensure high quality service!

Verified Customer
Dayton, OH
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
service
Close to home friendly, & knowledgeable

PW
Peggy W.
Bellbrook, OH
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Yrust
They know I travel a lot and I trust them when they say something has to be done. They say we need to do .... and I say do it.