Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

1103 Reviews

ReScore Reviews™ (29)

ReScore
Overall Rating 4.1379331/5Overall Rating 4.1379331/5Overall Rating 4.1379331/5Overall Rating 4.1379331/5rating 4.1379331
Original
Overall Rating 2.0344786/5Overall Rating 2.0344786/5rating 2.0344786rating 2.0344786rating 2.0344786
92% Would Recommend
Latest Review 1 day ago

Reviews


Verified Customer
Centerville, OH
2019 Hyundai Veloster
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/17/2019 Category: Service
uninformed
not happy
ANTHONY T. from Superior Hyundai Of Beavercreek responded on 08/18/2019

Valued Customer,

     First, let me thank you for providing valuabled feedback to us. Second, I will be more than happy to look into the circumstances regarding your service visit and attempt to contact you in the coming week.

Thank you,

Anthony Tremaglio
Service Manager
Superior Hyundai Beavercreek


SE
Shane E.
Dayton, OH
2019 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/13/2019 Category: Service
Not a good place.
i bought the car there, and 1400 miles later i had a flat tire, they changes the tire (at my cost) and scratched the rim in the process.
ANTHONY T. from Superior Hyundai Of Beavercreek responded on 08/13/2019

Valued Customer,

     I am sorry to hear about your wheel. I will be attempting to contact you this week to discuss the situation.

Thank you,

Anthony Tremaglio
Service Manager
SAuperior Hyundai Beavercreek


Verified Customer
Dayton, OH
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/04/2019 Category: Service
Not happy
I brought my SUV in because the rims were peeling..car is only 1 year old and only 10,000 miles. Car came back very dirty, they supposedly washed it but it was still very dirty. Rims were repaired ... but so dirty I wasn’t sure about color. I also had two chips in tailgate area that I now have to have repaired.
ANTHONY T. from Superior Hyundai Of Beavercreek responded on 08/04/2019

Valued Customer, 

     I'm sorry to hear you did not have a good experience in our service department. I will be attempting to contact you this week to discuss your experience and listen to any feedback you are able to provide. 

Thank you, 

Anthony Tremaglio 
Service Manager 
Superior Hyundai Beavercreek 


DB
Diane B.
Xenia, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/20/2019 Category: Service
Not great
Not great
ANTHONY T. from Superior Hyundai Of Beavercreek responded on 06/22/2019

Valued Customer,

     I am sorry to hear you are disappointed. The repairs to your vehicle were facilitated by our collision center. As I explained to you when you dropped the vehicle off, our collision center is located over an hour south of the dealership location and the repairs might take approximately 2 weeks due to the volume of work the collision center is currently experiencing.

Thank you,

Anthony Tremaglio
Service Manager
Superior Hyundai Beavercreek


DS
David S.
Miamisburg, OH
2015 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/19/2019 Category: Service
Customer service needs help
I suggest asking for a timeline on getting work done. My customer service rep never informed of any timeline.
ANTHONY T. from Superior Hyundai Of Beavercreek responded on 06/19/2019

Valued Customer,

     I apologize for the confusion surrounding your service visit. I have reviewed your paperwork and I do see that your total service time was an hour and twenty minutes. This is a little longer than shuld be expected and for that I am sorry. Regardless, everything that was done to your vehicle should have been thoroughly explained to you so that there was no confusion.  Also, vehicles are completed as quickly as possible in the order in which they arrive. One customer would not be prioritized over another solely because of a complaint. I will be attempting to contact you to discuss how we may better serve you in the future.

Thank you,

Anthony Tremaglio
Service Manager
Superior Hyundai Beavercreek


TC
Timothy C.
Centerville, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
reasonable rate
Had the 7500mile service done and they gave the car a really nice wash and dry all for less than $70 with a coupon they sent me in the mail-----can't beat that.

Verified Customer
Fairborn, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/14/2019 Category: Service
Very disappointed in this company
It takes weeks to get a oil change and I needed my sun roof fixed and you guys do not know how to fix it. And getting hold of a service manager is a joke
ANTHONY T. from Superior Hyundai Of Beavercreek responded on 06/15/2019

Valued Customer,
    
     I am sorry to hear that you are unsatisfied with your service visit. I would love to discuss any issues you may have with you to see if they can both be resolved and prevent them from happening in the future. To that end, I will be attempting to contact you on Monday, 06-17-19 to discuss the situation.

Thank you!

Anthony Tremaglio
Service Manager
Superior Hyundai Beavercreek


Verified Customer
Centerville, OH
2016 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/28/2019 Category: Service
There's not a whole a lot to say
I will not bring my car to this hyundai dealer in the future.
ANTHONY T. from Superior Hyundai Of Beavercreek responded on 05/29/2019

Valued CUstomer,

     I am sorry you were unhappy with the amount of time your vehicle spent in service. Please understand that your vehicle was repaired as fast as possible.
     I apologize for our oversight when it came to your splash protector, but it was installed when the vehicle left, wasn't it?
     As far as the remanufactured status of the engine, we are required by Hyundai to use a remanufactured engine if there is one available. We are just doing what is required by Hyundai. I am sure that, if John told you the engine was brand new, he simply made a mistake.
     As I am currently away from the dealership until May 30th, I will attempt to cantact you then to discuss this.

Thank you,

Anthony Tremaglio
Service Manager
Superior Hyundai Beavercreek


Verified Customer
Xenia, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/14/2019 Category: Service
Be more diligent
Be more diligent with your customers. Not everyone wants to spend 2 hours at a dealership for a simple task. Get it together !
ANTHONY T. from Superior Hyundai Of Beavercreek responded on 05/14/2019

Valued Customer,

     I am sorry if your service took an extended amount of time. I have gone over the paperwork and everything I have shows that the vehicle was completed at 4:45. I'm not sure why you would have waited an additional 45 minutes after that. I would love to discuss this more with you. I will attempt to contact you tomorrow to discuss further.

Thank you,

Anthony Tremaglio
Service Manager
Superior Hyundai Beavercreek


KW
Kenton W.
Dayton, OH
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/20/2019 Category: Service
New issue after service
Vents started working intermittently 4 days after service. I was told they could look at it again in a week and a half. The vehicle is 3 years old and has 70,000 miles on it.
ANTHONY T. from Superior Hyundai Of Beavercreek responded on 04/21/2019

Kenton,

     I am sorry to hear about the issues you are having with your vehicle. I will be more than happy to look into your situation and see if there is anything that can be done to diagnose your vehicle sooner. I will be attempting to contact you this week to discuss it.

Thank you,

Anthony Tremaglio
Service Manager
Superior Hyundai Beavercreek


Verified Customer
Dayton, OH
2016 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/10/2019 Category: Service
Communication is lacking.
I just want to start off by saying Anthony is great. He always ends up taking care of my issues and listens to my concerns. With that being said, I have had my vehicle serviced here multiple times and have had a consistent issue with the lack of communication. They had my vehicle for 3 months at one point, and 3 weeks for another issue... with little to no communication on what was happening. It’s very frustrating as a consumer and I shouldn’t have constantly reach out to see what the progress is on my car. The lady at Hertz actually gave me more of an update than my service advisor. The advisors are nice and can be helpful when I reach out for something, I just wish there was more of an sense of urgency for service updates on a visit that takes longer than a few days. It’s a little disappointing because this dealership is much closer to me, but I think I will start taking my car to the fairfield location for all of my future services.. given some of the experiences that I have had at this location.
ANTHONY T. from Superior Hyundai Of Beavercreek responded on 04/10/2019

Valued Customer,

     I am so sorry that the status oif your vehicle was not communicated to you well. I do appreciate you saying that I was great and I will continue to be great for you, if you give me the chance. We are making big changes in order to better serve you and I will be giving you a call to explain that better.

Thank you so much,

Anthony Tremaglio
Service Manager
Superior Hyundai Beavercreek


GJ
Gary J.
Xenia, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/08/2019 Category: Service
Everything went smooth. Just a couple little issues.
The service went as planned. We dropped the vehicle off the day before and they called me the next morning saying it was ready. The service writers are always very easy to work with and seem to stay on top of things.

The only complaint I have is that the car had a foul order when we got into it. We aired the car out and it seems ok now. We also have a small grease spot on the drivers seat, that I am hoping we will be able to get out with some scrubbing.

DW
Deborah W.
Huber Heights, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/02/2019 Category: Service
Read previous comments
Upset with new service department!! There is no excuse for lying to a customer!! When I bring my car in I expect it to be serviced as I am told. I have a copy of service that said it was completed and it wasn't!! What more can I say!!!
ANTHONY T. from Superior Hyundai Of Beavercreek responded on 04/03/2019

Ms. West, 

     I cannot apologize enough for how your service visit went last time. I know we already spoke once, but I am going to look into whether there is something more we can do to lessen your inconvenience.

Thank you, 
Anthony Tremaglio 
Service Manager
Superior Hyundai Beavercreek 


Verified Customer
Centerville, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/29/2019 Category: Service
Nice people and service, long wait time
The quality of work seems good, but the wait time was extremely long.
ANTHONY T. from Superior Hyundai Of Beavercreek responded on 03/30/2019

Valued Customer,

     I am very sorry to hear about the extended amount of time you were waiting in our service department. Every customer deserves service that is as quick and thorough as possible. I will be reviewing the details of your service visit and reaching out to you on Monday to discuss it.

Thank you,

Anthony Tremaglio
Service Manager
Superior Hyundai Beavercreek


DB
Darrell B.
Dayton, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/28/2019 Category: Service
Service needed corrected. Everything else ignored
Some how my tail lights were not put in place
ANTHONY T. from Superior Hyundai Of Beavercreek responded on 03/28/2019

Mr. Burns, 

     I am sorry to hear that you did not have a great experience at our dealership  I will be looking into your service visit and reaching out to you to discuss how we can rectify the situation for you. 

Thank you, 

Anthony Tremaglio 
Service Manager 
Superior Hyundai Beavercreek 


Verified Customer
Wilmington, OH
2019 Hyundai Veloster
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/13/2019 Category: Service
Place not so great I felt cheated.
Me finding rate error on there website that I thought I was gonna get when I bought a 2019 Veloster. Ended up with 0.09% to 4.1%
Paid for tire rotation, never did happened!
Had chipped paint, he would not look at it! I asked for estimate to fix it, nothing!
Never did get $50 Visa card for taking a test drive!
ANTHONY T. from Superior Hyundai Of Beavercreek responded on 03/13/2019

Valued Customer,

     I am sorry to hear you had a bad experience at our dealership. Reviewing the repair order it appears that there was some sort of miscommunication. I will contact you shortly to discuss the situation and rectify it for you.

Thank you,

Anthony Tremaglio
Service Manager
Superior Hyundai Beavercreek


Verified Customer
Dayton, OH
2015 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/08/2019 Category: Service
Acceptable service this time.
Previous visit I have been pressured to purchase unnecessary services. Once technician reported heavy oil leak when the car never leaked a drop
ANTHONY T. from Superior Hyundai Of Beavercreek responded on 03/10/2019

Valued Customer,

     I am sorry to hear that you did not believe your service during this visit was exceptional. Please, understand that each visit is rated individually and this survey should only reflect the current service visit. I will contact you on Monday to determine how we can improve your service experience in the future and rectify any current issues you may have.

Thank You,

Anthony Tremaglio
Service Manager
Superior Hyundai Beavercreek


KB
Kelsey B.
Dayton, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/07/2019 Category: Service
Big Dissapointment
My service on Feb. 1st was NOT satisfactory. My husband and I were the only costumers that morning and waited for over 2 hours for an oil change. We would like to be refunded for the services performed on Feb. 1st. We both have purchased vehicles from this location and do all of our maintenance with this location. I work in costumer service myself and our visit on Feb. 1st was unacceptable.
ANTHONY T. from Superior Hyundai Of Beavercreek responded on 02/08/2019

Ms Bohachek,

     I am sorry to hear that you had a bad experience in our service department. We always do our very best to provide you with the best service as fast as possible. It seems we did not achieve that during your service visit. I would like to do whatever is in my power to rectify the situation for you. I reached out to you by phone and left a message. I look forward to speaking with you to get this resolved.

Thank you,

Anthony Tremaglio
Service Manager
Superior Hyundai Beavercreek


Verified Customer
Fairborn, OH
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/04/2019 Category: Service
Coffe was terrible
Better coffee for your customer's now.

BS
Bruce S.
Eaton, OH
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019
resolution in progress
I was contacted by service manager and GM. Resolution is in the works. Just waiting for the back ordered part. They will call and make arrangements for picking up my car when the part becomes available.
Thanks for the quick response.
Being fully informed is much better than guessing what is going on.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/18/2019
Communication? Vehicle Knowledge.
Bought the car that I wanted with the package and color I wanted. Rolled off the lot with 157 miles and an airbag warning light. I had an excuse, I did not know what lights really indicated until I looked in the manual and at the bluelink vehicle health. Warning light was on at mile 8 and 5 months before my purchase. Also found that there was a small chip in the paint on the windshield side edge of the hood. Was told that a paint stick would be ordered.
Took the car in to service department and was told it would take several hours to trouble shoot so they provided me with a 2018 Sonata as a rental/loaner car. Had enough gas to get me home (40 miles) but had to put gas in it to get back. I returned it with more gas than when I left with it.
When I came in next day I was told that the problem was the airbags were not plugged in ( I unknowingly drove over 400 miles without working airbags). Oh, and there is a recall on the hatchback handle and the paint stick was still not ordered. So that means another trip back for this. (again they had vehicle for over 5 months).
Now I am not blaming the sales guy for this but they should ALL know more about the cars they are selling and what indicator lights are a safety concern.
As for management I left voice mail with the Sales Manager, no reply. I emailed the GM, no reply. I am now testing the service department communication skills to see how long it takes to call me that the parts are in and schedule the repairs. I have made all the calls I am gonna make.
ANTHONY T. from Superior Hyundai Of Beavercreek responded on 01/18/2019

Mr Shaffer,

     I an very sorry that you are not having a great experience. I spoke with you earlier and I am in the process of resolving this issue for you per our conversation. I will be contacting you again this morning with more information.

Thank you,

Anthony Tremaglio
Service Manager
Superior Hyundai Beavercreek