Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

682 Reviews

96% Would Recommend
Latest Review about 2 hours ago

Reviews


JR
Jennifer R.
Parma, OH
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2015
Seemed like a lot of money for what was fixed
Friendly service as usual

TC
Tom and Erin C.
Brook Park, OH
Dodge Grand Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2015
Quality work, honest & fair
Repeat customer for multiple vehicles. ART is honest and fair. I'm able to bring my vehicle in, and get answers and needed repairs without being sold unnecessary services or repairs to pad the bill.

CB
Craig B.
Cleveland, OH
Dodge Durango
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2015
good service for the cost
good service for the cost

AF
Angie F.
Middleburg Heights, OH
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/30/2015
great
the customer service is great.

TA
Thahbia A.
Strongsville, OH
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2015
professionals!
I can tell that this is good business, I would've liked a bit more privacy on any discussion matters on my vehicle, but the overall pricing and services look great....I also love the way I can keep track of all of my vehicle's visits online with this service..thank you

MH
Mike H.
Burlington, KY
Chevrolet Avalanche
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/09/2015 Category: Service
Mike said the business did everything they were supposed to do and he was happy with the service. He is not local but would use them again if he was passing through.
This review was collected via phone interview by Customer Research Inc.

BA
Bilaal A.
Brook Park, OH
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/25/2015
Friendly
Good reliable service, somewhat expensive but worth it.

NI
Nick I.
Spotsylvania, VA
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2015 Category: Service
Nick said the prices could be more competitive and he would have liked a better deal. They replaced the rotors.
This review was collected via phone interview by Customer Research Inc.

AS
Adam S.
Brook Park, OH
Ford Edge
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2015 Category: Service
Adam said they were very nice. They did what they had to do and provided transportation service.
This review was collected via phone interview by Customer Research Inc.

CH
Casandra H.
Ohio
Buick Century
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/21/2019 Category: Service
Cassandra said they left her on the side of the road in the freezing cold when she called them for a tow truck. When the tow truck came, she had them tow her vehicle to another auto repair business.
This review was collected via phone interview by Customer Research Inc.
Gerry F. from Auto Repair Technology Inc. responded on 02/25/2019

Casandra,

I am sorry you were less than satisfied. Please understand we arrange for a private tow company as a convenience to our customers, but have no control on how quickly a tow truck responds, although I can assure you it is certainly quicker than if you would arrange for a tow on your own. The towing company attempts to service our clients as quickly as possible, but often weather conditions can greatly effect wait times. Thank you for your feedback.

Auto Repair Technology

GM
George M.
Brook Park, OH
Ford Escape
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2018
Tire price surprise
Got a quote for tires out the door. Bought the tires at the price quoted. Installed next day at different price. Been doing business at ART for years. Disappointed.

Verified Customer
Lakewood, OH
Buick Rendezvous
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/21/2018
Won't be back
They do good work but prices are very high, can't recommend

NA
Nichole A.
Cleveland, OH
Ford Fusion
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/13/2018 Category: Service
Nichole said she had to bring her vehicle back in, as the employees didn't fill her vehicle's fluids.
This review was collected via phone interview by Customer Research Inc.

MG
Margaret G.
Lakewood, OH
Subaru Forester (Natl)
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/01/2018
Not up to usual standards
I have been a customer of ART for over four years and have never been disappointed with customer service, workmanship, or cost. One of the best things about ART was that the mechanics would look over my car (which is 14 years old with almost 200k miles), send me the report via email, and tell me what REALLY needed to be fixed and what could wait. This time, there were a few things I noticed. First off, Laurie has retired - she will be missed! She had wonderful customer service skills and was always so accommodating. Second, the mechanics only worked on what I asked them to this time and did not fully inspect my vehicle or submit a report via email. I'm worried that there may be another problem (brakes in particular) that they did not catch. Third, it's a super minor detail, but they didn't replace the oil change sticker on my car saying when my next oil change should be. All of these things added up to a very average experience, and I think it's probably mostly due to the fact that the Brook Park location is short staffed now. I hope that ART can find a replacement for Laurie soon and get back to the thorough approach that they had in past visits.

SH
Santana H.
Brook Park, OH
Ford Five Hundred
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/01/2017
Normally very good, maybe just a one-time bad experience
One of my diagnostic lights was on and I asked to find out what the problem is, answer, "the light went out, drive it and bring it back." I requested a problem be diagnosed (tell me what's wrong) so I could get it fixed. I was told the problem may be resolved and I would have to drive the car to find out. It was no surprise, but I still had the problem and I still don't know what the problem is. It's not a good situation to have a problem the Auto Repair Tech won't address but they will charge me for, "Fault Trace ..." was on my bill. To be fair maybe the light went out, I just never saw it while it was out. I have recommended ART to my friends and family because my previous experience which was very good. After this I'll reserve my judgment.

KM
Kevin M.
Brook Park, OH
Chrysler Town & Country
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/21/2017
Friendly but overpriced
First time here but price was even higher than the dealer at first but he came down as a favor for first time visit. Other places in the area were better priced but I left it there and I believe they did good work. Not sure I'll be back yet still need to decide while looking for a new mechanic...

MA
Marvis A.
Cleveland, OH
Saturn Aura
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/13/2017 Category: Service
Marvis said she felt like they charged her way too much for the diagnoses. She will never recommend them to anyone.
This review was collected via phone interview by Customer Research Inc.

MS
Maria S.
Brook Park, OH
Ford Escape
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/22/2017
Customer service
Customer service was great! Overpriced.

BD
Bob D.
Parma, OH
Chrysler Town & Country
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/19/2017
A bit of a surprise
We took our van in for brakes in the fall great service, Was a little miffed at your oil change procedure as I was told I needed to have my radiator flushed, transmission flushed and my brake fluid flushed. In looking at my Chrysler book and in going on their website they recommend trans and radiator at 125,000 and 105,000. They tell you not to change the power steering or brake fluids unless there is rust in the fluid. So I was a bit shocked that you would want to do all the above when we just have77,000 miles on the vehicle. We also had camshaft work done in November and I would think they drained and put in new fluids regarding the radiator during that procedure as most of the engine was apart.
Maybe your manuals are more liberal but I felt I was being told to have unneeded repairs. Makes me wonder about your integrity?
Gerry F. from Auto Repair Technology Inc. responded on 01/19/2017

Bob,
I am sorry to see you were less than satisfied with your last visit. When it comes to fluid services there is a debate between the manufacturers who are in the business of selling cars (Perform as little maintenance as possible) and the repair side of the business where are goal is to make the vehicle last as long as possible. We perorm a fluid analysis using an approved method called fluid Rx.

But really none of the technical talk matters, It comes down to we strive for 100% satisfaction and we fell short of that mark. We welcome the oppurtunity to earn your business and go over the fluid analysis in greater detail so you understand better why the reccomendations were made.

Auto Repair Technology

CC
Carrie C.
Brook Park, OH
Chrysler PT Cruiser
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/02/2017 Category: Service
Carrie said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.