Thank you for your feedback, we strive for 100% satisfaction so I wanted to clear a few things up. You spoke to our Service Advisor during your visit (NOT the owner). My name is Gerry & I am the owner here at Auto Repair Technololgy. We strive to provide the best service to our clients by providing a quality repair performed by the best technicians. Unfortuanatly to provide our clients with that service we do not permit clients to supply their own parts as a portion of our profits come from parts and that in turn allows to continue to offer outstanding service.
I was not happy with the way your request for supplying your own parts was answered bu the Servise Advisor & will be discussing that with him.
Thank you for bringing this to may attention
We appologize for any miscommunication at your last visit. We strive for 100% customer satisfaction and understanding of any needed repair. I hope you understand from our conversation we had on the phone that we appreciate your feedback and look forward to doing business with you in the future.
not so good---- as I left the dealership I noticed low tire pressure warning on my instrument panel.
service department said not to worry that light would go out
after a few miles of driving. when I got home I did check my
tire pressure and found front passenger side tire pressure
was between 15 and 20 psi air pressure. way to low! so much
I apologize for the inconvenience please bring the vehicle back in at your convenience any time. We would like to get this matter resolved for you at no cost. We will look forward to hearing from you.
I appoligize your service experience was poor. I welcome your feedback so I can understand exactly what went wrong. Please email me directly at Gerry@AutoRepairTechnology.netAuto Repair Technology
I an deeply troubled reading your comments about your last visit. Integrity, Honesty, Trust are things our company is built around, and the reason we have been in business for 20+ years. I will personally look into this matter and follow up with you to see what went wrong in our process and to make this correct. Thank you for your feedback, and bringing this to our attention.
We strive for 100% satisfaction and I am sorry your last visit fell short from that mark. I have reviewed your paperwork and see because you were not satisified there was no charge for the alignment. If we can assist resolving this matter any further do not hesitate to contact us.
Hi Ken. I truly apologize for any inconvenience that might have occurred on your last visit with us. There was a slight problem with the personal we had on staff that day due to one being on vacation and one having a death in the family. Our business prides ourselves on accommodating all of our clients needs. I am sending you a free oil change so the next time you visit you can experience our normal staff. I appreciate all of the input.
Thank you Andy.