Auto Repair Technology Inc.

Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

685 Reviews

96% Would Recommend
Latest Review 21 days ago

Reviews


MS
Maria S.
Brook Park, OH
Ford Escape
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/22/2017
Customer service
Customer service was great! Overpriced.

BD
Bob D.
Parma, OH
Chrysler Town & Country
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/19/2017
A bit of a surprise
We took our van in for brakes in the fall great service, Was a little miffed at your oil change procedure as I was told I needed to have my radiator flushed, transmission flushed and my brake fluid flushed. In looking at my Chrysler book and in going on their website they recommend trans and radiator at 125,000 and 105,000. They tell you not to change the power steering or brake fluids unless there is rust in the fluid. So I was a bit shocked that you would want to do all the above when we just have77,000 miles on the vehicle. We also had camshaft work done in November and I would think they drained and put in new fluids regarding the radiator during that procedure as most of the engine was apart.
Maybe your manuals are more liberal but I felt I was being told to have unneeded repairs. Makes me wonder about your integrity?
Gerry F. from Auto Repair Technology Inc. responded on 01/19/2017

Bob,
I am sorry to see you were less than satisfied with your last visit. When it comes to fluid services there is a debate between the manufacturers who are in the business of selling cars (Perform as little maintenance as possible) and the repair side of the business where are goal is to make the vehicle last as long as possible. We perorm a fluid analysis using an approved method called fluid Rx.

But really none of the technical talk matters, It comes down to we strive for 100% satisfaction and we fell short of that mark. We welcome the oppurtunity to earn your business and go over the fluid analysis in greater detail so you understand better why the reccomendations were made.

Auto Repair Technology

CC
Carrie C.
Brook Park, OH
Chrysler PT Cruiser
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/02/2017 Category: Service
Carrie said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RM
Robert M.
Cleveland, OH
Ford Ranger
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/17/2016 Category: Service
Spoke with Josephine. She said whenever she calls in advance for tires, when she gets there, they tell her it would be 2 or 3 days to get the tires and has to reschedule her appointment. They have a sign that they take walk-ins for oil changes and they reschedule when she gets there early in the morning or take her home and the vehicle is not ready until later in the afternoon. She is not recommending them because the prices are too high.
This review was collected via phone interview by Customer Research Inc.

JV
Julia Ann V.
Parma, OH
Nissan Sentra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/02/2016
receptionist
everything great except now something is rattling on the dashboard
Gerry F. from Auto Repair Technology Inc. responded on 11/03/2016

Our goal is 100% satisfaction. If you hear a rattle, please bring the vehicle in and we will gladly look at.

Feel free to give us a call so we can get you scheduled.

Auto Repair Technology

RY
Ron Y.
Middleburg Heights, OH
Buick Regal
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/07/2016 Category: Service
Ron said their prices are high. They provide extremely good service, the business is ran professionally and a good job was done.
This review was collected via phone interview by Customer Research Inc.

NC
Nicole C.
Berea, OH
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/29/2016
Helpful service
Helpful and friendly service.

Verified Customer
Brook Park, OH
Honda Odyssey
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/16/2018
Very Disappointed
I have been going there from time to time for almost 5yrs and each time have been less impressed.They are known for being higher priced than the other shops in Brook Park but they are also known to do good work in the past.They do offer payment plans which is great for unexpected repairs however I will no longer go there after my last experience.I purchased a buy one get one free oil change package which included not only an oil change but rotation of all 4 tires,a 51 point inspection,check the battery and fluids.I am pretty sure I got the oil change and I was told about a few needed repairs but my tires were not rotated and the safety inspection was not thorough or 51 point.I have a bad and very visible power steering leak which was never mentioned and I also have noisy squealing rear brakes that need to be replaced which was also never brought up.I believe that the front end parts that were close to the oil filter were noticed because of their proximity to the oil change and an actual inspection of my vehicle was never done.If you are not going to give great full service to people who buy your deals then don't offer the deals at all.I even asked if those things were done on my vehicle before signing the receipt and was told yes everything on the certificate was done.I trusted it would be and I was lied to.I will not be back

JC
Janeen C.
Maple Heights, OH
Chevrolet Malibu
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/09/2017
Still having the same issue
I brought my car to your establishment to fix my tire. When I left out for work this morning my tire pressure was so low that I had to stop to put air in it. Which made me late for work. I asked the technician if the tire would be sealed and he replied yes. The only reason I gave the review two stars was because of the receptionist. She was very polite and nice. Now I have to find a repair shop to fix the tire again.

MM
Matt M.
Buffalo, NY
Ford Focus
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/27/2017 Category: Service
Matt said he spoke to the owner of this business and explained his situation. He let them know he needed to get back to Buffalo. He wanted to get some parts from another place next door to save money and bring them in to be used but the owner would not let him. They said they needed to make money on parts. They were able to get him in quickly and get the repairs done so he could get back on the road. The owner actually accused him of being cheap and compared him to being someone that would go into a well known steak house chain and bring their own food.
This review was collected via phone interview by Customer Research Inc.
Gerry F. from Auto Repair Technology Inc. responded on 08/01/2017

Matt,
Thank you for your feedback, we strive for 100% satisfaction so I wanted to clear a few things up. You spoke to our Service Advisor during your visit (NOT the owner). My name is Gerry & I am the owner here at Auto Repair Technololgy. We strive to provide the best service to our clients by providing a quality repair performed by the best technicians. Unfortuanatly to provide our clients with that service we do not permit clients to supply their own parts as a portion of our profits come from parts and that in turn allows to continue to offer outstanding service.

I was not happy with the way your request for supplying your own parts was answered bu the Servise Advisor & will be discussing that with him.

Thank you for bringing this to may attention

Gerry Frank

Auto Repair Technology

PH
Paul H.
Brook Park, OH
Chevrolet Monte Carlo
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/17/2016
My rating has always been a 5 after my last visit it went down to 2.
I was in for an oil change o 7/19/16. When my car was finished I was given my bill for the oil change, along with an estimate for my air conditioning. The estimate is for $1,056. I think if you want someone to pay this much for a repair you need to show me the problem. I waited to write this till now because I was taking the the car on a trip to New York and wanted to see how the air worked ( I have never had a problem with the air ) We are back from our trip and the air worked fine. I fell you think you can tell old people they need a repair and they will just say ok repair it. I am not paying for a repair when you won't show me the problem. I hope this isn't the way you normally do business, if it is let me know so I can find some place else to take my cars. Thank you.
Paul Hubert
216 410-8802
Hubiee1@yahoo.com
Gerry F. from Auto Repair Technology Inc. responded on 08/18/2016

Hi Paul,
We appologize for any miscommunication at your last visit.  We strive for 100% customer satisfaction and understanding of any needed repair.   I hope you understand from our conversation we had on the phone that we appreciate your feedback and look forward to doing business with you in the future.  

Auto Repair Technology

DS
Dan S.
Brooklyn, OH
Toyota Prius
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/10/2016
quick service but bad ending
the good----took care of brake repair very quickly
not so good---- as I left the dealership I noticed low tire pressure warning on my instrument panel.
service department said not to worry that light would go out
after a few miles of driving. when I got home I did check my
tire pressure and found front passenger side tire pressure
was between 15 and 20 psi air pressure. way to low! so much
for safety!

KK
Kayla K.
Brook Park, OH
Mercury Cougar
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/11/2016 Category: Service
Kayla said her was vehicle was repaired for $20 after the technician rudely told her it would cost a lot more to repair. She would recommend this business because she had an oil change performed in the past and it went fine.
This review was collected via phone interview by Customer Research Inc.

JD
Joyce D.
Cleveland, OH
Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/06/2015
brakes still sweak after 800.00
expence great
Gerry F. from Auto Repair Technology Inc. responded on 09/08/2015

Hello Joyce,
I apologize for the inconvenience please bring the vehicle back in at your convenience any time.  We would like to get this matter resolved for you at no cost.  We will look forward to hearing from you.

Auto Repair Technology

CF
Calvin F.
Cleveland, OH
Audi A6
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/16/2015 Category: Service
Calvin said this business told him they would fix his oil leak. He paid them to stop the leak, but they could not fix it. He said he would not recommend them because they did not do what they were supposed to do.
This review was collected via phone interview by Customer Research Inc.

RP
Rita P.
Brook Park, OH
Dodge Caliber
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/11/2015 Category: Service
Rita said she had an appointment at 9:00 am and had dropped her vehicle off at this business at 8:00 am. Her vehicle was not ready until 1:30 pm and she had to wait an additional 45 minutes for them to replace a light bulb.
This review was collected via phone interview by Customer Research Inc.

IM
Isaiah M.
Cleveland, OH
Toyota Camry Solara
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/20/2018
Worst place EVER!
I am not coming back to this location anymore!
Gerry F. from Auto Repair Technology Inc. responded on 07/24/2018

Isaiah,

I appoligize your service experience was poor. I welcome your feedback so I can understand exactly what went wrong. Please email me directly at Gerry@AutoRepairTechnology.net

Auto Repair Technology

RR
Randy R.
Cleveland, OH
Ford Ranger
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/07/2017
No good want to rip people off
They are some thieves and don't want to admit that steal stuff from people cuz I had a toolbox for a whole bunch of tools in there in my truck and return my truck back with no tool box or my tools it's the second time they have done that to me and I will never return back cuz they are outrageous price not even certified by the Better Business Bureau they are required to be certified by the Better Business Bureau and are graded f

DD
Debra D.
Parma, OH
Chevrolet Cobalt
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/05/2017
I feel taken advantaged of and lied to.
My first experience was for over $1,100.00 for a repair, inspection and fluid flush. I was also told I could save some money if I purchased the Car Club deal. My car never leaked anything until then. I had to bring it back and get some kind of drain replaced. I was made to believe it was a favor....coincidence that it leaked in the first place after being worked on? I don't think so. Then I had my head lights replaced. My deer deflector got broken off. When I called I was told nothing would be broken maliciously. I never said that but also didn't even get an apology. Then my window wouldn't go up or down and needed repaired inside the door. )Over 200.00. My door handle broke right after! I was told it would get fixed free but it was just a coincidence! How insulting. The only reason I returned was because I thought I was getting a "free" oil change and windshield wiper blades. Well let me tell you FREE means FREE. And you guys need to return my 29.00 charged. My receipt says FREE inspection and then there is a 10.00 charge!!!! But the best is I was told to get my brake fluid changed. I WAS TOLD THAT WAS DONE ON MY FIRST ORIGINAL VISIT WITH YOU. I am going to demand my money be returned for the Car Care Club that was NOT free as I was led to believe. No one told me I had to pay labor. Did you think you had a dumb person that wouldn't look into this. I am going to have my car looked at and make sure everything you charged me for was done and done correctly. Treating me with arrogance when I came in surely was not the way to treat a customer. (Janine is not to be included in this. She is a very nice person who IS doing her job) I am one of the most dissatisfied customers ever. You broke something THREE times I was there! I want and believe I should have my money returned! Unbelievable service or lack of. Can you tell how I feel? (Funny thing was....I was told by a couple people you guys had sneaky hidden costs and I ignored them)

HB
Hilary B.
Brook Park, OH
Chrysler PT Cruiser
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/31/2017 Category: Service
Hilary said her vehicle was not fixed and she was overcharged.
This review was collected via phone interview by Customer Research Inc.