Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

683 Reviews

96% Would Recommend
Latest Review about 24 hours ago

Reviews


GR
Grace R.
Cleveland, OH
Dodge Grand Caravan
Verified Customer
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05/24/2019
Prices for service.
Auto Repair technology does their job to the highest quality standards. They are reliable and honest.

AH
Arthur H.
Cleveland, OH
Buick LaCrosse
Verified Customer
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05/24/2019
Great place to take you auto
The people that work there are the nicest people I have come in contact with for a long time.They treat you with respect and, it doesn't matter if you drive a new car or an older one. I'd recommend them
to anyone.
Ernestine & Arthur

Verified Customer
Brook Park, OH
Hyundai Entourage
Verified Customer
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05/23/2019
The people that work there.
I like going to Auto Repair Technology the service is excellent. When I have any work done there I know it is done right. Most of my service is oil changes and while I am sitting waiting for this to get done, the office person is a very nice lady. She does look for any coupons for me if any are available. I can hear her on the phone with clients and she very professional and polite to people on the other end of the phone. When my car is done there are suggestions of any repairs that need to be attended to and sometimes I let them take care of it as I know they are very honest. I will take my car there as long as I have it because of their honesty.

BW
Bryan W.
Chicago, IL
Ram 1500
Verified Customer
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05/23/2019 Category: Service
Bryan said that the place had great customer service and offered shuttle service as well.
This review was collected via phone interview by Customer Research Inc.

SK
Steve K.
Brook Park, OH
Chevrolet Equinox
Verified Customer
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05/21/2019 Category: Service
Steve said it was great with this place. He had a certain problem with sensors that another facility hadn't been able to fix, but they were able to solve the problem at this business. He stated the staff actually went above and beyond. He needed to go directly for the state inspection after they worked on the vehicle. When they were testing it, they drove it far enough that it would pass the Ames test. They tested it after that drive, and they knew it would pass. It passed the Ames test.
This review was collected via phone interview by Customer Research Inc.

DG
Diane G.
Cleveland, OH
Volkswagen CC
Verified Customer
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05/20/2019 Category: Service
Diane said that the place was like family, they treated her fairly and were very nice to her. Karen in the office was just super.
This review was collected via phone interview by Customer Research Inc.

JV
Julia Ann V.
Middlebrg Hts, OH
Nissan Sentra
Verified Customer
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05/19/2019
Great service
Great service and reliable. Have taken my car there for 5 yrs.

CR
Chad R.
Brook Park, OH
Toyota Sienna
Verified Customer
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05/15/2019
Super nice people
Fast and courteous with great pricing and products.

PH
Paul H.
North Olmsted, OH
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
Paul said the repairs were done ahead of time. He said they were done by mid morning.
This review was collected via phone interview by Customer Research Inc.

AP
Adam P.
Brook Park, OH
Toyota RAV4
Verified Customer
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05/08/2019
Ideal
I have always had good experiences with Auto Repair Technology. Quality work for a fair price with a high quality customer service.

DZ
Damon Z.
Cleveland, OH
Ram 1500
Verified Customer
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04/29/2019
Great Service
I usually do most of my maintenance on my vehicles, but due to time constraints I needed to have the work completed ASAP. Auto Repair Technology did a fantastic job and did it with a smile. I am sure I will be back for future work. Clean, professional, honest, and timely— what more can you ask for!

JB
James B.
Cleveland, OH
Lincoln MKX
Verified Customer
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04/22/2019
Service Fairness pricing
They are honest fair and job was done on time. Been a long time since I was impressed. Called repair shop down the street. Got a price $300.00 over Auto Repair Tech. And they lied there butts off about the extent of the job. Conrads you shouldn't be in business. Thanks Jim

TF
Tylur F.
Cleveland, OH
GMC Yukon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2019 Category: Service
Tylur said the service was good however he wasn't given any information on the service.
This review was collected via phone interview by Customer Research Inc.

AB
Anne B.
Cleveland, OH
Volkswagen Jetta Sedan
Verified Customer
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04/10/2019
Wonderful
Treated my son and I with the utmost respect and were very kind and helpful!

RS
Richard and Maureen S.
Brook Park, OH
Kia Forte Koup
Verified Customer
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04/05/2019
Flushing systems
Polite, knowledgeable And fair

JW
Jennifer W.
Cleveland, OH
Mercury Monterey
Verified Customer
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04/03/2019
Awesome customer service!
I took my van to Auto Repair Technology following a break down. They were really awesome. They called for the tow truck which didn't take long at all. When I arrived at the shop, they had a loaner car waiting for me. Had me going and on my way within minutes. Dan called me a short time later and told me the bad news that the transmission needed to be rebuilt. UHHH!!!! I am not a car person, but I know when someone says "engine" or "transmission" that means $$$!! My van was a 2004 with 111,000 + miles on it. After he told me the price, we discussed my options. Auto Repair Technology accepts SNAP. This a great program for those who don't have the $$ in hand to pay for repair costs. However, being as my van was old with high miles, my husband and I decided to buy new. The next morning, I was able to return the loaner car and the only out of pocket was the price of the tow, which was cheaper than expected. The staff is customer service driven, gives it to you straight! I would recommend to anyone.

AA
Andreanna A.
Cleveland, OH
Chevrolet Malibu
Verified Customer
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04/01/2019
Awesome
Great fast easy honest and professional. I have found my new repair shop.

AW
Ashley W.
Cleveland, OH
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Ashley said they were honest and helpful.
This review was collected via phone interview by Customer Research Inc.

CH
Charlene H.
Brook Park, OH
Ford Ranger
Verified Customer
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03/18/2019 Category: Service
Charlene said the staff kept her informed as to what was going on with her vehicle, and what needed to be done. They got permission before doing the work. She also stated that they are very friendly and the place has a good atmosphere.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Cleveland, OH
Dodge Journey
Verified Customer
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03/05/2019
Five Stars is not enough!
I took my vehicle to a franchise competitor that has been in business for 50 year. Purpose of going was to have my brakes done. After my vehicle was inspected, I was informed that I needed 4 new rotors, brake pads all around and 2 new calipers. I was told that the ones in the rear were seized and needed replaced. They gave me an estimate of $1400. I didn't have that much, so I was getting ready to see if I could scrounge money from my other Bill's. You know, rob Peter to pay Paul. Fortunately a coworker text me and told me to stop, and give Auto Repair Technology a call.

I discussed what the competition had diagnosed and how much it would be. Dan asked me if the calipers slides could be moved. I don't know anything about that stuff. I was just told they were seized and needed replacing($95/caliper). He told me to bring it in and he promised it would not cost anywhere near that to fix. So.....I did. They had the tires off and looked at everything which seemed like 5 minutes. Dan came up to the front and gave me that "THEY'RE MORONS" look and told me they didn't need replacing. Just needed to be broken down, install new hardware and lube them up. I was very pleased to hear that news as one would assume. He gave a quote which was just a bit over half of the competition price.

They steered me in the right direction to pay for the work to be done. I was able to apply for a loan option to pay for it. Now I wouldn't have to be stuck with $60 in the bank to last me until next Payday which is in another week. Dan promised and by God he kept that promise! I've never had a specific place to get repairs done, but today I found my garage that will service my vehicles from now on!!! Curtious, Professional, and Customer Satisfaction driven repair shop. 5 stars is not enough!!!