Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

671 Reviews

96% Would Recommend
Latest Review 6 days ago

Reviews


TF
Tylur F.
Cleveland, OH
GMC Yukon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2019 Category: Service
Tylur said the service was good however he wasn't given any information on the service.
This review was collected via phone interview by Customer Research Inc.

AB
Anne B.
Cleveland, OH
Volkswagen Jetta Sedan
Verified Customer
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04/10/2019
Wonderful
Treated my son and I with the utmost respect and were very kind and helpful!

RS
Richard and Maureen S.
Brook Park, OH
Kia Forte Koup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019
Flushing systems
Polite, knowledgeable And fair

JW
Jennifer W.
Cleveland, OH
Mercury Monterey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019
Awesome customer service!
I took my van to Auto Repair Technology following a break down. They were really awesome. They called for the tow truck which didn't take long at all. When I arrived at the shop, they had a loaner car waiting for me. Had me going and on my way within minutes. Dan called me a short time later and told me the bad news that the transmission needed to be rebuilt. UHHH!!!! I am not a car person, but I know when someone says "engine" or "transmission" that means $$$!! My van was a 2004 with 111,000 + miles on it. After he told me the price, we discussed my options. Auto Repair Technology accepts SNAP. This a great program for those who don't have the $$ in hand to pay for repair costs. However, being as my van was old with high miles, my husband and I decided to buy new. The next morning, I was able to return the loaner car and the only out of pocket was the price of the tow, which was cheaper than expected. The staff is customer service driven, gives it to you straight! I would recommend to anyone.

AA
Andreanna A.
Cleveland, OH
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019
Awesome
Great fast easy honest and professional. I have found my new repair shop.

AW
Ashley W.
Cleveland, OH
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Ashley said they were honest and helpful.
This review was collected via phone interview by Customer Research Inc.

CH
Charlene H.
Brook Park, OH
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Charlene said the staff kept her informed as to what was going on with her vehicle, and what needed to be done. They got permission before doing the work. She also stated that they are very friendly and the place has a good atmosphere.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Cleveland, OH
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019
Five Stars is not enough!
I took my vehicle to a franchise competitor that has been in business for 50 year. Purpose of going was to have my brakes done. After my vehicle was inspected, I was informed that I needed 4 new rotors, brake pads all around and 2 new calipers. I was told that the ones in the rear were seized and needed replaced. They gave me an estimate of $1400. I didn't have that much, so I was getting ready to see if I could scrounge money from my other Bill's. You know, rob Peter to pay Paul. Fortunately a coworker text me and told me to stop, and give Auto Repair Technology a call.

I discussed what the competition had diagnosed and how much it would be. Dan asked me if the calipers slides could be moved. I don't know anything about that stuff. I was just told they were seized and needed replacing($95/caliper). He told me to bring it in and he promised it would not cost anywhere near that to fix. So.....I did. They had the tires off and looked at everything which seemed like 5 minutes. Dan came up to the front and gave me that "THEY'RE MORONS" look and told me they didn't need replacing. Just needed to be broken down, install new hardware and lube them up. I was very pleased to hear that news as one would assume. He gave a quote which was just a bit over half of the competition price.

They steered me in the right direction to pay for the work to be done. I was able to apply for a loan option to pay for it. Now I wouldn't have to be stuck with $60 in the bank to last me until next Payday which is in another week. Dan promised and by God he kept that promise! I've never had a specific place to get repairs done, but today I found my garage that will service my vehicles from now on!!! Curtious, Professional, and Customer Satisfaction driven repair shop. 5 stars is not enough!!!

JW
Jeanne W.
Akron, OH
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Jeanne said that the business was able to take advantage of her but didn't and she felt like they were very nice, honest, and trustworthy.
This review was collected via phone interview by Customer Research Inc.

RD
Richard D.
Brook Park, OH
Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Richard said the business does good work. They do exactly what they are supposed to and he does not have to go back. He does recommend them to others.
This review was collected via phone interview by Customer Research Inc.

ED
Elaine D.
Parma, OH
Nissan Altima
Verified Customer
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02/26/2019
2-25-19
As always, my service was very good and all of the work done in only a few hours. Thank you Dan for honoring my expired discount and for the use of the rental .

SM
Shawn M.
Cleveland, OH
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Shawn said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

WT
Willy T.
Strongsville, OH
Mercedes-Benz S430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Spoke with Willy's wife. She said the staff provided good service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Wickliffe, OH
Mazda CX-9
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
Great service!!
Great service, friendly staff! 5 stars!

BD
Bob D.
Middlebrg Hts, OH
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019
Always get the best service here.
There are lots of places that service your car in the Parma area. There is one place that stands for quality service and quality prices. Great staff, great work go try them out.

Verified Customer
Brook Park, OH
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019
Exceptional cust. serv./ job performance.
Helpful to work around your schedule' provided towing and transportation if work is going to done on premisses.
Friendly and knowledgeable. Answered all my questions, gave options to work to be performed and stood by their work and word.

LH
Lynn H.
Cleveland, OH
HUMMER H3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019
5 star service
Took my hummer in for an oil change, I received 5 star service, The staff is very professional and treated me with respect. They did an amazing job!!!!!!

MF
Marc F.
Brook Park, OH
Ford Focus
Verified Customer
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01/29/2019
Convenience and very friendly.
This is the second time I brought my Ford Focus to Auto Repair Technology. They were very accommodating and helpful. Keeping me posted on the progress and letting me use their loaner car while mine was being fixed was a great stress reliever. The two people I talked to were Dan and Karen, always made me feel welcome. As much as I want my car to go without needing repairs, if it does, I definitely feel good about taking it to Auto Repair Technology.

SV
Shailing V.
Lorain, OH
Dodge Caliber
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019 Category: Service
Shailing said the service was very good.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Middlebrg Hts, OH
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
Used car inspection
I have been coming here for quite awhile. The service here is excellent. There are very helpful and when my son and I needed to buy him a used car they went out of there way to inspect the used cars. It took four cars but we were very happy with the car we bought. They were very patient and made sure we got the right car. I am very thankful they were there for us. I wouldn't take my car anywhere else.