Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

586 Reviews

96% Would Recommend
Latest Review 4 days ago

Reviews


RR
Randy R.
Cleveland, OH
Ford Ranger
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Overall Rating 1/5rating 1rating 1rating 1rating 1
12/07/2017
No good want to rip people off
They are some thieves and don't want to admit that steal stuff from people cuz I had a toolbox for a whole bunch of tools in there in my truck and return my truck back with no tool box or my tools it's the second time they have done that to me and I will never return back cuz they are outrageous price not even certified by the Better Business Bureau they are required to be certified by the Better Business Bureau and are graded f

DD
Debra D.
Parma, OH
Chevrolet Cobalt
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Overall Rating 1/5rating 1rating 1rating 1rating 1
10/05/2017
I feel taken advantaged of and lied to.
My first experience was for over $1,100.00 for a repair, inspection and fluid flush. I was also told I could save some money if I purchased the Car Club deal. My car never leaked anything until then. I had to bring it back and get some kind of drain replaced. I was made to believe it was a favor....coincidence that it leaked in the first place after being worked on? I don't think so. Then I had my head lights replaced. My deer deflector got broken off. When I called I was told nothing would be broken maliciously. I never said that but also didn't even get an apology. Then my window wouldn't go up or down and needed repaired inside the door. )Over 200.00. My door handle broke right after! I was told it would get fixed free but it was just a coincidence! How insulting. The only reason I returned was because I thought I was getting a "free" oil change and windshield wiper blades. Well let me tell you FREE means FREE. And you guys need to return my 29.00 charged. My receipt says FREE inspection and then there is a 10.00 charge!!!! But the best is I was told to get my brake fluid changed. I WAS TOLD THAT WAS DONE ON MY FIRST ORIGINAL VISIT WITH YOU. I am going to demand my money be returned for the Car Care Club that was NOT free as I was led to believe. No one told me I had to pay labor. Did you think you had a dumb person that wouldn't look into this. I am going to have my car looked at and make sure everything you charged me for was done and done correctly. Treating me with arrogance when I came in surely was not the way to treat a customer. (Janine is not to be included in this. She is a very nice person who IS doing her job) I am one of the most dissatisfied customers ever. You broke something THREE times I was there! I want and believe I should have my money returned! Unbelievable service or lack of. Can you tell how I feel? (Funny thing was....I was told by a couple people you guys had sneaky hidden costs and I ignored them)

HB
Hilary B.
Brook Park, OH
Chrysler PT Cruiser
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Overall Rating 1/5rating 1rating 1rating 1rating 1
07/31/2017 Category: Service
Hilary said her vehicle was not fixed and she was overcharged.
This review was collected via phone interview by Customer Research Inc.

MH
Mike H.
Brook Park, OH
GMC Sierra 1500
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/18/2017 Category: Service
Mike said he paid $151 to have his air conditioner fixed. He is very disappointed because the air conditioner is still not blowing air.
This review was collected via phone interview by Customer Research Inc.

BP
Brian P.
Cleveland, OH
Honda Odyssey
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Overall Rating 1/5rating 1rating 1rating 1rating 1
02/10/2017 Category: Service
Brian said he would not recommend this business because they ripped him off. They said they would perform a diagnoses for free and then charge him a certain amount to fix it. However, they didn't actually fix the vehicle because his check engine light was still on. They made him pay them for working on his vehicle or he couldn't get his vehicle back. They offered him a payment plan for over $1000 in order to fix what was actually wrong with his vehicle. When he took his vehicle elsewhere, they charged him the same amount as this facility but they actually fixed the problem. The second facility told him this business did the work incorrectly and that they should have known better. They shouldn't of charged him for the work.
This review was collected via phone interview by Customer Research Inc.

RR
Richard and Linda R.
Brook Park, OH
Chevrolet TrailBlazer
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Overall Rating 1/5rating 1rating 1rating 1rating 1
01/23/2017
Mr. Richard Roskoph
Not satisfied wiyh being lied to by .................joe, the person in charge. ..........being that the coolant was chnged with the last repair,New waterpump, the fluid did not need changing again. The charges for two hoses and flushing the cooling system were excesive in comparison to other repair scources. This last repair ends my relationship with Auto Technology! !.
Gerry F. from Auto Repair Technology Inc. responded on 01/23/2017

Richard,
I an deeply troubled reading your comments about your last visit. Integrity, Honesty, Trust are things our company is built around, and the reason we have been in business for 20+ years. I will personally look into this matter and follow up with you to see what went wrong in our process and to make this correct. Thank you for your feedback, and bringing this to our attention.

Sincerely,
Gerry Frank

Auto Repair Technology

JM
James M.
Parma, OH
Ford Ranger
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Overall Rating 1/5rating 1rating 1rating 1rating 1
09/21/2016 Category: Service
James said his vehicle has tires mounted on nice wheels and they used the wrong wheel weights which could ruin the wheels. They were supposed to do an alignment but they had no proof of doing the alignment. They did not have any paperwork detailing the alignment and they were unable to provide any.
This review was collected via phone interview by Customer Research Inc.
Gerry F. from Auto Repair Technology Inc. responded on 09/26/2016

James,
We strive for 100% satisfaction and I am sorry your last visit fell short from that mark. I have reviewed your paperwork and see because you were not satisified there was no charge for the alignment. If we can assist resolving this matter any further do not hesitate to contact us.

Auto Repair Technology

KL
Ken L.
Brook Park, OH
Ford Focus
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Overall Rating 1/5rating 1rating 1rating 1rating 1
03/10/2015
5.5 hours un exceptable when told a couple of hours
I was told I would need to leave the car for a couple of hours and waiting was not recomenned .I left the car and didnt get it back for 5 and a half hours makeing me late for work needless to say for an oil change and tire rotation I was not happy. My car was the last one to be worked on . I asked the girl why it was not done and she said its first come first serve. I thought that was what an appointment was all about.
The Auto Repair T., service advisor from Auto Repair Technology Inc. responded on 03/11/2015

Hi Ken.  I truly apologize for any inconvenience that might have occurred on your last visit with us.  There was a slight problem with the personal we had on staff that day due to one being on vacation and one having a death in the family.  Our business prides ourselves on accommodating all of our clients needs.  I am sending you a free oil change so the next time you visit you can experience our normal staff.  I appreciate all of the input.
Thank you Andy.


JC
Janeen C.
Maple Heights, OH
Chevrolet Malibu
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/09/2017
Still having the same issue
I brought my car to your establishment to fix my tire. When I left out for work this morning my tire pressure was so low that I had to stop to put air in it. Which made me late for work. I asked the technician if the tire would be sealed and he replied yes. The only reason I gave the review two stars was because of the receptionist. She was very polite and nice. Now I have to find a repair shop to fix the tire again.

MM
Matt M.
Buffalo, NY
Ford Focus
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/27/2017 Category: Service
Matt said he spoke to the owner of this business and explained his situation. He let them know he needed to get back to Buffalo. He wanted to get some parts from another place next door to save money and bring them in to be used but the owner would not let him. They said they needed to make money on parts. They were able to get him in quickly and get the repairs done so he could get back on the road. The owner actually accused him of being cheap and compared him to being someone that would go into a well known steak house chain and bring their own food.
This review was collected via phone interview by Customer Research Inc.
Gerry F. from Auto Repair Technology Inc. responded on 08/01/2017

Matt,
Thank you for your feedback, we strive for 100% satisfaction so I wanted to clear a few things up. You spoke to our Service Advisor during your visit (NOT the owner). My name is Gerry & I am the owner here at Auto Repair Technololgy. We strive to provide the best service to our clients by providing a quality repair performed by the best technicians. Unfortuanatly to provide our clients with that service we do not permit clients to supply their own parts as a portion of our profits come from parts and that in turn allows to continue to offer outstanding service.

I was not happy with the way your request for supplying your own parts was answered bu the Servise Advisor & will be discussing that with him.

Thank you for bringing this to may attention

Gerry Frank

Auto Repair Technology

PH
Paul H.
Brook Park, OH
Chevrolet Monte Carlo
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/17/2016
My rating has always been a 5 after my last visit it went down to 2.
I was in for an oil change o 7/19/16. When my car was finished I was given my bill for the oil change, along with an estimate for my air conditioning. The estimate is for $1,056. I think if you want someone to pay this much for a repair you need to show me the problem. I waited to write this till now because I was taking the the car on a trip to New York and wanted to see how the air worked ( I have never had a problem with the air ) We are back from our trip and the air worked fine. I fell you think you can tell old people they need a repair and they will just say ok repair it. I am not paying for a repair when you won't show me the problem. I hope this isn't the way you normally do business, if it is let me know so I can find some place else to take my cars. Thank you.
Paul Hubert
216 410-8802
Hubiee1@yahoo.com
Gerry F. from Auto Repair Technology Inc. responded on 08/18/2016

Hi Paul,
We appologize for any miscommunication at your last visit.  We strive for 100% customer satisfaction and understanding of any needed repair.   I hope you understand from our conversation we had on the phone that we appreciate your feedback and look forward to doing business with you in the future.  

Auto Repair Technology

DS
Dan S.
Brooklyn, OH
Toyota Prius
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/10/2016
quick service but bad ending
the good----took care of brake repair very quickly
not so good---- as I left the dealership I noticed low tire pressure warning on my instrument panel.
service department said not to worry that light would go out
after a few miles of driving. when I got home I did check my
tire pressure and found front passenger side tire pressure
was between 15 and 20 psi air pressure. way to low! so much
for safety!

KK
Kayla K.
Brook Park, OH
Mercury Cougar
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/11/2016 Category: Service
Kayla said her was vehicle was repaired for $20 after the technician rudely told her it would cost a lot more to repair. She would recommend this business because she had an oil change performed in the past and it went fine.
This review was collected via phone interview by Customer Research Inc.

JD
Joyce D.
Cleveland, OH
Hyundai Sonata
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/06/2015
brakes still sweak after 800.00
expence great
Gerry F. from Auto Repair Technology Inc. responded on 09/08/2015

Hello Joyce,
I apologize for the inconvenience please bring the vehicle back in at your convenience any time.  We would like to get this matter resolved for you at no cost.  We will look forward to hearing from you.

Auto Repair Technology

CF
Calvin F.
Cleveland, OH
Audi A6
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/16/2015 Category: Service
Calvin said this business told him they would fix his oil leak. He paid them to stop the leak, but they could not fix it. He said he would not recommend them because they did not do what they were supposed to do.
This review was collected via phone interview by Customer Research Inc.

RP
Rita P.
Brook Park, OH
Dodge Caliber
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/11/2015 Category: Service
Rita said she had an appointment at 9:00 am and had dropped her vehicle off at this business at 8:00 am. Her vehicle was not ready until 1:30 pm and she had to wait an additional 45 minutes for them to replace a light bulb.
This review was collected via phone interview by Customer Research Inc.

NA
Nichole A.
Cleveland, OH
Ford Fusion
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/13/2018 Category: Service
Nichole said she had to bring her vehicle back in, as the employees didn't fill her vehicle's fluids.
This review was collected via phone interview by Customer Research Inc.

MG
Margaret G.
Lakewood, OH
Subaru Forester (Natl)
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/01/2018
Not up to usual standards
I have been a customer of ART for over four years and have never been disappointed with customer service, workmanship, or cost. One of the best things about ART was that the mechanics would look over my car (which is 14 years old with almost 200k miles), send me the report via email, and tell me what REALLY needed to be fixed and what could wait. This time, there were a few things I noticed. First off, Laurie has retired - she will be missed! She had wonderful customer service skills and was always so accommodating. Second, the mechanics only worked on what I asked them to this time and did not fully inspect my vehicle or submit a report via email. I'm worried that there may be another problem (brakes in particular) that they did not catch. Third, it's a super minor detail, but they didn't replace the oil change sticker on my car saying when my next oil change should be. All of these things added up to a very average experience, and I think it's probably mostly due to the fact that the Brook Park location is short staffed now. I hope that ART can find a replacement for Laurie soon and get back to the thorough approach that they had in past visits.

SH
Santana H.
Brook Park, OH
Ford Five Hundred
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/01/2017
Normally very good, maybe just a one-time bad experience
One of my diagnostic lights was on and I asked to find out what the problem is, answer, "the light went out, drive it and bring it back." I requested a problem be diagnosed (tell me what's wrong) so I could get it fixed. I was told the problem may be resolved and I would have to drive the car to find out. It was no surprise, but I still had the problem and I still don't know what the problem is. It's not a good situation to have a problem the Auto Repair Tech won't address but they will charge me for, "Fault Trace ..." was on my bill. To be fair maybe the light went out, I just never saw it while it was out. I have recommended ART to my friends and family because my previous experience which was very good. After this I'll reserve my judgment.

KM
Kevin M.
Brook Park, OH
Chrysler Town & Country
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/21/2017
Friendly but overpriced
First time here but price was even higher than the dealer at first but he came down as a favor for first time visit. Other places in the area were better priced but I left it there and I believe they did good work. Not sure I'll be back yet still need to decide while looking for a new mechanic...