Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

621 Reviews

96% Would Recommend
Latest Review 1 day ago

Reviews


SZ
Shayou Z.
Kent, OH
Ford Focus
Verified
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09/24/2018 Category: Service
Shayou said the service was pretty quick and everything was done well.
This review was collected via phone interview by Customer Research Inc.

RS
Richard and Maureen S.
Brook Park, OH
Kia Forte Koup
Verified
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09/20/2018
Service-9/19/18
The service was fair and polite. I will definitely be back for future service

CR
Cheryl R.
Brook Park, OH
Honda Civic Sdn
Verified
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09/15/2018
Possible vehicle purchase inspection
I want to say that ever since Dan took over at Auto Repair Technology I feel like I have a "big brother" looking out for me. I am a single mother of three and in a very tight financial situation. I have a vehicle that is solid at the moment, however, reaching the point of replacement. I am in the process of looking for a new used vehicle and brought one that looked sound in for the inspection. The vehicle was a hybrid Honda Civic.

Dan and his teamed hooked it up the vehicle and found that while the body was solid and looked great, there were numerous repetative hard codes that would have cost me thousands in the future. He told me that he could not in good conscience advise me to buy this vehicle.

Two things stood out to me. Dan could have seen this as an opportunity to make big bucks in the future yet looked out for my best interest. The other was when the salesman at the lot was given the hard copy of the report, he did just the opposite attempting to make a sale anyway. (Which leads me to believe that he will dump this car off on some unsuspecting person who does not do their dye diligence and have it inspected before buying).

What a contrast in integrity. I trust Dan so much that I now trust him with taking good care of my 21 year old daughter who drives in from Garfield just to have him take care of her vehicle because she has been taken advantage of numerous times on her side of town.

On a side note, Karen (the front receptionist) is a great asset as well. She is courteous, friendly, and personable.

Thank you Dan and team for looking out for the little people like me. You're a blessing to me and my family.

CM
Charles M.
Middlebrg Hts, OH
Ford F-150
Verified
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09/15/2018 Category: Service
Charles said the employees outdid themselves.
This review was collected via phone interview by Customer Research Inc.

SK
Sharon K.
Brook Park, OH
Ford Fusion
Verified
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09/13/2018
Super service
From the receptionist to the technicians and all personnel in between this is the friendliest place. More importantly the honesty in what was needed for my car and options I was give for repairs was unbelievable. The repairs were done quickly and my car runs like brand new. I would and will recommend Auto Repair Technology to everyone I know

DT
Darryle T.
Brook Park, OH
Chrysler Town & Country
Verified
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09/12/2018 Category: Service
Darryle said he has absolutely no issues at all. The staff have been very helpful, they get right back to him and give him details about the repairs he needs. They are really good.
This review was collected via phone interview by Customer Research Inc.

KF
Kathy F.
Brunswick, OH
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Service
Kathy said Karen and the staff are all wonderful.
This review was collected via phone interview by Customer Research Inc.

JK
Joseph K.
Cleveland, OH
Mercury Sable
Verified
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09/08/2018 Category: Service
Spoke with Joseph's wife. She said they would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

IG
Ian G.
Cleveland, OH
Kia Amanti
Verified
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09/06/2018
people are nice and make sure your questions are answered
lady at the desk was very nice and helpful. She sympathized with me and understood me. the mechanic made sure to answer all my concerning questions .

EF
Elizabeth F.
Brook Park, OH
GMC Envoy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Elizabeth said they did a great job.
This review was collected via phone interview by Customer Research Inc.

MC
Maxine C.
Cleveland, OH
Kia Forte
Verified
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09/04/2018 Category: Service
Maxine said Dan and the staff are back to this facility and she is pleased with the service she received.
This review was collected via phone interview by Customer Research Inc.

VP
Vicki P.
Brook Park, OH
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Vicki said the business got her in and out quickly at a good price.
This review was collected via phone interview by Customer Research Inc.

AM
Adolpha M.
Brook Park, OH
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Adolpha said the receptionist was nice. Everything was great .It was cheap.
This review was collected via phone interview by Customer Research Inc.

BK
Bob K.
Ohio
Mercury Montego
Verified
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08/17/2018 Category: Service
Bob said the business was knowledgeable and also very informative.
This review was collected via phone interview by Customer Research Inc.

FT
Frank T.
Cleveland, OH
Dodge Grand Caravan
Verified
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08/11/2018
Oil Change for Road Trip
I was leaving on a road trip and was at the end of my last oil change. I came in without an appointment to see if they could take me. They did not have an opening that day and were very backed up. They managed to fit me in quickly though and gave me peace of mind for my trip. They are a great bunch of people and I will continue to use them in the future.

BD
Bob D.
Brook Park, OH
Toyota Camry Solara
Verified
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08/09/2018 Category: Service
Bob said the business does a very good job. They are reliable. He feels comfortable there. They seem to treat him right. They are reasonably priced.
This review was collected via phone interview by Customer Research Inc.

JS
Jennifer S.
Brunswick, OH
Jeep Patriot
Verified
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08/09/2018 Category: Service
Jennifer said everything was fine. It was smooth, quick, and good. They did great job. The price was reasonable.
This review was collected via phone interview by Customer Research Inc.

KG
Kevin G.
Brook Park, OH
Dodge Dart
Verified
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08/09/2018 Category: Service
Kevin said the business was honest.
This review was collected via phone interview by Customer Research Inc.

GE
George E.
Cleveland, OH
Chevrolet Camaro
Verified
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08/06/2018
Awesome customer service
Great friendly people got me in the same day I called and was done by the end of the day

Verified Customer
Cleveland, OH
Ford Focus
Verified
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08/06/2018
Very friendly and professional
I went to Auto Repair Technology at the recommendation of a friend who has used their services before and had a positive experience. I had a new transmission put in my car at another facility two years ago, and in order to be compliant with the three-year warranty I purchased at the time, each year I have to have my transmission fully inspected and tested to make sure it is still running properly. I am new to the area and had never been to Auto Repair before, but they were very friendly, professional, and efficient. I received the documentation I needed for my warranty, and based on the road test, the mechanic even took notes on a couple other things he recommended I have looked at sometime soon. I definitely plan on returning to Auto Repair Technology in the future.