Thank you for your feedback, we strive for 100% satisfaction so I wanted to clear a few things up. You spoke to our Service Advisor during your visit (NOT the owner). My name is Gerry & I am the owner here at Auto Repair Technololgy. We strive to provide the best service to our clients by providing a quality repair performed by the best technicians. Unfortuanatly to provide our clients with that service we do not permit clients to supply their own parts as a portion of our profits come from parts and that in turn allows to continue to offer outstanding service.
I was not happy with the way your request for supplying your own parts was answered bu the Servise Advisor & will be discussing that with him.
Thank you for bringing this to may attention
I an deeply troubled reading your comments about your last visit. Integrity, Honesty, Trust are things our company is built around, and the reason we have been in business for 20+ years. I will personally look into this matter and follow up with you to see what went wrong in our process and to make this correct. Thank you for your feedback, and bringing this to our attention.
Maybe your manuals are more liberal but I felt I was being told to have unneeded repairs. Makes me wonder about your integrity?
I am sorry to see you were less than satisfied with your last visit. When it comes to fluid services there is a debate between the manufacturers who are in the business of selling cars (Perform as little maintenance as possible) and the repair side of the business where are goal is to make the vehicle last as long as possible. We perorm a fluid analysis using an approved method called fluid Rx.
But really none of the technical talk matters, It comes down to we strive for 100% satisfaction and we fell short of that mark. We welcome the oppurtunity to earn your business and go over the fluid analysis in greater detail so you understand better why the reccomendations were made.
We strive for 100% satisfaction and I am sorry your last visit fell short from that mark. I have reviewed your paperwork and see because you were not satisified there was no charge for the alignment. If we can assist resolving this matter any further do not hesitate to contact us.
not so good---- as I left the dealership I noticed low tire pressure warning on my instrument panel.
service department said not to worry that light would go out
after a few miles of driving. when I got home I did check my
tire pressure and found front passenger side tire pressure
was between 15 and 20 psi air pressure. way to low! so much
I apologize for the inconvenience please bring the vehicle back in at your convenience any time. We would like to get this matter resolved for you at no cost. We will look forward to hearing from you.