Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

612 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


HW
HEATHER W.
Costa Mesa, CA
Jeep Liberty
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/16/2019
Tell you your car is fixed and it’s not!
Not a good feeling at this shop!

NT
NATHAN T.
Toyota Tundra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/21/2015
Personality on Phone
Was a bit discouraged with the way the man dealt with phone conversation.

PL
Paul L.
Fountain Valley, CA
Lexus GS 300 Luxury Perform Sdn
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/19/2019 Category: Service
Paul said the service was good. However, the alignment was still out. He will not recommend this business for service until it is fixed.
This review was collected via phone interview by Customer Research Inc.

AG
Anne G.
California
Mercedes-Benz C300
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/20/2018 Category: Service
Anne said she didn't think she should have been charged for an alignment since she didn't think her vehicle needed it. She stated the customer service was great at this facility.
This review was collected via phone interview by Customer Research Inc.

BA
Baliey A.
Costa Mesa, CA
Chevrolet Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/23/2016 Category: Service
Spoke with Clayton. He said the business was not clear about what the problem was. The problem keeps changing and they don't know why.
This review was collected via phone interview by Customer Research Inc.

VA
Vijay A.
Valencia, CA
Lexus IS 250
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/12/2016 Category: Service
Vijay said the staff member that worked on his vehicle were really good but the prices were a little high.
This review was collected via phone interview by Customer Research Inc.

JY
Joey Y.
Laguna Niguel, CA
BMW X5
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/11/2016 Category: Service
Joey said the service was done pretty fast and he does not feel like he should have paid so much labor time. He was quoted 3 hours but it only took hour or hour and a half. He could see maybe 2 hours of labor charged but not the estimated 3 hour quote. He was personable but he should have been more thorough.
This review was collected via phone interview by Customer Research Inc.

JV
Jonathan V.
Huntington Beach, CA
Mazda CX-7
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/06/2016 Category: Service
Jonathan said he was very unhappy with the business. There were things on his vehicle that were working and now the windows on his vehicle are not going up or down.
This review was collected via phone interview by Customer Research Inc.

ML
Michael L.
Fountain Valley, CA
BMW 335i
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/21/2015 Category: Service
Michael said he had to make multiple appointments with this business to get the problems on his vehicle fixed. For this reasons, he would not recommend this business.
This review was collected via phone interview by Customer Research Inc.

GS
GARY S.
Costa Mesa, CA
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2019
Good service
Taking my cars to Mac’s I feel relaxed knowing I’ll get good honest service and pay for what I get.

EA
ELI A.
Ontario, CA
Honda Civic Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2019
fast service👍🏻
I went there for the service of wheel alignment and i was early but still they help me right away. Good service and fast. 🙂

MS
Micheal S.
Newport Beach, CA
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2019 Category: Service
Micheal said the service was great and he loves the staff. He added everything was awesome but he felt it was expensive.
This review was collected via phone interview by Customer Research Inc.

S
S.
Irvine, CA
Nissan Versa
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/01/2019
Well Qualified & Quick Service
Went for allignment. Done allignment in 40 mins. Knowledgeable peoples

DR
DON R.
Irvine, CA
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2018
Friendly and timely service
5 for service and 5 recommend

MS
Micheal S.
Newport Beach, CA
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018 Category: Service
Micheal said this business is friendly and personable. When he was leaving his last service, he noticed something dragging under the vehicle and he went back the next day. The staff took care of the piece. It turned out to be a piece pf plastic, nothing major, but they took care of it for him.
This review was collected via phone interview by Customer Research Inc.

SL
Suny L.
Costa Mesa, CA
Scion tC
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2018 Category: Service
Suny said that they are friendly and finished the job on time.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Costa Mesa, CA
Kia Optima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2018
Good service, good price.
Unfortunately, the auto tech left a dirty smudge on the passenger seat. Probably from replacing the cabin filter.

GS
Gary S.
Costa Mesa, CA
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2018 Category: Service
Gary said the staff were very professional, easy to talk to and fairly honest he believed.
This review was collected via phone interview by Customer Research Inc.

LN
Laurence N.
Garden Grove, CA
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2018 Category: Service
Laurence said the manager is nice and friendly.
This review was collected via phone interview by Customer Research Inc.

DG
Dante G.
Garden Grove, CA
Chrysler PT Cruiser
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018 Category: Service
Dante said the staff did a decent job with his alignment, but the vehicle seems to steer a bit to the left.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 612 in total