Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

488 Reviews

99% Would Recommend
Latest Review about 10 hours ago

Reviews


SD
SYDNIE D.
Sun City, CA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Great Service & Great Employees
The guys working there are great, caring and quick! They made me feel comfortable and took care of additional issues with my truck without hesitation.
I will be going back to Mac's!

AG
Anne G.
California
Mercedes-Benz C300
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/20/2018 Category: Service
Anne said she didn't think she should have been charged for an alignment since she didn't think her vehicle needed it. She stated the customer service was great at this facility.
This review was collected via phone interview by Customer Research Inc.

BA
Baliey A.
Costa Mesa, CA
Chevrolet Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/23/2016 Category: Service
Spoke with Clayton. He said the business was not clear about what the problem was. The problem keeps changing and they don't know why.
This review was collected via phone interview by Customer Research Inc.

JV
Jonathan V.
Huntington Beach, CA
Mazda CX-7
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/06/2016 Category: Service
Jonathan said he was very unhappy with the business. There were things on his vehicle that were working and now the windows on his vehicle are not going up or down.
This review was collected via phone interview by Customer Research Inc.

MT
MAHMOUD T.
Irvine, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2015
Recent car mentenace
Met with a warm welcome and big smile. the details of my request were discussed in a pleasant way. My car was well taken care of and delivered back to me in optimum condition. Thank you Macs Auto.

ML
Michael L.
Fountain Valley, CA
BMW 335i
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/21/2015 Category: Service
Michael said he had to make multiple appointments with this business to get the problems on his vehicle fixed. For this reasons, he would not recommend this business.
This review was collected via phone interview by Customer Research Inc.

CR
CEZANA R.
Anaheim, CA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
HONEST, RELIABLE, EXPERT EXPERIENCE
I drive an ol’ 2002 Toyota 4Runner. Before coming in, everytime I hit above 45 mph my car would vibrate, it didn’t feel safe. As a student, being able to get from point A to B is important to me. Prior to visiting 4-5 shops before hand to diagnose my vehicle- not one could give me an answer. I was frustrated, my car did not feel safe. The owner, Larry Gaff, is warm and honest. Mr. Gaff’s vision to be the best and most reliable shop around truly manifests in who he picks to help run his business, such as serviceman Aaron as well as the hardworking team of technicians here.
I’m so happy, thank you so much for bringing life and love back into my oldie but goodie.

BW
BRIAN W.
Huntington Beach, CA
Dodge Challenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Super friendly and helpful
The guys here are great! I’ve come in for every oil change and had a ding repaired. Been coming about 3 years now. Fair pricing and always upfront with everything. They call you before they do anything to your car to make sure the time and cost ok. Great recommendations and will brainstorm ideas with you without trying to sell anything at all. Just honest and good people here, all you can ask for.

Verified Customer
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Fast service and good customer service
Good service

PT
PAUL T.
Huntington Beach, CA
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Very quick
Very efficient work

DL
DAVID L.
Newport Beach, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
BEST independent garage in the area.
Love these guys! Work always completed on time and at price agreed or less. Thanks for your excellent work!

MA
MICHAEL A.
Irvine, CA
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018
Quick and easy
Came in for an alignment was in and out in about an hour. Friendly staff.

EO
ELIZABETH O.
Placentia, CA
Toyota Celica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018
Great customer service, friendly and fast. Larry makes you feel comfortable & is very accommodating
Was done in under an hour for alignment. The staff was friendly and Larry ( the owner) gave great customer service. They honored my groupon with no problem & got me in & out with no hassle.

QN
QUANG N.
Fountain Valley, CA
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Good and great service
Outstanding and friendly service.

TT
THUY T.
Anaheim, CA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018
Thuy Ta
You are best of services, when I take my cars to your shop for 4 wheel alignments. I do believe that you have any others auto care services and you are always try to match the best deals.

TS
Tanner S.
Temecula, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Tanner said the staff at this business are awesome. They are great.
This review was collected via phone interview by Customer Research Inc.

MS
Micheal S.
Newport Beach, CA
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018 Category: Service
Micheal said this business is friendly and personable. When he was leaving his last service, he noticed something dragging under the vehicle and he went back the next day. The staff took care of the piece. It turned out to be a piece pf plastic, nothing major, but they took care of it for him.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Costa Mesa, CA
Toyota Prius v
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018
4 Wheel Alignment
The crew and the manager were very good in what they do. Didn’t even wait for more than half an hour and they performed the service quickly and accurately.

SL
Suny L.
Costa Mesa, CA
Scion tC
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2018 Category: Service
Suny said that they are friendly and finished the job on time.
This review was collected via phone interview by Customer Research Inc.

SS
Serna S.
Huntington Beach, CA
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Serna said the service is good.
This review was collected via phone interview by Customer Research Inc.

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