Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

428 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


BA
Baliey A.
Costa Mesa, CA
Chevrolet Pickup
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/23/2016 Category: Service
Spoke with Clayton. He said the business was not clear about what the problem was. The problem keeps changing and they don't know why.
This review was collected via phone interview by Customer Research Inc.

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Jonathan V.
Huntington Beach, CA
Mazda CX-7
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/06/2016 Category: Service
Jonathan said he was very unhappy with the business. There were things on his vehicle that were working and now the windows on his vehicle are not going up or down.
This review was collected via phone interview by Customer Research Inc.

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MAHMOUD T.
Irvine, CA
Toyota Prius
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2015
Recent car mentenace
Met with a warm welcome and big smile. the details of my request were discussed in a pleasant way. My car was well taken care of and delivered back to me in optimum condition. Thank you Macs Auto.

ML
Michael L.
Fountain Valley, CA
BMW 335i
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/21/2015 Category: Service
Michael said he had to make multiple appointments with this business to get the problems on his vehicle fixed. For this reasons, he would not recommend this business.
This review was collected via phone interview by Customer Research Inc.

CM
Celste M.
Santa Ana, CA
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Celeste said the staff were nice and the prices were great.
This review was collected via phone interview by Customer Research Inc.

RP
Romona P.
Santa Ana, CA
Toyota Tundra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Spoke with Dan. He said the business have helped him a lot. The staff give good quality service, with no issues, at a great value. He said Larry, is a super guy, who has brilliant customer service, and is always resourceful. He said they have been fantastic, and he is the first person he calls if he has a mechanical issue with his vehicle. They are a great organization.
This review was collected via phone interview by Customer Research Inc.

AD
Aaron D.
Irvine, CA
Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Aaron said Larry is professional, treats him fairly, and he is honest. He said they are the best.
This review was collected via phone interview by Customer Research Inc.

ME
Michael E.
Santa Ana, CA
Toyota FJ Cruiser
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
Michael said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

DK
David K.
Irvine, CA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Spoke with David. He said the staff are honest, efficient, they solved the problem and they stuck to the original price quote, so there weren't any surprises with the cost of the service.
This review was collected via phone interview by Customer Research Inc.

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Sara L.
Irvine, CA
Mazda Mazda3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Sara said the price and service was good.
This review was collected via phone interview by Customer Research Inc.

SH
Syed H.
Anaheim, CA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Syed said the business has good customer service and cheap prices, along with offering a 1 year warranty.
This review was collected via phone interview by Customer Research Inc.

JM
Jack M.
Costa Mesa, CA
Honda Civic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Jack said he enjoyed the service very much, the business gave him a good deal on his tie rod and he was happy about it.
This review was collected via phone interview by Customer Research Inc.

CA
Camder A.
Newport Beach, CA
Honda Civic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Camder said all of the staff were nice, quick and they did a good job. It was a really good experience.
This review was collected via phone interview by Customer Research Inc.

PB
Pete B.
Costa Mesa, CA
Scion xA
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Pete said Larry is a great guy and provides good service.
This review was collected via phone interview by Customer Research Inc.

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Sharon K.
Buena Park, CA
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Sharon said when she arrived at the business, the staff member who greeted her was very friendly and sent her directly to the office. Larry in the office was extremely friendly, and she was impressed that he checked online for different quotes on a part she would need for her door panel. He also worked with her with her groupon. He told her the vehicle would be ready in an hour, and they completed an oil change and wheel alignment in 45 minutes. He was working with another customer who thought they were having issues with multiple tires, but he said only one needed to be fixed. She really appreciated his honesty, as it is very difficult for her to find a good, honest mechanic. She enjoyed that they had a loaner vehicle available for customers and that they were open on Saturdays. She was also impressed by their office space that had a television and a waiting room. The staff was very honest and willing to please their customers, the process was very convenient. . She was highly impressed with her experience and she will return in the future.
This review was collected via phone interview by Customer Research Inc.

DW
Dominic W.
Long Beach, CA
Scion xB
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Dominic said the staff members provided good service. They were speedy and offered great prices.
This review was collected via phone interview by Customer Research Inc.

LS
Leslie S.
Los Alamitos, CA
Buick LaCrosse
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Leslie said she got an appointment right away. They got the tire in an hour and at a good price. She is going back tomorrow for an alignment.
This review was collected via phone interview by Customer Research Inc.

VT
Vinh T.
Fountain Valley, CA
INFINITI G35 Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Vinh said he was in and out fast.
This review was collected via phone interview by Customer Research Inc.

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JACKOB S.
Yorba Linda, CA
Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018
Good reliable service
I went there a few times with vaious cars and always got excellent treatment and prefect work done.

XF
Xuefeng F.
Irvine, CA
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Xuefeng said the service was very good and he liked it.
This review was collected via phone interview by Customer Research Inc.

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