Underhood Automotive Inc

Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

370 Reviews

99% Would Recommend
Latest Review 5 months ago

Reviews


PS
Pedro S.
Hayfork, CA
Toyota Tacoma
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Overall Rating 1/5rating 1rating 1rating 1rating 1
09/05/2017
worthless
clicking when starting. paid $100 and clicking still there. 3 techs couldn't figure it out. never to return again . I will just replace the starter myself

SH
Shawn H.
Redding, CA
Toyota Pickup
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/06/2015 Category: Service
Shawn said he took the vehicle in for a smog test and this business informed him he needed a new throttle control. He went home and got the one he had and without them putting it on the vehicle passed.
This review was collected via phone interview by Customer Research Inc.
Jaime J. from Underhood Automotive Inc responded on 11/10/2015

Communication and understanding the customers needs is everything in business.  After contacting and discussing the concerns Shawn had we were able to come to a resolution that we both are happy with. I want all of my customers to have a pleasant and productive experience on every and all visits. Thank You, Shawn, for talking to me and giving me the opportunity to make things good.

Jaime Jacobsen, Pres.

PS
Paul S.
Redding, CA
Chevrolet Pickup
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/01/2015 Category: Service
Spoke with Sharon. She said she was not satisfied with the business because she took her vehicle in to get her air conditioner serviced and the next day it was blowing hot air. She took it back in to them, they looked under the hood, moved a couple of wires and it was working again. She took her vehicle home, then tried the air conditioner a few days later and it was still blowing hot air, so she returned to the business. She did not have the money to pay for the service at the time, but when she did get a credit card to pay for the service she took it home the air condition was still blowing hot air. She would not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

AI
Anna I.
Redding, CA
Nissan Altima
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/22/2016 Category: Service
Anna said the business overcharged her but she would recommend their business for service.
This review was collected via phone interview by Customer Research Inc.

JM
Jarrett M.
California
Ford Focus
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2017 Category: Service
Jarrett said this business was pretty good.
This review was collected via phone interview by Customer Research Inc.

NM
Norman M.
Mount Shasta, CA
Chevrolet Blazer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2017 Category: Service
Norman said the business did what they said they would do in the time they said they would.
This review was collected via phone interview by Customer Research Inc.

BP
Beverly P.
Redding, CA
Lincoln Town Car
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2017 Category: Service
Spoke with Dave. He said he was satisfied with the service. His one concern is, he kept getting parts that did not work.
This review was collected via phone interview by Customer Research Inc.

FA
Fletcher A.
Crockett, CA
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2017 Category: Service
Fletcher said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RS
Richard S.
Redding, CA
Mazda MPV
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2017 Category: Service
Richard said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RH
Rachael H.
Redding, CA
Chevrolet Impala
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2017 Category: Service
Rachael said the service was good.
This review was collected via phone interview by Customer Research Inc.

MS
Mitchell S.
Cottonwood, CA
Ford Escort
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/24/2017 Category: Service
Spoke with Brenda. She said they completed the job quickly and they did well.
This review was collected via phone interview by Customer Research Inc.

MA
Mike A.
Redding, CA
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/25/2017 Category: Service
Mike said he would recommend the business for service, but they were a bit slow.
This review was collected via phone interview by Customer Research Inc.

WH
William H.
Redding, CA
Plymouth Reliant
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/20/2017 Category: Service
William said they provided good service.
This review was collected via phone interview by Customer Research Inc.

JR
Jesse R.
Shingletown, CA
GMC Envoy
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2016 Category: Service
Jesse said the business took care of him. The price was a little high but they are good people to work with.
This review was collected via phone interview by Customer Research Inc.

JM
Joseph M.
Redding, CA
Chevrolet TrailBlazer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2016 Category: Service
Joseph said they were good. He would like to thank the business for providing quick service and for helping him.
This review was collected via phone interview by Customer Research Inc.

DG
Dave G.
Redding, CA
Dodge Ram Van
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2016 Category: Service
Dave said the business could not fix everything, but they tried.
This review was collected via phone interview by Customer Research Inc.

MA
Mike A.
Redding, CA
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2016 Category: Service
Mike said the business was honest and prompt. He would like the prices to be lower.
This review was collected via phone interview by Customer Research Inc.

MC
Michael C.
California
Honda Civic
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2016 Category: Service
Michael said his experience at this business was pretty fair. He is satisfied with his experience and the problem is fixed.
This review was collected via phone interview by Customer Research Inc.

CW
Charles W.
Redding, CA
Chevrolet Silverado
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2016
Jamie and staff are always prompt.
Good prompt service and courteous staff.

AS
Archie S.
Redding, CA
Suzuki Esteem
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2016 Category: Service
Spoke with Jean. She said they have always had good service from this business.
This review was collected via phone interview by Customer Research Inc.

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