Underhood Automotive Inc

Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

370 Reviews

99% Would Recommend
Latest Review 7 months ago

Reviews


PS
Pedro S.
Hayfork, CA
Toyota Tacoma
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/05/2017
worthless
clicking when starting. paid $100 and clicking still there. 3 techs couldn't figure it out. never to return again . I will just replace the starter myself

SC
Steve C.
Redding, CA
Saab 9-2X
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2016
Honest and value based business
I brought my vehicle into Underhood knowing that some mechanic's viewed it as a difficult make to work on. They did not beat around the bush or give me any false pretenses. I was given a general quote and they kept in constant contact to let me know how things were progressing as some parts were not easy to source. In the end, they finished the job and did so with excellence. I highly value good communication, and Underhood does this well. They struck me as very honest and are a place I can see recommending to others.

SH
Shawn H.
Redding, CA
Toyota Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/06/2015 Category: Service
Shawn said he took the vehicle in for a smog test and this business informed him he needed a new throttle control. He went home and got the one he had and without them putting it on the vehicle passed.
This review was collected via phone interview by Customer Research Inc.
Jaime J. from Underhood Automotive Inc responded on 11/10/2015

Communication and understanding the customers needs is everything in business.  After contacting and discussing the concerns Shawn had we were able to come to a resolution that we both are happy with. I want all of my customers to have a pleasant and productive experience on every and all visits. Thank You, Shawn, for talking to me and giving me the opportunity to make things good.

Jaime Jacobsen, Pres.

PS
Paul S.
Redding, CA
Chevrolet Pickup
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/01/2015 Category: Service
Spoke with Sharon. She said she was not satisfied with the business because she took her vehicle in to get her air conditioner serviced and the next day it was blowing hot air. She took it back in to them, they looked under the hood, moved a couple of wires and it was working again. She took her vehicle home, then tried the air conditioner a few days later and it was still blowing hot air, so she returned to the business. She did not have the money to pay for the service at the time, but when she did get a credit card to pay for the service she took it home the air condition was still blowing hot air. She would not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

BW
Bobbi W.
Redding, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2018
New to town
I was completely impressed with Jamie and the guys ...was new to area had some issues took my car in in a day i was back on the road and not broke thanks jamie

SR
Sudea R.
Redding, CA
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2017
Excellent Work Overtime
Jamie and his staff are reliable and work well. I appreciate the work he does on my car to keep me and my growing family safe. He's always kind and friendly with a smile on his face. Quality work and great customer service that I can rely on!

TM
Terry M.
Redding, CA
Ford Bronco
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2017 Category: Service
Terry said the service was good and fast.
This review was collected via phone interview by Customer Research Inc.

SJ
Sharon J.
Redding, CA
Toyota Matrix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2017 Category: Service
Sharon said this business was able to squeeze her in at the last minute. They called right away with a diagnosis and got her vehicle fixed quickly. They saved her money instead of overcharging her.
This review was collected via phone interview by Customer Research Inc.

WB
Wayne B.
Redding, CA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2017 Category: Service
Wayne said this business was friendly. He received good service and he liked the staff. He appreciated their service.
This review was collected via phone interview by Customer Research Inc.

RP
Rod P.
Redding, CA
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2017
The Team here is excellent
I received excellent service for my smog and advice on my Subaru. Drew was helpful with information pertaining to my Subaru, thank you Jaime and Drew.

LW
Lou W.
French Gulch, CA
HUMMER H2
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2017 Category: Service
Lou said the business was on time and they knew what they were doing.
This review was collected via phone interview by Customer Research Inc.

KD
Kenneth D.
Redding, CA
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2017 Category: Service
Kenneth said this business was very good.
This review was collected via phone interview by Customer Research Inc.

TH
Thomas H.
Redding, CA
Kia Sportage
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2017 Category: Service
Thomas said the staff are really friendly people and they are always honest. They are pretty timely. It was a good experience.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
Shingletown, CA
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2017 Category: Service
John said the staff did what he wanted in an appropriate time frame.
This review was collected via phone interview by Customer Research Inc.

EH
Ely H.
Redding, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2017
Smog Service
Although I have taken a number of my vehicles to Underhood for service, I never cease to be amazed at the quick, honest and friendly service that is received, regardless of the need.

DH
Debra H.
Weaverville, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2017
Female Auto Owner
This is how I want to be treated when I have to have something done to my vehicle.
They are polite, and genuine in their advice and good prices. If I have any questions or concerns I never feel uncomfortable asking. Not being knowledgeable about engine's, I've always felt heard when discussing my issues with my truck.

DC
Diana C.
Redding, CA
Chrysler Sebring
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2017
Honest and Affordable
I have a Chrysler Sebring that the engine light said had a bad camshaft position sensor. Chrysler Service Center wanted $195 to diagnose the problem but that was on top of fixing the problem. Underhood Auto fixed the problem and had it back to me the next day for $182!! Thank you, Underhood Auto

JM
Jarrett M.
California
Ford Focus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2017 Category: Service
Jarrett said this business was pretty good.
This review was collected via phone interview by Customer Research Inc.

TS
Tery S.
Whitmore, CA
Lincoln MKX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2017 Category: Service
Tery said the employees are nice and quick. She plans to go back and she has recommended them to others.
This review was collected via phone interview by Customer Research Inc.

SH
Steve H.
Redding, CA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2017 Category: Service
Steve said he really appreciates the fact that the owner let him make payment arrangements. The mechanic went the extra mile to find out what was wrong with his vehicle.
This review was collected via phone interview by Customer Research Inc.

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