Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

489 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
93% Would Recommend
100% Business Response
Latest Review 25 days ago

Reviews


LH
Lynna H.
Salinas, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/05/2019
Bait and Switch on Tires
Tuesday this location did factory recall work and a regular service. They gave me a written estimate for tires which included 4 wheel balancing.
Today (Friday) I tried to schedule the tire purchase and installation of tires for next week. I was told the offer they made me on Tuesday was in error and the price will be over $1000!! (they say they quoted me for the wrong tires for my car.....)
Needless to say, I'm not buying tires here. I don't even want to have my car serviced here again. I am so disappointed the Salinas Dealership closed where I bought my car.
Marvin P., Service Manager from Peninsula Hyundai responded on 04/09/2019

Thank you for taking the time to rerspond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

EA
Esther A.
Watsonville, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/17/2019 Category: Service
Liars, unethical behaivor and a foul attitude is the first thing you will find in the service department.
Luis Miller is a liar. He had so MANY opportunities to be straight forward and honest, but he decided to take advantage of a situation. And for what? Honestly. This is unacceptable.

Salinas Hyundai closed down before my lease expired, I wanted to make sure I took my car to a place that people have trusted and decided to take my contract to Peninsula Hyundai to refinance my car. I ended up taking my other car since I didn't think I would need it as I just wanted to transfer it to my mother. They ended up asking me how many miles where on it, and since we didn't want to face any problems later we told them that it had high miles on it. They didn't bother verifying it. And it seems that banks didn't want to trust a car that is three years old with high miles on it, it was impossible to not have a cosigner with my mother. I ended up just keeping it in my name because I had excellent credit. During our lease end contract signing, we were told to contact Eddie to schedule a Smog check. He told us that we we just needed it done. We didn't contest it, because if my car needs it I want it to get it done as well. The financial representative was extremely pushing for us to get some sort of mechanical insurance, and tried to convince us by telling us that "everyone gets it," and basically ininuating that we would be stupid for not getting it and end up paying a lot of money out of pocket if anything does go down. I politely declined, again and again and again. After everything, we finally could leave, but as we were leaving my mother and I wondered when we would pay our $1000 down payment because he never asked for it. To avoid a future headache later, we turned to ask him when we should pay. He quickly realized his mistake and immediately too our card to pay. I understand it was time for everyone to head home. But this was also incredibly unprofessional.

So a couple days later Luis Miller calls me to set up and appointment for the smog check. I asked him if we would pay out of pocket. He said that we would. I told him if that were the case if I would be able to take it to a place closer to where I lived because it was a long commute to Monterey. And that I could just send them confirmation. He told me that he would find out and and told me that he would call me back. A couple of hours later he called me back to tell me that I actually wouldn't have to pay out of pocket because Hyundai would pay for it. But that I would have to take it to Monterey. I still ended up asking him if they had a place that was certified from them that I could take it in to get it smogged. He said he would call me back. By this time, he was already incredibly annoyed. You could tell by his voice. Finally he called me back again and he said "you know what they told me that you don't have to worry about it."

uhm what? How did it go from us getting told that it needs it, to not to worry about it? After spending a lot of time talking about getting it done. I tried calling customer service to find out if I really needed the smog check because if I did I want to make sure it gets taken care off. A lovely woman picked up the phone and she told me that my car actually had a recall on it. I couldn't believe the amount of time that we ended up here and no one told us that my car had a recall on it? How is that even possible? This is absolutely absurd.

I ended up calling services to schedule the for the recall Luis picked up the phone, he was in an absolutely foul mood. And all throughout this time I've kept my composure. ANd he doesn't have the decency to do the same? I asked him if we could schedule an appointment for the recall, and that while we were at it if I could just schedule the appointment to get my Smog checked out. And he said that that would be no problem. I double checked that we wouldn't get charged. He said "That is what I was told." What a lovely way for the blame to be taken off of him if I were to show up and ended up getting charged for the service. We ended up making the appointment for March 11th, 2019 at 3:30pm. I unfortunatly couldn't go because I was working, So I called to make sure my mother would be able to instead of me, so there was no problems. Luis -in again another foul mood said that would be no problem. Fastforward to later in the day where I look over the paper to find out they didn't even do the SMOG check!!

After he told my mother again and again that they did and that everything was cleared and good to go. My mother doesn't speak good english, and he took complete advantage of her! He outright lied to her and said everything was done and sent her on her way. My mother known enough english to understand if they didn't do a service. So he could have easily told her that they didn't do the smog. He could have grabbed someone if there was a language barrier to translate but he didn't bother! There was multiple ways she could have known that way she could have contacted me if there was a problem. Or hell, even Luis could have picked up the phone to call me to tell me that they didn't smog my car. This is beyond unacceptable!!

Don't ever think it ok to take advantage of someone who foolhardily trusted you. This is so unbelievable Luis Miller. You could have been honest from the START but you lied to me wasted our not only our time but his as well. And over what? being annoyed that I kept calling to verify? seriously?


Mystery shop this guy, his attitude is FOUL. He is a liar. And no matter how many please and thank you's you give him. He won't care.

This guy then has the AUDACITY to leave me a voicemail on March 14th to schedule a smog check.

No explanations.

No apologies.

Nothing. He just wanted to cover his own behind. Smug can't even cover his tone of voice.

I am so incredibly disappointed in his behavior and attitude.

How can Hyundai hire someone who lies to their members

for NO REASON WHATSOEVER. It's honestly heartbreaking how downhill customer service has gone. Bob and Tina over at Salinas Hyundai sold us as loyal customers.

Luis Miller Tainted that trust.
Marvin P., Service Manager from Peninsula Hyundai responded on 03/20/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

BB
Barbara B.
Seaside, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/23/2018 Category: Service
Not
Not happy with the grease on my tan seat. Had to bring in the next day for clean up.
Marvin P., Service Manager from Peninsula Hyundai responded on 08/23/2018

Thank you for taking the time to respond to our
survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

WH
Woong H.
Pacific Grove, CA
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/08/2018 Category: Service
First time buy Hundai car
I don't know yet recommend or not
Marvin P., Service Manager from Peninsula Hyundai responded on 08/10/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Pacific Grove, CA
2009 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/06/2018 Category: Service
Be professional on the job
Customers came to you in the trust of you would take care of their cars and protect it. If you work on the job with careless and inconsiderate attitude then nobody would come back.
Marvin P., Service Manager from Peninsula Hyundai responded on 07/07/2018

Thank you for taking the time to respond to our survey. I will be contacting you to discuss your concerns.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Monterey, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/12/2018 Category: Service
They just don’t care
They simply just dining care, and care selling another vehicle and not assisting their customers. Horrible experience.
Marvin P., Service Manager from Peninsula Hyundai responded on 06/13/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

DB
Devin B.
Salinas, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/02/2018 Category: Service
Consider another Hyundai dealership
Horrible experience my first time here... Scheduled out a transmission service 5 days in advance, provided the make, model, and VIN during scheduling of the appointment. When talking to the service rep on the phone he said there was a recall on an alternator bolt so I agreed to have that taken care of during the appointment. When I get there the service rep (likly not the same guy that made the appointment) said it would be 90-120 minutes so I decided to pull out my laptop and wait in the waiting room. The waiting room was freezing and the complimentary coffee was crap but that's besides point I'm about to make. After 120 minutes the service rep says that the technician reccomends a break service but I had my breaks changed a few weeks prior so I was confused and declined. The service tech then goes to say that they were out of transmission fluid for my make/model but the alternator bolt was changed. WTF do you mean out of that fluid. This was scheduled with plenty of time in advance I said and he tried saying I didn't specify the make/model during the scheduling of the appointment but I know I did and even if I didn't when scheduling the appointment I had to go out to my car to get the VIN so why didn't they know based off of that. I should have been told they were out of the fluid to begin with and reschedule the appointment but no they wanted to probe my car for additional ways to charge me in addition to completing the recall so they get paid by the manufacturer. Very poor customer service and preparation on this dealerships service department.
Marvin P., Service Manager from Peninsula Hyundai responded on 03/02/2018

Thank you for taking the time to respond to the survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Monterey, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/27/2018 Category: Service
Took my car in for routine check up and not sure if they even did anything at all
Check engine lights went on less than 24 hours of taking it in. Tire pressure low in ALL Tires, makes me wonder if they did anything at all.......my car was ready within a couple of hours after taking it in, I knew it was too good to be true!!
Marvin P., Service Manager from Peninsula Hyundai responded on 02/27/2018

Thank you for taking the time to repond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

CS
Cembra S.
Seaside, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/27/2017 Category: Service
MAKING AN APPOINTMENT IS A JOKE
This location is impossible to make an appointment with. I called 20 times over the course of 2 days and left a voicemail but never received a call back. I then made an appointment at the Hyundai website. On the day of my appointment I showed up but there was no record whatsoever of me ever making my appointment. I had to show my text message verifying my appointment and was then told that the appointment never carried over into their system and that I would not get my car back until the next business day. After my appointment I noticed that my center console was damaged. It will not stay closed and flaps open all of the time. I tried calling and of course no one answers. I am very disappointed in Hyundai.
Marvin P., Service Manager from Peninsula Hyundai responded on 11/28/2017

Hi Cembra,

We apologize for you inconvenience in making an appointment.
We are continuosly woking on the process of making
appointment.

Thank you for your feedback

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com


NJ
Nancy J.
Pebble Beach, CA
2014 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/09/2017 Category: Service
Nancy W. Keough
My service experience was worthless for which I paid $135.00. They have one more chance to do this right. Otherwise, I will go elsewhere.
Marvin P., Service Manager from Peninsula Hyundai responded on 11/10/2017

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

HS
Hector S.
Watsonville, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/27/2017 Category: Service
charging customers on malfunction on 2015 Sonata
I have purchased 3 Hyundai Sonata and never have this problem until last service
Bradley B., Service & Parts Director from Peninsula Hyundai responded on 01/27/2017

Hector , you do have warranty a great one as a matter of record.  I do apologize that adjustments are only covered for 1 year or 12,000 miles.  In the case of the repair this time it was not covered.  We value your business and hope you choose to return.

Regards

Bradley Brooks


Verified Customer
Marina, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/05/2016 Category: Service
Won't go back.
Made an appointment for one new tire. When I arrived at 8:30 I was asked to sign for the service, which I assumed was for a new tire.. I was to wait in the waiting room. An hour and 1 and 1/2 later I was told I needed another tire and a battery?? My battery is fine. I agreed to the additional tire and we agreed they should align the front. I was lent a car and told they'd call when the car was ready. At 5:00 PM I called them and they said to come in the car would be ready when I got there. When I went to settle up they said I had asked for a 30,000 service, which is incorrect. I explained again that I had only wanted the tires. They said "you signed for it, you have to pay for it" I tried explaining that when I called it was for tires. I also explained that I get my oil and filter service elsewhere, why would I ask them to do it.They became rather rude and called in a so called manager who said quite bluntly, you sign for it you need to pay for it. I own a 2016 Hyundai that I purchased at this dealership and a 2013 Hyundai which this involves. I am a senior citizen and have never in my life had this type of service of confrontation at any dealer in my life. In my opinion this was a deliberate act.
Bobby B. from Peninsula Hyundai responded on 12/06/2016

Hi,
I am very surprised by your comments. Our service department, and our dealership as a whole, pride themselves on our integrity and providing excellent service. Perhaps there was a miscommunication, but there would never be a deliberate attempt to deceive you in any way.


IK
Ira K.
Santa Cruz, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/09/2016 Category: Service
Inept service department
Go somewhere as these guys are clueless.
Bobby B. from Peninsula Hyundai responded on 08/09/2016

Hello Ira,
I wish to apologize for the service you received during your most recent visits to Peninsula Hyundai. It appears that we were not able to secure the parts needed to repair your Hyundai promptly. I assure you that this is not the way we conduct business, and we will make every possible effort to make sure that this does not happen again. I will have someone contact you to see if there is some equitable way to resolve your concerns with our service department.


SF
Steve F.
Ben Lomond, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2016 Category: Service

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/02/2016 Category: Service
Great Service
i had give a previous post that was not about this dealer. Peninsula Hyundai was a great help to us diagnosing our problem and when the waranty company told us we had to take it to the dealer we had bought the car from, Peninsula got our car going and did not charge us for their time.
A bunch of great guys. Thank you so much
Bobby B. from Peninsula Hyundai responded on 08/02/2016

Hi Steve,
Based on your comments, it looks like you and your wife had a poor experience with your vehicle, but not our service department. Hopefully our staff did everything possible to help you work through the difficult situation. The low score on the survey is unfortunately a direct reflection on us. I would really appreciate it if you would reconsider the circumstances and des ore us based on our service and not the unfortunate circumstances surrounding your visit.


Verified Customer
Seaside, CA
2010 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/31/2016 Category: Service
Rip off
The tire rotation is free at other hyundai services. I did not get any information they charge on tire rotation but got charged.
Bobby B. from Peninsula Hyundai responded on 08/01/2016

Hello-
I want to apologize for not being able to deliver a positive service experience.  Our goal is to provide excellent service while being totally transparent in regards to service fees. Perhaps there was a misunderstanding when the service was scheduled, and for that I wish to apologize once again.  I would like to be able to reach an equitable resolution with you and be able to earn your trust back. 


Verified Customer
Monterey, CA
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/07/2016 Category: Service
No one knows what they're doing
Never had a good experience here
Bobby B. from Peninsula Hyundai responded on 06/07/2016

HI,
I am sorry to hear that we did not provide a level of service that lived up to your expectations. I would like to have the opportunity to discuss this and hopefully get a chance to earn back your trust.


Verified Customer
Del Rey Oaks, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/28/2019 Category: Service
Shady
Not confident the work was really done. Scratched my vehicle and then altered the paperwork when questioned about it. I don’t trust them.
Marvin P., Service Manager from Peninsula Hyundai responded on 03/30/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Roseville, CA
2015 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/28/2017 Category: Service
You will pay more than expected.
You will pay a lot more than you thought you would. Better off going across the street to Midas.
Marvin P., Service Manager from Peninsula Hyundai responded on 11/28/2017

Thank you for responding to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

MB
Mohammed B.
Marina, CA
2015 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/17/2017 Category: Service
my
my
Marvin P., Service Manager from Peninsula Hyundai responded on 11/19/2017

Hi Mohammed,

 Thank you for taking the time to respond to our survey.  Would it be OK to call you to discuss your service visit?

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
2013 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/11/2017 Category: Service
lazy worker and not kind
They are lazy
Samuel K., Fixed Ops Director from Peninsula Hyundai responded on 07/27/2017

Sam Kelley
Fixed Ops Director 
831 394 6741
skelley@peninsulaauto.com