Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

489 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
93% Would Recommend
100% Business Response
Latest Review 29 days ago

Reviews


DD
Dan D.
Pacific Grove, CA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
check up
The service was quick and additionally they contacted me for suggested services they recommended.
Marvin P., Service Manager from Peninsula Hyundai responded on 11/20/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Monterey, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Friendly, helpful personnel, especially our salesperson and the service manager.
Service completed ahead of schedule with wash job included.
Marvin P., Service Manager from Peninsula Hyundai responded on 11/20/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

HP
Hilda P.
Monterey, CA
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Great service dept.
Shouldn't be forced to provide more...
Marvin P., Service Manager from Peninsula Hyundai responded on 11/19/2018

 Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

MG
Michael G.
Interlaken, CA
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Won't have my Hyundai Veloster serviced anywhere else.
Great service and turnaround on my car. Had body work done and it looks great!
Marvin P., Service Manager from Peninsula Hyundai responded on 11/16/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

CS
Christina S.
Seaside, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Oil Change
I went in for an oil change I really could go anywhere but I always get great service from Marvin and his team
Marvin P., Service Manager from Peninsula Hyundai responded on 11/16/2018

 Thank you for responding to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

KP
Kathleen P.
Carmel Valley, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Customer service
I feel like family when I’m there. Marvin and Luis (spelling) in the service department and Jeff Bowles in sales are all terrific people. They are courteous, friendly and above all professional. Thank you to Hyundai for employing people like these men. 😊
Marvin P., Service Manager from Peninsula Hyundai responded on 11/14/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

RH
Ryan H.
Marina, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
.
.
Marvin P., Service Manager from Peninsula Hyundai responded on 11/09/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

PG
Phyllis G.
Salinas, CA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
It was a good experience
Great
Marvin P., Service Manager from Peninsula Hyundai responded on 11/09/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

JA
Jesus A.
Salinas, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Customer Service
Friendly and courteous customer service.
Marvin P., Service Manager from Peninsula Hyundai responded on 11/09/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Monterey, CA
2017 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Superb Service
Each and every of my experiences with Peninsula Hyundai has been excellent. Other businesses would do well to take note of their style, which treats a customer with friendly respect and superb service from the moment of the appointment phone call to the driving away, satisfied. If you choose to wait while your vehicle is being cared for, there is a comfortable waiting room: quiet, comfy chairs, daylight, fresh air, television, refreshments, pleasant employees and and out. On the occasions I have needed to wait, have noticed that other clients are relaxed and happy. The repair/maintenance itself has been all I could want; I feel that they care, and that I can rely on Peninsula to do the job and to do it right. They even wash my car! Peninsula's entire atmosphere and service is unlike anywhere else I've been, and I like it, a lot, and freely recommend them.
Marvin P., Service Manager from Peninsula Hyundai responded on 11/04/2018

 Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Monterey, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
quick to follow up on requested service
The service team was ready for me when I arrived. They jokingly told me that they were waiting for me.
Marvin P., Service Manager from Peninsula Hyundai responded on 11/04/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

VG
Victor G.
Monterey, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Excelente servicio
Very proffesional, polite , friendly , give all the information that you need to know and more
Marvin P., Service Manager from Peninsula Hyundai responded on 11/02/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

GW
Gregg W.
Monterey, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Service
Great Service!
Have had my Tucson for a year an have always had great service from Marvin and the rest of the service dept crew. Keep up the great work!
Marvin P., Service Manager from Peninsula Hyundai responded on 10/30/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

PL
Pat L.
Santa Cruz, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Best service department.
Efficient and professional
Marvin P., Service Manager from Peninsula Hyundai responded on 10/27/2018

 Thank you for taking the time to respond or survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Green Valley, AZ
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Everyone at the dealership is professional and helpful.
The Service Manager could not have been more helpful. We were very
pleased with his attention to our problem and in his professionalism.
Marvin P., Service Manager from Peninsula Hyundai responded on 10/25/2018

 Thank you for taking the time to respond to our survey. 

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

JV
Jessica V.
Marina, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Eddie V
Great Service as Always
Marvin P., Service Manager from Peninsula Hyundai responded on 10/24/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Castroville, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Excellent
Great customer service
Marvin P., Service Manager from Peninsula Hyundai responded on 10/19/2018

 Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

VR
Vicky R.
Salinas, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Customer service
Customer service excellent and car was done quickly!!
Marvin P., Service Manager from Peninsula Hyundai responded on 10/24/2018

 Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

CJ
Connie J.
Salinas, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Service
Have found that everyone is helpful and professional. Am so glad I bought a Hyundai!
Marvin P., Service Manager from Peninsula Hyundai responded on 10/24/2018

Thank you for taking the time to respond or survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Felton, CA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Quick and thorough
It takes me nearly an hour to drive to Peninsula Hyundai, but I continue to go there for my maintenance after purchasing my Santa Fe there. I've only had regular service done, such as oil changes and tire rotations, but they are always on time, efficient and thorough. I believe they carefully inspect vehicle wear to make sure nothing is missed and I can continue to drive with confidence. They also wash my car each time. When I called to make my appointment, the phone rang and rang and nobody picked up so I hung up and decided to try later. They had just opened. But within about 3 minutes, I received a return call when the service manager saw they had received a missed call and he was apologetic and accommodated my appointment to fit my request. The waiting area is neat and comfortable, with clean bathrooms close by.
Marvin P., Service Manager from Peninsula Hyundai responded on 10/15/2018

Thank you for taking the time to respond to our
survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com