Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

489 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
93% Would Recommend
100% Business Response
Latest Review about 1 month ago

Reviews


TT
Terry T.
Monterey, CA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2017 Category: Service
Fast & efficient service
Quick & efficient service
Marvin P., Service Manager from Peninsula Hyundai responded on 12/05/2017

 Hi Terry, 

  Thank you for taking the time to respond to our survey. 

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

JD
Jose D.
Salinas, CA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2017 Category: Service
Best customer service ever
Best customer service ever
Marvin P., Service Manager from Peninsula Hyundai responded on 12/04/2017

 Thank you for five star review. We appreciate your business. 

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

LG
Lynne G.
Seaside, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2017 Category: Service
Marvin!
Excellent customer service is obviously what Marvin aims for. Not only did he arrange for my first maintenance and get it done in a timely manner, he gave me some tips on how to get the most of my Sonata.
Marvin P., Service Manager from Peninsula Hyundai responded on 11/29/2017

Hi Lynne,

Thank you so much for the positive feedback and for the 5-star
review. We appreciate your business.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com


RH
Ryan H.
Deltona, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2017 Category: Service
Quick service
.
Marvin P., Service Manager from Peninsula Hyundai responded on 11/27/2017

Hi Ryan,

Thank you so much for the 5 star review. We appreciate your
business.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com


KF
Kathleen F.
Monterey, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2017 Category: Service
Friendly Service
I purchased my Hyundai Santa Fe Sport last December and have been delighted with it. I just had the first scheduled service completed at the dealership. Easy to schedule, efficient, timely completion....what's not to like? I highly recommend Peninsula Hyundai...
Marvin P., Service Manager from Peninsula Hyundai responded on 11/25/2017

 Hi Kathleen, 

Thank you for the five star review. We appreciate your business.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

LM
Luis M.
Marina, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2017 Category: Service
Service
Service was great
Marvin P., Service Manager from Peninsula Hyundai responded on 11/24/2017

Hi Luis,

Thank you for taking the time to respond to our survey. We
appreciate your business.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

KR
Kyle R.
Seaside, CA
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2017 Category: Service
Excellence
Always receive personal care.
Marvin P., Service Manager from Peninsula Hyundai responded on 11/24/2017

Thank you so much for the 5-star review. We appreciate your
business.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

CR
Chris R.
Prunedale, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2017 Category: Service
Marvin was great
Service was great
Marvin P., Service Manager from Peninsula Hyundai responded on 11/18/2017

 Thank you for the five star review. We appreciate your business. 

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

GB
George B.
Pacific Grove, CA
2015 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2017 Category: Service
Close
Easy to get to - good product
Marvin P., Service Manager from Peninsula Hyundai responded on 11/18/2017

Hi  George, 

 Thank you for the great review. We appreciate your business.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

MZ
Mary Z.
Pebble Beach, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2017 Category: Service
Oil change, tire rotation appointment
My appointment was first thing in the morning and I waited so I could go to work afterwards. I was told it would take approximately 90 minutes, which is what it said it took on my invoice. However, after 2 hours I went to check the status and found it was already done, a half hour ago according to the invoice. That was a little frustrating. Otherwise, good service!
Marvin P., Service Manager from Peninsula Hyundai responded on 11/15/2017

We always appreciate positive feedback from our customers.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Carmel, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2017 Category: Service
Cleanliness, professionlism, and Marvin Poole
Marvin is the best
Marvin P., Service Manager from Peninsula Hyundai responded on 11/15/2017

Thank you for the great rating.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

CM
Christie M.
Salinas, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2017 Category: Service
No pressure sales/great service
Everyone from Peter, the owner, Jeff in sales, Mark in finance was friendly, knowledgeable and worked to make the process easy. When time for schedule maintenance the experience was the same. Julian and Jose were professional, friendly and made it easy.
Marvin P., Service Manager from Peninsula Hyundai responded on 11/15/2017

Thank you so much for the 5 star review.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

KP
Kathleen P.
Carmel Valley, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2017 Category: Service
Service
The people are terrific, professional, courteous, friendly. I feel like family there.
Marvin P., Service Manager from Peninsula Hyundai responded on 11/08/2017

Hi Kathleen,

Thank you so much for the 5-star review.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

VR
VICTOR R.
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2017 Category: Service
They do a great job!
Since I purchased my Hyundai Accent from Monterey County Hyundai, I have been taking the car there for all my service work!!!
Marvin P., Service Manager from Peninsula Hyundai responded on 11/08/2017

Hi Victor,

Thank you for the great rating.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

TL
Tammy L.
Salinas, CA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2017 Category: Service
Wonderful Service
Very pleased !! Thank you so much
Marvin P., Service Manager from Peninsula Hyundai responded on 11/08/2017

Hi Tammy,

Thank you, we are grateful for the positive review.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

KD
Kevin D.
Marina, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2017 Category: Service
Great service
Service was great. The only thing that really irks me is that the trunk cover did not come with the car but cost $150.00. Most people i talk too find that to be absurd😲😲😲
Marvin P., Service Manager from Peninsula Hyundai responded on 11/08/2017

Hi Kevin,

Thank you so much for the 5 -star review.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Carmel, CA
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2017 Category: Service
Good service, helpful staff
This is my third Hyundai. Excellent cars and the service has always been good.
Marvin P., Service Manager from Peninsula Hyundai responded on 11/08/2017

Thank you for the great rating.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Salinas, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2017 Category: Service
Great customer service
Great customer service, helpful and answer the questions.
Marvin P., Service Manager from Peninsula Hyundai responded on 10/31/2017

We always appreciate positive feedback and thank you for the
5-star review.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

MV
Marlene V.
Marina, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2017 Category: Service
Good service
They wash my car after service! Love that!
Marvin P., Service Manager from Peninsula Hyundai responded on 10/30/2017

Hi Marlene,

Thank you so much for the 5-star review. We appreciate your
business.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

CC
CHERYL C.
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2017 Category: Service
Great
Great
Marvin P., Service Manager from Peninsula Hyundai responded on 10/26/2017

Hi Cheryl,

Thank you for the 5-star ratings. We appreciate your business.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com