Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

486 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Salinas, CA
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Friendly knowledgeable personal
They know what needs to be done to keep you car running.
Marvin P., Service Manager from Peninsula Hyundai responded on 04/27/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

RD
Richard D.
Moss Landing, CA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
A pleasant experience.
All items of interest were covered, conversions were pleasant and.to the point. Service was fantastic! Car was returned vacuumed and washed spotless.There is only one thing to say. Great Job!
Marvin P., Service Manager from Peninsula Hyundai responded on 04/23/2019

Thank you for the great ratings. Making our customers happy always makes us happy.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Watsonville, CA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Quick, thorough, friendly service
Great place
Marvin P., Service Manager from Peninsula Hyundai responded on 04/17/2019

Thank you for taking the time to respond to our survey. We are
grateful for the positive review.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Salinas, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
All good personnel
Time was well managed
Marvin P., Service Manager from Peninsula Hyundai responded on 04/17/2019

Thank you for the positive review and the 5 star rating.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

WU
Walt U.
Monterey, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
quick to follow up on requested service and suggesting things that needed to be taken care of
Best service department. When you leave, you know your car was serviced properly.
Marvin P., Service Manager from Peninsula Hyundai responded on 04/17/2019

We always appreciate positive feedback from our customers.
Thank you so much for the 5 star review.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Marina, CA
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Nice and quiet
Service department very helpful in getting your car taken car of you can even wander the lot without much disturbance which is very nice.
Marvin P., Service Manager from Peninsula Hyundai responded on 04/17/2019

Thank you for the great rating.We always appreciate positive
feedback from our customers.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

JA
Jesus A.
Salinas, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Service
Customer Service
Thankful for the service.
Marvin P., Service Manager from Peninsula Hyundai responded on 04/11/2019

Thank you for taking the time to respond to our survey. We appreciate your business.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

DF
Denise F.
Hollister, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Fantastic
I am very pleased with how the guys in the office treated me. I called in a few days before needing to get my car in. The next day my car started acting up. I called in a panic and they said come drop the car off we will do our best to squeeze your car in. In less than 24 hours my car was done. What a relief. Other people in my family have Hyundai’s as well and I told them how great I was treated. They will be bringing their cars to you as well. Gilroy and San Jose never ever tried to help me. So I am very thankful. Good kid guys.
Marvin P., Service Manager from Peninsula Hyundai responded on 04/09/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

MB
Michael B.
Monterey, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Great Service
I had a positive experience at Peninsula Hyundai and my car was serviced in a professional and timely fashion.
Marvin P., Service Manager from Peninsula Hyundai responded on 04/06/2019

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com
Marvin P., Service Manager from Peninsula Hyundai responded on 04/06/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Salinas, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019 Category: Service
The people
My salesman still is available for questions. Service department is kind and friendly...feels more like family than service.
Marvin P., Service Manager from Peninsula Hyundai responded on 04/03/2019

Thank you for the positive response. We appreciate your business.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com
Marvin P., Service Manager from Peninsula Hyundai responded on 04/03/2019

Thank you for taking the time to respond or survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Salinas, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Anonymous
Friendly service I am proficient
Marvin P., Service Manager from Peninsula Hyundai responded on 03/30/2019

Thank you for the great rating. We appreciate your business.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

RF
Richard F.
Monterey, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Great service!
We visited Peninsula Hyundai for a software recall/update on our 2013 Sonata. The appointment was scheduled to last an hour but was actually completed in about 35 minutes. We waited in the very nice lounge area with TV and free coffee, tea, and hot chocolate. The service people were very friendly and accommodating. Great job!
Marvin P., Service Manager from Peninsula Hyundai responded on 03/26/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

RB
Robert B.
Monterey, CA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Appointment
Appointment time to the repair was right on. Great job thanks
Marvin P., Service Manager from Peninsula Hyundai responded on 03/26/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

MG
Michael G.
Interlaken, CA
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Great Customer Service!
Had my regularly scheduled service performed on my car and received exceptional service. Great job.
Marvin P., Service Manager from Peninsula Hyundai responded on 03/23/2019

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com
Marvin P., Service Manager from Peninsula Hyundai responded on 03/23/2019

We are grateful for the positive review.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

WU
Walt U.
Monterey, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
very responsive service
Best service and follow ups concerning my vehicle.
Marvin P., Service Manager from Peninsula Hyundai responded on 03/23/2019

 Thank you for the great rating Walt. We appreciate your business.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

JH
James H.
Pebble Beach, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Friendly
Done right
Marvin P., Service Manager from Peninsula Hyundai responded on 03/23/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

MT
Marilyn T.
Aptos, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Service and kindness
Always great service and kindness when I take my car for service or recall. This time both, where performed and shuttle service provided!

RP
Robert P.
Seaside, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Excellent service
Friendly staff, prompt drop off dates and shuttle service available, car was available at no additional charge.
Marvin P., Service Manager from Peninsula Hyundai responded on 03/18/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

AP
Anthony P.
Seaside, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Great customer service
Great customer service
Marvin P., Service Manager from Peninsula Hyundai responded on 03/08/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

JQ
Jun Q.
Monterey, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Service and warranty item
Lewis was very helpful and efficient. Explained what was required to be done for the service interval, then afterwards explained again what was done and also that he will call me back when the parts for the warranty item came in for them to repair the car. Overall, excellent and satisfied.
Marvin P., Service Manager from Peninsula Hyundai responded on 03/08/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com