Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

488 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
93% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


CS
Clayton S.
Salinas, CA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019 Category: Service
Always quick and professional
The service counter men are always very nice and professional. They provided regular telephone updates as well
Marvin P., Service Manager from Peninsula Hyundai responded on 01/24/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

WU
Walt U.
Monterey, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019 Category: Service
quick to follow up on requested service and suggesting things that needed to be taken care of
Great service from a really good team. Thanks to Marvin and Luis I always leave knowing that my car was well taken care of.
Marvin P., Service Manager from Peninsula Hyundai responded on 01/23/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

LL
Linda L.
Seaside, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Excellent customer service
Every time I have come in for scheduled maintenance or a random service issue, Louis and Marvin are ALWAYS so courteous, professional and ready to help. I eont go anywhere else, these two are the epitome of CUSTOMER SERVICE AT ITS FINEST!!
Marvin P., Service Manager from Peninsula Hyundai responded on 01/19/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

LM
Luis M.
Marina, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Excellent service
Fast as usual!
Marvin P., Service Manager from Peninsula Hyundai responded on 01/17/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

KF
Kathleen F.
Monterey, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Excellent Service
I purchased a service package when I leased my Hyundai Santa Fe Sport and the service department is great. They always get me right in.....and out. I love the complimentary car wash!
Marvin P., Service Manager from Peninsula Hyundai responded on 01/16/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

HN
Harold N.
Monterey, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
out quick
told it would take an hour to fix the recall and in a half an hour it was done ;-)
Marvin P., Service Manager from Peninsula Hyundai responded on 01/14/2019

Thank you for traking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

TM
Teresa M.
Greenfield, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
danny boy
good service
Marvin P., Service Manager from Peninsula Hyundai responded on 01/10/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

NA
Nino A.
Seaside, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Very professional
Great service from Lewis and Marvin
Marvin P., Service Manager from Peninsula Hyundai responded on 01/07/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

AW
Anetra W.
Seaside, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/25/2018 Category: Service
The people and the service..they ❤
It's like family...
Marvin P., Service Manager from Peninsula Hyundai responded on 12/25/2018

Thank you for taking the time to respond to our survey

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

MD
Mark D.
Aptos, CA
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2018 Category: Service
excellent customer service
Would be nice if a human picked up the phone rather than have to leave a message hoping someone will call back.
Probably should also recall P1B77 - Hybrid/Electric Vehicle Battery 49 Circuit High Voltage. Our son also bought a Sonata Hybrid and the same part left us both stranded on the side of the road.
Marvin P., Service Manager from Peninsula Hyundai responded on 12/16/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

AN
Ann N.
Pacific Grove, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Efficient, Effective, Courteous and Friendly.
They do just want one expects and wants from the Service Department ...... “service.”. Thank you.
Marvin P., Service Manager from Peninsula Hyundai responded on 12/13/2018

Thanks you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Carmel Valley, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
warranty service
They replaced my fuel pump under warranty, no hassle, no charge,
Thanks.
Marvin P., Service Manager from Peninsula Hyundai responded on 12/11/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

SR
Stephan R.
Marina, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Greatness
Ive been there twice and have been very satisfied with the interactions. Would recommend to others.
Marvin P., Service Manager from Peninsula Hyundai responded on 12/11/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Salinas, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Very nice
Very nice people, speedy service.
Marvin P., Service Manager from Peninsula Hyundai responded on 12/11/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

KD
Kathleen D.
Marina, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
The service Dept was very good to deal with.
I am so far happy with the service dept and our sales person was very good to. Not thrilled with the general manager as when we had a problem with a door ding and we had purchased the extra to cover the door ding we got. We called to get it fixed, we met with the door ding guy and we brought all our paper work we had at the time. Apparently the person we bought this from didn't give us all the information. We just wanted it fixed but no body to figure out who would pay for this. The door ding fixer said he could fix at least 60% out the ding and that is much better than nothing. But no one got back to us. We left very unsatisfied. We put a few calls into the General Manager and he never called back. We also sent an email that was never replied to. I understand at this time Peninsula Hyundai was had a new GM but we still should have been taken care of. Nothing was done about this and we still have the door ding. I love our Tucson but I the management forget it.
The next question should not be just a yes or no because I have an issue that they have not addressed and have just let go. They didn't care enough to get this taken care of.
Marvin P., Service Manager from Peninsula Hyundai responded on 12/10/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

RB
Roger B.
Seaside, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Great service!
Friendly and flexible with the appointment time. Very thorough in their inspection.
Marvin P., Service Manager from Peninsula Hyundai responded on 12/06/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

RS
Robert S.
Carmel By The Sea, CA
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2018 Category: Service
Scheduled Service
Serviced car while I waited. Gave me a loaner car to run an errand while service was being done.
Marvin P., Service Manager from Peninsula Hyundai responded on 12/02/2018

 Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

DA
Donald A.
Carmel Valley, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
Well done
I have been a vehicle owner for over 60 years and the service provided me was equal to the best I have received.
Marvin P., Service Manager from Peninsula Hyundai responded on 11/29/2018

Thank you for taking the time to respond to our survey. We appreciate your business.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

ST
Serjio T.
Watsonville, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
fast and reliable
after going to couple other dealerships they are reliable and very strait forward people they will not give you the round around its my go place for my two Hyundai's
Marvin P., Service Manager from Peninsula Hyundai responded on 11/27/2018

Thank you for taking the time to respond top our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

DD
Dan D.
Pacific Grove, CA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
check up
The service was quick and additionally they contacted me for suggested services they recommended.
Marvin P., Service Manager from Peninsula Hyundai responded on 11/20/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com