Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

473 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


WU
Walt U.
Monterey, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019 Category: Service
quick to follow up on requested service and suggesting things that needed to be taken care of
Beast and efficient service. My vehicle was serviced and I was informed of things to do on the next service. Marvin and Luis are the best service people to deal with.

MT
Marilyn T.
Aptos, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Service and kindness
Always great service and kindness when I take my car for service or recall. This time both, where performed and shuttle service provided!

MD
Monica D.
Mount Hermon, CA
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2018 Category: Service
Excellent Customer Service
Great experience from the time I made the service appointment over the phone, parked my car, handed over my keys and signed the invoice. The employees are professional with excellent customer service. I was also very happy with the car wash. Thank you for everything 🙂

CS
Christina S.
Seaside, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2017 Category: Service
Fast Efficient Service
I recieved an email regarding a recall so I called they got me in right away did my service and even washed my car

Verified Customer
Carmel By The Sea, CA
2012 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2017 Category: Service
Good people and good customer relations; sometimes corporate office can slow things down
Marvin Poole was fantastic.

PE
Patricia E.
Monterey, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2017 Category: Service
SERVICE DEPARTMENT
I know I can trust the staff in the service department to take care of me, as I know nothing about cars.
Thank you for your excellent service. So far you haven't disappointed me. 👍👍

Verified Customer
Seaside, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2017 Category: Service
Customer service
Excellent service from maintenance and sales staff. Professional and informative. Customer service is the best I have encountered. Was previous at Lexus....Hyundai surpasses them on every level!.

JA
Jesus A.
Salinas, CA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2017 Category: Service
Customer Service
Treated with respect and courtesy.

Verified Customer
Monterey, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2017 Category: Service
Comments
Note: I don't do recommendations unless specifically asked. Personnel seem to care about providing excellent service and are very friendly.

Verified Customer
Monterey, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/18/2017 Category: Service
It is the closest dealership
The sales experience was excellent
The service experience not so much

RH
Ryan H.
Deltona, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2017 Category: Service
Excellent customer Service
Marvin is always a pleasure to work with

Verified Customer
Carmel By The Sea, CA
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2017 Category: Service
Recall service
Service completed while I waited.

RJ
Roosevelt J.
Salinas, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2017 Category: Service
Good service
No problems so far

SM
Suna M.
Marina, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2017 Category: Service
Car
They're good especially the lady I dealt with

RT
Ramon T.
CA
2008 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2017 Category: Service
people were very customer friendly
yes

RG
Randolph G.
Monterey, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2017 Category: Service
service warrantee
can't be blank

TW
Teresa W.
Santa Cruz, CA
2013 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2017 Category: Service
Fantastic People, Amazing Service!!
I've finally found a place I can trust!! Marvin is a class act--I felt such a sense of relief as soon as we met. After crummy experiences elsewhere, I felt cared for the second I pulled in. I've found a new home!! Thank you!!!!!!!!!

RB
Robert B.
Long Beach, CA
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2017 Category: Service
Great service for unexpected problem
I encountered a problem driving to Monterey for a visit. Took car in first thing next morning, and the team did an excellent job taking car of me and my car.

Verified Customer
Fayetteville, AR
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2017 Category: Service
Great work!
I could not have been better served. Marvin and the team went above and beyond to service our car and make sure the warranty was utilized.

Verified Customer
Marina, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2017 Category: Service
Good service
Taken care of, given loaner without hassle, fixed with assurance