Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

474 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


MM
Mathias M.
Salinas, CA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019 Category: Service
Engen software update
Friendly welcome. Quick service.
Marvin P., Service Manager from Peninsula Hyundai responded on 05/01/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Salinas, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/23/2019 Category: Service
Work faster.
Open in the weekend
Marvin P., Service Manager from Peninsula Hyundai responded on 04/23/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

LH
Lynna H.
Salinas, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/05/2019
Bait and Switch on Tires
Tuesday this location did factory recall work and a regular service. They gave me a written estimate for tires which included 4 wheel balancing.
Today (Friday) I tried to schedule the tire purchase and installation of tires for next week. I was told the offer they made me on Tuesday was in error and the price will be over $1000!! (they say they quoted me for the wrong tires for my car.....)
Needless to say, I'm not buying tires here. I don't even want to have my car serviced here again. I am so disappointed the Salinas Dealership closed where I bought my car.
Marvin P., Service Manager from Peninsula Hyundai responded on 04/09/2019

Thank you for taking the time to rerspond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

SB
Simon B.
Carmel, CA
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/01/2019 Category: Service
quick service
everything appears to have been done satisfactorily with the repair/maintenance, however I am not receiving any scheduled maintenance reminder emails so this service was late. There was no courtesy wash, very disappointed. I would only recommend this business with warnings to any friend about sloppy customer service (no maintenance reminders) and lack of customer care and respect due to not even a rinse-off done to my vehicle.
Marvin P., Service Manager from Peninsula Hyundai responded on 04/03/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Del Rey Oaks, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/28/2019 Category: Service
Shady
Not confident the work was really done. Scratched my vehicle and then altered the paperwork when questioned about it. I don’t trust them.
Marvin P., Service Manager from Peninsula Hyundai responded on 03/30/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

EA
Esther A.
Watsonville, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/17/2019 Category: Service
Liars, unethical behaivor and a foul attitude is the first thing you will find in the service department.
Luis Miller is a liar. He had so MANY opportunities to be straight forward and honest, but he decided to take advantage of a situation. And for what? Honestly. This is unacceptable.

Salinas Hyundai closed down before my lease expired, I wanted to make sure I took my car to a place that people have trusted and decided to take my contract to Peninsula Hyundai to refinance my car. I ended up taking my other car since I didn't think I would need it as I just wanted to transfer it to my mother. They ended up asking me how many miles where on it, and since we didn't want to face any problems later we told them that it had high miles on it. They didn't bother verifying it. And it seems that banks didn't want to trust a car that is three years old with high miles on it, it was impossible to not have a cosigner with my mother. I ended up just keeping it in my name because I had excellent credit. During our lease end contract signing, we were told to contact Eddie to schedule a Smog check. He told us that we we just needed it done. We didn't contest it, because if my car needs it I want it to get it done as well. The financial representative was extremely pushing for us to get some sort of mechanical insurance, and tried to convince us by telling us that "everyone gets it," and basically ininuating that we would be stupid for not getting it and end up paying a lot of money out of pocket if anything does go down. I politely declined, again and again and again. After everything, we finally could leave, but as we were leaving my mother and I wondered when we would pay our $1000 down payment because he never asked for it. To avoid a future headache later, we turned to ask him when we should pay. He quickly realized his mistake and immediately too our card to pay. I understand it was time for everyone to head home. But this was also incredibly unprofessional.

So a couple days later Luis Miller calls me to set up and appointment for the smog check. I asked him if we would pay out of pocket. He said that we would. I told him if that were the case if I would be able to take it to a place closer to where I lived because it was a long commute to Monterey. And that I could just send them confirmation. He told me that he would find out and and told me that he would call me back. A couple of hours later he called me back to tell me that I actually wouldn't have to pay out of pocket because Hyundai would pay for it. But that I would have to take it to Monterey. I still ended up asking him if they had a place that was certified from them that I could take it in to get it smogged. He said he would call me back. By this time, he was already incredibly annoyed. You could tell by his voice. Finally he called me back again and he said "you know what they told me that you don't have to worry about it."

uhm what? How did it go from us getting told that it needs it, to not to worry about it? After spending a lot of time talking about getting it done. I tried calling customer service to find out if I really needed the smog check because if I did I want to make sure it gets taken care off. A lovely woman picked up the phone and she told me that my car actually had a recall on it. I couldn't believe the amount of time that we ended up here and no one told us that my car had a recall on it? How is that even possible? This is absolutely absurd.

I ended up calling services to schedule the for the recall Luis picked up the phone, he was in an absolutely foul mood. And all throughout this time I've kept my composure. ANd he doesn't have the decency to do the same? I asked him if we could schedule an appointment for the recall, and that while we were at it if I could just schedule the appointment to get my Smog checked out. And he said that that would be no problem. I double checked that we wouldn't get charged. He said "That is what I was told." What a lovely way for the blame to be taken off of him if I were to show up and ended up getting charged for the service. We ended up making the appointment for March 11th, 2019 at 3:30pm. I unfortunatly couldn't go because I was working, So I called to make sure my mother would be able to instead of me, so there was no problems. Luis -in again another foul mood said that would be no problem. Fastforward to later in the day where I look over the paper to find out they didn't even do the SMOG check!!

After he told my mother again and again that they did and that everything was cleared and good to go. My mother doesn't speak good english, and he took complete advantage of her! He outright lied to her and said everything was done and sent her on her way. My mother known enough english to understand if they didn't do a service. So he could have easily told her that they didn't do the smog. He could have grabbed someone if there was a language barrier to translate but he didn't bother! There was multiple ways she could have known that way she could have contacted me if there was a problem. Or hell, even Luis could have picked up the phone to call me to tell me that they didn't smog my car. This is beyond unacceptable!!

Don't ever think it ok to take advantage of someone who foolhardily trusted you. This is so unbelievable Luis Miller. You could have been honest from the START but you lied to me wasted our not only our time but his as well. And over what? being annoyed that I kept calling to verify? seriously?


Mystery shop this guy, his attitude is FOUL. He is a liar. And no matter how many please and thank you's you give him. He won't care.

This guy then has the AUDACITY to leave me a voicemail on March 14th to schedule a smog check.

No explanations.

No apologies.

Nothing. He just wanted to cover his own behind. Smug can't even cover his tone of voice.

I am so incredibly disappointed in his behavior and attitude.

How can Hyundai hire someone who lies to their members

for NO REASON WHATSOEVER. It's honestly heartbreaking how downhill customer service has gone. Bob and Tina over at Salinas Hyundai sold us as loyal customers.

Luis Miller Tainted that trust.
Marvin P., Service Manager from Peninsula Hyundai responded on 03/20/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Santa Cruz, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2019 Category: Service
Hyundai defects
I am tired of driving to seaside to correct defects or recalls in my Hyundai Sonata. Compared to Advantage Hyundai where the car was purchased these guys are at least a couple of notches lower. This may be because there are so few dealerships, therefore there is little competition.
Marvin P., Service Manager from Peninsula Hyundai responded on 02/12/2019

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Monterey, CA
2012 Hyundai Genesis Co
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/09/2019 Category: Service
Service
If the car needed more work to be done that could have been communicated to me rather than telling me it was fixed because later on the same issue came back on.
Marvin P., Service Manager from Peninsula Hyundai responded on 02/11/2019

 Thank you for taking the time to respond to our survey.  I understand the issue with your transmission came back I will be giving you a call to discuss this further. 

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

JC
Jocelyn C.
Salinas, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Great Service!
I got my car serviced at Peninsula Hyundai after Salinas Hyundai closed business. I had a recall on my Sonata and Peninsula Hyundai was happy to take my car in. The fine gentleman, Lewis, took me to the lobby, which offers some comfortable chairs and coffee while one waits for the service to be done. Lewis even offer to get my car a complementary car wash after the service! Thanks so much! I would definitely recommend this dealership!
Marvin P., Service Manager from Peninsula Hyundai responded on 02/09/2019

Thank you for a great ratings. We appreciate you taking the time to respond to our survey.

Marvin Poole
Service Manager
831.394.4100
mpoole@peninsulaauto.com

KD
Kathleen D.
Marina, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
The service Dept was very good to deal with.
I am so far happy with the service dept and our sales person was very good to. Not thrilled with the general manager as when we had a problem with a door ding and we had purchased the extra to cover the door ding we got. We called to get it fixed, we met with the door ding guy and we brought all our paper work we had at the time. Apparently the person we bought this from didn't give us all the information. We just wanted it fixed but no body to figure out who would pay for this. The door ding fixer said he could fix at least 60% out the ding and that is much better than nothing. But no one got back to us. We left very unsatisfied. We put a few calls into the General Manager and he never called back. We also sent an email that was never replied to. I understand at this time Peninsula Hyundai was had a new GM but we still should have been taken care of. Nothing was done about this and we still have the door ding. I love our Tucson but I the management forget it.
The next question should not be just a yes or no because I have an issue that they have not addressed and have just let go. They didn't care enough to get this taken care of.
Marvin P., Service Manager from Peninsula Hyundai responded on 12/10/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

HA
Hugo A.
Somerton, AZ
2017 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/05/2018 Category: Service
Not much comunication
They need to have communication with other surrounding dealerships and see if they have parts in stock
Marvin P., Service Manager from Peninsula Hyundai responded on 11/07/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Marina, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/29/2018 Category: Service
no comment
no comment
Marvin P., Service Manager from Peninsula Hyundai responded on 10/31/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

MG
Max G.
Pacific Grove, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/20/2018 Category: Service
Average service, terrible customer followup
Got the job done. Never got a call back, so it took a while. Car came back dirtier than when it went in.
Marvin P., Service Manager from Peninsula Hyundai responded on 09/25/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

BB
Barbara B.
Seaside, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/23/2018 Category: Service
Not
Not happy with the grease on my tan seat. Had to bring in the next day for clean up.
Marvin P., Service Manager from Peninsula Hyundai responded on 08/23/2018

Thank you for taking the time to respond to our
survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Salinas, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/21/2018 Category: Service
My car is very clean
My car is very clean and running after my service, they promised a courtesy car but didn’t have any and it took all day so that was unfortunate
Marvin P., Service Manager from Peninsula Hyundai responded on 08/21/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

KD
Kevin D.
Marina, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Friendly Service
Friendly service with a smile. James did an excellent job in washing my car. Looked brand new.

Still waiting for the part to repair the recall notice. Made 3 phone calls on July 23 only for the phone to ring and disconnected. Hope to get a response from you concerning this matter
Marvin P., Service Manager from Peninsula Hyundai responded on 07/25/2018

Thank you for taking the time to respond to our
survey. Justed called and left a message regarding
the recall part.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Pacific Grove, CA
2009 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/06/2018 Category: Service
Be professional on the job
Customers came to you in the trust of you would take care of their cars and protect it. If you work on the job with careless and inconsiderate attitude then nobody would come back.
Marvin P., Service Manager from Peninsula Hyundai responded on 07/07/2018

Thank you for taking the time to respond to our survey. I will be contacting you to discuss your concerns.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Monterey, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/12/2018 Category: Service
They just don’t care
They simply just dining care, and care selling another vehicle and not assisting their customers. Horrible experience.
Marvin P., Service Manager from Peninsula Hyundai responded on 06/13/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

LT
Lois T.
Felton, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/23/2018 Category: Service
This dealership is always empty, everyone there swarms you even if you just walk through, during your service.
I have spoken to the owner, Peter Sercia, about the treatment that I received when I leased the car, and that I never received the new car survey, even though two of his employees left messages on my machine on how to fill out only fours and fives on this survey. Peter assured me that he would take care of it that day, my service day, and I never heard anything from him or any of his staff. Needless to say, I would never subject any of my friends to this kind of treatment.
I mentioned this to Mr Sercia, and his response was "OH, I will pay you for referrals" All I can say is I really don't like even going to this dealer for any reason. It is going to be a long 3 year lease !!!
Marvin P., Service Manager from Peninsula Hyundai responded on 04/25/2018

Thank you for taking the time to respond to our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com

Verified Customer
Pacific Grove, CA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/30/2018 Category: Service
Peninsula HD is awesome.
Peninsula HD is awesome.
Marvin P., Service Manager from Peninsula Hyundai responded on 04/01/2018

Thank you for taking the time to complete our survey.

Marvin Poole
Service Advisor
831.394.4100
mpoole@peninsulaauto.com