Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

1202 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


CR
CHRIS and CAROLINA R.
Eagle River, AK
Ford Police Interceptor
Verified Customer
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07/17/2019
They got me in earlier than expected and completed the work in a timely manner. Thank you!
They encouraged me to bring my truck in early although they could not guarantee getting to it until the top of the following week. However, after I brought it in early they serviced it right away at a very reasonable price. Thank you for the excellent service.

GT
Greg T.
Eagle River, AK
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Greg said that he has never been dissatisfied with anything at this facility. He stated that he really appreciates the integrity that the business has. He also mentioned that the staff does high quality work. He has found this business to be extremely reliable.
This review was collected via phone interview by Customer Research Inc.

AR
ART and CONNIE R.
Eagle River, AK
Dodge Nitro
Verified Customer
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07/12/2019
Absolutely satisfied!
Wonderful visit as always. The team has cared for our family vehicles for over 12 years. They have certainly have earned our trust. Thanks again!!

GY
GREG and JODIE Y.
Eagle River, AK
Chevrolet Suburban
Verified Customer
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07/12/2019
FAST, reliable, and accurate.
Rebuilt both front and rear differential on 3/4-ton truck. MUCH faster than quoted, and (as always) at or below quoted cost.

RD
Rick D.
Fort Richardson, AK
Jeep Grand Cherokee
Verified Customer
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07/11/2019 Category: Service
Rick said the business was really nice, helpful, answered all of his questions and he would go back again if his vehicle was having problems.
This review was collected via phone interview by Customer Research Inc.

DS
Daniel S.
Eagle River, AK
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Daniel said the employees always do a good job.
This review was collected via phone interview by Customer Research Inc.

CH
CHARLIE H.
Wasilla, AK
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019
Toyota Tundra
I scheduled a service appt with Ashley for July 8..2019
I was there at 8 am..work needed done was..
4 new shocks..fuel filter..and front brake pads.
Work was done by noon...brakes work much better.. shocks are awesum!

As always. Ed and Ashley and the Pro mechanics came thru with another AA grade job..best shop in southcentral..hands down!! Thanx to all of them!!

LT
Loren T.
Apache Junction, AZ
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Loren said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

HL
HEIDI and ANDY L.
Eagle River, AK
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019
Can always count on honest work
We have been coming to s&p certified car care for over 4 years. They were recommended by family and we have had a positive experience each time. I especially appreciate their communication- to give me updates while working on the car and when the job is finished.

RW
ROBERT and TAMMANY W.
Eagle River, AK
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019
Customer Service
All my requests for special service for my 1968 SS Camaro were met with a smile and a can do and will do response. The crew did a wonderful job, found what I needed to know about my new Classic and now have a route to fix existing front end issue and a history has been started for maintenance. Great job as usual.

Verified Customer
Eagle River, AK
Honda Civic Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/02/2019
Accomodating service
They are quick and courteous. I have 0 issues whenever I go to them.

TA
TYLER and JODY A.
Chugiak, AK
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019
Great, Speedy Service
I went in on a time crunch for a battery swap out and they got me in really quickly! Great service and also affordable. The staff was really great and they are dog-friendly which I really appreciated :)

MD
MATTHEW and LISA D.
Eagle River, AK
Chevrolet Tahoe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/28/2019
Frustrated - problem not fixed
I brought my Tahoe in and detailed exactly what was happening, including a violent shake when the brakes were applied at hwy speed or down hill. Steve called and told me he found a couple of things that needed to be fixed and he thought that would take care of the problem. He mentioned the front rotors were slightly warped but there was enough material in the event they needed to be turned if the other repairs didn't take care of the problem. I picked my truck up and it is still shaking when the brakes are applied. I stopped by to pick up my key and mentioned to Steve that it was still shaking. His response was that I needed new rotors. Why wasn't my truck driven after it was fixed to see if the original problem was repaired. I stated this as I walked out the door and Steve said nothing. Whether it's new rotors or turned rotors, either way I now have to put my truck back in the shop to have it fixed when I detailed exactly what the problem was and it wasn't fixed. Hence, frustrated. Work has always been good, but I think the ball was dropped on this one.

MH
MIKE and BONNIE H.
Eagle River, AK
Toyota Tundra 2WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019
S&P lube, oil, filter service
Great work as always. Their service is top notch. Great value also, and I appreciate their military discount.

NH
Nick H.
Eagle River, AK
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Nick said the service was great .
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Eagle River, AK
Toyota Yaris
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2019
Knowledgeable, friendly, and honest!
Reliable, welcoming environment and just all around best vehicle maintenance- no scamming.

AF
ARLENE F.
Eagle River, AK
Acura TL
Verified Customer
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06/11/2019
Five stars!!
They do great work at prices that are better than another place I know in Eagle River. And they haven't tried to upsell me. Go there - great place!!

ND
NEIL D.
Chugiak, AK
Dodge Neon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2019
Door lock and oil leak
You guys got the correct parts and allowed me to get tumblers to match my key before you installed the lock. This saved me a bunch of time and money pulling it back out or having to carry a second key. Thank you!

The oil leak I provided you the parts and oil and it saved me a bunch of money. Thank you !

Both jobs were done in a timely manner and I only was without my car for a half a day. That helped me out a lot.

Thanks again for your professionalism and doing a great job. See you next time.

JM
JACK and DIANE M.
Eagle River, AK
Ford Excursion
Verified Customer
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06/07/2019
Quality repair and a whole lot more!
At a point along our route from Anchorage to Fairbanks, my vehicle failed to start. We tried jumper cables, tried towing, even tried hitting the starter with a hammer (not sure who's idea that was) we tried everything we could think of to get it to start, People in the local area all suggested we call S & P, apparently they have the best reputation in the town of Eagle River. I called my towing service to deliver my vehicle to S & P. They made arrangements to get my vehicle right in. By noon the next day we were on our way again. Not only did they do a quality repair job, but the girls in the office were cheerful, helpful, and sweet!

DF
DON and BRENDA F.
Chugiak, AK
Ford Explorer
Verified Customer
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06/06/2019
Heater Repair
I recently had my 2008 Ford into S&P to repair the heater. They were courteous, fast, professional & reasonably priced. I tell all my friends to go there.!