Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

1197 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


GN
GREG and DEBBIE N.
Chugiak, AK
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2015
An honest feel to place.
Was under warranty. Quick turnaround. Great customer service.

MD
Mike D.
Eagle River, AK
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2015 Category: Service
Mike said he took his own part in to fix his vehicle. It ended up being the wrong part. The business went to get the part. He knows where the business got the part and felt like he was overcharged. He wished he would have received a call then he would have purchased the part himself.
This review was collected via phone interview by Customer Research Inc.
Steve H., Owner from S & P Certified Car Care LLC responded on 06/16/2015

I'm sorry you feel that way Mike, we sold you the part at the same price Car Quest told me they sold it to you. Besides I can not tie a rack in the shop waiting for the customer to bring in the correct part. Time is money.

Steve Haight
Owner/Manager
907-696-6951

BT
Bob T.
Chugiak, AK
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2015 Category: Service
Bob said this business treated him with respect. They did a good job.
This review was collected via phone interview by Customer Research Inc.

DS
DOUG S.
Chugiak, AK
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2015
Repair for Chevy 2500HD
When I stopped by, I was initially told they were booked solid for a week out. Turns out I could leave my pick-up with them for the week. Later that day they had already diagnosed the issues and phoned me with the estimate. They jumped right in and actually completed the repair two days ahead of their estimate. They took time to explain what they did and how to maintain the new parts. My only complaint is that they left the inside of my truck dirty. There was grease on the steering wheel and inside armrest as well as greasy boot prints on the floor.

KB
KELLY and BOB B.
Chugiak, AK
Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2015
Fair and friendly
Excellent service. Friendly staff.

ST
Sharon T.
Eagle River, AK
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2015 Category: Service
Sharon said her vehicle still sometimes dies when she backs up. There was a verbal agreement with this business to replace the light bulbs, but that did not happen.
This review was collected via phone interview by Customer Research Inc.

MN
MICHAEL and JUNKO N.
Eagle River, AK
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2015
Fast & Efficient
Had a few problems with my vehicle that I had accumulated over the winter, and brought it in to S&P for repair. Missing on cylinder #8 (coil on plug failure), oil and filter change, and a faulty tilt steering level that had fallen off.

S&P corrected all within a few hours, and I was back on the road.

Cost was a bit higher than I had been expecting (they used a higher quality part than I would have otherwise been willing to accept), but the quality of the repair and the service was absolutely GREAT!

Good job! I'll be back!
Steve H., Owner from S & P Certified Car Care LLC responded on 04/26/2015

I'm glad we could get you back on the road with confidence, I understand the cost part scenario when doing Google searches, with this type of part it is better to use a better quality part and a avoid the Chinese parts....I do not like repeating jobs.

Steve Haight
Owner/Manager
907-696-6951

SG
SIMON G.
Eagle River, AK
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2015
Fast work
Got my truck up and running again less than a day and ahead of the date that they indicated it would be done.

DM
DAVE and HEIDI M.
Eagle River, AK
Dodge Neon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2015
Upfront business - great mechanics
Great place to take your cars if they need repairs

RJ
ROBERT and JANAI J.
Eagle River, AK
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/02/2015
Check Engine Rate
$96.00 seemed pretty steep for a check engine light diagnosis. At my business, I break down my labor rate to 15 minute increments. I have liked your service in the past, though.

CB
Carol B.
Eagle River, AK
Chevrolet TrailBlazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/09/2015 Category: Service
Carol said this business was caring. The service was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

VA
Vince A.
Chugiak, AK
Toyota Sequoia
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/09/2015 Category: Service
Vince said the business was good to work with. He had to return the vehicle to be repaired and was not charged.
This review was collected via phone interview by Customer Research Inc.

BP
BRYAN P.
Anchorage, AK
GMC Sierra 1500
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/27/2019
Seemed quite expensive
Seemed quite expensive to me that an hour and a half later you called me back after having changed front differential, rear differential and transfer case oil and told me that would be $500. When I said it seemed expensive it was dropped to $400 which was a little better but still seems like a lot to diagnose my clicking problem as transfer case because the oil was dirty and had metal shavings in it.

JH
JENI H.
Eagle River, AK
Volkswagen Passat Sedan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2018
Tire change over
Thanks for getting in a timely matter. Thanks for checkington brakes!

Tire pressures were all set at 36 lb, but the door jam calls for 36 in front and 40 in the back.

Lug nuts on passenger side were tor ed considerably looser than driver side.

DM
David M.
Chugiak, AK
Honda Element
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/21/2018 Category: Service
David said the business returned his vehicle to him with damage to the hood.
This review was collected via phone interview by Customer Research Inc.

ER
Erin R.
Eagle River, AK
GMC Acadia
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/18/2018 Category: Service
Erin said this business put new tires on her vehicle and after driving for an hour one of the tires went completely flat and came off of the rim. She called her insurance and had it towed back to this business. She had just paid over $700 for new tires, she was without a vehicle for Saturday, Sunday and Monday because even though she called this business 15 minutes before closing and they were only 5 minutes away from her, they told her they could not help her until Monday. She would still recommend this business for service because they were very apologetic and the other times she has had work done by this business it has been okay.
This review was collected via phone interview by Customer Research Inc.

WC
Will C.
Eagle River, AK
Subaru Forester
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/03/2016 Category: Service
Will said this last visit was disappointing to him because his wife's vehicle was brought in to be made roadworthy for an upcoming trip and while servicing the vehicle they pulled a lead off a spark plug, which caused the vehicle to not be roadworthy. However, this is not their typical work.
This review was collected via phone interview by Customer Research Inc.

IR
Isaac And Chelsea R.
Eagle River, AK
Volkswagen Passat
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/14/2016 Category: Service
Isaac said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

SG
STUART G.
Eagle River, AK
Chevrolet Silverado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/12/2016
Forgot to grease the vehicle
I asked to have the vehicle greased but it was not done.

RS
ROBERT S.
Willow, AK
Dodge Grand Caravan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/25/2015
missed the problem
brought in for shaking, balanced wheels. Left shop vehicle was still shaking found out it was a engine mount broke also found a crack in the u joint on drive shaft. Glad I didn't make the 200 mile trip without rechecking. Could have been bad. But have had good luck with these guys in the past.