Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

1202 Reviews

99% Would Recommend
Latest Review about 3 hours ago

Reviews


JD
Joe D.
Alaska
Toyota Tacoma
Verified Customer
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02/12/2019 Category: Service
Joe said they were great. He liked the texting of information.
This review was collected via phone interview by Customer Research Inc.

JA
JIM and KIM A.
Eagle River, AK
Hyundai Santa Fe
Verified Customer
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02/08/2019
Prompt, thorough and well-priced.
I trust their analysis and diagnosis since it has always been accurate. I know they don’t provide a service or part that is not necessary.

AR
ART and CONNIE R.
Eagle River, AK
Dodge Dakota
Verified Customer
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02/08/2019
OUTSTANDING CUSTOMER SERVICE!
Friendly folks always ready to help you out with your automotive needs. I've used S & P for many years. Our kids... and now our grandchildren are using S & P. Great mechanics (thanks Ed) and fair pricing for quality work. Keep up the great work!

RW
ROBERT and TAMMANY W.
Eagle River, AK
Ford F-150
Verified Customer
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02/07/2019
Once Again
I had an battery issue, needed replacement, called S&P up, they had a new battery instock, showed up the next day at 8 am and was done by and gone by 8:20! In and out new battery installed correctly. Great customer service!!

CM
CATHY and ANDY M.
Eagle River, AK
GMC Acadia
Verified Customer
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02/07/2019
Friendly and helpful
Fast and reliable

KA
KATHLEEN A.
Chugiak, AK
Pontiac Grand Prix
Verified Customer
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02/06/2019
Ed & his team do great work!
I have had to urgent repair requests recently and Ed & his team have done a great job of getting my car serviced and on the road in a timely manner.

JR
JAY R.
Chugiak, AK
Ford Pickup
Verified Customer
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02/06/2019
1997 Ford F-150 recent visit
Office staff is friendly and helpful. My requests proceed as I desire, with no attempt to add or promote service that I did not come in for. I like that, and I respect the knowledge of Steve and Eric, and their courtesy of fielding my questions regarding the service which I am pursuing. I believe that your work is performed with honesty to the customer. I have referred other new customers, and will continue to do so.
One incident immediately following my recent visit was unsat. Three blocks down the street after the oil change, I heard a "TINK" from under the cowling. (Never found out what that sound was, however.) I stopped and raised the hood to have a look. The hoses and vicinity of the oil filler spout was oily. I tried the filler cap, and it was loose, actually broken. Probably allowing oil mist to escape the cap assy. The broken cap jogged my memory that it had this problem the last time I changed the oil. I was going to replace the cap, and then forgot about it. During your oil fill, it would have been preferred by me that you call my attention to it. I know that you didn't break it, and things just wear out. I stopped at O'Riley's and bought a new cap. Jay

V
Valued Customer
Anchorage, AK
Ford Ranger
Verified Customer
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02/04/2019
Branch Manager
I always feel like I'm treated as a friend. They know everyone and treat them the same, I know this because they are in line ahead of me or behind me. People I recommend always thank me and say what a success their visit was and they are going back.

TH
TYLER and CINDY H.
Eagle River, AK
Honda Civic Si
Verified Customer
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02/02/2019
Honest and trustworthy
S&P has become my first choice for vehicle repair. They continually prove themselves to be trustworthy in their diagnosis and repair work. They won't sell you something you don't want and they take the time to explain the problem and what options you have. Thanks guys!

PC
PATSY C.
Chugiak, AK
Ford Escape
Verified Customer
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02/02/2019
They are good people Take good car of my car
Was in and out in recorded time. Love it.

CR
CLIFF R.
Anchorage, AK
Jeep Grand Cherokee
Verified Customer
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02/01/2019
Bomb.com
Honest and friendly. They will fix you up right. Bella (the dog) is the goodest girl so make sure to give her some pets and belly rubs.

DS
Debbie S.
Eagle River, AK
Toyota Highlander
Verified Customer
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02/01/2019 Category: Service
Debbie said the service was good. She valued the employees opinions.
This review was collected via phone interview by Customer Research Inc.

GW
GRAHAM and MARY W.
Eagle River, AK
Chevrolet Equinox
Verified Customer
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01/26/2019
Compressor repair
Thank you for your comprehensive repair! I appreciate the quick turnaround! We are forever customers. Thank you!

Verified Customer
Eagle River, AK
Ford Escape
Verified Customer
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01/25/2019
Perfect Service
My wife's 2013 Ford Escape threw a check engine light in anchorage and would stop running at lights. She was close to Kendall Ford so decided to take it there first. She was told they had a single technician to diagnose vehicles, then at 10am they called and told her it could take up to three weeks.

Called S&P and drove the vehicle to see what they could do. We had our car back and fixed by the end of the day. We always take our vehicles here and can not stress how well they take care of their customers.

RO
RICHARD and SHANNON O.
Eagle River, AK
Dodge Pickup
Verified Customer
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01/19/2019
good service
Good service, work done on time.

GC
GRETCHEN C.
Chugiak, AK
GMC Pickup
Verified Customer
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01/17/2019
Consistently Great Service
Great Customer Service - Good hours, Convenient Location.. Quick and efficient - My home truck care place. Seem to be competent. Communicate well. Early Bird drop box. Military discount. All great. When technician calls, would be good to slow down and explain everything in laymen's terms a bit more.

DK
DAVID K.
Chugiak, AK
Ford Edge
Verified Customer
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01/17/2019
Great Service, Fair Pricies
As usual S&P exceeds my expectations.

CB
CHRISTY B.
Chugiak, AK
Chevrolet Suburban
Verified Customer
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01/16/2019
Great service
The mechanics quickly identified the problem and resolved the issue in less than two hours, well ahead of the estimate they gave me when they called. Price was fair and everything works like it should. This is the only place I choose to take my vehicles.

JY
JIM and PAM Y.
Eagle River, AK
Chevrolet Traverse
Verified Customer
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01/16/2019
Jim Yeargan Oil Change
I mainly only deal with the ladies up front. Over the years they have been gracious, concerned, professional, and treat me as a valued customer.
The few times I've spoken with either the owner or the mechanic involved I have had the same experience. All have been a positive experience. I will continue to use S & P because of this.

LM
Luis M.
Eagle River, AK
Jeep Wrangler
Verified Customer
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01/16/2019 Category: Service
Luis said the staff always does a good job.
This review was collected via phone interview by Customer Research Inc.