Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

1211 Reviews

99% Would Recommend
Latest Review 13 days ago

Reviews


TH
TYLER and CINDY H.
Eagle River, AK
Honda Civic Si
Verified Customer
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11/19/2018
Engine replacement
Trustworthy and friendly, S&P understands that most people have to work hard for their money. I had to replace a second engine due to failure of the first replacement. They worked with us and tried really hard to keep costs down. They stand behind their work and were very patient in explaining things and answering my questions.

AC
AIMEE C.
Eagle River, AK
Ford Edge
Verified Customer
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11/17/2018
Thank you!
Great service and fast. Most importantly honest!!!!! Thank you so much!!

Verified Customer
Palmer, AK
Chevrolet Silverado 1500
Verified Customer
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11/16/2018
Good service for a good price
I had a good experience with S&P in Eagle River gettin my trucks front end aligned. The nemployees at s&p were friendly and helpful, and the service was fast and very affordable, beating other auto shops by a fair bit.
S&p provided me with good service and i will be using them in the future.

AS
ADAM S.
Eagle River, AK
Nissan Pathfinder
Verified Customer
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11/15/2018
Honest work, good value (4 wheel alignment)
I'm new to the area and I called five places in Eagle River to get quotes on a four wheel alignment. Their price was second to the lowest and they were able to get me in the next morning. They called two hours after I dropped it off to inform me that were complete and they gave me a military discount to boot. Their facility looks well equipped and they present a professional image. I will likely return for future work.

JD
JILLIAN D.
Eagle River, AK
GMC Terrain
Verified Customer
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11/11/2018
Amazing customer service
S&P were fantastic!!! They got me in same day, my car diagnosed and fixed!!! Front desk girls (specifically Ashley) were amazing and so helpful!!

JH
JENI H.
Eagle River, AK
Volkswagen Passat Sedan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2018
Tire change over
Thanks for getting in a timely matter. Thanks for checkington brakes!

Tire pressures were all set at 36 lb, but the door jam calls for 36 in front and 40 in the back.

Lug nuts on passenger side were tor ed considerably looser than driver side.

CW
CAMERON and HEATHER W.
Eagle River, AK
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018
Repetitive Excellence!
Brought there with a tow truck. Fixed and ready to drive in less than 6 hours.

I’ve probably written 10 of these reviews, but S & P just keep earning my business over and over. Wife broke down on the side of the Glenn at 7:30am rush hour with two toddlers in the car, Eagle Towing got the vehicle out of there by 8:30am, S & P had an alternator diagnosed and changed by 3:30pm. Nailed it again guys!

WS
Willis S.
Eagle River, AK
Ford Expedition EL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Willis said the business had very good customer service and did good work.
This review was collected via phone interview by Customer Research Inc.

KC
KATHY C.
Eagle River, AK
Ram Pickup
Verified Customer
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11/07/2018
Made a bad part right
I had my front brakes done but kept losing brake fluid over the next few months. After contacting S & P, they made an appointment immediately. They found that one of the calipers had a deformation. They replaced the part at no cost to me at all. I have been going to S & P for years and have always had a friendly and profession experience. I highly recommend them to anyone looking for competent and professional car care.

MS
MIKE and AMORY S.
Eagle River, AK
Ford Explorer
Verified Customer
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11/06/2018
They are very efficient and really care
I had my snow tires put on after the 1st snow and it was very busy but they all work hard there and they genuinely care about their customers and their cars.

BT
BRYAN T.
Eagle River, AK
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
New winter tires
Had a good experience getting tires changed over. Completed earlier than expected and everyone on the phones and front desk were very polite.

DS
DAMIEN S.
Eagle River, AK
Dodge Avenger
Verified Customer
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11/02/2018
Studded tires
They were fast clean and very courteous. I never feel rushed when I'm talking with them on the phone they always take the time to explain everything.

HT
HEIDI and TAKAO T.
Eagle River, AK
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
Always amazing service at a fair price!
S&P Certified always provides quick, fair, and excellent service. The owners and employees show pride in their work and it's reflected in the service your car receives.

Verified Customer
Eagle River, AK
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
Great service
We use S & P for all of our company and personal vehicles and they always do great work at a fair price. I usually drop our company vehicles off full of tools and have never had anything go missing. Not planning on using anyone else.

AR
Aaron R.
Eagle River, AK
Subaru Legacy Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Aaren said that it was a fast and good experience.
This review was collected via phone interview by Customer Research Inc.

MJ
MANUELA and JUSTIN J.
Eagle River, AK
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Customer for life
Since moving to Alaska in 2012 we have trusted S&P with our vehicle care. Over the course of the past 6 years they have kept our vehicles in top condition and always provided amazing customer service. We love that they are transparent about additional services our car could benefit from but are never pushy about it. While they provide the best price for services we could find, what truly keeps us coming back is their customer service and military and family friendly approach. We feel so lucky to have found such an honest and supportive repair shop and cannot imagine taking our cars anywhere else.

CM
CATHY and ANDY M.
Eagle River, AK
Isuzu Rodeo Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018
Friendly and helpful!
Able to ask a question and get an honest answer.

SF
Shira F.
Eagle River, AK
Toyota Matrix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Shira said the staff was friendly and the service was efficient. She stated that her vehicle was ready before her scheduled appointment.
This review was collected via phone interview by Customer Research Inc.

LP
LELAND P.
Chugiak, AK
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018
YES! YES YES YESS!!
I have lived in 17 states and 3 countries. From Cowhand to ranch owner from Healthcare Corporate Evecutive to Founder and CEO of a major Healthcare corporation, and finally a "Riches to Rags" story broke and poor recluse. Steve and Pat could care less, they give honest and fair trade to everyone who who walks in their door equally. You can count on it.

Their work is always a step beyond what is called for and the estimates are on the spot and honest, the work always superb and more than to be expected. I found them 10 years ago as a new comer By askind around town with other professionals. I got the same response everywhere I went...S&P CERTIFIED CAR CARE! (Emphasis on the word "Care".

I feel blessed to have them fill that part of my life, so will you! Even if you don't live in Eagle River dont worry about a bit of a drive, it's worth it, the shop is as orderly and disciplined as an Operating Room.

Don't waste your time or money...GO THERE!

Leland Patton

JM
JAN and KAREN M.
Eagle River, AK
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
Tire change over
Great fast job as always!