Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

1063 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


JD
JILLIAN D.
Eagle River, AK
GMC Terrain
Verified Customer
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11/11/2018
Amazing customer service
S&P were fantastic!!! They got me in same day, my car diagnosed and fixed!!! Front desk girls (specifically Ashley) were amazing and so helpful!!

CW
CAMERON and HEATHER W.
Eagle River, AK
Ford Expedition
Verified Customer
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11/09/2018
Repetitive Excellence!
Brought there with a tow truck. Fixed and ready to drive in less than 6 hours.

I’ve probably written 10 of these reviews, but S & P just keep earning my business over and over. Wife broke down on the side of the Glenn at 7:30am rush hour with two toddlers in the car, Eagle Towing got the vehicle out of there by 8:30am, S & P had an alternator diagnosed and changed by 3:30pm. Nailed it again guys!

WS
Willis S.
Eagle River, AK
Ford Expedition EL
Verified Customer
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11/09/2018 Category: Service
Willis said the business had very good customer service and did good work.
This review was collected via phone interview by Customer Research Inc.

KC
KATHY C.
Eagle River, AK
Ram Pickup
Verified Customer
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11/07/2018
Made a bad part right
I had my front brakes done but kept losing brake fluid over the next few months. After contacting S & P, they made an appointment immediately. They found that one of the calipers had a deformation. They replaced the part at no cost to me at all. I have been going to S & P for years and have always had a friendly and profession experience. I highly recommend them to anyone looking for competent and professional car care.

MS
MIKE and AMORY S.
Eagle River, AK
Ford Explorer
Verified Customer
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11/06/2018
They are very efficient and really care
I had my snow tires put on after the 1st snow and it was very busy but they all work hard there and they genuinely care about their customers and their cars.

BT
BRYAN T.
Eagle River, AK
Ford Explorer
Verified Customer
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11/03/2018
New winter tires
Had a good experience getting tires changed over. Completed earlier than expected and everyone on the phones and front desk were very polite.

DS
DAMIEN S.
Eagle River, AK
Dodge Avenger
Verified Customer
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11/02/2018
Studded tires
They were fast clean and very courteous. I never feel rushed when I'm talking with them on the phone they always take the time to explain everything.

HT
HEIDI and TAKAO T.
Eagle River, AK
Honda Pilot
Verified Customer
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10/31/2018
Always amazing service at a fair price!
S&P Certified always provides quick, fair, and excellent service. The owners and employees show pride in their work and it's reflected in the service your car receives.

Verified Customer
Eagle River, AK
Chevrolet Chevy Express
Verified Customer
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10/31/2018
Great service
We use S & P for all of our company and personal vehicles and they always do great work at a fair price. I usually drop our company vehicles off full of tools and have never had anything go missing. Not planning on using anyone else.

AR
Aaron R.
Eagle River, AK
Subaru Legacy Sedan
Verified Customer
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10/31/2018 Category: Service
Aaren said that it was a fast and good experience.
This review was collected via phone interview by Customer Research Inc.

MJ
MANUELA and JUSTIN J.
Eagle River, AK
Honda Civic Sdn
Verified Customer
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10/30/2018
Customer for life
Since moving to Alaska in 2012 we have trusted S&P with our vehicle care. Over the course of the past 6 years they have kept our vehicles in top condition and always provided amazing customer service. We love that they are transparent about additional services our car could benefit from but are never pushy about it. While they provide the best price for services we could find, what truly keeps us coming back is their customer service and military and family friendly approach. We feel so lucky to have found such an honest and supportive repair shop and cannot imagine taking our cars anywhere else.

CM
CATHY and ANDY M.
Eagle River, AK
Isuzu Rodeo Sport
Verified Customer
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10/29/2018
Friendly and helpful!
Able to ask a question and get an honest answer.

SF
Shira F.
Eagle River, AK
Toyota Matrix
Verified Customer
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10/26/2018 Category: Service
Shira said the staff was friendly and the service was efficient. She stated that her vehicle was ready before her scheduled appointment.
This review was collected via phone interview by Customer Research Inc.

LP
LELAND P.
Chugiak, AK
Nissan Pathfinder
Verified Customer
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10/23/2018
YES! YES YES YESS!!
I have lived in 17 states and 3 countries. From Cowhand to ranch owner from Healthcare Corporate Evecutive to Founder and CEO of a major Healthcare corporation, and finally a "Riches to Rags" story broke and poor recluse. Steve and Pat could care less, they give honest and fair trade to everyone who who walks in their door equally. You can count on it.

Their work is always a step beyond what is called for and the estimates are on the spot and honest, the work always superb and more than to be expected. I found them 10 years ago as a new comer By askind around town with other professionals. I got the same response everywhere I went...S&P CERTIFIED CAR CARE! (Emphasis on the word "Care".

I feel blessed to have them fill that part of my life, so will you! Even if you don't live in Eagle River dont worry about a bit of a drive, it's worth it, the shop is as orderly and disciplined as an Operating Room.

Don't waste your time or money...GO THERE!

Leland Patton

JM
JAN and KAREN M.
Eagle River, AK
GMC Terrain
Verified Customer
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10/20/2018
Tire change over
Great fast job as always!

LI
LISA I.
Eagle River, AK
Ford Escape
Verified Customer
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10/18/2018
very courteous service
Very courteous service. Loved Bella the dog. Nice waiting room.

CG
CRAIG and SUZANNE G.
Eagle River, AK
Chevrolet Avalanche
Verified Customer
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10/18/2018
Great service
Everyone was terrific! Thanks.

MH
MIKE and BONNIE H.
Eagle River, AK
Subaru Outback
Verified Customer
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10/16/2018
New tires and an oil change for out Subaru Outback.
Once again Ashley took great time in helping us choose the right studded tires for our vehicle. She helped us previously select summer tires for the same car. We also had an oil change performed. The work was accomplished right at the time promised and at the correct price. S & P is our choice for vehicle maintenance and repairs. Keep up the great work.

DS
David S.
Eagle River, AK
Subaru Outback
Verified Customer
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10/16/2018 Category: Service
David said this is a good business that provides good service. They always do a good job on the vehicle.
This review was collected via phone interview by Customer Research Inc.

RD
RON and SARAH D.
Eagle River, AK
Ford Ranger
Verified Customer
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10/15/2018
Prompt and Efficient Service
After years of vehicle service from various automotive shops, I gave S&P Automotive a chance three years ago. This business provides a rare blend of friendly service, promptness, quality work, and above all——honesty! No one in Anchorage can compete with S&P in this area. Their prices are more than fair as well as their expertise in all areas of automotive maintenance and repair.