Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

1063 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


HL
HEATHER L.
Eagle River, AK
Lincoln Navigator
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/27/2018
Lies!
Was told my vehicle couldn't be aligned due to seized parts and lack of time in schedule. Picked my navigator up and brought it home and took it apart to see what was wrong. Low and behold nothing was seized. When I called to talk to the tech the tech told me "cool now take it to midas to have it aligned." I was then transferred up front and explained that the tech was wrong and she responded with "are you going to make an appointment or just have an attitude with me?" I was simply explaining that they were wrong. It was the absolute worst and disgraceful customer service I have EVER had! I will be talking to the owner on Monday. Sorry Steve. Your staff is simply the WORST!

DM
David M.
Chugiak, AK
Honda Element
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/21/2018 Category: Service
David said the business returned his vehicle to him with damage to the hood.
This review was collected via phone interview by Customer Research Inc.

JS
JAMES S.
Eagle River, AK
Chevrolet Silverado SS
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/15/2018
truck repair
wanted my ac fixed took it to s&p twice paid over 300 dollars and not fixed. Last time they called said it working fine and nothing else they could do. It quit working again. I took it to another shop they charged me 88.00 to fine out what was wrong because it wouldn't cycle. They took the system apart and found it full of metal filing which means compresser is going bad. I will never go back to s&p because needed it fixed right not put a BAND AID ON IT FOT OVER 300.00 DOLLARS. Really not perfessonial.

DG
DANYELLE and GATOR G.
Eagle River, AK
Chevrolet Silverado 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/28/2018
Assholes!
If you question what your being charged for your treated like shit and told to go else where. You corner people into repairs due to lack of part options and are the worst to deal with. Over charge for inaccurate diagnosis and try to drain customers with out fixing actually repairs needed

IS
Ian S.
Eagle River, AK
Toyota Tacoma
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/21/2017 Category: Service
Ian said the estimate was about $1000.00 more than it should have been. The business said his vehicle needed parts and repairs that were not necessary. They told him 2 of the rims were bent, and they were not. He took it someplace else, and it was half the price.
This review was collected via phone interview by Customer Research Inc.

GW
GAIL and JOHN W.
Eagle River, AK
Chevrolet Tahoe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/05/2017
Not so great visit this time
I'm not going to give a rating (but I had to pick a start in order to submit this feedback) because I'm mad at myself for not removing and loading my own tires, a mistake I will not make again since I found a nice big gash in the back of my Tahoe when I arrived home and unloaded my winter tires. Of course, I cannot say the mechanics caused the gash because I did not see them unload and load the tires. Also, the tires were mounted with the white lettering on the inside, and the Rs and Ls that were placed on the inside of the tires when they were removed last fall had to be scrubbed off when I got home. My mistake again for assuming since the Rs and Ls were labeled on the inside of the tires the mechanics would replace them with the marks on the inside and the white letters facing out. Finally, I was not given a military discount, even though I was given the discount during my previous visit. I will insist next time in filling out the entire form instead of just signing it like they asked me to when I arrived. Again, my mistake for not going over every detail with the staff and mechanics.

CP
CARMEN P.
Eagle River, AK
Mazda Millenia
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/06/2017
:)
:)

DW
DON and KAREN W.
Eagle River, AK
Toyota 4Runner
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/17/2016
Overcharge for parts
Won't be returning. First, S&P installed 4WD struts on my 2WD 4Runner, then charged the 4WD parts price on much cheaper 2WD struts. Done...

SC
SHAWN and SHERYL C.
Eagle River, AK
Ford Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/13/2016
Not very good communication about the nature of the problem which turned out to be another tow. Would have liked a call before putting the work in and then finding out the engine was worthless from a note on the recipt.
Would have liked a call before putting the work in and then finding out the engine was worthless from a note on the recipt.

CP
CARMEN P.
Eagle River, AK
Mazda Millenia
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/12/2016
Not listen what I need
??

RW
Richard W.
Eagle River, AK
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/17/2016
Not so good... Should be a Zero Stars, now that I know
I have been a S&P Certified Car Care customer for several years and have always accepted their higher prices, which I associated to “its Alaska, there’s shipping cost”, or a convenience for being in Eagle River, but after having my last bill reviewed by a professional I found that I was being OVERCHARGED (double billed) on labor. As it was explained to me, S&P was charging fair market price for parts (cost plus markup) and the steps in the repairs were accurate, but they were charging me for each step as an individual repairs; even when one repair was required to get to the second repair and even a third repair. This means I was billed for the same labor multiple times even though the labor only occurs once in the total repair. The example was: they would charge to place a valve cover gasket at the normal number man-hours and then charge me the normal number of man-hours to replace a head gasket, even though 1/2 the labor would have already occurred with the valve cover gasket repair. Legal or not… I don’t know. I authorized the repairs and I accept that. HOWEVER, to most quality shops this is considered “padding the bill” and is not cool. I have since stopped taking my vehicles there and am seek a new shop. I would suggest anyone who uses S&P to get them to justify their labor charges.
Steve H., Owner from S & P Certified Car Care LLC responded on 03/18/2016

Richard,
There seems to be some confusion on one of our sides, the last invoice for your Subaru was for Valve Cover Gaskets & Spark Plugs and an oil change. No Cyl. head gaskets were replaced.
We did give you an ESTIMATE for head gaskets that may be needed at a later date. We do not PAD our bills. If you have any questions please give me a call.
Steve

Steve Haight
Owner/Manager
907-696-6951

JG
JACOB and CHAYLA G.
Fort Richardson, AK
Jeep Grand Cherokee
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/10/2016
Carelessness
The people are nice however I am very unhappy with the work. We have been up there atleast 5 times about the heat in my husbands jeep. We originally paid $1,700 to get the heat fixed, it continued to only work on the drivers side when it felt like working. We could not take it back due to the fact we were living in Wasilla at the time. My husband left for JRTC and the heat then decided that it was just going to quit blowing all together. We had some friends follow us and drop the jeep off once again.
After being called the next day and being told that we would have to pay yet another $350 to get it fixed we said okay. They later called us to come get it and assured us that it was fixed. We paid and started the jeep, I turned the heat on full blast and noticed that it was not blowing air out. The manager took a look at the new part they had to replace and came to tell us that the mechanics that put the piece in put it in backwards.
We got home once again to find the heat workin when it wants again, just timing it so that we can drop it off when it isn't working.
The mechanics are careless when it comes to their work and putting in the part just goes to show it.
I would definitely not recommend this place to anyone!

WB
Wesley B.
Palmer, AK
GMC Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/05/2016 Category: Service
Wesley said his overall experience with this business has been absolutely horrible. He brought his vehicle to them for a simple diagnostic on his exhaust, and the technician broke $500 in equipment on this area while doing the diagnosis, which was pretty rotten. He drove the vehicle there and had to have it towed away because of the damage he had done. Ed, the manager from there, was very rude and inconsiderate about the whole situation. This by far was the worst experience he has ever had when receiving service. Also, his technician swore at him as he was towing his vehicle from there. He would at least like to be compensated for the parts, which he had to pay, he had to do the service himself. He will never have contact with them again unless it was involved in court.
This review was collected via phone interview by Customer Research Inc.

LE
LYNNDA E.
Chugiak, AK
Chevrolet Silverado
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/30/2015
All Ball joints but NO Hub change, BIG PROBLEM
Front upper & lower ball joints were changed separately, so TWO large labor charges instead of one combined. Note was made on my invoice to 'recheck' the Hubs on down the road. I was driving to lower 48 THAT day. After going to Anchorage & back, the grinding and vibration was worse. Shop is closed on Saturday so I went to Midas. Both hubs changed quickly, they could NOT believe it wasn't done. The dynamics change after new ball joints & it actually stresses the hubs worse. I would not have made it through Canada!! I was also charged for an alignment, which can NOT be properly performed if hubs are bad.
Steve H., Owner from S & P Certified Car Care LLC responded on 06/30/2015


Lynnda,
Sorry to hear that you had problems after leaving. I really thought you would make to Washington with the hub just starting to growl and could get it repaired cheaper there. As far as the alignment goes, our machine will not let us do an alignment if the bearings have play them. wheel wobble is picked up on the rollout procedure. If there is any thing I can do to satisfy you let me know.
Steve

Steve Haight
Owner/Manager
907-696-6951

JD
JILLIAN D.
Eagle River, AK
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018
Amazing customer service
S&P were fantastic!!! They got me in same day, my car diagnosed and fixed!!! Front desk girls (specifically Ashley) were amazing and so helpful!!

CW
CAMERON and HEATHER W.
Eagle River, AK
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018
Repetitive Excellence!
Brought there with a tow truck. Fixed and ready to drive in less than 6 hours.

I’ve probably written 10 of these reviews, but S & P just keep earning my business over and over. Wife broke down on the side of the Glenn at 7:30am rush hour with two toddlers in the car, Eagle Towing got the vehicle out of there by 8:30am, S & P had an alternator diagnosed and changed by 3:30pm. Nailed it again guys!

WS
Willis S.
Eagle River, AK
Ford Expedition EL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Willis said the business had very good customer service and did good work.
This review was collected via phone interview by Customer Research Inc.

KC
KATHY C.
Eagle River, AK
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Made a bad part right
I had my front brakes done but kept losing brake fluid over the next few months. After contacting S & P, they made an appointment immediately. They found that one of the calipers had a deformation. They replaced the part at no cost to me at all. I have been going to S & P for years and have always had a friendly and profession experience. I highly recommend them to anyone looking for competent and professional car care.

MS
MIKE and AMORY S.
Eagle River, AK
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
They are very efficient and really care
I had my snow tires put on after the 1st snow and it was very busy but they all work hard there and they genuinely care about their customers and their cars.

BT
BRYAN T.
Eagle River, AK
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
New winter tires
Had a good experience getting tires changed over. Completed earlier than expected and everyone on the phones and front desk were very polite.