Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

841 Reviews

100% Would Recommend
Latest Review about 1 month ago

Reviews


LW
Lloyd W.
Blossom, TX
Chrysler 300
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/11/2017 Category: Service
Lloyd said he was disappointed with the people working at the business.
This review was collected via phone interview by Customer Research Inc.
Ronnie & Regina M., Owners from Road Runner Service & Tire responded on 10/09/2017

I'm sorry you were unhappy with us test driving your vehicle. When we make the kind of suspension repairs and a front wheel alignment, it is part of the job and agreement to test drive it and make sure everything is working properly before we consider your car ready to give back to you. This keeps you from being inconvienced with coming back with a car pulling, wearing tires or a steering wheel being off center. Sometimes it is nessesarry to test drive them more than once depending on the type of repairs that was made. In your case, your vehicle had to be driven a couple of times. I'm sorry you are under the impression are technician was out joy riding all day in your car... that is simple not true and obviously we can no longer help you with your repairs if you do not trust us to do the job you hired us to do. 


HS
Howard S.
Paris, TX
Ford Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/18/2015 Category: Service
Spoke with Kalss. She said her husband was very pleased, but the prices there are higher than at other businesses.
This review was collected via phone interview by Customer Research Inc.

KE
Kenneth E.
Texas
Ford Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/18/2015 Category: Service
Kenneth said this business told him they would order the parts overnight and to have his vehicle there at 8:00 am. They did not start working on the vehicle until 12:00 pm. The repairs were complete and he was able to pick up his vehicle at 6:00 pm. The work was good.
This review was collected via phone interview by Customer Research Inc.

QG
Quinton G.
Hugo, OK
Honda Civic
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/19/2015 Category: Service
Quinton said this business was overpriced and chose to go somewhere else. He would not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

BL
BOB L.
Sumner, TX
Chevrolet Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/30/2014
Inconsistent service
Ronny, I admire you as a friend and love you as a Christian Brother, but am afraid that I am not satisfied with the service of your folks. After almost twenty years, I no longer trust the people you have working for you. I realize that if I take my business elsewhere, you will not notice, but as a friend I think it only fair that I tell you why (even if I am wrong in your mind).

My pickup was getting hard to start after sitting overnight, the fuel pump would pump all right but would not start easily. After once starting, it would be fine for the rest of the day. I suspected the pressure regulator which I thought was mounted on the intake manifold rail. It turns out that it is part of the fuel pump.

I asked Rick if I could leave it and check it out, which they did and replaced the fuel pump which corrected the starting problem...good job. When I dropped the pickup off I immediately received a call from Rick that when the mechanic was driving on the the rack, the brakes failed and almost ran off the rack (and over someone?) and that the master cylinder was empty and both rear cylinders were leaking and ruined the pads and the rear seal was bad allowing differential oil to also contaminate the brakes...and the front wheel bearings were so worn that the wheels are about to fall off...OH my God, I had just escaped a terrible tragedy! Also the serpentine belt was ready to break at any minute. I readily agreed to do whatever was necessary because I trust your shop. I asked that the parts be returned to me. I was curious to see whether it is possible to replace the pressure regulator separate from the fuel pump and I use the old serpentine belts in the barn to hang stuff.

When I picked it up (Friday), I noticed the brakes felt a bit spongy and heard a squeal under the hood.

Now I have it home, the brake pedal goes almost to the floor, spongy, with what appears to be air in the line. I'm afraid to hook a trailer of hay to it. Keep in mind that I have been using this pickup daily and it was working fine except for the starting and slack in the parking brake. The air conditioner hose was bent so it is being cut by the pulley . And finally I did not see the parts that were replaced.

What I would have preferred, is that they replaced the fuel pump and then advised me that I should consider some of the other problems instead of “hustling” me like Precision Auto or the dealer. I was having the oil changed so tey would have filled the brake master cylinder and then advised me that it was empty and to check it out.

I realize that I am unreasonable and that you really don't need the hassle of 'malcontents', so I apologize.

JE
JED E.
Paris, TX
GMC Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/21/2013
truck still running rough
I took my truck in was told computer port was bad. Got it home all that was wrong with it was blown fuse.... Took truck back they did get the timing code issue fixed. However truck still running rough.. They just said run some gunk through gas. Not very confident in their diagnostic abilities.
Ronnie & Regina M., Owners from Road Runner Service & Tire responded on 12/30/2013

Dear Mr. Eaton,
We are sorry you feel that the diagnoses and repair that was made to your 1998 GMC was not up to your standards. A truck this age with 121892 miles on it will sometimes take several trips to eliminate all possible issues. When you brought the truck into our shop, you stated you had been working on it yourself and sometimes that itself can be an issue. As any ASE technician knows, a “running rough” symptom is sometimes a process of elimination. We start with running the computer codes and repair those things that are associated with a “running rough” symptom first. We at Road Runner Service Center & Tire pride ourselves on honesty & integrity and we are VERY confident in our diagnostic abilities and our overall reviews reflect this.
Again, we are sorry we didn’t live up to your expectations. Sincerely, Regi & Ronnie Melton, owners


MD
Mary D.
Bogata, TX
GMC Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/11/2016 Category: Service
Mary said the cruise control stopped working the day the vehicle was serviced. However, it started working again the next day.
This review was collected via phone interview by Customer Research Inc.
Ronnie & Regina M., Owners from Road Runner Service & Tire responded on 10/13/2016

Mary, I'm sorry to hear your cruise control stopped working the day we changed your oil. Sure glad to hear it started working the next day. 


VF
Victor F.
Pittsburg, TX
GMC Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/21/2016 Category: Service
Victor said the service was good but he waited a long time.
This review was collected via phone interview by Customer Research Inc.

SH
Sandra H.
Paris, TX
Ford Taurus
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/11/2014 Category: Service
Sandra said everyone was friendly. They forgot to put the filter and oil pan back on so the oil ran out. They charged her $13 to put in some STP additives but when the oil ran out they didn't put in another bottle.
This review was collected via phone interview by Customer Research Inc.

TC
Tommie C.
Chevrolet Malibu
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/22/2013 Category: Service
Tommie said this business has good tires.
This review was collected via phone interview by Customer Research Inc.

PL
PETER L.
Sumner, TX
Isuzu Rodeo
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/26/2018
Trustworthy shop
Repairs were well explained. The only reason this is not a 5star review is I am very picky. One of the services preformed was an alignment. The car goes perfectly straight down the road but the mechanic did not center the steering wheel. This normally happens because the mechanic does not take the time to actually sit in the seat during the alignment process to center the wheel. They just reach in the window and set the wheel.

FG
Favinan G.
Arlington, TX
Toyota Tacoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2018 Category: Service
Favinan said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

DA
Demonquez A.
Paris, TX
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2018 Category: Service
Demonquez said the business provided good service.
This review was collected via phone interview by Customer Research Inc.
Ronnie & Regina M., Owners from Road Runner Service & Tire responded on 02/05/2018

Thanks!


HM
Hunter M.
Paris, TX
GMC Sierra 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2018 Category: Service
Hunter said he recommends the business for service.
This review was collected via phone interview by Customer Research Inc.
Ronnie & Regina M., Owners from Road Runner Service & Tire responded on 02/05/2018

Thanks!


JE
James E.
Texas
Chevrolet Monte Carlo
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/29/2017 Category: Service
James said staff were very courteous. They scheduled his vehicle quickly and got it serviced right away. They told him what else his vehicle needed. They have wonderful customer service. He is extremely happy with the great service they provided to his vehicle.
This review was collected via phone interview by Customer Research Inc.
Ronnie & Regina M., Owners from Road Runner Service & Tire responded on 01/09/2018

We appreciate your confidence in us. 


SW
Sam W.
Pattonville, TX
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2017 Category: Service
Sam said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Ronnie & Regina M., Owners from Road Runner Service & Tire responded on 01/09/2018

Thank you for taking the time to review our business. I think you've been our customer since the begining.


MM
Michael M.
Texas
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/29/2017 Category: Service
Michael said the employees did a good job for him and he was satisfied with everything.
This review was collected via phone interview by Customer Research Inc.
Ronnie & Regina M., Owners from Road Runner Service & Tire responded on 12/21/2017

I'm glad to see you were satisfied with the service you recieved. We always strive to provide a 5 star service to all our customers.  Please let us know what it was that did not meet this status so that we may get it corrected. 


EN
Earnest N.
Paris, TX
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2017 Category: Service
Earnest said he has gotten some of the best work done at this business.
This review was collected via phone interview by Customer Research Inc.
Ronnie & Regina M., Owners from Road Runner Service & Tire responded on 10/09/2017

Thank you for over 14 years of business Earnest. I hope you were satified with the service you recieved as we strive to give everyone a five star service. I assume everything is ok because we have not heard otherwise. 


RN
Rickie N.
Paris, TX
Buick Century
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2017 Category: Service
Rickie said the business has nice people working there and they know what they are doing.
This review was collected via phone interview by Customer Research Inc.
Ronnie & Regina M., Owners from Road Runner Service & Tire responded on 08/29/2017

Hi Mrs Norton, I'm sorry we did not meet a 5 star rating with you. Please let us know what we can do better to make your experience the best it can be. We strive to keep our ratings at 5 star because in our opinion... 4 just isn't good enough. Please call us and let us know what went wrong with your visit and we will do everything we can to rectify it. Also, we hope your friend you brought in was happy with the free service she recieved. Thank you, ~ Regi Melton


DP
DAVID P.
Paris, TX
Chevrolet Avalanche
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/26/2017
Honesty, and fair price
Will return as long as I live in Paris area.
Ronnie & Regina M., Owners from Road Runner Service & Tire responded on 08/28/2017

Hi David, I'm sorry we did not meet a 5 star rating with you. Please let us know what we can do better to make your experience the best it can be. We strive to keep our ratings at 5 star because in our opinion... 4 just isn't good enough. Please call us and let us know what went wrong with your visit and we will do everything we can to rectify it. Thank you, ~ Regi Melton