Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

841 Reviews

100% Would Recommend
Latest Review about 1 month ago

Reviews


LW
Lloyd W.
Blossom, TX
Chrysler 300
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/11/2017 Category: Service
Lloyd said he was disappointed with the people working at the business.
This review was collected via phone interview by Customer Research Inc.
Ronnie & Regina M., Owners from Road Runner Service & Tire responded on 10/09/2017

I'm sorry you were unhappy with us test driving your vehicle. When we make the kind of suspension repairs and a front wheel alignment, it is part of the job and agreement to test drive it and make sure everything is working properly before we consider your car ready to give back to you. This keeps you from being inconvienced with coming back with a car pulling, wearing tires or a steering wheel being off center. Sometimes it is nessesarry to test drive them more than once depending on the type of repairs that was made. In your case, your vehicle had to be driven a couple of times. I'm sorry you are under the impression are technician was out joy riding all day in your car... that is simple not true and obviously we can no longer help you with your repairs if you do not trust us to do the job you hired us to do. 


QG
Quinton G.
Hugo, OK
Honda Civic
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/19/2015 Category: Service
Quinton said this business was overpriced and chose to go somewhere else. He would not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

BL
BOB L.
Sumner, TX
Chevrolet Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/30/2014
Inconsistent service
Ronny, I admire you as a friend and love you as a Christian Brother, but am afraid that I am not satisfied with the service of your folks. After almost twenty years, I no longer trust the people you have working for you. I realize that if I take my business elsewhere, you will not notice, but as a friend I think it only fair that I tell you why (even if I am wrong in your mind).

My pickup was getting hard to start after sitting overnight, the fuel pump would pump all right but would not start easily. After once starting, it would be fine for the rest of the day. I suspected the pressure regulator which I thought was mounted on the intake manifold rail. It turns out that it is part of the fuel pump.

I asked Rick if I could leave it and check it out, which they did and replaced the fuel pump which corrected the starting problem...good job. When I dropped the pickup off I immediately received a call from Rick that when the mechanic was driving on the the rack, the brakes failed and almost ran off the rack (and over someone?) and that the master cylinder was empty and both rear cylinders were leaking and ruined the pads and the rear seal was bad allowing differential oil to also contaminate the brakes...and the front wheel bearings were so worn that the wheels are about to fall off...OH my God, I had just escaped a terrible tragedy! Also the serpentine belt was ready to break at any minute. I readily agreed to do whatever was necessary because I trust your shop. I asked that the parts be returned to me. I was curious to see whether it is possible to replace the pressure regulator separate from the fuel pump and I use the old serpentine belts in the barn to hang stuff.

When I picked it up (Friday), I noticed the brakes felt a bit spongy and heard a squeal under the hood.

Now I have it home, the brake pedal goes almost to the floor, spongy, with what appears to be air in the line. I'm afraid to hook a trailer of hay to it. Keep in mind that I have been using this pickup daily and it was working fine except for the starting and slack in the parking brake. The air conditioner hose was bent so it is being cut by the pulley . And finally I did not see the parts that were replaced.

What I would have preferred, is that they replaced the fuel pump and then advised me that I should consider some of the other problems instead of “hustling” me like Precision Auto or the dealer. I was having the oil changed so tey would have filled the brake master cylinder and then advised me that it was empty and to check it out.

I realize that I am unreasonable and that you really don't need the hassle of 'malcontents', so I apologize.

JE
JED E.
Paris, TX
GMC Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/21/2013
truck still running rough
I took my truck in was told computer port was bad. Got it home all that was wrong with it was blown fuse.... Took truck back they did get the timing code issue fixed. However truck still running rough.. They just said run some gunk through gas. Not very confident in their diagnostic abilities.
Ronnie & Regina M., Owners from Road Runner Service & Tire responded on 12/30/2013

Dear Mr. Eaton,
We are sorry you feel that the diagnoses and repair that was made to your 1998 GMC was not up to your standards. A truck this age with 121892 miles on it will sometimes take several trips to eliminate all possible issues. When you brought the truck into our shop, you stated you had been working on it yourself and sometimes that itself can be an issue. As any ASE technician knows, a “running rough” symptom is sometimes a process of elimination. We start with running the computer codes and repair those things that are associated with a “running rough” symptom first. We at Road Runner Service Center & Tire pride ourselves on honesty & integrity and we are VERY confident in our diagnostic abilities and our overall reviews reflect this.
Again, we are sorry we didn’t live up to your expectations. Sincerely, Regi & Ronnie Melton, owners


KE
KIM E.
Paris, TX
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Great Service!
They never let me down! Best customer service! Friendly staff! They are the best!

TW
TRACI W.
Paris, TX
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Great place, Great people
My daughter ruined a tire on her car and needed a new one. I called road runner and the next morning they had the same tire that was on her car. They took no time at all to install it on her car. I won't do business anywhere else.

PH
PATSY H.
Powderly, TX
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
P Holm
Always the best service. Dependable, reliable service that they stand behind and never overcharge. I trust them completely and tell others about them.

Verified Customer
Paris, TX
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
They tend to business and keep updated on estimated cost and work progress.
Work was completed in a timely manner and for the estimated cost.

RD
RICKY D.
Paris, TX
Dodge Dart
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018
Denise Dority
Great service.......wonderful people

RM
RICKEY M.
Paris, TX
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
Great place
I highly recommend this business to anyone who is looking for tires or front end work on their car

PH
PATSY H.
Powderly, TX
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Patsy
I know when I go in they will never try to sell me anything I do not need. Their work is the most trust worthy and I know when I leave my car has been cared for the correct way. I'm not sure I have ever knownmore honest and friendly business owners.

CK
CURTIS K.
Hugo, OK
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018
Great service
As always, awesome service! Short wait before our vehicle was put on the rack. New man at the desk is doing a great job!

PA
PHILLIP A.
Paris, TX
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Trustworthy, this business really cares about their customers
We can always count on Road Runner to provide excellent service in a timely manner, I highly recomend them to everyone.

TB
THOMAS B.
Paris, TX
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018
They have the BEST Service .
The best part is the People. They hear what the customer is saying.

PL
PETER L.
Sumner, TX
Isuzu Rodeo
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/26/2018
Trustworthy shop
Repairs were well explained. The only reason this is not a 5star review is I am very picky. One of the services preformed was an alignment. The car goes perfectly straight down the road but the mechanic did not center the steering wheel. This normally happens because the mechanic does not take the time to actually sit in the seat during the alignment process to center the wheel. They just reach in the window and set the wheel.

DB
DARRELL B.
Powderly, TX
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018
Trustworthy
I've taken my vehicles to Road Runner for more years than I can remember. Not once have I ever felt that I was being taken advantage of. They are always professional, reliable and friendly.

RD
RICKY D.
Paris, TX
Dodge Dart
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018
Denise Dority
Best place in Paris

PA
PHILLIP A.
Paris, TX
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2018
Trustworthy, this business really cares about their customers
This is the only business I use to maintain & repair my vehicles!

ED
ED D.
Paris, TX
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
Ed’s Buick
GREAT! Always has been. Always know they tell you honestly what you need and don’t need. They really care and take care of you!!

Verified Customer
Paris, TX
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018
Trustworthy, this business really cares about their customers
We've been customers for 9 years and they never fail to exceed our expectations!