Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

587 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
100% Would Recommend
96% Business Response
Latest Review 6 days ago

Reviews


WM
Woodrow M.
Pennsylvania
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Woodrow said Tina called and apologized for his previous service experience.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/04/2018 Category: Service
Woodrow said the employees would not explain why his service took so long.
This review was collected via phone interview by Customer Research Inc.
Terry G., owner from E & G Auto Plus Inc responded on 05/08/2018

Spoke with Mr. Mitman on 5/8/2018. He said he was upset because he didnt know what was taking so long with his vehicle getting repaired while I was out for surgery.  I explained to him that we are short a mechanic and that was likely the cause for taking so long. He said he just wanted an honest explanation of the time it was taking.

Terry Gerhart
Owner
814-274-4277

JH
James H.
Pennsylvania
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2017 Category: Service
James said after he told them he was not satisfied, the staff took another look at the vehicle. They figured out what was needed and they took care of it. The vehicle had to stay at the facility a lot longer.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/07/2017 Category: Service
Spoke with Jimmy. He said this business did well, but they messed up some of the parts after the alignment. They did end up fixing it in the end.
This review was collected via phone interview by Customer Research Inc.
Terry G., owner from E & G Auto Plus Inc responded on 07/24/2017

Spoke with James on 7/24/2017 to check up on the vehicle to make sure he wasnt having any other problems with the work or the truck. He said everything was fine and was just a little upset that the ball joints got missed by a previous employee that no longer works here. He said he was fine with our work.

Terry Gerhart
Owner
814-274-4277

CL
Clark L.
Coudersport, PA
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019
Great service
Dependable, friendly, honest staff. Never had a problem with this facility.

RW
ROY W.
Austin, PA
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019
AC
Everything is working well , my wife is thankful for the AC. If you want to tell a story or here a good story stop in at E&G. I like the place !

JC
Josephine C.
Roulette, PA
Ford Edge
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2019 Category: Service
Josephine said the business's employees are very, very good friends, they do good work and they are honest.
This review was collected via phone interview by Customer Research Inc.

BH
Barbara H.
Coudersport, PA
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019
Quick service
Always makes time for me whatever needs to be fixed

NW
Norman W.
Roulette, PA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019
Kindness, professionalism & accommodating
We had our Honda in for an oil change. Tina as always is very kind, professional and accomodating. Work completed in a timely manner & car checked out beyond or oil change request. Thank you to all helping us mantain our vehicles health.

SB
Stanley B.
Austin, PA
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Stanley said he is thankful for the good and prompt service provided by this business.
This review was collected via phone interview by Customer Research Inc.

NO
NANCY O.
Port Allegany, PA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019
Quick service
Staff called to explain what service was provided...I thought that was very professional to call and explain what they did to my vehicle. Very satisfied with that and the work they did on my car.

MK
Melvin K.
Galeton, PA
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019
Reliable Service
E & G Auto's service encourages loyalty. I want to return to a company who makes excellence a priority.
Terry G., owner from E & G Auto Plus Inc responded on 06/26/2019

Thank you so much Susan. It is always a pleasure doing business with you.

Terry Gerhart
Owner
814-274-4277

|B
|Judy B.
Coudersport, PA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019
Service is top notch!
I have patronized E&G for many years, from car maintenance and repair, to rental car services. Great people, professional in all facets. Definitely recommend to others.
Terry G., owner from E & G Auto Plus Inc responded on 06/26/2019

Thank you Judy!

Terry Gerhart
Owner
814-274-4277

JP
Joseph P.
Coudersport, PA
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Joseph said that the service is always proficient, quick and that there is never anything hidden.
This review was collected via phone interview by Customer Research Inc.
Terry G., owner from E & G Auto Plus Inc responded on 06/18/2019

Thanks for your continued service business Joe-its greatly appreciated

Terry Gerhart
Owner
814-274-4277

DD
Darrell D.
Genesee, PA
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Darrell said the business did his repair quickly, and it was all done sooner then he expected. He stated they did a great job.
This review was collected via phone interview by Customer Research Inc.
Terry G., owner from E & G Auto Plus Inc responded on 06/18/2019

Thank you for the great review. 

Terry Gerhart
Owner
814-274-4277

AB
Andrew B.
Chadds Ford, PA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2019 Category: Service
Andrew said the customer service was good. The service wasn't the cleanest. The business left welding slag on the spring that was replaced.
This review was collected via phone interview by Customer Research Inc.
Terry G., owner from E & G Auto Plus Inc responded on 06/18/2019

Andrew-sorry you had a less than perfect experience...I will talk to the service guys about this review and restress the importance of a clean job every time. Tina

Terry Gerhart
Owner
814-274-4277

VO
Vicki O.
Coudersport, PA
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Vicki said she goes to this business all the time. She went yesterday for an inspection. She has been going there for a long time. They took care of her previous vehicle.
This review was collected via phone interview by Customer Research Inc.
Terry G., owner from E & G Auto Plus Inc responded on 06/18/2019

Thank you Vicki. Always nice to see you

Terry Gerhart
Owner
814-274-4277

RR
Rino R.
Coudersport, PA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Rino said the service the business provided was very good.
This review was collected via phone interview by Customer Research Inc.
Terry G., owner from E & G Auto Plus Inc responded on 06/18/2019

Thanks Rino. We really appreciate your service business!

Terry Gerhart
Owner
814-274-4277

RS
RUSS S.
Coudersport, PA
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019
Great service
Great service, friendly, reasonably priced and thorough.
Terry G., owner from E & G Auto Plus Inc responded on 05/16/2019

Thank you so much for choosing E&G Auto to service your vehicle. We know you have options and we look forward to more years of great service with you.

Terry Gerhart
Owner
814-274-4277

MB
Mark B.
Ulysses, PA
Ram 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019
Great people that do a great job!!
These are really great people that do a wonderful job.
Terry G., owner from E & G Auto Plus Inc responded on 05/16/2019

Thank you so much Mark, always great doing business with you

Terry Gerhart
Owner
814-274-4277

DK
Dale K.
Coudersport, PA
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Dale said he has used this business for years. The employees provided good service.
This review was collected via phone interview by Customer Research Inc.
Terry G., owner from E & G Auto Plus Inc responded on 05/16/2019

Thank you Dale for all the years of service! We really appreciate your business

Terry Gerhart
Owner
814-274-4277

WT
William T.
Coudersport, PA
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
William said the staff always treats him like family.
This review was collected via phone interview by Customer Research Inc.
Terry G., owner from E & G Auto Plus Inc responded on 05/16/2019

Thank you Bill for all the service business and for trusting us with your vehicles.

Terry Gerhart
Owner
814-274-4277

Displaying Review 1 - 20 of 587 in total