Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

644 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.25/5rating 1.25rating 1.25rating 1.25rating 1.25
94% Would Recommend
Latest Review 3 days ago

Reviews


GW
George W.
Carlisle, PA
Acura 3.2TL
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/26/2017
everyone is pleasant and willing to help
A little disappointed, i went in to have an emissions cannister replaced and somehow my return line for power steering got a leak and it was not there when I went to the shop. This part is rarely replaced. I need to know how close the cannister is to the power steering lines.

BS
Balagopalan S.
Mechanicsburg, PA
Toyota Corolla
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/10/2017
Toyota
I used to come regularly for the service. But am not happy with the last service. They didn't put the cover back, after i noticed it and informed to the mechanic guy. He just put one screw and done with it.
Team One A. from Team One Auto Group - Mechanicsburg responded on 03/10/2017

Good Morning Sir,
This is the First I am Hearing of this I assure you that This is Not Acceptable I am Already in the process Of handling this Please Stop By at your Own Time and I will Personally Take Care Of this Again i am Very Sorry 
Ken Brower
Shop Manager
Team One Auto Group 
Mechanicsburg


JP
James P.
Shippensburg, PA
Ford Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/13/2017
not really happy
I was given a price before it was started and in the end it was way more than I was given.

MH
Myron H.
Camp Hill, PA
Chrysler 300
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/04/2017 Category: Service
Myron said his vehicle failed their inspection. He took his vehicle to a few other places and they said his vehicle should not have failed.
This review was collected via phone interview by Customer Research Inc.

VY
Venkateswara Y.
Camp Hill, PA
Subaru Forester
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/22/2017
Engine oil change
Not good,they are not closed engine oil lid under hood,oil spilled completely.they are not filled other liquids.

AZ
Amy Z.
Mechanicsburg, PA
Subaru Impreza
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/13/2017
Poor quality of work
I initially had an appointment for a oil change, tire rotaion and battery cleanup. At the time of appointment I was told one of my lug nut bolts was striped and that it is common on Subaru’s to have week bolts and not to worry about it....hmmm ??? A few days after the initial appointment I looked under the hood of my vehicle and saw that the battery still had corrosion on it and there was a red film all over it, assuming that is was from a spray they used. I went back in to have the battery cleaned like it should have been in the beginning. Everything was taken care of at no cost but as I was waiting for the battery to be cleaned I over heard the employees complaining that they have not been payed for their work because corporate not paying them. Later that day, I noticed a lug nut was missing from the bolt that I was told was stripped. So, I had to make a third appointment to correct the bolt issue. They took care of the problem without any cost, which was nice, but again over heard the employees complaining about their pay.
I have always been a loyal customer, but because of this fiasco, I will be finding a new place to go to.
Please pay your employees and double check that their work is being done correctly!!!

GB
Gregory B.
Mechanicsburg, PA
Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/23/2016
Stay Away
I took my vehicle here a few days ago for an car inspection on Carlisle Pike, upon receiving my car back after the inspection, I noticed items missing from my vehicle, that I know was in there. After I asked the manager if the mechanics took something from my car, he told me to call back in 20 minutes, then will I called back he just said nobody saw anything, not that they didn't take anything but nobody saw anything. If you take your vehicle to this place, make sure you don't take any valuables in your car.

BC
Betsey C.
Mechanicsburg, PA
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/22/2016
Mechanicsburg Team One Auto. At your own risk
Last week my father and I brought our vehicles in to the Mechanicsburg shop for inspections. I have been bringing my car in for oil changes and inspections for about two years and had been please with Tim and the service so much that I had brought my husbands truck and now my father's as well.
I was disappointed not to find Tim at the front desk but did not feel we would be treated differently by Ken.

However, Ken called my father and said he needed some minor repairs, totally over $800. When my father hesitated at the price, Ken said he would take $200 off. He never did. Many of the repairs were not needed to pass inspection and the price they charged him was ridiculous for the work done.

The next day I took my car in for inspections. Ken called and informed me that my car needed $1150 of work to pass inspection. When I said I would not be paying that, the price dropped $200. I said I would still not pay that and disputed the fact that the work even need done for the car to pass inspection. I told him I would not have Team One do any work and I would take it elsewhere. Then the price suddenly dropped to $500!!!!!

I took my car to the Toyota dealership and the car needed $3 in repairs to pass inspection. A lug nut was missing.
Ken had stated that my rear sway bar bushing needed replaced to pass inspection (orginially $1150) . I asked Toyota what their price would be for parts and labor, $90!!!!!
Ken was making up prices to see how much he could squeeze us for and fabricating work that needed done.

Whether this is their new business practice to rip off women and the elderly, or just Ken, it is deplorable, unethical and unlawful. Not only have they lost my business, my husband's, and my father's but I am filing a complaint with the BBB and the office of aging.

DP
Denise P.
Mechanicsburg, PA
Jeep Liberty
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/17/2016
Yuck
They had to make right a wrong, did not provide a loan, said he would call me back in 10 minutes, turned out to be an hour.

JA
Joseph A.
Mechanicsburg, PA
Chevrolet HHR
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/09/2016 Category: Service
Joseph said he had a bad experience at this business. He went in to have his air conditioner checked and repaired. He was charged $95 for labor, $91 for the air conditioner valve and $95 for an air conditioner service. It appears he was overcharged. He wasn't happy with this business.
This review was collected via phone interview by Customer Research Inc.

JR
Jack R.
Middletown, PA
Chevrolet Uplander
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/03/2016
The service was very slow. It took 7 and 1/2 hours to get and inspection oil change and transmission flush. Unexceptable.
I was the first car in today. Requested the car be finished by no later than 3. An inspection, oil change and flush transmission. It rook 7 1/2 hours. Very unhappy and very disappointed. Never again.

CL
Cynthia L.
Mechanicsburg, PA
Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/19/2016
Okay
They were pleasant from the first phone call and gave me a loaner while they did my PA car inspection, which was advertised to cost $19.99. I was later told that the car needed some repairs in order to pass and that it would cost over $600. The unsettling part was that the more I kept telling him I couldn't afford it, the more he kept dropping the price. If I hadn't held my ground, I would have paid over $600. We got it down to $300, but even over half of that was for the labor. I'm still not sure how I feel about the whole experience.

HJ
Himanshu J.
Enola, PA
Honda Accord
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/05/2016
Expensive
I have done my break pad /rotor and hand break wire repair there and paid 440 dollars..later I inquired couple places and found that I would have done cheaper by 140 dollars

LB
Lakshmi Vijaya B.
Mechanicsburg, PA
Kia Sorento
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/22/2016
Brakes Replaced saying the inspection won't pass for a 40K miles car
I have been told that Brake pads needs to be replaced otherwise the inspection won't be passed, the car has just 40,000 miles. They came down on the price 3 times since I didn't show the interest and asking questions how can the pads are torn in just 40K miles. Since I like the service before, I revisited but I am not going to visit again. Since my inspection has been expired I am forced to agree his claim and get the service done, otherwise I would have gone to the dealer.

RN
Ramesh N.
Mechanicsburg, PA
Acura TSX
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/11/2016
Problems next day after service.
Next day after the service I could hear a noise coming when I'm driving the car.

VN
Vidyalakshmi N.
Mechanicsburg, PA
Honda Odyssey
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/27/2016
A very long wait time
A very long wait. Gives promotional coupon, but ended up paying full price for emission, inspection.

JS
James S.
Harrisburg, PA
Mazda 6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2016
Reliable Service
I have been taking my car to Team One for years. They always do detailed quality work and beat the competition in price as well. I had my first issues at the Mechanicsburg location about a month ago. The issue was more customer service in nature. The owner of the company contacted me and went over and beyond to resolve the issue. Everyone makes mistakes and I appreciate how it was handled. I still plan to be a loyal customer of Team One.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/21/2016
Customer Service needs some training
I have been going to Team 1 for years at Harrisburg location and have been very happy with the services. I moved to Mechanicsburg and have not been happy my last few times I came in. I came in yesterday for a basic inspection and oil change. I came to pick up my car and I noticed my form didn't have an oil changed as requested on my drop off form. So I asked the gentleman working the register and he said yes we did chnage the oil. I go out to my car and see the oil change sticker was never changed. I go back in and said something. I went in circles with them trying to figure this out for 35 mins. It is not that hard to figure out. Then they offered me to come in Monday to change my oil. I have a job and already spent the day making ride arrangements for this day and I don't have time to do it again over your shops mess up. Then the manager came out and started telling me all kinds of nonsense that I knew better on. He kept recommending services I just had 2 months ago, like a break fluid flushs and some belt. Then I noticed they never fixed my burnt out headlight. How does a car pass inspection with a burned out headlight??!! Then once I finally leave and get back to work I noticed they charged me incorrectly for my inspection and emmisions and had to drive back to get a partial refund. I will never be coming back again. It was a comeplete mess and a waste of my time!
Jason W. from Team One Auto Group - Mechanicsburg responded on 06/01/2016

Hello James, I agree you didnt have a very good visit your full refund plus additional we spoke about are on the way, Please Update your reveiw and I look forward to exceeding your expectations on your next visit


JD
Jeff D.
Marysville, PA
Ford Expedition
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/06/2016
Great place however quoted me $600 but charged me over $925
Service is great however when you are quoted a price of $600 and then not receive a call telling you that the cost is going to be higher to go pick it up to find the bill over $1000 to fight to get it to just over $925 is rediculous!! No reason for this type of business you should ALWAYS call the customer when you know that you under quoted a job! Your business should have had to honor the price I was told!!

RN
Richard N.
Mechanicsburg, PA
Chevrolet Suburban
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/04/2016 Category: Service
Richard said he had a long wait at the business for his vehicle. Their customer service is not their top priority and he would like if they could improve their responses to their customers.
This review was collected via phone interview by Customer Research Inc.

JL
Jeremy L.
Mechanicsburg, PA
Dodge Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/11/2015 Category: Service
Jeremy said this business had a friendly staff. The person who serviced his vehicle quoted him a $1200 for a list of five services that his vehicle needed. When he balked at the price, the gentleman dropped the price to $1000. He then asked the business take his vehicle down so he could take it to his regular facility. After looking at the vehicle, the facility informed him only the ball joints they recommended were needed along with a tie rod, which they missed. He mentioned he felt like they tried to take him for a ride.
This review was collected via phone interview by Customer Research Inc.