ReScore Reviews™ (4)
Good Morning Sir,
This is the First I am Hearing of this I assure you that This is Not Acceptable I am Already in the process Of handling this Please Stop By at your Own Time and I will Personally Take Care Of this Again i am Very Sorry
Team One Auto Group
I have always been a loyal customer, but because of this fiasco, I will be finding a new place to go to.
Please pay your employees and double check that their work is being done correctly!!!
I was disappointed not to find Tim at the front desk but did not feel we would be treated differently by Ken.
However, Ken called my father and said he needed some minor repairs, totally over $800. When my father hesitated at the price, Ken said he would take $200 off. He never did. Many of the repairs were not needed to pass inspection and the price they charged him was ridiculous for the work done.
The next day I took my car in for inspections. Ken called and informed me that my car needed $1150 of work to pass inspection. When I said I would not be paying that, the price dropped $200. I said I would still not pay that and disputed the fact that the work even need done for the car to pass inspection. I told him I would not have Team One do any work and I would take it elsewhere. Then the price suddenly dropped to $500!!!!!
I took my car to the Toyota dealership and the car needed $3 in repairs to pass inspection. A lug nut was missing.
Ken had stated that my rear sway bar bushing needed replaced to pass inspection (orginially $1150) . I asked Toyota what their price would be for parts and labor, $90!!!!!
Ken was making up prices to see how much he could squeeze us for and fabricating work that needed done.
Whether this is their new business practice to rip off women and the elderly, or just Ken, it is deplorable, unethical and unlawful. Not only have they lost my business, my husband's, and my father's but I am filing a complaint with the BBB and the office of aging.
Hello James, I agree you didnt have a very good visit your full refund plus additional we spoke about are on the way, Please Update your reveiw and I look forward to exceeding your expectations on your next visit