Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1336 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 4.7419371/5Overall Rating 4.7419371/5Overall Rating 4.7419371/5Overall Rating 4.7419371/5rating 4.7419371
Original
Overall Rating 2.25806/5Overall Rating 2.25806/5rating 2.25806rating 2.25806rating 2.25806
94% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


Verified Customer
Noblesville, IN
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Services Manager is Excellent
Jason was excellent with handling the issue, as well as resolving it. Terry Lee finally put the right person in charge of that section of the business and is making fantastic changes. Will gladly bring my business to Terry Lee.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/23/2018 Category: Service
Work done is good, that’s about it
Took my leased vehicle into Terry Lee for an oil change and a sensor going off for my front left tire. Staff was friendly and efficient, had a dealership car on hand for me. Kudos, but that’s the only good thing besides the quality of work done. I was told of a service that could be done, but is optional, to the engine. I told the rep. That I had a lease car and wasn’t interested unless it was absolutely needed for the health of the car, no cost was ever talked about. He told me it hadn’t been done yet, and it wasn’t really needed so I told him no to that, just the simple oil change and checking tires and sensors. When I arrived later to pick up my car, he told me the visit would be $160 plus for the visit, I asked how was that possible when it’s an oil change and a warrantied part check. He said with the maintenance on the engine and oil change it came to $160 plus. I told him I never gave the go ahead on doing it and that had I known the price I would’ve never allowed the service to be done. He told me I’d have to pay for that service, but took care of the oil change for free. Didn’t resolve the issue. Made me as a customer never want to return to Terry Lee for basic services like an oil change, the representative acted surprised that he was called out for approving work to be done without approval from the customer. I recommend that all reps be trained better and for management to stress approval, possibly get signatures to approve work. I will not recommend Terry Lee to any of my friends.
JASON B. from Terry Lee Hyundai responded on 10/23/2018

Thank you for taking the time to complete the review your feed back helps our dealership get better. I am sorry to hear that your last visit did not go as planned I  will be reaching out to you to see how I can help.


Jason Broaddus
Service Manager Terry Lee Hyundai and Genesis
jbroaddus@terrylee.com
317-674-7432


VO
Veronica O.
Fishers, IN
2017 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/21/2018 Category: Service
Half Ass Oil Changes
Drove up into the garage without a hi, hello nothing. Girl just gave me a clipboard to sign. Had my oil changed. Man came in said I needed a 15000 Service. I think he thought I was going to say no but instead I said yes. He looked kind of bothered/annoyed that he had to go back and tell the mechanic. Mechanic overfilled my antifreeze. Was leaking antifreeze overnight through the next day. I lifted my hood and there was antifreeze all over the inside. My car is only a year old & I have proudly taken great care of it thus far. I returned the following day to the same girl who once again didn’t seem happy to help me. She tried to convince me that it was condensation from my air conditioning. I assured her it wasn’t but she insisted. I explained to her that condensation evaporated after awhile but the fluid I was leaking was still on my driveway. Another man came out and took over the conversation & told me they would take a look & make it right. They took it back & looked at it and I could see one of the guys shaking his head like he couldn’t believe what he saw. They cleaned up the mess under the car but forgot to clean under the hood! When they finished they drove it back up front & didn’t even apologize for the inconvenience! Instead, all the girl said was “you’re good, no charge for today”.

These people need to understand how important their jobs are. People are driving their families around in these vehicles. Treat us and our vehicles as if your own family were in them. Also, $50 for an oil change is way too high for the type of service I received. I won’t be coming back.
JASON B. from Terry Lee Hyundai responded on 10/22/2018

Thank you for taking the time to take the review your feed back helps are dealership get better. I am sorry to hear that your last visit to our dervice department did not go as planned. I will be reaching out to you in the near future to see what i need to do to make you a happy customer. 

Jason Broaddus
Service Manager Terry Lee Hyundai and Genesis 
jbroaddus@terrylee.com
317-674-7432


Verified Customer
Westerville, OH
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/12/2018 Category: Service
I Was Expecting More
I am from out of state and my car broke down in Fishers. Obviously a stressful situation. I had my car towed to Terry Lee and explained my circumstances to the service team. I asked if there was any way for them to do a quick diagnostic so I would know what I'm up against - would I need to extend my stay to be with the car, or rent a car to drive 3.5 hrs home and 3.5 hours back to pick it up? I was treated as just another car coming through the shop and was told they were busy and couldn't look at if for at least another day. Everyone I interacted with was professional, but lacked empathy for my situation. They missed an opportunity to go above and beyond for a loyal Hyundai customer. I'm sure they do good work, but I can't speak to that as I had it towed to another shop.
JASON B. from Terry Lee Hyundai responded on 10/12/2018

Thank you for taking the time to complete the review your feed back helps are dealership get better. 


Verified Customer
Indianapolis, IN
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Review of service
Cory saw that the previous mistakes were rectified and we are now satisfied with the service we received from Terry Lee.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/08/2018 Category: Service
Poor service
Cory in service did an good job trying to rectify mistakes made by others. He went beyond my expectations in picking up and returning the car to me. However, I did have to follow up on the paperwork afterwards. Besides Cory’s efforts, I feel that others lacked attention to detail. Three days to get two tires plus alignment seems excessive to me.
JASON B. from Terry Lee Hyundai responded on 10/08/2018

Thank you for taking the time to take the review your feed back helps our dealership get better. I will be reaching out to you to see if there is any thing we can do to earn your bussiness.

Jason Broaddus 
Service Manager Terry Lee Hyundai and Genesis
jbroaddus@terrylee.com 
317-674-7432


IF
Ivan F.
Anderson, IN
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/15/2018 Category: Service
I feel the part didn't need to be replaced
Vehicle still drove the same after I take it there
JASON B. from Terry Lee Hyundai responded on 09/15/2018

Thank you for taking the time to take the review your feed back helps our dealership get better. I am sorry to hear your last visit did not go as planned. I will be reaching out to you to see how we can resolve your problem.

Jason Broaddus
Servcie Manager Terry Lee Hyundai and Genesis
317-674-7432
jbroaddus@terrylee.com


TK
Terry K.
Westfield, IN
2015 Hyundai Veloster
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/09/2018 Category: Service
Mary Killen
Need better communication between departments and with customer.
JASON B. from Terry Lee Hyundai responded on 09/10/2018

Thank you for taking the time to take the review your feed back helps our dealership get better. I am sorry to hear that your last visit to our service department did not go as planned. I will be reaching out to you to see were we went wrong.

Jason Broaddus 
Service Manager Terry Lee Hyundai and Genesis
jbroaddus@terrylee.com
317-674-7432


RJ
Robert J.
Noblesville, IN
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/16/2018 Category: Service
Not impressed so far.
The staff and facility are great. But having to spend money on parts and labor that I don’t really need just so you can go through your process of elimination and suck my bank account dry in the process is beyond frustrating.
JASON B. from Terry Lee Hyundai responded on 08/16/2018

Thank you for taking the time to take the review your feed back helps our dealership get better. Please feel free to reach out to me directly.

Jason Broaddus Service Manager 
Terry Lee  Hyundai and Geneisis
jbroddus@terrylee.com
317-674-7432


AF
Andrew F.
Indianapolis, IN
2012 Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/03/2018 Category: Service
Charged me $750 and didn't fix problem
I wanted a ticking noise coming from the engine. They diagnosed it as the second catalytic converter. I was skeptical that this was the issue. Before signing off on the repair I wanted an assurance that if this didn't fix the problem that I receive a refund. They vaguely siad they would take care of me. Against my gut, I said okay. By the way, there was no indication that he catalytic converter was bad...no CEL and I even took it to a muffler shop and they said it was okay. So, they replaced it and that didn't fix it. So, they replaced it again and that didn't work even after they told me it did but then I took the service manager for a drive and he admitted that it didn't fix the problem. So, they rediagnksed it again and said rod bearing had gone bad and that it needed a new engine. So, having learned my lesson, I took it to two other mechanics who said that there was no bearing knock and that I just needed to clean the intake valves. So, I did that and it worked! No more ticking noise...and it cost me 8 hours of my own time and special parts, cleaner, and other tools. So, I went back in to ask for a refund of $340 for my time and parts but they have not given me the refund yet.

On top if this, they way overfilled my oil even after I specifically told them to be careful of that.

In total, I dropped my car off more than 6 times. Once they had me drop it off and the part wasn't there and another because they needed to drain the oil.

Maybe you go there to have basic warranty work done. But, they are terrible at diagnosing issues. With a little time on the internet and speaking with trusted mechanics who have been around the blocks a few times, I fixed it myself. As it turns out, the problem I had with my car is common for this engine. It's all over the internet forums. How would these mechanics not know?

Terrible. Do. Not. Trust. Unless you have money you'd like to waste.
JASON B. from Terry Lee Hyundai responded on 08/06/2018

Thank you for taking the time to complete the review your feed back helps our dealership get better. I will be checking on your refund today and reaching out to you. I apologize for the inconvenience.

Jason Broaddus  
Service Manager Terry Lee Hyundai and Genesis
jbroaddus@terrylee.com
317-674-7432


BB
Bailey B.
Pendleton, IN
2004 Hyundai Xg350
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/20/2018 Category: Service
Took some time; Expensive
Everyone there was very nice, however it took a couple days to get my car back. It was also a lot more expensive than we anticipated. My air conditioner is working beautifully though! 😌
JASON B. from Terry Lee Hyundai responded on 07/20/2018

Thank you for taking the time to take the review your feed back helps our dealership get better. I am sorry to hear that we took longer than you anticipated. Please feel free to reach out to me direct.

Jason Broaddus
Servcie Manager Terry Lee Hyundai Genesis 
jbroaddus@terrylee.com 
317-674-7432


LY
Lex Y.
Noblesville, IN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/06/2018 Category: Service
Doesn’t back up the product with warranties they profess to cover.
False claims. Faulty rims that peel. Dealership won’t honor the warranties and somehow says they have another warranty less that the bumper to bumper warranty. I was never made aware of separate warranties. Still have not seen a copy. Trying to charge me to fix peeling paint on defective rims. I reported it and the service rep didn’t put it in the notes. Had to call them to make a notation in the service records after the appointment. Shady business practices. I will never buy another Hyundai. They don’t back up what they preach.
JASON B. from Terry Lee Hyundai responded on 07/06/2018

Thank you for taking the time to take the review your feed back helps our dealership get better. Please let me know if there is anything else i can do to help.


Verified Customer
Fairland, IN
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/05/2018 Category: Service
Good customer Service, not so good on vehicle maintenance
Went in for 30k service. Drove home and cars making noise with small vibration
JASON B. from Terry Lee Hyundai responded on 07/06/2018

Thank you for taking the time to complete the review your feed back helps our dealership get better. I am sorry to hear that you are having problems after your last servioce visit. I would like the opportunity to make it right. We will be reaching out to you today to see how we can help.

Jason Broaddus
Service Manager Terry Lee Hyundai and Genesis
jbroaddus@terrylee.com
317-674-7432


Verified Customer
Westfield, IN
2013 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/29/2018 Category: Service
No customer service here
Made an appointment and was treated as if I was a drop in. Over 1.5 hour wait for routine oil change, nobody came to give me an update. No review of services performed at checkout.
JASON B. from Terry Lee Hyundai responded on 06/29/2018

Thank you for taking the time to complete the review your feed back helps our dealership get better. I am sorry to here that you had a bad first experience at our service department. Please feel free to contact me direct.

Jason Broaddus
Service Manager Terry Lee Hyundai and Genesis
jbroaddus@terrylee.com
317-674-7432


Verified Customer
Fishers, IN
2016 Hyundai Genesis
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/28/2018 Category: Service
Problem not fixed
See my previous comments.
JASON B. from Terry Lee Hyundai responded on 06/28/2018

Thank you for taking the time to complete the review your feed back helps our dealership get better. We will work hard to make sure this does not happen agian. Please feel free to reach out to me directly 

Jason Broaddus 
Service Manager Terry Lee Hyundai and Genesis
jbroaddus@terrylee.com
317-674-7432


MS
Mike S.
Noblesville, IN
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/28/2018
My experience with Terry Lee Hyundai in Noblesville Service Department was appalling.
My experience with Terry Lee Hyundai in Noblesville Service Department was appalling. It started on May 19 when I came in for an oil change and requested them to fix my driver’s side mirror due to it not rotating anymore and I am still within the warranty. After the technician confirmed it was fixed it stopped working again before I left the dealership so a mirror kit had to be ordered and I would get a call back when the part was in. No call back, so after two weeks I reached out to them and of course the part had been delivered a while ago.
The second time in they said it was now a wiring issue and the mirror kit that was ordered is not to be used. So, they rewired the mirror and the next day it stopped working again.
Now today (3rd time in & almost 40 days later), I was the first to arrive in the morning because I had appointments and the rep (Corey) assured me it will take less then 1 hour. After more than 1 hour my car has not been touched yet and after breaking up a funfest between the service manage and the two service technicians they finally started on my car. The new excuse was the printer is broken but they still found the required part in a couple of minutes. After two hours, myself already pissed off at the lousy service, they pulled my car around and told ready to go. To avoid a 4th time in I tried the mirror and of coarse it still did not work!
Now they checked for known issues with the Sonata (which should have been completed at my first appointment) and confirmed this happens quite a lot with Hyundai Sonatas (poor quality). The mirror was finally fixed which took twenty minutes.
I was offered a free oil change by the Service Manager due their Service Dept. inadequacies. How can I or anyone else ever trust them to successfully complete an oil change? NOT ME!
JASON B. from Terry Lee Hyundai responded on 06/28/2018

Thank you for taking the time to take the review your feed back helps our delaership get better. It is my hope that your next visit is better than your last. Please feel free to reach out to me directly.

Jason Broaddus
Service Manager Terry Lee Hyundai and Genesis 
jbroaddus@terrylee.com
317-674-7432


Verified Customer
Fishers, IN
2016 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/26/2018 Category: Service
Total waste of time
My car was in the shop for 5 business days, only 1 of 7 repairs were completed. I had to call to get any updates. Only 2 good points - steering problem was fixed and I had a loaner car.
JASON B. from Terry Lee Hyundai responded on 06/26/2018

Thank you for taking the time to complete the review your feed back help our team get better. I look forward to working with you Thursday to repair your vehicle. Please let me know if I can be of more help.

Jason Broaddus
Service Manager Terry Lee Hyundia and Genesis 
jbroaddus@terrylee.com 
317-674-7432


KL
Kristian L.
Westfield, IN
2015 Hyundai Genesis
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/05/2018 Category: Service
PSB warning light
Couldn't figure out warning light
JASON B. from Terry Lee Hyundai responded on 06/06/2018

Thank you for taking the time to complete the review your feed back helps our dealership get better. Please feel free to reach out to me directly. I would like to help resolve any issues you have with your vehicle. 

Jason Broaddus 
service manager Terry Lee 
jbroaddus@terrylee.com or 317-674-7432


Verified Customer
Fishers, IN
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/23/2018 Category: Service
Poor Service Communication and Turnaround
Extremely unhappy with my experience. My 2017 Elantra would not start and turning over the engine caused a burning smell, so I had it towed to the dealership at 8 am and called the service manager, Chris, to let him know it was being towed in. He told me on the phone that he saw the tow truck bringing it in as he was speaking to me, and that they were booked, but they'll look to get it in asap and will keep me updated. At 5 pm, I called again because I hadn't heard from him or anyone else; someone else answered and asked my name, and upon giving it to him, he asked if I'd perhaps left my vehicle under a different name (my interpretation: nobody logged that my vehicle was actually awaiting service, thus it had been ignored all day), to which I assured him I didn't. He said that he'll have Chris call me "by 6." I didn't receive a call. I called the next morning, spoke to Chris, who confirmed my vehicle hadn't been looked at (which would have been fine if it had been communicated to me as promised) but will be "soon," after which Chris would call me to update me and would provide a shuttle for me to get to the dealership. This was in the morning. Around 3 pm, I called again, as nobody had contacted me, and Chris said that the vehicle is done and his shuttle guy should be arriving back to the dealership soon, at which point he'd send the shuttle driver to me. I asked him to notify me when the shuttle was on its way to me, which he assured me he'd do. At 4:30 -- 90 minutes after Chris had told me the shuttle driver would soon be deployed to me -- I called to speak to Chris to ask for an update. He didn't answer, so I left a voicemail saying that I'd have to get a ride there because I couldn't wait on the shuttle, whose arrival time I had no clue about. My wife left work -- an inconvenience she and I were trying to avoid, hence my request for and Chris' promise of a shuttle -- to pick me up to take me to the dealership. At 5:15 -- two full work days later -- Chris called me to tell me that the shuttle had arrived at my location to pick me up. Even after he told me he'd contact me WHEN THE SHUTTLE WAS LEAVING THE DEALERSHIP TO GET ME, NOT WHEN IT HAD ARRIVED. All of this for what turned out to be a faulty battery. The poor communication was literally the worst I've ever experienced with any dealership in my life, which is incredibly disappointing because I moved all of my service from a different Hyundai dealer to Terry Lee on the back of Terry Lee's reputation as one of the best dealerships in the country. Makes me sick, honestly. The service was so bad and so coldly executed that it's hard for me to not believe I was intentionally treated poorly because my service was fully under warranty and didn't "net" the dealership any profit. I'm not making that accusation, but I'm saying it felt like that.
Kimberly Q. from Terry Lee Hyundai responded on 04/23/2018

Thank you for taking the time to complete our survey.  I apologize for the misunderstanding.  I have informed my Service Manager, Darryl Mohr of the situation.  Darryl would like to speak with you.  Please give Darryl a call at (317) 674-7400.  Thank you!


Verified Customer
Noblesville, IN
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/18/2018 Category: Service
Key Fob Replacement
No comment
Kimberly Q. from Terry Lee Hyundai responded on 04/18/2018

Thank you for taking the time to respond to our survey.  We use these surveys as training tools.  I do apologize for the misunderstanding.  


GB
Grace B.
Indianapolis, IN
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
NOTHING BUT APPRECIATION!
THIS DEALERSHIP WAS VERY KIND AND FAIR TO US WHEN WE PURCHASED OUR 2016 SANTA FE. IT WAS OUR THIRD HYUNDAI. WE HAVE BEEN VERY HAPPY WITH EACH OF THEM. THEY ALL PROVIDED MORE LEG ROOM FOR MY 6'4" TALL HUSBAND, THAN ANY OTHER VEHICLES WE WERE CONSIDERING. THE SERVICE DEPT IS EXCELLENT AND FUNCTIONS VERY TIMELY AND PROFICIENT. THEY DISPLAY CARE AND CONCERNED FOR EACH OF THEIR CUSTOMERS. THANK YOU, TERRY LEE
Kimberly Q. from Terry Lee Hyundai responded on 04/16/2018

Thank you so much for the 5 star review!  We are pleased that we can make servicing your vehicle a very pleasant experience.  We look forward to seeing you on your next visit!


Verified Customer
Indianapolis, IN
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/03/2018 Category: Service
Problems still remain and Car seats now Dirty
Brought my car in for service for some noises and some recall work. After day one, a loaner car was given to me, which was fine. They kept my car several days and when it was returned to me, all the noises I brought it in for still remained. PLUS, the upholster on my front seats is now dirty and stained, which was not the case when I brought it in.
Very disappointed would be an understatement.....
Kimberly Q. from Terry Lee Hyundai responded on 04/04/2018

Thank you for taking the time to complete our survey.  I appreciate you taking the time to speak with me yesterday.  Like I informed you yesterday we use these surveys for training purposes.  Thank you for giving us the opportunity to make things right!  We appreciate your business!